Name: Aptive Environmental
Rating: 2.5

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Marsha Patrick St Louis, MO

Javon and Darius did a great job explaining the service and what they were going to do inside and outside.

5 years ago

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Mehvish Ali Ashburn, VA

Kyrea M completed our services yesterday. I thank him for going above and beyond and taking care of problem spots

5 years ago

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Shain Chicago, IL

Horrible I’m going to cancel my contact. The sales guy told me the chemicals they use are not bad for kids as I mentioned him about my 4 moths old. When their technician came today he refuse to spray because of my sons age. I’m planning to sue them for wrong advertising and using harmful chemicals.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cindy Maulhardt House Springs, MO

Very good. Angel was the technician today. She was very friendly and told me what she would be doing today.

5 years ago

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Ginger Wann Elk Grove, CA

Came in without notifications ahead and not following with the schedules as indicated in the apps. The most worst thing was, the technician didn’t even bother ringing the door bells to have communication with the owners for backyard access but left a note for “ call the company to re-schedule”. Poor service with lousy working performance.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Brooke Lartigue Richmond, TX

This was the best technician yet. He listened to my concerns and made sure to follow up with me with what he found.

5 years ago

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Jennifer Alonso Asbury Park, NJ

Terrible customer service, wait times of over an hour and when they do answer they hang up. The call back service never results in a call back. Its been over two weeks and have not been able to SPEAK to someone about my problem let alone have it addressed. Choose a more reputable company as you will only be left frustrated with this one.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kara Indianapolis, IN

Don L and Josh T did a great job . Aptive is so simple to use and I appreciate their customer service.

5 years ago

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Julia Tremillo San Antonio, TX

John R was friendly, listen to my concerns, followed my directions, and was respectful of my property.

5 years ago

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Sheila Ross San Antonio, TX

Due to you billing us for full service not a reservice I am in a nightmare loop trying to get my money back. I want this fixed or I am canceling my contract and leaving truthful bad reviews. This use to be a great company what happen?

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Wait Xie Bellevue, WA

The appointment was canceled, and they still showed up. I received the email said that the service is completed, and I need to pay them 110 dollars. What a joke it is. They showed up and left within 1 minutes, and it is a completed service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rob Lucca Virginia Beach, VA

Just had recent treatment for ant problem and were just informed that problem today is worse than ever, so treatments aren’t working. Had another recent re-treatment 2 weeks back and no help. None of our neighbors have the issues that we are having.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Alfonso Vazquez La Mesa, CA

The technician was very professional and knowledgeable Thank you. He was was amazing! Like so AMAZING!!!!!

5 years ago

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Bryan Rorie Sacramento, CA

Took the time to explain the treatment and application methods. Seemed knowledgeable and was very professional. Thanks!

5 years ago

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Derly Gonzalez Richmond, TX

Fantastic, great service and attention to detail! Confirmed if there was any additional pest issues to deal with.

5 years ago

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Catherine La Porte, TX

Is I had known when he finished. He did good but left without letting me know he was finished. And I wish he did the inside again but did not.

5 years ago

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JonJon Bauer Spanaway, WA

The two gentlemen that came out today were awesome! Did a very thorough job and went above and beyond my expectations!

5 years ago

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anne lindquist Sacramento, CA

Great service and technician. I love Aptive and I’ve had no problems with pests since using your service.

5 years ago

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L. Sanders Olympia, WA

Service quality is dependent on the rep. Our first service was awesome, this last one, not so much: Three people show up- no masks, not even during our conversations. Didn't get the services I was expecting. Didn't get one of the services I asked for upon arrival (bait traps outside).

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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L Okonneh Chicago, IL

Ron W was great! Please send him for all our services! He took his time to ensure all areas of our home were treated.

5 years ago

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Jennifer Scruggs Houston, TX

Horrible experience. Why would you show up at my house a month early and without warning (this is a quartly service why come a month early?) and the day of a hurricane???? Everything you just did will now wash away. I am very unhappy.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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dana moses Sugar Land, TX

Had an appointment for yesterday and waited, received an email stating my appointment was done. Funny I never heard my ring go off or when I went back to look at my cameras there was no recordings. So basically I paid for a service I never received. I called customer service and was advised that my tech went to a different home.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Stefie Ramirez St. Petersburg, FL

Very professional. Answered questions and offered solutions without hesitation. Great job! Thank you!

5 years ago

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Joie Santee, CA

Ricardo C was very thorough he addressed all my concerns I would highly recommend him for any pest service.

5 years ago

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Zen Redmond, WA

Very professional! Knocked on my door to let me know he was there. Let me know when he was leaving! Super job!

5 years ago

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francisco rodriguez League City, TX

i'm not happy with the srvice perform it took the tech maybe 10min to perform the job on a 2000gal .come on i apply with my wter hose less than 16oz to the lawn and take me like half hour . Ok in short word i'm planning to disconinue the service

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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So Real Spring, TX

Always the best from Aptive. I get a quarterly service and they always communicate well and respect the property.

5 years ago Edited November 24, 2021

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Patricia Smith Florissant, MO

Devon and I maybe saying his name wrong.. he covered all areas that was indicated. Great personality and very polite.

5 years ago

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Sheri McCampbell Encinitas, CA

The technician sprayed right on and around a bag of clothes that was by the front door leaving it in a pool of wet spray. Also the de-webbing is sub-par. I have to say I had higher hopes with this new service.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel Hernandez Winnemucca, NV

Our experience has not been good. As we have stated. Now they send a tech when we are not there. The only thing that could have been sprayed is the front yard. I emailed saying we are out of town,Please reschedule. Nobody checks the emails apparently either

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Grace J. Painter Florissant, MO

They did a good job and were very curtious. Will know more in a few days if I find dead or no bugs.

5 years ago

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Darshana Kendall Park, NJ

Very professional and knowledgeable service representative came today to address our problem with silver fish.

5 years ago

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Robert Espinoza Ontario, CA

They were good at the beginning. They solved my bug problem. Then they stopped showing up. I was denied my quarterly service after paying for it. I asked for a refund and was denied. With all these bugs out in the heat I am out the money to pay for another company to come out. Bad service from a company that has a guarantee.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Henry Salazar

Corey F did a great job serving our home. Very professional and goes above and beyond the call of duty.

5 years ago Edited December 7, 2021

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Michael Grbich Missouri City, TX

Edwin came out. Asked if we had problems. Explained what he was going to do and reviewed what he did before he left

5 years ago Edited April 29, 2022

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Dana Taylor-Bell Sacramento, CA

Personable and caring, I appreciate the recommendations and not trying to sell me on any additional services.

5 years ago

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Samantha Ogrodowicz Columbia, MD

Worst company, Worst customer service, Worst communication, Worst everything...I want out of this stupid contract NOW but guess what...you can never get a hold of anyone to help, isn't that just lovely. Terrible, Terrible, Terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Luis La Mesa, CA

Tech did a good job, only thing is I still have a lot of ants and spider webs are still coming up like crazy! In comparison I used terminix last year and saw quick results.

5 years ago

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Al yasiry Ballwin, MO

This is the second visit. On the first visit, I noticed a difference in the number of dead insects and spiders. As for the second visit, it was of no value. I did not notice any change, so the spiders are still everywhere and the flowers in the garden are worn out. and he refused to do the inside

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Davy & Myrna Rodriguez Lakeland, FL

Cory, was very professional and pleasant, we told them about our problem and he worked on it fast. Outstating job!

5 years ago Edited September 14, 2021

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Charles Rhodes Jr ,

He came out here with a bad attitude. Broke some landscape lighting and kicked stuff I had sitting in the driveway. I went outside today, it look like a big animal came crashing through the yard, my daughter said no that was the bug guy. Please don't send him to my house again, Thank You.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Susan Zortea Odessa, FL

Devon always does a great job! He pays attention to details and is happy to help with any concerns!

5 years ago Edited September 14, 2021

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Thomas Muldoon Springfield, VA

The tech was very good, Zery P, cleaning the outside taking care of the ant issue both inside and out.

5 years ago

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Kurt Smith Ballwin, MO

Aptive Techs address any issues I ask them to treat. However, we have had more ants this year than ever before and nothing is working to get rid of the ants.

5 years ago

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Nancy Baggott Elk Grove, CA

Good Job, Hunted down all those pesky critters! Great communication and was friendly! Thanks Nate!

5 years ago

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Ranjit Noblesville, IN

The employee’s name was Nathaniel. He wore a mask to keep us safe. He was really friendly. He did a good job.

5 years ago

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Ramon Malave Houston, TX

The was a wonderful experience very great and professional. Amazing worker. Very good work wonderful

5 years ago

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Ryan Colson Folsom, CA

Marcus went above and beyond, both spraying additional areas and servicing a previously placed rodent trap.

5 years ago

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juicy Orangevale, CA

He was quick and efficient, but he didn't wear a mask nor did he put coverings on his shoes when he came inside. Nice guy, though.

5 years ago

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Mundras Rob San Antonio, TX

Michael was very professional and thorough. He took the time to listen and take care of our concerns.

5 years ago Edited September 14, 2021