Name: Aptive Environmental
Rating: 4.2

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Mike O'Brien O'Fallon, MO

The tech arrived yesterday as seen on my front door security camera. I he never made it around the house to get picked up on the other 2 security cameras. He never showed up on any other camera video after initially coming to the door and finding that we were not home. Very poor service. Please contact me as I want to end my service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Vivian Hutcherson Houston, TX

The tech was very informative explained thoroughly the process and what steps to take after for dogs.

5 years ago

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Brittani Abe Puyallup, WA

Ken was a very nice man that came out to service our property today. We appreciated the quick turn around!

5 years ago

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Litt Forge Orlando, FL

Didn't clean all cobwebs or wasp nests from the eve of the house.. knocked down a mud dobber nest on the front porch and just left the mess all over the porch and porch bench.. Poor service and fast talking pushy manager Drew .. i will never use this service again, first impressions are important and you guys failed at that...

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Pat Johnson Houston, TX

I cannot rate my technician because I cant see that he did anything. Not his bad. But I didnt know he was coming. I have 3 dogs. Luckily they were inside. I am cancelling my service with you.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Susan Arscott Seabrook, TX

Herbert was great. He was pleasant and professional and happily switched to a different plan at my request.

5 years ago Edited September 14, 2021

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Shrishti Chhabra Houston, TX

The technician spent almost 2 hrs and did a very thorough job, answered all my Qs & was Very patient.

5 years ago Edited September 14, 2021

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Tammy Dornan Saint Paul, MN

Grayson D and his partner were friendly, courteous and very thorough. I’m glad I decided to go with Aptive

5 years ago

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Thomas Ramsey Columbia, MO

Everything was done exactly as explained by the salesma. Technicians where great and looked professional.

5 years ago

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jacqui beltran , TX

She was so good! She’s so sweet and nice too! I would like to get her to do the service every time :)

5 years ago

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eb Missouri City, TX

Technician was on time, thorough and provided me with the information I needed. Looking forward to assessing the effectiveness of the treatment.

5 years ago

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Evelyn Warren Houston, TX

The technician was prompt, courteous, kind and knowledgeable. I really appreciated his manners and service.

5 years ago

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Rachel D. Indianapolis, IN

Jeff E came out and completed my first service. He treated my lawn and also removed all the wasps nests!

5 years ago

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Rod Reed Seabrook, TX

Service Technician explained all the services that were planned and returned afterwards to detail his findings.

5 years ago Edited August 10, 2022

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Jason Rutherford Chicago, IL

He was polite and extremely diligent in his treatment of our property and home. Would absolutely recommend.

5 years ago

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Chris Almajose Kent, WA

I appreciated Kenneth going over with me how the bait boxes work, taking time to actually show me. Chris

5 years ago

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YiFen Ginger Wann Elk Grove, CA

There were few baby cockroaches died in my front yard, but we’ve found a liners of ants pile up in my master bedroom’s counter 2 days later Emailed for te-service

5 years ago

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Beverly Wood San Antonio, TX

Very professional, thorough, courteous and knowledgeable. I look forward to working with him in the future.

5 years ago

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Rene Houston, TX

We did not receive any notice they were coming. They just showed up. My cleaning lady was the only one at the house and he said they sent an email which I have not received. Please send a notice next time. Also every time I call the office and ask robot to speak to customer service rep, it hangs up on me.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Teresa Walton New Braunfels, TX

Did excellent job. Discuss our continuing ant problem. We have to spray the exterior of house and interior for ants.

5 years ago Edited September 14, 2021

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Mary Helen Israel Danbury, TX

The technicians have all been very competent and diligent with their treatment service. They have all been very polite and professional.

5 years ago Edited September 14, 2021

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Encinitas53 Carlsbad, CA

Very good at respecting social distancing. Asked for concerns and acted on them. Very through. polite and courteous.

5 years ago

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Sunlover Stockton, CA

The Technician was friendly and very knowledgeable. He took his time in spraying. I am very happy with the service.

5 years ago

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Basel Mohammad Brandon, FL

You say you treated my house including kitchen, bedroom etc. but no one entered my house. How can that be?! No marker was left outside either and I still haven’t seen anyone. Did you go to the right house because it definitely wasn’t mine! I was charged twice yesterday!! Why?! May 9 was a scheduled day for treatment no one showed up either!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Eric Kirkland, WA

He made us to cancel our contract with Aptive, he came all the way to our house and said i don't know why our dispatcher sent me here your service due next month, I think it wasn't really hard for him to do 5 minutes of spraying.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Allen C Redmond, WA

Clear and concise explanation of service. Well versed in the products and what to expect from the service.

5 years ago

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john_pyron@yahoo.com City of Saint Peters, MO

Kevin did a great re-treatment job. I am looking forward to not having to worry about the little red mites.

5 years ago

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Frank San Antonio, TX

The technician John W showed up at 1:00 when my service was scheduled between 8 - 12. No call or reason was given for showing up late. I was also told a supervisor would be coming to my home this time and nothing. John W also walk into my home and tracked mud on my carpet. And didn’t not apologize. The worse service ever.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rachel Munoz Oceanside, CA

He did way better then the last guy. We have a infestation and he explained the nesissary steps to get rid of it !!!!!

5 years ago Edited September 14, 2021

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John Guzman San Antonio, TX

Their treatment options are much more thorough than companies like Terminex and rates are better too.

5 years ago

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Milagros Guthrie Brandon, FL

Mr. Robert H did a fantastic job. Very professional and polite. He fulfilled all my requests. Great service.

5 years ago Edited September 14, 2021

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Briana Pryor Danville, IN

Horrible door-to-door sales tactics! They came into our town without permits or background checks and they were extremely rude. Several postings of them coming back multiple times after being told to leave, disrespectful of no solicitation signs on properties, very combative when told residents are not interested.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Devin Houston, TX

He was professional and helped explain exactly what he was doing I wish I had some cash on hand to give him a tip.

5 years ago

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Dan Ambrosecchia Kansas City, MO

First time using your company, so we will see how it goes. The person was very polite and informative. So far good job.

5 years ago

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James Pascoe Woodland, CA

Friendly, knowledgable technicians. Solved our "bug" problems. Quick response when "flare-ups" occur.

5 years ago

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Michael R Fritz Odessa, FL

Concerned about customer's environment (wore protective booties) Asked where concerns were and addressed them

5 years ago Edited September 14, 2021

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Emily Neal Houston, TX

Great 1st visit. He removed the old wasp nests on front porch which are 2nd story high! So appreciative.

5 years ago

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Glen M Wiederholt Austin, TX

5 years ago

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Mary Mason Herndon, VA

Great tech. Explained the treatment in detail. Suggested a few bushes to be cut back to eliminate bugs. Nice guy

5 years ago

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Ashley Flores Houston, TX

Nick W did a phenomenal job! Very happy with the way he treated our place and was very professional.

5 years ago

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Alex Roseville, CA

My technician Dan did an excellent job and I am extremely happy with his service. He deserves a raise!

5 years ago

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Mike Womack Festus, MO

He was very good at he's job. He was very respectful and he done outstanding job even clean up when he was done

5 years ago

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Thomas Festus, MO

Service person arrived and he was very informative and respectful. It was our first time so the jury is out on effectiveness. We are very pleased.

5 years ago

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Larry San Antonio, TX

Did a thorough job and helped with a bug problem I'm having. Really appreciated his professionalism.

5 years ago

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Renee Mack Houston, TX

Technician was professional, and helpful. He listened to my concerns and made suggestions for the future

5 years ago

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emily podwalny Sacramento, CA

Our technician was very friendly and informative. He worked quickly and addressed all of our concerns.

5 years ago

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John Y Pompano Beach, FL

Jacob S was very personable . He asked me if I had any pest problem areas and then took care of all my issues.

5 years ago Edited September 14, 2021

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Andrew Wahoviak Haymarket, VA

Our technician Zury P provided outstanding service! Very professional and knowledgeable about the process.

5 years ago

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Justin City of Saint Peters, MO

I was able to speak with the technician and he lessened to all my concerns. Treated all areas that we spoke about.

5 years ago

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Fabiano Sammamish, WA

Aptive is very reliable and very responsive, making extra visits as needed and being very effective. Thank you !

5 years ago