Name: Aptive Environmental
Rating: 2.5

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Customer Bellevue, WA

Really bad service the 2nd time. When we asked to spray in few particular areas he didn't and when we asked him if it was done, he lied straight on our face. The technician was rude as well. Have a 1year contract but it will change the company next year for sure

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Tiffany ,

I am extremely displeased. Roaches, earwigs, scorpions, all the reasons we started with your company are still showing up in the house. I have two young children and multiple pets. I cannot have these crawling all over! Very disappointed.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Abeer Monem Richmond, TX

The technicians are wonderful and the price is affordable. The treatments are not harmful to pets too!

5 years ago Edited September 14, 2021

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Ryan Huntington Kirkland, WA

We had special instructions when making our appt for the technician to call us before arriving. Did he call? Nope. Who knows if he treated our problem areas that were also noted during the initial appt scheduling either. Not impressed!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Michael E. Bush Washington, DC

Wish I was home to see what areas were treated. Please have the Technician come back to my home. But this time, have Aptive to call in advance to schedule the visit so I'm home to see what areas are being treated so I can monitor any bug activity in that area. Please advise the soonest. Mr. Bush

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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doris Ledwith Noblesville, IN

I had my service today a Mathew H did a fantastic job, very detailed and explained every step professionally

5 years ago

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Michael B. West Milford, NJ

Jesse B performed our pest control treatment on 11/23. He was extremely professional and did a great job!

5 years ago Edited November 29, 2021

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Shannon Drewry ,

The New Berlin, Wisconsin branch is a scam. I am a current customer and they have ignored all of my calls and they keep hanging up on me, and wont answer any of my messages and are in breach of contract. I have been very polite. I don't know what else to do other than to leave a message on this website.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Julie Regan for Jackie C. Anaheim, CA

I feel sooo far they are very willing to work with you and please the customer. I am always impressed with good customer service.

5 years ago

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CaraLowrance Seattle, WA

The technician and sales guy were great, but the treatment made my dog sick and she went outside 3 hours after application.

5 years ago

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Heidi Clark Renton, WA

Tech was friendly and gave details of what he was going to do. And let me know when he was finished too.

5 years ago

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Robin Armstrong Portland, OR

If I could give a zero star, I would. Horrible customer service, actually no customer service really. They don't answer emails or phone calls. Their "services" don't work and then they don't answer calls to have them come back out. This must be a joke.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Red Bud Catawissa, MO

Tec was efficient and friendly. I wish they could treat for chiggers. The link to rate the tec does not work.

5 years ago

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Valerie mauerhan Fairfield, CA

knowledgable Timely Through Efficient I would like him to become my regular technician for every visit please

5 years ago

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Matthew Mejias Seattle, WA

Very professional and courteous. Really appreciate his expertise in exterminating the bugs in the area.

5 years ago

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Amy Logan Tampa, FL

my tech Richard did an excellent job, called to let me know he was on his way, and assisted by treating all areas asked

5 years ago Edited September 14, 2021

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Jenny Martinez Miami, FL

Aptive from Davie, FL is excellent. They are efficient and thorough. I am very happy with the service.

5 years ago

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Catherine Kyser Houston, TX

Great service if you can actually fully use the service. Ususally get 24 hours notice before appts, long phone times to schedule appts that may or may not happen. Techs are always police and knowledgeable.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Bryan Skaggs Collinsville, IL

We have been very happy with the service so far. The pests have been greatly reduced inside the home since starting.

5 years ago

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Edward D Indianapolis, IN

Cliff A performed by quarterly services and did a fantastic job. Thanks Cliff! - Edward D., Indianapolis, IN

5 years ago

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Diane St. Petersburg, FL

So far so good, it was only the first treatment, salesman was very informative and tech was friendly and seemed very knowledgeable.

5 years ago

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GARY L SMITH Huntsville, AL

GREGORY DID WAS A VERY KIND PLEASANT MAN. HE EXPLAINED EVERYTHING THOR0UGHLY AND CLEARLY. THANK YOU

5 years ago

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Kathleen Worthington ,

I didn't like that the technician was not wearing a mask. I told him he couldn't come in without a mask. He mumbled something but refused to put on mask.I told him I didn't want your service then.. He left but I was still charged $99.!!! I want to cancel my service.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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fm7901 San Antonio, TX

I was not informed of the visit! There was no appointment! The tech did not perform the service! I was charged without authorization! if there were overdraft fees from my bank would you have paid them? I asked the tech to send the same guy who performed the initial treatment. I was not informed of the visit!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rosa and Carla Ruiz Corona, CA

My technician Robert M was knowledgeable and respectful, i like the professionalism of this company.

5 years ago

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Katherine Moran San Antonio, TX

I could tell Damion G cared about the job. He was nice and wore his mask. Thanks for the great service

5 years ago

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Dave Lewis Puyallup, WA

Dallas did a great job and was very informative. The link in the email for Dallas to receive a bonis did not work

5 years ago

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Raquel M San Antonio, TX

I never saw the person to performe the job the technician must ask permission to open the gate for the back yard work and he did not ask for permission so how can he do the job? we are dissapointed of your services however you were very punctual to charge in my card the service

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rachael Gifford Federal Way, WA

Guess you get what you pay for. I have had great experience with Edge. This service was not so good. I have had nothing but insect issues since you were here. I feel like you put more in the yard. I don’t even think they did my backyard. Nobody asked me to unlock the gate. And it was done way to quickly to be done well for my size house.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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3PL3RET San Antonio, TX

Great job communicating the services he was providing! Boone deserves a bonus :) thank you for such great work

5 years ago

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Ron Marysville, WA

I think the technician was excellent and deserves a bonus. Thank you Yobel B for your excellent service!

5 years ago

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Kwon760 San Marcos, CA

They made a lot of promises in the beginning and made it sound like I was getting a great deal. Price went from $99 a service to $129 when I received the contract. They advertise free reservices but just ignore them when you request. I would stick with a more established pest control company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rusty Shackelford ,

Their quality of work. The technician that came out today did a good job explaining exactly what he was going to do.

5 years ago

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Betty Powers Hendersonville, TN

Aptive took $89 out of my checking account when they were not authorized to do so. I have been trying to get that money back for 15 day. 11 phones, 5 voicemail messages, submitted a claim to the BBB & a letter to the CEO of Aptive.....ad of today no credit has been issued !!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mill creek neighbor Everett, WA

Talor was the technician and was courteous and did a great job. Appreciate his work and felt he deserved the $5 bonus

5 years ago

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Tintoo G Ashburn, VA

Mike was awesome and set up mouse traps and helped us figure out where they may be coming from. Thanks Mike.

5 years ago

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Lester davis Pearland, TX

Connecting on phone is hard to get a person without waiting a long time. Otherwise everything is good so far. Tech was great!

5 years ago

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Ganesan M Mukilteo, WA

He was courteous, explained all the details and waited till I finished my work to come back and do the service.

5 years ago

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Tiffany Ayala San Antonio, TX

We still have ants in our home so we called to get a service in side and out of the house,Jose W came and he only did the kitchen not to mention that we constantly had to say specifically where if not he wouldn’t fo it at the end he didn’t do the outside and only did the kitchen

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lorree Cobb Corona, CA

STAY AWAY!!!!!!!!!!!! WORSE COMPANY EVER... I CANCELED MY CREDIT CARD JUST TO PROTECT MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY.. THEY WONT ANSWER THE PHONE TO CONTACT. DELETED MY THAT WAS SENT VIA EMAIL WHICH HAD THE CANCELATION POLICY. STAY AWAY!!!!!!!!!!!!!!!!!!!!1

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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bryan polk Georgetown, TX

Great experience so far ! Very friendly technician and asked what exactly he should or should not spray inside

5 years ago

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amy boyer Friendswood, TX

I like the scheduled service. I like that I do not have to be home. I have been satisfied with most of my service.

5 years ago

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Star Pizzeria Sugar Land, TX

Hi, Your employees are very polite, you are giving enough information. Today you did your job second time but after first time bug increased a lot in my house.

5 years ago

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Quentin Miles San Antonio, TX

There was no service completed are performed on 725 of this year we are also not an active customer reframe from charging our account as there was an attempt on 725 to charge our account for services not rendered in service is not requested

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lisa Hernandez San Antonio, TX

Daniel did a fantastic job. This is the first time we've seen one of your techs do such a thorough job. Thank you.

5 years ago

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Carla DeGrande ,

I am sure you did a fine job but I have absolutely no evidence except a card that you were there. I am sorry that your company practices shady policies and I no longer am a client of Aptive and wish the best for you, the technician. Aptive has my extremely low approval rating.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Terence Sarasota, FL

Today, we were home and never saw or heard your technician. This is very upsetting as we wanted to speak with him about an issue on one of the sides of our house. Did he actually perform the service? We have no idea. Please let us know !!!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Rupa Aranke Sugar Land, TX

When the solicitor came to acquire business he said you’ll spray right from the fences to the curbs. The technician didn’t do anything of that sort and was done in 15 minutes! Very disappointed ☹️

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jonathan Lau Purcellville, VA

It was pouring down rain when the technician arrived, and I didn't see him ever get out. He parked directly in front of my house. I work from home and never saw him get out of his car. I have six cameras around my house, and not one got him minimally walking my property or doing any service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jeff A. Festus, MO

They were very polite. Caleb and Issac both left a great impression. Nice to work with people who enjoy their job.

5 years ago