Name: Aptive Environmental
Rating: 4.2

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Beatrice Joe Kirkland, WA

Our technician was courteous and he went above and beyond to address an insect issue that we seem to be having.

5 years ago

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Chetyl Converse, TX

George was great he resolved my issue with rats in the attic he. Went beyond the call of duty amazing

5 years ago

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John walley New Braunfels, TX

I'm still yet to get any mouse and rat traps/bait stations. I have ants all over front and back yard still. Still seeing bugs in house. I have complained, called, emailed and nothing has been done. I was told it would. I was told someone came out for my free reservice. I haven't seen anyone.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Alex Robinson Mount Juliet, TN

Wish I could leave a no star review. Absolutely terrible service. Don’t even have the courtesy to call and tell you they can’t get to your house when scheduled and then schedule for the next day but don’t inform you of the change STAY AWAY. THEY HAVE NO REGARD FOR THE CUSTOMER

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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karen El Cajon, CA

Very well mannered and understood just where and what I wanted sprayed. Above and beyond a job well done

5 years ago

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Jimmie Dumfries, VA

Paul was very professional and knowledgeable. I appreciate his attention to detail and the great customer service!

5 years ago

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Philip St. Petersburg, FL

Neal was personable and knowledgeable. Also, he also explained his work and should be commended, thank you.

5 years ago

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Brent Knoblauch ,

Worst experience ever. None one in this organization can keep their word. They say they’ll call, they don’t. They say they’ll clean all the spider webs from your awnings they don’t. Don’t waste your time or your money.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Christie Westling Tacoma, WA

I have had ongoing problems with aptive from the start. However I have eventually received good customer service after jumping through hoops and hours on the phone.

5 years ago

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Heather Puyallup, WA

Salesman was wonderful and very helpful, kind and courteous. Technician was Thorough and addressed all my concerns.

5 years ago

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Claudina Pereda Milwaukee, WI

It is the worst service I have ever experienced!!! They are always experiencing a high wait time. I have tried to cancel my service 4 times and still can not accomplish it. This is a total scam!!!! Do not change from your local pest control company,. With Aptive you will receive a worst service, more expensive and you can never talk to them!!!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jessica Paul Houston, TX

Rodrigo did an excellent job. He was Respectful, professional, efficient, thorough, and fast. All the things we love.

5 years ago

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Jorge Lopez San Antonio, TX

Technician Patrick T was very through and efficient. I could not get on your portal to also give a recommendation.

5 years ago

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mathew mooty Bothell, WA

Technician was honest and straightforward, pleasant to talk to. Felt like he actually cared about my home.

5 years ago

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Pravarth Ramachandran Seattle, WA

Terribly disappointing. There are still cobwebs on the exterior of the house. The sweep was not done well. Cobwebs inside the garage were not removed. Overall it looked like a very hurried job ( was done in 15 mins). Not happy with this first service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Robert Wydler Converse, TX

Service was very professional, unfortunately there have been several roaches in our bathroom lately.

5 years ago

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Ann DeBerge St Louis, MO

Technician was friendly and helpful. Offered fly traps for inside where we are seeing summer flies.

5 years ago

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Marsha Patrick St Louis, MO

Javon and Darius did a great job explaining the service and what they were going to do inside and outside.

5 years ago

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Mehvish Ali Ashburn, VA

Kyrea M completed our services yesterday. I thank him for going above and beyond and taking care of problem spots

5 years ago

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Shain Chicago, IL

Horrible I’m going to cancel my contact. The sales guy told me the chemicals they use are not bad for kids as I mentioned him about my 4 moths old. When their technician came today he refuse to spray because of my sons age. I’m planning to sue them for wrong advertising and using harmful chemicals.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cindy Maulhardt House Springs, MO

Very good. Angel was the technician today. She was very friendly and told me what she would be doing today.

5 years ago

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Ginger Wann Elk Grove, CA

Came in without notifications ahead and not following with the schedules as indicated in the apps. The most worst thing was, the technician didn’t even bother ringing the door bells to have communication with the owners for backyard access but left a note for “ call the company to re-schedule”. Poor service with lousy working performance.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Brooke Lartigue Richmond, TX

This was the best technician yet. He listened to my concerns and made sure to follow up with me with what he found.

5 years ago

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Jennifer Alonso Asbury Park, NJ

Terrible customer service, wait times of over an hour and when they do answer they hang up. The call back service never results in a call back. Its been over two weeks and have not been able to SPEAK to someone about my problem let alone have it addressed. Choose a more reputable company as you will only be left frustrated with this one.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Kara Indianapolis, IN

Don L and Josh T did a great job . Aptive is so simple to use and I appreciate their customer service.

5 years ago

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Julia Tremillo San Antonio, TX

John R was friendly, listen to my concerns, followed my directions, and was respectful of my property.

5 years ago

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Sheila Ross San Antonio, TX

Due to you billing us for full service not a reservice I am in a nightmare loop trying to get my money back. I want this fixed or I am canceling my contract and leaving truthful bad reviews. This use to be a great company what happen?

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Wait Xie Bellevue, WA

The appointment was canceled, and they still showed up. I received the email said that the service is completed, and I need to pay them 110 dollars. What a joke it is. They showed up and left within 1 minutes, and it is a completed service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rob Lucca Virginia Beach, VA

Just had recent treatment for ant problem and were just informed that problem today is worse than ever, so treatments aren’t working. Had another recent re-treatment 2 weeks back and no help. None of our neighbors have the issues that we are having.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Alfonso Vazquez La Mesa, CA

The technician was very professional and knowledgeable Thank you. He was was amazing! Like so AMAZING!!!!!

5 years ago

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Bryan Rorie Sacramento, CA

Took the time to explain the treatment and application methods. Seemed knowledgeable and was very professional. Thanks!

5 years ago

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Derly Gonzalez Richmond, TX

Fantastic, great service and attention to detail! Confirmed if there was any additional pest issues to deal with.

5 years ago

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Catherine La Porte, TX

Is I had known when he finished. He did good but left without letting me know he was finished. And I wish he did the inside again but did not.

5 years ago

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JonJon Bauer Spanaway, WA

The two gentlemen that came out today were awesome! Did a very thorough job and went above and beyond my expectations!

5 years ago

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anne lindquist Sacramento, CA

Great service and technician. I love Aptive and I’ve had no problems with pests since using your service.

5 years ago

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L. Sanders Olympia, WA

Service quality is dependent on the rep. Our first service was awesome, this last one, not so much: Three people show up- no masks, not even during our conversations. Didn't get the services I was expecting. Didn't get one of the services I asked for upon arrival (bait traps outside).

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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L Okonneh Chicago, IL

Ron W was great! Please send him for all our services! He took his time to ensure all areas of our home were treated.

5 years ago

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Jennifer Scruggs Houston, TX

Horrible experience. Why would you show up at my house a month early and without warning (this is a quartly service why come a month early?) and the day of a hurricane???? Everything you just did will now wash away. I am very unhappy.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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dana moses Sugar Land, TX

Had an appointment for yesterday and waited, received an email stating my appointment was done. Funny I never heard my ring go off or when I went back to look at my cameras there was no recordings. So basically I paid for a service I never received. I called customer service and was advised that my tech went to a different home.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Stefie Ramirez St. Petersburg, FL

Very professional. Answered questions and offered solutions without hesitation. Great job! Thank you!

5 years ago

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Joie Santee, CA

Ricardo C was very thorough he addressed all my concerns I would highly recommend him for any pest service.

5 years ago

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Zen Redmond, WA

Very professional! Knocked on my door to let me know he was there. Let me know when he was leaving! Super job!

5 years ago

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francisco rodriguez League City, TX

i'm not happy with the srvice perform it took the tech maybe 10min to perform the job on a 2000gal .come on i apply with my wter hose less than 16oz to the lawn and take me like half hour . Ok in short word i'm planning to disconinue the service

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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So Real Spring, TX

Always the best from Aptive. I get a quarterly service and they always communicate well and respect the property.

5 years ago Edited November 24, 2021

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Patricia Smith Florissant, MO

Devon and I maybe saying his name wrong.. he covered all areas that was indicated. Great personality and very polite.

5 years ago

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Sheri McCampbell Encinitas, CA

The technician sprayed right on and around a bag of clothes that was by the front door leaving it in a pool of wet spray. Also the de-webbing is sub-par. I have to say I had higher hopes with this new service.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel Hernandez Winnemucca, NV

Our experience has not been good. As we have stated. Now they send a tech when we are not there. The only thing that could have been sprayed is the front yard. I emailed saying we are out of town,Please reschedule. Nobody checks the emails apparently either

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Grace J. Painter Florissant, MO

They did a good job and were very curtious. Will know more in a few days if I find dead or no bugs.

5 years ago

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Darshana Kendall Park, NJ

Very professional and knowledgeable service representative came today to address our problem with silver fish.

5 years ago

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Robert Espinoza Ontario, CA

They were good at the beginning. They solved my bug problem. Then they stopped showing up. I was denied my quarterly service after paying for it. I asked for a refund and was denied. With all these bugs out in the heat I am out the money to pay for another company to come out. Bad service from a company that has a guarantee.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020