Name: Aptive Environmental
Rating: 4.2

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Betty Powers Hendersonville, TN

Aptive took $89 out of my checking account when they were not authorized to do so. I have been trying to get that money back for 15 day. 11 phones, 5 voicemail messages, submitted a claim to the BBB & a letter to the CEO of Aptive.....ad of today no credit has been issued !!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mill creek neighbor Everett, WA

Talor was the technician and was courteous and did a great job. Appreciate his work and felt he deserved the $5 bonus

5 years ago

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Tintoo G Ashburn, VA

Mike was awesome and set up mouse traps and helped us figure out where they may be coming from. Thanks Mike.

5 years ago

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Lester davis Pearland, TX

Connecting on phone is hard to get a person without waiting a long time. Otherwise everything is good so far. Tech was great!

5 years ago

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Ganesan M Mukilteo, WA

He was courteous, explained all the details and waited till I finished my work to come back and do the service.

5 years ago

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Tiffany Ayala San Antonio, TX

We still have ants in our home so we called to get a service in side and out of the house,Jose W came and he only did the kitchen not to mention that we constantly had to say specifically where if not he wouldn’t fo it at the end he didn’t do the outside and only did the kitchen

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lorree Cobb Corona, CA

STAY AWAY!!!!!!!!!!!! WORSE COMPANY EVER... I CANCELED MY CREDIT CARD JUST TO PROTECT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY.. THEY WONT ANSWER THE PHONE TO CONTACT. DELETED MY THAT WAS SENT VIA EMAIL WHICH HAD THE CANCELATION POLICY. STAY AWAY!!!!!!!!!!!!!!!!!!!!1

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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bryan polk Georgetown, TX

Great experience so far ! Very friendly technician and asked what exactly he should or should not spray inside

5 years ago

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amy boyer Friendswood, TX

I like the scheduled service. I like that I do not have to be home. I have been satisfied with most of my service.

5 years ago

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Star Pizzeria Sugar Land, TX

Hi, Your employees are very polite, you are giving enough information. Today you did your job second time but after first time bug increased a lot in my house.

5 years ago

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Quentin Miles San Antonio, TX

There was no service completed are performed on 725 of this year we are also not an active customer reframe from charging our account as there was an attempt on 725 to charge our account for services not rendered in service is not requested

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lisa Hernandez San Antonio, TX

Daniel did a fantastic job. This is the first time we've seen one of your techs do such a thorough job. Thank you.

5 years ago

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Carla DeGrande ,

I am sure you did a fine job but I have absolutely no evidence except a card that you were there. I am sorry that your company practices shady policies and I no longer am a client of Aptive and wish the best for you, the technician. Aptive has my extremely low approval rating.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Terence Sarasota, FL

Today, we were home and never saw or heard your technician. This is very upsetting as we wanted to speak with him about an issue on one of the sides of our house. Did he actually perform the service? We have no idea. Please let us know !!!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Rupa Aranke Sugar Land, TX

When the solicitor came to acquire business he said you’ll spray right from the fences to the curbs. The technician didn’t do anything of that sort and was done in 15 minutes! Very disappointed ☹️

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jonathan Lau Purcellville, VA

It was pouring down rain when the technician arrived, and I didn't see him ever get out. He parked directly in front of my house. I work from home and never saw him get out of his car. I have six cameras around my house, and not one got him minimally walking my property or doing any service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jeff A. Festus, MO

They were very polite. Caleb and Issac both left a great impression. Nice to work with people who enjoy their job.

5 years ago

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Anna Brown Auburn, WA

Very professional!!! Very friendly and knowledgeable!!!! Answers all questions and gives reasonable advice.

5 years ago

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Osama Fadayel Fairfield, CA

introduction, understanding needs and actual service carried by the applicator, hope that the out come will give the last image. Thank you

5 years ago

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Sreedhar Rao Nooli ,

he came ask & didnt even lesson what i am saying i think he just sprayed at Garage & front door and left.. Where was i Requested the representative and said what was the problem and said i need front doors ,back doors ,Inside some area of House & garage . Very Much Disappointed. Thanks Sreedhar Rao Nooli

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Dragon Sacramento, CA

So far I am not impressed. Wasps came back the next day and the ants have started to moved indoors. Called the service rep that sold me the service and he never called back.

5 years ago

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Rick Zamora Westminster, CA

Was on time, took the time to listen to my concerns and addressed them, hopefully this time it does the trick

5 years ago

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Robert Nason Sarasota, FL

Your company and technician have been terrible. We still have wasp nests, red ants along side of our garage and little black ants coming into our kitchen and dining area. You also stated we would be notified when payment would be taken out of account, but did not and created a $35 overdraft. NOT HAPPY WITH YOUR SERVICES AT ALL

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Joel Carter Colorado Springs, CO

This is a flat out scam. They don’t follow through and their customer service is non existent. You’re better off buying $300 worth of bug spray and doing it yourself. Don’t allow a new pest into your home while trying to be rid of another.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cheryl Houston, TX

My technician was extremely professional, proficient and demonstrated expertise. She did an exceptional job!

5 years ago

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Michelle City of Saint Peters, MO

I tried to click on the link to give my service man the bonus. He did a great job. I think his name is Matt?

5 years ago

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Stephanie L Cassidy Oakland, CA

Dan was prompt, courteous and answered all my questions. We feel like we received great service today.

5 years ago

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Kara Kolthoff Port Townsend, WA

I've never had a tech enter my house to spray for bugs. Each time, including today, the tech is here for less than 5 minutes and only in the backyard and it costs me $150 . I've never seen a tech spray a thing or put anything around doors or windows. Extremely dissatisfied with this service.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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jesse lomas ii San Antonio, TX

Very rude.. Unprofessional. Telling my dogs to "Shut up"... Seriously.. And went unannounced. No phone call to inform me of his ETA.. If this is how it's going to be, then I'm canceling. I hope this was a fluke. Please, send me my first tech.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jesse Johnson Pearland, TX

Very good service. Very professional and the treatment was quick. He asked me about problems and fixed them

5 years ago

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brad Richmond, TX

The technician arrived unannounced, knocked on the door and left before I could answer the door. They charged my credit card for service that was not provided and refused to refund me for the charge. the technician got in his vehicle and left after he knocked on the door. No services were provided.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mike Wagner Seattle, WA

Professional, clear description of services, questions answered with appropriate details. I am one happy customer!

5 years ago

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Danni Farnsworth Auburn, WA

Matt came out a sprayed my house and he was great, respecting the property and let me know all he did

5 years ago

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Jennifer Hillier Rodriguez Houston, TX

Very friendly however the gate was left open and our dogs almost got out. Please be more cautious when closing the gate. Thank you!

5 years ago

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Joy Gonzales Reno, NV

IMG_3280.PNG This guy claims he came and serviced my house. Put the report in that he did exterior spray. He never came and he’s done this before. Your company needs some serious management. I’ve been cancelled 3 times and no one calls to let me know.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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SHERRY CHILDRESS Lake Jackson, TX

THE TECHNICTION WAS VERY PRFESSIONAL AND DID A GREAT JOB SPRAYOMG MY YARD AND ASSURED ME IT WAS SAFE FOR MY PETS

5 years ago

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Wendy Parsons Festus, MO

A little disappointed that Jarvis did not do my treatment today. Overall company so far has done what was promised.

5 years ago Edited September 14, 2021

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Rajan Agarwal ,

Technician, Megan, was professional and courteous. She explained the process, and completed her job well.

5 years ago

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Ronald Porter Palm Harbor, FL

Very accommodating, friendly pro. determined to do good job. So far am very happy with Aptive service.

5 years ago

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Adam Lauchner Alvin, TX

Tim was highly knowledgeable, professional, and very friendly. I cannot recommend him highly enough!

5 years ago

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Dagniya Feygina Sacramento, CA

I was satisfied with pricing and so far when guys come to do the job they was very knowledgeable and good workers

5 years ago

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Jeff Gray Edwardsville, IL

Courteous employees, was on time and informed me of everything that was being done and what to expect going forward.

5 years ago

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Michael Kern Palm Harbor, FL

Neil did outstanding job. Clearly explained what he was going to do & did it. Highly appreciate his effort!

5 years ago

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Peter M. Sandoval Riverview, FL

Our technician, Dean was very informative and very cooperative. He is very pleasant and has very good service levels.

5 years ago

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Jim Walters Brandon, FL

Very impressed with Merrill. He was professional, thorough and knowledgeable. Hope he continues to be our rep.

5 years ago

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Bethany Campbell Fort Bragg, NC

If I could give this company a zero star I would because all they did was take a broom and get the cobwebs and charged us and didn’t spray and also we still have pest around our house and now coming in our house. We never had an issue of them in our house just the outside. So they aren’t amazing they suck never waste your money on these people

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Steve Rice Roseville, CA

The two gentlemen, bith named Marcus were outstanding. Very professional. Great guys and could'nt have done better.

5 years ago

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Becky Houston, TX

No one knocked on my door, just left a card saying they could not do backyard because gate was locked. I don’t have a lock on my gate. Ants in my yard are still there. It seems like Not able to speak with customer service rep. I have been on hold for 20 minutes and still on hold.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Carol Harris Imperial, MO

Called when here, friendly, had mask on, told me what would be done today, nice and convenient! Thank you

5 years ago

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Tracie Galtney ,

I have the best pest control company. Excellent customer service satisfaction and very professional job!!!!!

5 years ago