Name: Aptive Environmental
Rating: 4.7

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Ed

I I was under the impression that he was going to do the inside of the house also. I also said would make arrangements to move stuff so he could come on a Monday because Friday I would not be here or Saturday. There must have been a complete misunderstanding of what was going on.

5 years ago

Reply from Aptive Environmental

Sorry to hear this, Ed. Please reach out to the branch so we can schedule you for a free reservice.

Jul. 23rd, 2019

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Ardell Kreuser Menomonee Falls, WI

Excellent service. Austin did a great job! He answered all my questions and was eager to help satisfy my concerns.

5 years ago

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Erik D St Louis, MO

Your representative was very nice and knowledgeable. I enjoyed speaking to her and she did a very good job.

5 years ago

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Silvia Orellana

Your technician appeared to be in rush or mad... he left one of the doors wide open, I don’t know if he kicked it or what but that was difficult to closed and it was very good condition. the other side door was closed in a bad manner too all crooked it.

5 years ago

Reply from Aptive Environmental

Thanks for letting us know, Silvia. Please reach out to the local branch so we can make sure you are taken care of. Thanks!

Jul. 23rd, 2019

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Dede Maitland Belleville, IL

I would like a shorter window of service. Trying to keep my dogs in the house from 1-6 is not realistic. A 2 hour window would be better.

5 years ago

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Beatrice Ochoa La Porte, TX

James S did a great job he told me everything he was doing how it would work and what I should expect to see. He was awesome

5 years ago

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Mohammad New Hyde Park, NY

I am totally unsatisfied about roach medicine. It doesn't work and doesn't kill roaches. Technician is very professional and he worked hard cover every corner but I believe medicine not good.

5 years ago

Reply from Aptive Environmental

Thanks for your feedback, Mohammad. Please reach out to the local branch in your area so we can make sure you are taken care of. Thanks in advance!

Jul. 23rd, 2019

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Jerry Buford St Louis, MO

The serviceman was very polite, effience and professional. Now I'm waiting to see the results of the work.

5 years ago

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Paul Hendersonville, TN

Luke P was very professional and explained everything that he was doing. He checked back in with me when he was done.

5 years ago

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Alexis Croudy San Diego, CA

First time using Aptive and impressions were good. Couldn’t rank a 5 star would like a couple more visits to occur before ranking at a five star.

5 years ago

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Mel Georgetown, TX

Fabian M came and did a great job telling us what he was going to do and asked if we needed any thing else. Thanks

5 years ago

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Eric Rockaway, NJ

John B was great! I felt very comfortable with what he was doing and he explained everything thoroughly!

5 years ago

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Cynthia Franklin, WI

The technician was very helpful explaining . He was very pleasant. I hope he comes back every time to do my services..

5 years ago

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Brad Duncan Imperial, MO

He was very polite, friendly and informative. He explained what the treatment was treating and how it works.

5 years ago

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Jim Vigus Livermore, CA

We were told by your sales rep that they would spray 3 ft. Up from the base of the house and 3 ft. out. Also that the fence line would be sprayed. This was not done.

5 years ago

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William bryan Acworth, GA

Joey was on time and very through. I was notified before his arrival Nd before he left he explained what he had done.

5 years ago

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JRAleck Canton, GA

According to my wife, Corey K was extremely nice, polite, professional and went beyond just doing what needs to be done. Thanks Cory!

5 years ago

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Patti Asbury Park, NJ

Matt was great, very friendly and a good representative for your company. He did the job he was called to do and was very efficient.

5 years ago

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Calvin Lettries La Porte, TX

The service is excellent even when you are not home the service tec still commit to excellent service.

5 years ago

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Shelby Pagano Ambler, PA

No one knocked on my door or left a door hanger. I asked for a specific visit to handle Cicada Killer Wasps at my front door and nothing was done in that area that I can see. I don’t think anyone even came here today. This is a disgrace and I regret my decision to sign a contract with your company. Please call me ASAP.

5 years ago

Reply from Aptive Environmental

Shelby, please reach out to he local branch as soon as you get a chance. We definitely want to make this right.

Jul. 19th, 2019

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Michael Fox Renton, WA

Bob is a good tech. I think your technicians and sales reps should get together so the techs know what the sales rep promise the customer.

5 years ago

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Virginia Rios Houston, TX

yes, out tech was very courteous and accommodating! He went above and beyond to meet my requests and needs.

5 years ago

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Michael Darwish Murrieta, CA

Jeff is a very nice person who does his work the way it should be done without cutting corners. Thank you

5 years ago

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Lee Rochester, MI

I haven’t noticed the technicians when they come, I have no bug problems. What more could I ask for.

5 years ago

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Mark Matulka Oregon, WI

Frank was a timely, professional, polite, and attentive. A very good technician, thank you for sending him. Mark

5 years ago

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Jean Kansas City, MO

Daquan S was very professional, explained what he was going to do and checked in after he was done. Thanks

5 years ago

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Kim Renton, WA

My technician was very professional and friendly. He was very interested to know if I had any issues or concerns.

5 years ago

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Cindy Bengford Greeley, CO

The gentlemen that showed up for the service were very polite and went about their task efficiently. Good job!

5 years ago

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Era garcia Danville, CA

Very kind, thorough and professional. He explained everything that was going to be done. Excellent!

5 years ago

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Sandra Swyka Coraopolis, PA

Very professional and clearly explained what he could do to help our insect situation...Thank you!!!

5 years ago

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Grace Yu Princeton Junction, NJ

For the set up service our technician Michael G was very thorough and took his time to explain everything. Thank you!

5 years ago

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Frank Batavia, IL

Kendall did a great job servicing our home. She was very thorough and had a great personality and was very engaging

5 years ago

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Steve Dayton, OH

The Tech was friendly, thorough and informative. I will recommend Aptive to my neighbors and friends.

5 years ago

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Jobin John Varughese Grand Prairie, TX

Customer Service is notating things properly. I had an issue today and my issue wasn’t properly resolved. Give me an opportunity to give you some feedback to make your employees life a little better. Also do listen to the recorded conversation from today

5 years ago

Reply from Aptive Environmental

Will do! Thanks for the feedback, Jobin.

Jul. 19th, 2019

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Michael Wood San Diego, CA

He was very detailed with his spraying and that really impressed us a lot! He took his time to do a professional job.

5 years ago

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Sharyn Walnut Creek, CA

There were a few mishaps getting started. Elijah, the technician, was extremely nice. I found one missed cobweb and he did forget to close the gate.

5 years ago

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warren clayman Columbia, MD

Aptive Representative Garrett B is uncommonly all-knowing and passionate about the delivery of the Aptive product!!

5 years ago

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Terry Portland, OR

Technician left gate unlatched and open on side of house. Fortunately our dog did not escape this time but please be more careful next time.

5 years ago

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Kevin H Spring, TX

Service was outstanding and very professional. The techs were on time and answered all my questions.

5 years ago

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Ana Miami, FL

James O was my technician today. He was very friendly and informative. Hecwas very thorough in treating my house

5 years ago

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Victoria Palm Harbor, FL

Great service ! The guy was super nice ! And they put traps out to help with the bug issue we were having.

5 years ago

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Jay Grover, MO

Mike was extremely helpful and thorough. He addressed all my concerns in a timely manor and armed me with the information needed to solve my issues.

5 years ago

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Keith Loveland, OH

The Technician was courteous and informative. He explained what he was doing and what the results would be.

5 years ago

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Karen Tsuchida Glendale, CA

Felipe D was very helpful in answering my questions and providing services needed. He did a greal job!

5 years ago

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Sam Irvine, CA

Alphonso and his partner were very professional polite and receptive. They were the smell good Pest controller:)

5 years ago

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Patrick DeCaro Orting, WA

Jeremey was very informative and helpful. He said he knocked down a record 93 wasps nests! Very satisfied.

5 years ago

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Byjorn Richmond, TX

Very professional and friendly! He explained well what he is about to do and then proceed with his job.

5 years ago Edited September 14, 2021

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Eleonora Bolivar Spring, TX

Your employee Jimmy was very kind and courteous. I already gave him the payment. Thank you for your kind service Jimmy.

5 years ago

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Cheryl West Bend, WI

Emmanuel did a fantastic job. I now feel more secure from insects. I recommend him to be your best.

5 years ago

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Cawhite Saint Michael, MN

The technician called at 9:40am indicating he’d be here in 20-30 mins. He actually showed up 45 mins later. A call would have been appreciated. Bathroom on main floor not sprayed and many cobwebs still on outside of house

5 years ago

Reply from Aptive Environmental

Sorry about that! Please reach out to your local branch so we can schedule a free reservice. Thanks!

Jul. 12th, 2019