Name: Aptive Environmental
Rating: 2.5

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Shanon Spinelli Chula Vista, CA

The technician that came out to meet me was very unprofessional and quite abrasive. I know COVID-19 has people nervous but he led with pricing and didn’t even address my need for service. Then to top it off the pricing he had was completely different than what I was quoted.

5 years ago

Reply from Aptive Environmental

Shannon, we are so sorry to hear this. Please reach out to us at the branch so we can make this right.

Apr. 9th, 2020

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Bob Leesburg, VA

Leslie G provided additional coverage for us to address a recent ant problem. We greatly appreciated it.

5 years ago

Reply from Aptive Environmental

Let us know if there is anything else we can do for you, Bob!

Oct. 4th, 2019

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Freeman Manvel, TX

Tim is by far the best technician we have ever had! Would love to have him perform all future treatments to our home!

5 years ago

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Gabbie Manvel, TX

All the employees have been extremely nice and have done a very thorough job. I’m always pleased with the service

5 years ago

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Robert Parker ,

Whyatt was very knowledgeable, informative, and respectful. It was a pleasure having him at our house.

5 years ago

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BJN San Antonio, TX

Carlos was very thorough in hitting my needs, like snails and fire ants. I really appreciate his explanation of products.

5 years ago

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Dana L DeLoach Tampa, FL

The only problem I have had is getting my house sprayed on the same day as the outside on the inside after 4 PM because I work.

5 years ago

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JEL Poway, CA

Scott W, the technician who came to our house today did a good, thorough job. He was very professional & friendly too.

5 years ago

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Iniaharness Bothell, WA

Fredrick was our service rep today. He was very friendly and courteous. He gave excellent service! Thank you!

5 years ago

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Rocio Anderson San Antonio, TX

First, I didn't even get a curtesy call about my service being canceled or when it would be rescheduled. I'm not even sure if technician even did the job when he came! Doorbell rang, he didn't even stay 5 minutes, he was gone as soon as I opened the door and then said he serviced my house? How do I know that even happened?

5 years ago

Reply from Aptive Environmental

Rocio, please give us a call. We definitely want to make this right and get you taken care of!

Mar. 19th, 2020

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Jeannine Phelps Wentzville, MO

Jake and Jarvin were very helpful, very friendly and and not pushy at al. They both deserve a raise!! Than you.

5 years ago

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Renato Federal Way, WA

Technician was on time and well groom. He's professional and kind when he address my need, well done!

5 years ago

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Jennifer Jasper Valrico, FL

The products seem to be high quality and work well, but it took a long time to get inside service scheduled.

5 years ago

Reply from Aptive Environmental

Thank you so much for sharing your experience. We apologize for the length of time it took to handle the interior. We are pleased to offer re-services at no additional cost, at your convenience. Please feel free to schedule one with us should this happen again. :)

Mar. 13th, 2020

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Michael Devereux Brandon, FL

Dean and his trainee technician were very thorough and explained what they were treating and when and what to expect.

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional, Dean. (And his trainee). We are proud to have them both on our team. :)

Mar. 13th, 2020

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Rian Phillips Granite Bay, CA

My Technician went above and beyond during this quarterly visit to help with my rat/mice problem in the garage. Thanks!

5 years ago

Reply from Aptive Environmental

We are so pleased to hear that our people are going above and beyond to provide you with a wonderful experience! Thank you for taking the time to express your appreciation. :)

Mar. 13th, 2020

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Kristin K. Majewski League City, TX

Great service & advice that has not been given until now, about when to mop & clean after the spray.

5 years ago

Reply from Aptive Environmental

Thank you so much for this review! We appreciate the opportunity to offer the services and advice you need most. Please let us know if there is anything further we can do for you. :)

Mar. 11th, 2020

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Mike Martin Carlsbad, CA

This tech did absolutely nothing I have ants in the house spiders everywhere mice in the garage this guy claimed to have did a good job what a joke he did not even come into my yard and charged me $99. To do absolutely nothing

5 years ago

Reply from Aptive Environmental

Mike, please give us a call so we can make this right. Thanks in advance!

Mar. 10th, 2020

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Brad Temecula, CA

Personable and professional. Explained what he was going to do and then followed through. Answered all our questions.

5 years ago

Reply from Aptive Environmental

We are so proud of our Service Professional for choosing to embody our company's values and provide you with excellent service. :) Thank you for taking the time to tell us how well things are going! We are looking forward to providing this quality of service in the future!

Mar. 11th, 2020

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Debbie Aurigemma Hewitt, NJ

Terrible job. Every time they came it was a rush job. The windows were left with cobwebs so nothing was cleaned and the last time he came I usually smell the chemicals but I didn’t even smell anything. He spent at least 10 minutes on his phone and maybe 5 minutes doing his job. Definitely not worth the price. Cancelled my contract with them.

5 years ago

Reply from Aptive Environmental

So sorry to hear this, Debbie. Please give us a call if there is anything else we can do for you.

Mar. 10th, 2020

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Lucille A Falco Friendswood, TX

He was very polite and thoroughly explained his duties at my property. One of the best technicians you have.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express appreciation for our Service Professional. We are so proud to have a team capable of providing you with this level of service!

Mar. 11th, 2020

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Christopher Talluto Clearwater, FL

Honestly, yall were great in the beginning but we have had so much troubke with every single one of yall. It's been 4 times yall have said you been here and knocked while we have been home. He didnt do anything that he said he did at all!

5 years ago

Reply from Aptive Environmental

Christopher, we're so sorry to hear this. Please give us a call at the local branch office. We definitely want to make this right.

Mar. 10th, 2020

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Deborah Union City, CA

Marcus was extremely thorough. He did so much more then your other technicians. He was great. We want him always.

5 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express your appreciation for Marcus! We are so proud to have him on our team! :) Please feel free to request Marcus as your preferred Service Professional when you next schedule with our Customer Solutions Center. We would love to send Marcus to your property on a regular basis!

Mar. 11th, 2020

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Edward Feliu Tampa, FL

The Tech refuse to coming inside the house and the pool and BBQ area We informed we see bugs on garage and kitchen. We are disappointed with the service the tech provided and the customer services .

5 years ago

Reply from Aptive Environmental

Edward, we are sorry to hear that you don't feel your needs are being met. Please give us a call. We definitely want to make this right.

Mar. 4th, 2020

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Janice San Diego, CA

Service did not help. Last service they did not do the complete job. Tech was too busy on his phone. From time he rang door bell to the time of my invoice 14 minutes had expired. No way could ha have done the work. Cancelled service

5 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention, Janice. We will look further into the situation on our end.

Mar. 3rd, 2020

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rudy DeFreitas Carmel, NY

Active employees are very professional and to the point I’m very satisfied with the service thank you

5 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation. We are so thrilled to know that you have this level of trust in our team. We are proud to offer this level of service. :)

Mar. 11th, 2020

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Melinda Knight League City, TX

We saw him take to cobwebs in backyard and did not see him spray in the backyard. Also, he left without notifying us that he was completed. He just left.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our Service Professional. We are so pleased to hear that our people are providing a truly excellent experience! :)

Mar. 12th, 2020

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Rick Espinosa San Diego, CA

Eric is very attentive and responsive to any questions we have about pests and always helpful. A true professional.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment Eric. We are so proud to have him with us. :) We are looking forward to sending him out to your property next time!

Mar. 12th, 2020

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Tonetta Harris Puyallup, WA

I requested the window seals be treated due to bug issues. This was stated when appointment was confirmed. Receipt states it was done, however my husband informed me that the technician did not do it.

6 years ago

Reply from Aptive Environmental

Tonetta, please give us a call! We'd be happy to send one of our trucks back out to finish the job. Thanks in advance!

Feb. 27th, 2020

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Joseph Caswell Ashburn, VA

Douglas from Aptive did a great job treating our home. He was on-time and thorough with his application.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to tell us about the professionalism of our Service Professional, Douglas! We are proud to have him on our team. :)

Mar. 12th, 2020

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Erik Palm Harbor, FL

Our rep Michael was great. He was very attentive to our issues and worked diligently to get it taken care of.

6 years ago

Reply from Aptive Environmental

Thank you for complimenting Michael. We are proud to have him on our team. :)

Mar. 13th, 2020

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Michele Puyallup, WA

I was told that a technician would be here between 11 and 1. There was a specific place they were supposed to look at and I was to show them where it was. I was home and outside during the day, but never saw a technician on my property nor was I asked to show them the problem spot. However, I got a message saying I was serviced. Not acceptable.

6 years ago

Reply from Aptive Environmental

Thanks for letting us know, Michele! It sounds like there was a scheduling error. Please give us a call.

Feb. 20th, 2020

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Rich Digregorio New York, NY

Was not happy with service!!! Didn’t do front of house and didn’t clean webs around house like he said he did. Also felt like it was a bad time of year to apply product!!!

6 years ago

Reply from Aptive Environmental

Rich, we'd be happy to send a truck back out! Please give us a call.

Feb. 20th, 2020

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Rasel Anan Burke, VA

This person did not show up at my house and he lied about the service. I was waiting the whole day and I do have video surveillance cameras around my house to prove that they were not here. I called customer service and he admitted.

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Rasel. Please contact up. We definitely want to make this right with you.

Feb. 19th, 2020

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Yvonne Crawford Chantilly, VA

Each of the service technicians that have come out are extremely friendly and polite as was James F today

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting James F. We are so pleased to have him with our team. :)

Mar. 13th, 2020

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James Mitchell Jr Woodbridge, VA

That Aptive Environmental technicians are courteous and will come back to retreat or address areas problem areas if the customer requests it.

6 years ago

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jose lozano La Porte, TX

did a great job . performed very profesionaly with great attitude very friendly and helpful thank you leo .

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting our Service Professional, Leo. We are proud of him and are happy to have him on our team. :)

Mar. 13th, 2020

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Troy Landi Vista, CA

Large spider webs missed. Seemed to be rushing through when watched on our security cameras. Not sure how good of a barrier gets placed when there is just one very quick pass with the spray.

6 years ago

Reply from Aptive Environmental

Troy, please give us a call! We'd be happy to send one of our service professionals back to your home! We want to make sure you are satisfied with our service.

Feb. 19th, 2020

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Mindy French Pearland, TX

Technician only sprayed around house/foundation! He did not do eaves, wheep holes, yard , foliage, didn't do windows etc.! He did not know I was home and that I was watching him! It makes me wonder has this happened before? I am very unhappy! I pay way too much money for this to happen even 1 time! My trust is completely broken!

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Mindy! Please give us a call. We want to make sure you are properly compensated for your troubles.

Feb. 10th, 2020

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Hector Caicedo Missouri City, TX

Great communication and services. House was cleaned and fully treated inside and outside. Thank you

6 years ago

Reply from Aptive Environmental

Thank you so much for complimenting our people. We are thrilled to have been given the opportunity to provide you with excellent service. :)

Mar. 13th, 2020

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Kelli Bratton Graham, WA

He is always so nice and explains everything. He answered all my questions. You have a great employee.

6 years ago

Reply from Aptive Environmental

We're lucky to have Taylor on our team! Please let us know if there is anything else we can do for you, Kelli!

Oct. 4th, 2019

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Mark Oliansky Bonney Lake, WA

I thought the tech was very well informed and qualified. Unfortunately he didn't leave me his name. He should get the $5.00 anyway

6 years ago

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Estela Guenther Stafford, TX

Very good work and excellent costumer service. Good technicians who actually know what they are doing

6 years ago

Reply from Aptive Environmental

Thanks for the feedback, Estela! Please give us a call if you have any questions!

Jan. 6th, 2020

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Dorothy Elk Grove, CA

Jason did everything right. He covered the garage and told me what needed to be done and who to call.

6 years ago

Reply from Aptive Environmental

Thank you so much for reaching out to tell us about Jason's excellent work. We are proud of him and love to have him on our team. :)

Mar. 13th, 2020

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Carolyn Tyler Pearland, TX

Zach was professional and explained what he was doing and let me know when he had completed the work he was knowledgeable about the treatment

6 years ago

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Wyatt Shaw Missouri City, TX

Justin M did a great job. We spent time reviewing what my concerns were and he created a plan to address them.

6 years ago

Reply from Aptive Environmental

Thank you for expressing your appreciation for Justin. We are proud to have him on our team. :)

Mar. 13th, 2020

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Dominic Barletta Brooklyn, NY

APPOINTMENTS ARE SCHEDULED IN ADVANCE AND ARE KEPT. TECHNICIANS ARE KNOWLEDGABLE, RELIABLE AND PROFESSIONAL.

6 years ago

Reply from Aptive Environmental

Thank you so much for this compliment! We are so proud of our people. :)

Mar. 13th, 2020

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Margo Williams Converse, TX

I think Mr. Degrerald P was very professional as well as very thorough with doing the treatment around my home.

6 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our Service Professional. We are proud of our people. :)

Mar. 13th, 2020

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Gordon D. Ray Redmond, WA

The Technician that came to our house to do the service was very professional. We were very pleased with his work.

6 years ago

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Sally Delpizzo Fishkill, NY

The fellow who visited today was very polite - his evaluation of our current rodent problem was thorough and helpful!

6 years ago

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David B Scarsdale, NY

Anthony did an outstanding job. He checked all around the house checking for spiders and spider webs. Great service.

6 years ago