Name: Aptive Environmental
Rating: 4.2

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Dan Houston, TX

The technicians have improved after I mentioned a problem. If you keep the service up I don't see any problems.

5 years ago Edited September 14, 2021

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Jeff Rutherford Pearland, TX

I was home when they came but they did not come to the door and let me know they were here. I wanted them to come inside and spray but I guess they had other ideas. Will probably cancel my service as this was very upsetting. I honestly don't even know what they did outside or if they even did anything.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Diana Allbritton Houston, TX

Technician appeared he was hoping we didn't want to get the service we pay for. He was on the phone the entire time here. He didn't spray the the whole house. He left the back door open and went through the front door and he never said he was finished or was leaving. Very bad service or lack of.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Melvin Balajadia Chula Vista, CA

What I like about my service is that they had called me 30 min prior to arrival and charged me with the correct amount.

5 years ago

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Cyndi Oden Lakewood, WA

Quick efficient and very nice when they come by. Always tell me what they are doing and treating for!

5 years ago

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Shirley Jones Elk Grove, CA

I am pleased with the service provided by your technician today. He was very polite, understood my concerns, and proceeded to take care of them.

5 years ago

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Charles McCollum Sarasota, FL

So far so good. The ants started to show up last week. Aptive came and serviced the house and they seem to be gone.

5 years ago

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Sara Vaughan Florissant, MO

Gregory was great - professional, quick, and - if prior experience is an indicator - very effective.

5 years ago

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Manjeet Bassi Woodland, CA

Bad customer service.. I was scheduled to have this service on November 2, 2020. Why I wasn't notified about schedule change date. Technician did not spray inside. Bugs everywhere inside. Tried calling customer service but no one answer the phone.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Cynthia Katy, TX

Great technicians, knowledgeable, friendly, and listens to your comments and requests. ⭐️⭐️⭐️⭐️⭐️

5 years ago

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Kathy Taylor Valrico, FL

Friendly, prompt service with a customer service representative who is responsive and understanding.

5 years ago

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Peter Sabatowski Arlington, VA

We dont actually know what the tec did. He stated he could not do things that the last tech specifically came out to do. We didn't see him go around the house. He never let us know he completed and what he did. So we dont know what service we actually received.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Jerome Searing Redmond, WA

Field guys are great. Had (and have had) a hard time scheduling the work. i.e. emails go unanswered and hard to get thru your call center.

5 years ago

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Ana Savoy Houston, TX

Fred was absolutely perfect. He is well knowledgeable on what he is doing and professional. It was great. Thank you!

5 years ago

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John Circle Pines, MN

They have very good technicians and their service is user friendly. I appreciated Jarod our technician today. He was friendly & helpful ! John

5 years ago

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Ashley Houston, TX

George was so friendly! He thoroughly went around the inside and outside of the house making sure he got everywhere!

5 years ago

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Roxy8139 San Antonio, TX

I tell them what I need sprayed for and they come out and spray for everything else. Call request for a revisit to spray for what the problem is they came out again and still sprayed foreverything else. I don’t think I will keep my services with this company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Schmide Michel-Devis Spring Valley, NY

Jeff was very polite and professional. He advised the correct way the assemble the traps and which traps to use.

5 years ago

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Susan H St. Petersburg, FL

Our experience was great, thanks to Jordan B for being kind and helpful while servicing our property

5 years ago

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Scott Grippi O'Fallon, IL

Job well done. The tech addressed all areas I had questioned and found a few others. Great service.

5 years ago

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mahmood mahdavi La Jolla, CA

this technician was not helpful at all;it is very unfortunate that you promise a great service but then we as costumers have to put up with bad attitudes and rude behaviors! we would like to cancel your contract and look for other companies.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Cookmi San Antonio, TX

Tai D did an amazing job today. I'd say he went above & beyond! Appreciate his professional demeanor also.

5 years ago

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Denny Autrey Friendswood, TX

Excellent job in explanation and fulfillment of the necessary performance of today's work! Professional in every way!

5 years ago Edited September 14, 2021

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Pat Hollingsworth Warrenton, VA

He broke one of my Halloween decorations. He was nice enough to owe up to it, but it still cost me $8.00 to replace it. That was the second treatment. The first treatment they got white powder all over our RV.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Family Mileto San Diego, CA

This company is excellent. The technician was attentive and very thorough with his service. I highly recommend Aptive.

5 years ago

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Cathy Cleveland Redmond, WA

Perfect professional service. They are open to special requests. No spiders in or around my house this year.

5 years ago

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cnatalini2 Lincoln, CA

Matt is very nice & professional. Im happy For the good services that your team work with your client.

5 years ago

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Tri Nguyen Missouri City, TX

This is the 3rd treatments from the 1 year contract I signed. Half the area didn't get swept because I still can see all the spider nests and webs. I was told that the 2nd treatment will show results but is still the same as if I didn't pay anyone to do it. This is the waste of $700 contract I have paid for.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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A. BENN Everett, WA

Technician came the next morning following late afternoon phone call. Addressed concerns and answered questions.

5 years ago

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Joyce Thomad Federal Way, WA

I appreciate the technician that came out to my home today to. He was very thorough. Thank you so much!

5 years ago

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Nicole Fulton O'Fallon, IL

Very nice and professional worker he sprayed all areas I wanted sprayed and took his time and was knowledgeable.

5 years ago

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Margaret Meza Ceres, CA

My service guy was very professional and a pleasure. He did a great job! I recommended to my sister. Thank you

5 years ago

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Derrick Williams Florissant, MO

After getting the message that the technician showed up to our house, we checked our house cameras and did not see a truck or technician show up on Sat. Sept. 26. I am very disappointed and will be calling the office. Your company is charging customers and technicians never show up to actually perform the job.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Jacquie Ellis Woodbridge, VA

We are very happy with the service we receive. Everyone is professional and courteous and we receive great service.

5 years ago

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U Dayal Irvine, CA

THEY DO NOT ANSWER THE PHONE OR EMAILS !!!!!This company send out young students to sell their service. I am unhappy with the service they provide and tried to cancel. They keep charging my credit card without authorization. I have filed a complaint against them. The phone

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Lisa O'Fallon, MO

There are cobwebs all over our house! The tech dint wipe down anything! We live in a white two story home. It looks terrible!! This is the second time I’ve complained about it. I’m canceling my service and going back to Rottler or Micks.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Joe W Herndon, VA

We were home all day and did not see the service being performed nor were we notified. We have a child and a dog who we would have needed to not allow outside for 1-2 hours. Not related to this service, but the two free treatments in between were never performed as requested. Ill be canceling the service and disputing the charge

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Jerry West City of Saint Peters, MO

We have noticed that there are not the bugs around that we used to see all the time. Especially spiderw and ants.

5 years ago

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Shakila Ardakani Canoga Park, CA

Beware. Salesperson in Canoga Park will lie to you and tell you you can cancel anytime. When you do try to cancel, they’ll tell you you’re stuck in your contract for x more services. Extremely dishonest sales tactics and a lack of customer service means I’ll never to business with this company again

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Catherine Tacoma, WA

Great service, competitive pricing. Kind and caring staff who explain everything and answer all queztions.

5 years ago

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Vitaly Bordovskiy Kirkland, WA

The technician was very knowledgeable and provided very good service. He addressed all the questions that I had.

5 years ago Edited September 14, 2021

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Sarah Bush Redmond, WA

Thanks for the speedy response to our problem. Wish you could get more people to answer phone...too long to get help!

5 years ago

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Ankit San Diego, CA

Eric was so nice. Very happy with him. Came on time. Answered all questions and treated all the areas I told him

5 years ago

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Emilie Price Seattle, WA

I got a call she’s on her way within 30 minutes came early and she’s doing a good job and good customers service.

5 years ago

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Jim Nelson Snohomish, WA

I felt the serviceman knew what he was doing and did a very thorough job. There was nothing negative.

5 years ago

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Andy P San Antonio, TX

Mike C., our service representative today, got his job done at my house professionally. Very much appreciated!

5 years ago Edited September 14, 2021

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Helena M Wolfe San Antonio, TX

courtesy, promptness and professional. Cannon C was all of the above. Do not like waiting forever on your phone.

5 years ago

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Tianyi Ma El Cajon, CA

The pest control guy came in and it only took him 10 minutes to finish everything...I told the service to have my interior sprayed but he don't even have shoe cover on which means he cannot go upstairs.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Georgette Gavin Oceanside, CA

My technician, America, was wonderful today. He listened and addressed my needs. He was very thorough! Thank you!

5 years ago

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SKumar N Houston, TX

Aptive rep came for their first service and service was extremely dissatisfied. The service was not complete as expected and Job is half done. During initial demonstration they spent 30 minutes to complete the service to win the business. I will rate 0 for their service and not recommend any one to opt the service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020