Name: Aptive Environmental
Rating: 2.5

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Karina ,

I am highly dissatisfied with the service provided by this company. They charged me for a service that wasn’t even completed. Their report claims that someone came to my home and completed a service however I have cameras to prove that no one ever showed up! This seems like fraudulent activity on the company’s behalf!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Vanessa Sance San Antonio, TX

Wonderful job came out fast. Was happy he found other wasp nest. Thank you so much for showing great care.

5 years ago

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yelitza Opa-locka, FL

Employee Mario B was courteous, called before arriving for his appointment and was on time. Excellent!

5 years ago

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Samantha J O'Fallon, MO

Samantha J Kevin was our service guy and he has been great both times he’s been out. We request him each time!

5 years ago

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Eobe Pearland, TX

Did not perform service as listed/expected. Only sprayed fence line. Expectation was for entire yard to be sprayed for flees. Manager at company said I should see a decrease of flees in 2 weeks. If not, call them back. Cancelled my quarterly contract. Not paying for service not performed.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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EDWIN RIVERA Elizabethtown, KY

The sales person and technician were very professional. He sold me an changed from Joshua Pet Control to Aptive

5 years ago

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Jeff Price Belleville, IL

Javon was excellent!! Very personable, informative, and he did a great job!! It would be great to have him again!!

5 years ago

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Vipul Thakkar Potomac, MD

Horrible service. Nothing works at all. I had services done over and over and no results. Their customer service is extremely bad and have to wait on hold for 45 minutes to an hour and then you end up leaving a message and no one calls back. Never sign up for their service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Donald Ray Pearland, TX

Today, a technician came out to my place today, Kiara L, it was raining which I am ok with, but she did not call, so I could open my back, so she did no treat my back yard, I am paying to much money for this to happen, it’s totally unacceptable. When will someone come and treat my backyard?

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lillian Ai Sugar Land, TX

The service technician Kevin is very polite and professional we are really happy with the services

5 years ago

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John Pasadena, TX

This is the 1st time I’ve encountered a problem with my service. Charged for a service that I did not receive, called the Adaptive number, received a call back, where I was told the technician may have gone to the wrong property and I would get a phone call for rescheduling.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Cristina Santiago Los Angeles, CA

Caleb W and Elias C did a thorough superb job. Highly recommend this hard working individuals and very professional

5 years ago

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Tana Rae Clark Tarpon Springs, FL

Merrill was very professional, informative and thorough. It was a pleasure having him as our technician.

5 years ago Edited September 14, 2021

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Nicole Seger Sacramento, CA

The guys that came out were very friendly, and I can’t wait to see the results of the service in the months to come.

5 years ago

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George Cardenas San Antonio, TX

Knowledgeable technician but was not following social distancing nor wearing a mask in consideration of the current pandemic. I questioned why he was using a mask.

5 years ago

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Loi Quan Elk Grove, CA

It's very unsatisfactory service. The guy came and left without my notice even I told him to let me know before he left, and he actually did a very poor job: he did not bring enough traps for mice to put on the attic and did not clean the outside as the required performance. I definitely do not recommend this company for pest control service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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David Gomez San Diego, CA

Marco was very profeesional and knowledgeable. He explained the whole process in detail and answered all our questions.

5 years ago

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Barbara Kline Brighton, MI

My initial application was just fine. My tech was awesome, friendly, knowledgeable and efficient. So far so good.

5 years ago

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Stefanie Gyles Elk Grove, CA

The technician was prompt, knowledgeable and friendly. He explained each step of the process as he went.

5 years ago

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Sally Hrebenar Missouri City, TX

Clarence was awesome! Very knowledgeable, thorough, over all super experience!! Thank you Clarence!!

5 years ago

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Jessica B. Tampa, FL

Was very thorough! Made sure the house was covered and also helped us with a small spider issue we have in garage.

5 years ago

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Martha Mazzola Saint Charles, MO

It didn't seem like the technician spent much time. He also did not brush off the cobwebs outside. He was only here for 10-15 minutes.

5 years ago Edited September 14, 2021

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Angela Dautreuil Seabrook, TX

The consistency of visits without me having to remember when it's due. Always professional technicians.

5 years ago

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Family Loved Golden Retrievers Houston, TX

The customer service I received from my technician was awesome ! He went above and beyond to find a solution for me !

5 years ago

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Lou Bellevue, WA

Technician was quick professional and thorough. Answered my questions knowledgeably and was friendly and polite.

5 years ago

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Renie Jackson Sterling, VA

GREAT CUSTOMER SERVICE CAME WITH EXACT INFORMATION THAT SALES REP GAVE ME AND WAS VERY PROFESSIONAL!!

5 years ago

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Jessika Osuna Houston, TX

Clarence was extremely friendly and thorough during his visit. He was also very patient with my 4 legged kids..! :)

5 years ago

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James Williams Jr Sacramento, CA

Chris was early, respectful, and professional. He demonstrated an expert spirit, and completed his work efficiently.

5 years ago

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SLoza Palm Harbor, FL

Tech was great, and even a couple minutes early! Very happy with service received, quick and efficient.

5 years ago

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Gary Masculine Houston, TX

Once you sign a contract there is no longer customer service. Show up when they want no schedule flexibility. They will text you the day before. Then not respond to calls or emails and show up first thing the next morn to make sure they can charge you. Tech Spent 12 minutes on my property

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Chrissie Sarasota, FL

Very impressed, good personality smiled and friend;ly. Did his work and was helpful in explaining. Huge thank you.

5 years ago

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JWARREN1895 Woodbridge, VA

The technician didn’t go to the right house. Didn’t even knock to verify to tell anyone anything. When I requested a reservice, the DC office has been completely unresponsive and will not answer the phone to respond to emails.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ty Ewell Chula Vista, CA

Outstanding service. Technician was very knowledgeable and a pleasure to work with. He went beyond his duty.

5 years ago Edited September 14, 2021

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Mike O'Brien O'Fallon, MO

The tech arrived yesterday as seen on my front door security camera. I he never made it around the house to get picked up on the other 2 security cameras. He never showed up on any other camera video after initially coming to the door and finding that we were not home. Very poor service. Please contact me as I want to end my service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Vivian Hutcherson Houston, TX

The tech was very informative explained thoroughly the process and what steps to take after for dogs.

5 years ago

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Brittani Abe Puyallup, WA

Ken was a very nice man that came out to service our property today. We appreciated the quick turn around!

5 years ago

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Litt Forge Orlando, FL

Didn't clean all cobwebs or wasp nests from the eve of the house.. knocked down a mud dobber nest on the front porch and just left the mess all over the porch and porch bench.. Poor service and fast talking pushy manager Drew .. i will never use this service again, first impressions are important and you guys failed at that...

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Pat Johnson Houston, TX

I cannot rate my technician because I cant see that he did anything. Not his bad. But I didnt know he was coming. I have 3 dogs. Luckily they were inside. I am cancelling my service with you.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Susan Arscott Seabrook, TX

Herbert was great. He was pleasant and professional and happily switched to a different plan at my request.

5 years ago Edited September 14, 2021

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Shrishti Chhabra Houston, TX

The technician spent almost 2 hrs and did a very thorough job, answered all my Qs & was Very patient.

5 years ago Edited September 14, 2021

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Tammy Dornan Saint Paul, MN

Grayson D and his partner were friendly, courteous and very thorough. I’m glad I decided to go with Aptive

5 years ago

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Thomas Ramsey Columbia, MO

Everything was done exactly as explained by the salesma. Technicians where great and looked professional.

5 years ago

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jacqui beltran , TX

She was so good! She’s so sweet and nice too! I would like to get her to do the service every time :)

5 years ago

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eb Missouri City, TX

Technician was on time, thorough and provided me with the information I needed. Looking forward to assessing the effectiveness of the treatment.

5 years ago

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Evelyn Warren Houston, TX

The technician was prompt, courteous, kind and knowledgeable. I really appreciated his manners and service.

5 years ago

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Rachel D. Indianapolis, IN

Jeff E came out and completed my first service. He treated my lawn and also removed all the wasps nests!

5 years ago

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Rod Reed Seabrook, TX

Service Technician explained all the services that were planned and returned afterwards to detail his findings.

5 years ago Edited August 10, 2022

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Jason Rutherford Chicago, IL

He was polite and extremely diligent in his treatment of our property and home. Would absolutely recommend.

5 years ago

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Chris Almajose Kent, WA

I appreciated Kenneth going over with me how the bait boxes work, taking time to actually show me. Chris

5 years ago

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YiFen Ginger Wann Elk Grove, CA

There were few baby cockroaches died in my front yard, but we’ve found a liners of ants pile up in my master bedroom’s counter 2 days later Emailed for te-service

5 years ago