Name: Aptive Environmental
Rating: 4.2

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Calvin Marysville, WA

Overall experience has been poor. The last tech that came out is the only one out of about 4 that does a thorough job. I have had to call about 3 separate visits due to poor work done.

6 years ago

Reply from Aptive Environmental

Sorry to hear you haven't enjoyed our service. Please give us a call at the branch so we can see that you are taken care of. Thanks!

Nov. 8th, 2019

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JACQUELINE PEREZ DIAZ Tampa, FL

Nico is amazing he did a excelente job. Will recomend to anyone thank you so much Nico you are a sweetheart

6 years ago

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Jem Safety Harbor, FL

My technician was professional and courteous . He targeted my issues with the ant problem I was having.

6 years ago

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Beverly Mandalou Tarpon Springs, FL

He was very professional , friendly and listened to my comments and did a proper application. Thank you

6 years ago Edited September 14, 2021

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Theresa West Palm Beach, FL

Gabriela K is a wonder. She explains everything very well and does an excellent job. I highly recommend her and Aptive.

6 years ago

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Navtej Nijjar Kent, WA

This is the second time I am not at all satisfied by the service. Today the tech actuall was IN and OUT in exactly 7 minutes and was done spraying under 2 minutes. $129 for total 7 minutes of service including adjusting equipment, removing spider webs, ant and wasps nets and spraying.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out! Have you downloaded our app? You will be able to share the images there. Thanks!

Jul. 30th, 2019

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Fabian Orozco Rocklin, CA

Dan is awesome. Well mannered and definitely pays close interest in what I am saying to successfully complete the job.

6 years ago

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JP Sugar Land, TX

The back and sides of the house were not sprayed or treated properly. The removal of spider webs and insect nests was not performed either. It seems as if the technician just did the front porch only. My camera was active and tracking at the time. Another service is required to complete the job properly.

6 years ago

Reply from Aptive Environmental

JP, thanks so much for bringing this to our attention. We'd be happy to set you up with a free reservice. Will you please give the branch a call so we can get you on our schedule? Thanks!

Oct. 29th, 2019

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Sue P Houston, TX

Tim was very polite and did a great job on our service . Would like to request him every time we need to be serviced

6 years ago

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Richard Flood Puyallup, WA

We were not notified that service was coming and not at home to open the house or garage for service. This is why we got rid of prior company as you and them only did half of the job.

6 years ago

Reply from Aptive Environmental

So sorry to hear we weren't able to complete the job, Richard! Please give us a call so we can send one of our trucks back out!

Oct. 29th, 2019

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Sam M Richmond, TX

Technician was great, I am very satisfied with his work and his awesome professional personality. Sam Masri

6 years ago

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frank lifrieri Hopewell Junction, NY

excellent service 2nd time this tech has been out he is an asset to your company please always send him!

6 years ago

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shraga goldhirsch New City, NY

great guy with great attitude quick work got the stuff done in a very efficient and professional manner

6 years ago

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Sara Derwood, MD

Tony was really helpful and he was very concerned about my 2 month old baby. I will highly recommend Aptive.

6 years ago

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Gary Robertson Dunedin, FL

The tech was very courteous and friendly. He also informed me of what he was going to do. Great job!!

6 years ago Edited September 14, 2021

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Sumon Chowdhury Bristow, VA

Worst! Not satisfied at all. The technician came to my home on 10/11/2019 to do the quarterly scheduled service but he left without completing his jobs, He even refused to come inside my home to do the service while he was asked.

6 years ago

Reply from Aptive Environmental

Sumon, we'd be happy to send one of our service professionals back out to your home. Please give us a call as soon as you get a chance!

Oct. 17th, 2019

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Aaron Ramirez Sacramento, CA

Fast, friendly, and knowledgeable. Made me and my family feel at ease with the whole process. Great experience!

6 years ago

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Michelle Houston, TX

Carlan came out and did our service. He was quick and professional and happily did the extra we asked for.

6 years ago

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Brandi V League City, TX

Very convenient and affordable. The technicians provide good insight on getting rid of pests. They are knowledgeable.

6 years ago

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Rich Fulcher Warrenton, VA

He had a great personality and did an outstanding job. Request you make him our permanent Aptive technician

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Leslie is awesome! We are grateful to have him as part of our team!

Oct. 22nd, 2019

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JimW Powell, OH

michael c did a very good job today! He was courteous and told me exactly what he was going to do. Great job!

6 years ago

Reply from Aptive Environmental

Excellent! Thanks for the feedback!

Oct. 9th, 2019

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Gary Robertson

The company is always nice and friendly on the phone. They have always got to us as soon as possible and on time.

6 years ago

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Victor Rodriguez Austin, TX

Sergio G is the best! He's very thorough and professional. I will always ask for him to service my home.

6 years ago

Reply from Aptive Environmental

Happy to be of service, Victor!

Oct. 9th, 2019

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Dinesh Patil San Jose, CA

We had Pest control service on Saturday, the technician Jacob H was very particular and thorough in his service, thanks for the Excellent job done!

6 years ago

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Jeff Allen Woodinville, WA

I want to thank Nakia in Seattle for understanding my expectations for the last service and ensuring a quality job!

6 years ago

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Joe Tabler Blue Springs, MO

Monty serviced the inside and outside, including the attic. I’m very satisfied with Monty and APTIVE Environmental.

6 years ago

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Tony Redmond, WA

Did not perform stated work. Never saw them, I was home when they supposedly came by. I have pictures, of spiders and webs still around the house. During a previous scheduled stop the technician put puddles of liquid repellant on all of our interior window sills which absorbed and then stained. Very negligent.

6 years ago

Reply from Aptive Environmental

Tony, please reach out to the branch so we can make sure you are taken care of. Thanks!

Oct. 1st, 2019

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marilyn Seattle, WA

Explained the process clearly and concise, good attitude and overall gave us a positive experience. Thank you.

6 years ago

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Happy Chesterfield Customer Chesterfield, MO

Jason did a great job with our quarterly service and completed all the requested items. Much appreciated

6 years ago

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WILLIAM MIKE MOLLISON City of Saint Peters, MO

Justin V, was great. Service was excellent. Justin, was very informative, and professional. Nice guy.

6 years ago

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KP Gladstone, OR

Poor service. Found ants crawling on kitchen sink countertop area. Called and was told it would be 1.5 weeks before they could come out. I signed up with their service because the salesman said they would respond to such a urgent concern within 1-2 days. Yeah right!

6 years ago

Reply from Aptive Environmental

KP, we definitely want to get this taken care of for you. Please give us a call as soon as you can so we can get you on the schedule.

Oct. 1st, 2019

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Dan W St Louis, MO

This was my first time using the company and it was great! Javon was very personable and very professional!

6 years ago

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Jennifer Imperial, MO

We have been very happy with our service this year. The technician, Mike, always seems to go above and beyond.

6 years ago

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Vito Centreville, VA

My tech Jay F. showed up early & listened to my issue & took quick action. Great visit, very pleased!

6 years ago

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Elise Adde Alexandria, VA

Hmmm. Came home from work today and say spider webs on front portico, from potted plants to the brick. I thought you guys handled stuff like this. No?

6 years ago

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S Y

Technicians are very profestional and attentive to customer concerns. However, your product does not work on spiders.

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Analeyda garcia Vacaville, CA

Alex was very friendly and helpful. He even found a wasp nest and took care of it for me. I really appreciated him.

6 years ago

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Jonothan Bonney Lake, WA

I received service today and when I got home found multiple spider webs and egg sacs still along the backside of my house. Looks like the back wasn’t even touched by the technician. Not sure this is worth my money anymore.

6 years ago

Reply from Aptive Environmental

Please reach out to the local branch, Jonothan! We'd be happy to send one of our trucks back out to your home for a free reservice! Thanks!

Sep. 23rd, 2019

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Jeannie Ford Arnold, MO

Ashten was amazing. Told him our concerns and he tol care of them. Said if we had any problems let him know!!

6 years ago

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Suzanne Gautier Triangle, VA

Promised a 12:30 - 5:30 show time. I received an email at 12:00 saying that the service had been completed. No one was home yet - the inside service could not be completed because the technician did NOT arrive at the scheduled time. This was not the agreed upon service.

6 years ago

Reply from Aptive Environmental

Suzanna, please reach out to the branch so we can get you set up with a free reservice. Thanks in advance!

Sep. 23rd, 2019

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Muneeb Ahmed Lakeville, MN

Best Service, Very friendly staff as well as knowledgeable. I had wasp nests, they were taken down in no time

6 years ago

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Karen Deer Park, TX

Leo introduced himself. Asked what problems we were concerned with. Told us what he would be doing. Thanks Leo.

6 years ago

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Tibby Sugar Land, TX

Jessica was very professional, polite, knowledgeable, and hard working. It was an easy service. Thanks!

6 years ago

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Joseph Armisto Carmel, NY

Explained to me what he needed to be done to resolve my concerns. Then he completed the service. He did a nice job

6 years ago

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Faramarz Sterling, VA

Great customer service, very knowledgable and I'm very happy with the job he has done, thank you Leslie G!

6 years ago

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CHARLES Abernethy Antelope, CA

Great Guy AWESOME ATTITUDE and JOB well done. I was happy to see a man of his caliber Here helping us out.

6 years ago

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Nick Serna San Antonio, TX

This is my favorite technician, please make sure he does all my treatments. High five to him for a job well done.

6 years ago

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Teria Dawson Elk Grove, CA

Customer service is great. Personal are courteous-friendly-efficient-polite. Everything is done as they advertise.

6 years ago

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Kelly Broomfield, CO

During the first treatment, they killed a large patch of grass in yard! It looks like something was spilled or maybe they emptied their sprayer and it has killed the surrounding 3 foot area of grass.

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Kelly! We'd like to make this up to you. Please contact the local branch at your earliest convenience.

Sep. 18th, 2019

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Edward Gunn Lutz, FL

Courteous, professional, customer service focus and through! What more could you want? Excellent job!

6 years ago