Name: Aptive Environmental
Rating: 2.5

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Schmide Michel-Devis Spring Valley, NY

Jeff was very polite and professional. He advised the correct way the assemble the traps and which traps to use.

5 years ago

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Susan H St. Petersburg, FL

Our experience was great, thanks to Jordan B for being kind and helpful while servicing our property

5 years ago

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Scott Grippi O'Fallon, IL

Job well done. The tech addressed all areas I had questioned and found a few others. Great service.

5 years ago

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mahmood mahdavi La Jolla, CA

this technician was not helpful at all;it is very unfortunate that you promise a great service but then we as costumers have to put up with bad attitudes and rude behaviors! we would like to cancel your contract and look for other companies.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Cookmi San Antonio, TX

Tai D did an amazing job today. I'd say he went above & beyond! Appreciate his professional demeanor also.

5 years ago

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Denny Autrey Friendswood, TX

Excellent job in explanation and fulfillment of the necessary performance of today's work! Professional in every way!

5 years ago Edited September 14, 2021

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Pat Hollingsworth Warrenton, VA

He broke one of my Halloween decorations. He was nice enough to owe up to it, but it still cost me $8.00 to replace it. That was the second treatment. The first treatment they got white powder all over our RV.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Family Mileto San Diego, CA

This company is excellent. The technician was attentive and very thorough with his service. I highly recommend Aptive.

5 years ago

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Cathy Cleveland Redmond, WA

Perfect professional service. They are open to special requests. No spiders in or around my house this year.

5 years ago

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cnatalini2 Lincoln, CA

Matt is very nice & professional. Im happy For the good services that your team work with your client.

5 years ago

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Tri Nguyen Missouri City, TX

This is the 3rd treatments from the 1 year contract I signed. Half the area didn't get swept because I still can see all the spider nests and webs. I was told that the 2nd treatment will show results but is still the same as if I didn't pay anyone to do it. This is the waste of $700 contract I have paid for.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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A. BENN Everett, WA

Technician came the next morning following late afternoon phone call. Addressed concerns and answered questions.

5 years ago

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Joyce Thomad Federal Way, WA

I appreciate the technician that came out to my home today to. He was very thorough. Thank you so much!

5 years ago

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Nicole Fulton O'Fallon, IL

Very nice and professional worker he sprayed all areas I wanted sprayed and took his time and was knowledgeable.

5 years ago

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Margaret Meza Ceres, CA

My service guy was very professional and a pleasure. He did a great job! I recommended to my sister. Thank you

5 years ago

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Derrick Williams Florissant, MO

After getting the message that the technician showed up to our house, we checked our house cameras and did not see a truck or technician show up on Sat. Sept. 26. I am very disappointed and will be calling the office. Your company is charging customers and technicians never show up to actually perform the job.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Jacquie Ellis Woodbridge, VA

We are very happy with the service we receive. Everyone is professional and courteous and we receive great service.

5 years ago

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U Dayal Irvine, CA

THEY DO NOT ANSWER THE PHONE OR EMAILS !!!!!This company send out young students to sell their service. I am unhappy with the service they provide and tried to cancel. They keep charging my credit card without authorization. I have filed a complaint against them. The phone

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Lisa O'Fallon, MO

There are cobwebs all over our house! The tech dint wipe down anything! We live in a white two story home. It looks terrible!! This is the second time I’ve complained about it. I’m canceling my service and going back to Rottler or Micks.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Joe W Herndon, VA

We were home all day and did not see the service being performed nor were we notified. We have a child and a dog who we would have needed to not allow outside for 1-2 hours. Not related to this service, but the two free treatments in between were never performed as requested. Ill be canceling the service and disputing the charge

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Jerry West City of Saint Peters, MO

We have noticed that there are not the bugs around that we used to see all the time. Especially spiderw and ants.

5 years ago

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Shakila Ardakani Canoga Park, CA

Beware. Salesperson in Canoga Park will lie to you and tell you you can cancel anytime. When you do try to cancel, they’ll tell you you’re stuck in your contract for x more services. Extremely dishonest sales tactics and a lack of customer service means I’ll never to business with this company again

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Catherine Tacoma, WA

Great service, competitive pricing. Kind and caring staff who explain everything and answer all queztions.

5 years ago

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Vitaly Bordovskiy Kirkland, WA

The technician was very knowledgeable and provided very good service. He addressed all the questions that I had.

5 years ago Edited September 14, 2021

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Sarah Bush Redmond, WA

Thanks for the speedy response to our problem. Wish you could get more people to answer phone...too long to get help!

5 years ago

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Ankit San Diego, CA

Eric was so nice. Very happy with him. Came on time. Answered all questions and treated all the areas I told him

5 years ago

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Emilie Price Seattle, WA

I got a call she’s on her way within 30 minutes came early and she’s doing a good job and good customers service.

5 years ago

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Jim Nelson Snohomish, WA

I felt the serviceman knew what he was doing and did a very thorough job. There was nothing negative.

5 years ago

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Andy P San Antonio, TX

Mike C., our service representative today, got his job done at my house professionally. Very much appreciated!

5 years ago Edited September 14, 2021

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Helena M Wolfe San Antonio, TX

courtesy, promptness and professional. Cannon C was all of the above. Do not like waiting forever on your phone.

5 years ago

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Tianyi Ma El Cajon, CA

The pest control guy came in and it only took him 10 minutes to finish everything...I told the service to have my interior sprayed but he don't even have shoe cover on which means he cannot go upstairs.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Georgette Gavin Oceanside, CA

My technician, America, was wonderful today. He listened and addressed my needs. He was very thorough! Thank you!

5 years ago

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SKumar N Houston, TX

Aptive rep came for their first service and service was extremely dissatisfied. The service was not complete as expected and Job is half done. During initial demonstration they spent 30 minutes to complete the service to win the business. I will rate 0 for their service and not recommend any one to opt the service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Beatrice Joe Kirkland, WA

Our technician was courteous and he went above and beyond to address an insect issue that we seem to be having.

5 years ago

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Chetyl Converse, TX

George was great he resolved my issue with rats in the attic he. Went beyond the call of duty amazing

5 years ago

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John walley New Braunfels, TX

I'm still yet to get any mouse and rat traps/bait stations. I have ants all over front and back yard still. Still seeing bugs in house. I have complained, called, emailed and nothing has been done. I was told it would. I was told someone came out for my free reservice. I haven't seen anyone.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Alex Robinson Mount Juliet, TN

Wish I could leave a no star review. Absolutely terrible service. Don’t even have the courtesy to call and tell you they can’t get to your house when scheduled and then schedule for the next day but don’t inform you of the change STAY AWAY. THEY HAVE NO REGARD FOR THE CUSTOMER

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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karen El Cajon, CA

Very well mannered and understood just where and what I wanted sprayed. Above and beyond a job well done

5 years ago

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Jimmie Dumfries, VA

Paul was very professional and knowledgeable. I appreciate his attention to detail and the great customer service!

5 years ago

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Philip St. Petersburg, FL

Neal was personable and knowledgeable. Also, he also explained his work and should be commended, thank you.

5 years ago

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Brent Knoblauch ,

Worst experience ever. None one in this organization can keep their word. They say they’ll call, they don’t. They say they’ll clean all the spider webs from your awnings they don’t. Don’t waste your time or your money.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Christie Westling Tacoma, WA

I have had ongoing problems with aptive from the start. However I have eventually received good customer service after jumping through hoops and hours on the phone.

5 years ago

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Heather Puyallup, WA

Salesman was wonderful and very helpful, kind and courteous. Technician was Thorough and addressed all my concerns.

5 years ago

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Claudina Pereda Milwaukee, WI

It is the worst service I have ever experienced!!! They are always experiencing a high wait time. I have tried to cancel my service 4 times and still can not accomplish it. This is a total scam!!!! Do not change from your local pest control company,. With Aptive you will receive a worst service, more expensive and you can never talk to them!!!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jessica Paul Houston, TX

Rodrigo did an excellent job. He was Respectful, professional, efficient, thorough, and fast. All the things we love.

5 years ago

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Jorge Lopez San Antonio, TX

Technician Patrick T was very through and efficient. I could not get on your portal to also give a recommendation.

5 years ago

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mathew mooty Bothell, WA

Technician was honest and straightforward, pleasant to talk to. Felt like he actually cared about my home.

5 years ago

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Pravarth Ramachandran Seattle, WA

Terribly disappointing. There are still cobwebs on the exterior of the house. The sweep was not done well. Cobwebs inside the garage were not removed. Overall it looked like a very hurried job ( was done in 15 mins). Not happy with this first service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Robert Wydler Converse, TX

Service was very professional, unfortunately there have been several roaches in our bathroom lately.

5 years ago

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Ann DeBerge St Louis, MO

Technician was friendly and helpful. Offered fly traps for inside where we are seeing summer flies.

5 years ago