Name: Aptive Pest Control
Rating: 4.6

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Samantha San Antonio, TX

He was late and no phone call to let us know, not courteous, left without telling us to know he was done, did not have us sign off on the job at the end, and DO NOT EVER want him to come back again. I also did not enjoy not having a timeframe when you notified about the appointment via phone and email; causing to have to call back and wait just so we know when to expect.

6 years ago

Reply from Aptive Pest Control

Samantha, thanks for the feedback. Please give us a call. We definitely want to make sure you are taken care of.

Jan. 6th, 2020

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Jill Sullivan Ashburn, VA

Troy P is an excellent technician. SO THOROUGH! I feel like we are going into the winter with all little pests taken care of.

6 years ago Edited October 4, 2021

Reply from Aptive Pest Control

Jill, give us a call if there is anything more we can do for you! Thanks!

Jan. 6th, 2020

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Walter Richmond, TX

Mr. M was very professional and knowledgeable. He answered all of my questions and was just super kind. Good hire Aptive!

6 years ago

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David Fiederlein Carmel, NY

The tec, Michael did a great job. He addressed additional issues that I brought to his attention and resolved the problem right away.

6 years ago

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Elena Smith O'Fallon, MO

Your Aptive women who did the spray was very thoughtful and should be given extra money for working on Christmas Eve!!!!!!

6 years ago

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Lauren San Antonio, TX

Daniel did an amazing job today! He was very friendly and informative. Definitely went above and beyond. I love Aptive and will use them forever!

6 years ago

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Ray H. Morris Plains, NJ

John B performed a great service at our home for the Winter Treatment - good job John you desreve your bonus. Raymond H.

6 years ago

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Judy King Leesburg, VA

Alexander M just completed my 3rd service. He was very courteous, thorough and professional. Job well done! Thank you. Judy K.

6 years ago

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Barbara Sun City Center, FL

Dean was great! We've only been customers for a few months now but are really satisfied with the service we've received.

6 years ago

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BB Humble, TX

I was very pleased with the treatment of my home and the rep. He made sure to ask if I had any concerns or problem areas. Thank you.

6 years ago

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Tom M Flourtown, PA

Got responsive service. The technician, Josh W was excellent, very professional and knew his stuff. An extremely nice young man.

6 years ago

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MARTA Irizarry Pearland, TX

His service was excellent. I can say that this is the first time I am satisfied with the service. He listened to me and addressed the requests. He was a 100% committed to what he was doing.

6 years ago

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JOSEPH W WETZEL West Babylon, NY

Paul was great!! Informed me of what he was going to do and how it works. Glad I made the decision to hire this company. Five stars ⭐️!!!!!

6 years ago

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R Martinez Belleville, IL

The tech Jonathan (Ricky) S was really good and went ab and very and beyond today. He was extremely flexible and I really appreciate his hard work.

6 years ago

Reply from Aptive Pest Control

Thanks for letting us know! Happy we could help!

Dec. 10th, 2019

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Shelley Winchester, CA

When hubby did not answer the door, he politely called to inform me instead of leaving. I called hubby and he answered the door. Thank you!!

6 years ago

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RBH League City, TX

Not only did he do the service but he took the time to give me some knowledge on thing he found outside, very personable

6 years ago

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Vanessa J Austin, TX

Maurice A came out. He did a great job explaining what he was using and where. He listened to my concerns and acknowledged them.

6 years ago

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David B. Imperial, MO

Kevin B. was on time and very professional. He is always very friendly and smiling every time he comes to do our service.

6 years ago

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Bob Rodrigues Vacaville, CA

He was great, came to door & explained what he was going to do, it was raining & he was very pleasant & friendly , great guy 😊

6 years ago

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Amanda Farmingdale, NJ

Excellent service as always. Dan B was super nice and has a wonderful sense of humor. Great work, and thanks for always wow-ing us!

6 years ago

Reply from Aptive Pest Control

Happy to help! Thanks, Amanda!

Dec. 6th, 2019

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Chuck Winchester, CA

We’ve noticed that the service isn’t what it used to be and this last service was awful. The technician came out as scheduled. Normally we are home but not this time, the dogs were in the house. The technician did only the front. Did not do sides or backyard but charged for entire service. We called when we reviewed our video and cancelled. A week later still no email about cancellation or refund. Had to call again.

6 years ago

Reply from Aptive Pest Control

Chuck, so sorry to hear this. We definitely want to make sure you are taken care of. Have you gotten ahold of the branch?

Dec. 6th, 2019

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Regina Bigler San Antonio, TX

I was called a day or so before the appointment. The young man, Degerald P, arrived on the appointed day. He was friendly and efficient.

6 years ago

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Jacob D Saline, MI

Corey did a great job today with my service. He was polite, professional, courteous and very respectful of my time. Thank you! -Jacob D.

6 years ago

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Emily Hurst O'Fallon, MO

Quick service. Receipt sent immediately after completion. Decreased the amount of bugs we usually get in the basement during the fall by 80%.

6 years ago

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kim Poway, CA

Always a pleasant experience with our technicians. Josh W was super friendly. Since we started using Aptive we haven't had any pests issues!

6 years ago

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D Vazquez Lutz, FL

First of all my service is every 3 months. They came in October and had to make a complaint for not completing the service yet they stated they did. They came today 11/25/19 charged me $125 and not only did they come in the correct month, but the technician didn’t even treat my back porch or specific areas of interest. I am considering cancelling these services.

6 years ago

Reply from Aptive Pest Control

So sorry to hear we dropped the ball! Please give us a call so we can make this right! Thanks so much in advance!

Nov. 27th, 2019

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Bea Miami, FL

Nikeisha P provided an excellent service. She sprayed all the corners and took off the spider webs from outside. Very professional.

6 years ago

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Mike Carlsbad, CA

The technician showed up right on time and was very polite and courteous. However, upon inspection we found several instances of spider webs, especially on the under side on the chairs in the yard as well as the coffee table. The spider webs were the very thing I asked him to focus on

6 years ago

Reply from Aptive Pest Control

So sorry, Mike! We'd be happy to send someone back out to properly finish the job. Please give us a call and let us know when works best for you!

Nov. 27th, 2019

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Mary Cormier Missouri City, TX

Don did an great job...very professional and courteous. He treated 4 ant beds and sprayed around the whole house. Thanks.

6 years ago

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Robert Castro Tampa, FL

Devon (our technician) did a great job. He was responsive to our needs and he was professional and courteous. Thank you!

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thank you so much for taking the time to compliment Chad. We are so pleased to have him on our team. We are looking forward to sending him to your property next time. :)

Mar. 13th, 2020

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Joe Rancho Cordova, CA

Only did half of the job. Did not remove webs. I expect to be charged only half price. Called to find out when to expect the service tech at 3:30 pm, was put on hold for over thirty minutes, then received a message that I needed to leave a message, which I did. Still have not received a call back.🤬

6 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Krc1220 Trenton, NJ

As always too notch service from Aptiva, very accommodating and informative. Cant say enough about this terrific company and their team!

6 years ago

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A Simon Zephyrhills, FL

Technician was very polite and knowledgeable. Introduced himself and provided thorough explanation of service before commencing.

6 years ago

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Steve C Bowie, MD

Aptive always responds to my needs as well as having the most courteous friendly technicians. I am extremely happy with Aptive as my provider.

6 years ago

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Patricia Ennis Herndon, VA

Alfred M was polite, engaged and made sure we were happy with the service. A new cycle of Mousetraps in the garage was much appreciated.

6 years ago Edited September 14, 2021

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David W Schafer Irvine, CA

Kevin A did a great job today and told us what he was going to do and then did it. He was polite and represented Aptive very well

6 years ago

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Kim B. Katy, TX

As usual the service was great. Kyle came out to my Katy home and did a backyard re-treatment. Extremely professional. Kim B.

6 years ago

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Stacy Miller Auburn, WA

She was super friendly, courteous, and detail oriented, helping to explain and show me about bees, as well as spiders we are seeing.

6 years ago

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Jankowski Family Pittsburgh, PA

I especially want to make mention of Mr. James D of Aptive Environmental who did an excellent job of targeting and spraying around our home.

6 years ago

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YSB Monsey, NY

I got an email notice about the service appointment but I didn't see it for some reason. The technician showed up and didn't tell anyone he was here even though I was home. I can only hope he did what he said he did.

6 years ago

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Philip Sacramento, CA

I made my appointment for 2-4pm on the phone with customer service. Technician showed up at 8am and we missed the technician. We were unable to get him to spray the inside of the house. As a new customer, I'm not very happy with this time management, because time is very important to me. I don't think was the technician's fault, probably the customer service. I will likely not continue with Aptive Service after my initial contract is finished, if service is inconsistent.

6 years ago

Reply from Aptive Pest Control

We definitely want to make this right, Philip! So sorry for the inconvenience this caused. Please give the branch a call when you get a chance!

Nov. 14th, 2019

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Robbi E. Antelope, CA

Circus was very professional and considerate. Very much appreciated him asking if I wanted him to let me know when he was done.

6 years ago

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Stephanie Goldie-Brasacchio Camarillo, CA

Abigail G was simply the best! He was on time, very knowledgeable, fast and very courteous! Should be recognized as a very valued employee!!

6 years ago

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Debra Tomerlin Friendswood, TX

DAnthony M was very polite and professional. He sprayed around the house and also treated several ant beds that he spotted.

6 years ago

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Denise Lopez Mahopac, NY

I would’ve given 5 stars! Technician was great professional knowledgeable! he ran out of material the copper mesh to plug-in any holes from the inside of the house.

6 years ago

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Al G Edmonds, WA

Shannon our Technician did a great job listening, treated all reviewed areas of concern, and answered all my questions thoroughly.

6 years ago

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Hue Bothell, WA

Very reliable company, they responded very quick for any problems you concerned. I am pleased with this company and their hard working technicians

6 years ago

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Lisa m Medford, NY

I’m a customer from Long Island. Sorry to say I will no longer deal with this company. Good service. Although you have 30:days to pay the bill. One of the employees in the Billings department would call and harass for payment His name is Chris he would call before 9am within in the first week even though the contract says 30 days. This employee would text all day and do not call him. He would put you down as if you are garbage. STAY AWAY from this company they are located in Deerpark New York

6 years ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Lisa. This is something that we definitely want to look further into. So sorry you had a poor experience.

Nov. 7th, 2019

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Mandy C Fredericksburg, VA

I DO NOT want service every two months. I want every 3 months as agreed upon. Upon receiving a reminder concerning service in November I called the number listed and said the above- 3 months. Today I get an email that service has been completed. Does the office NOT communicate with the tech. I not a happy customer!

6 years ago

Reply from Aptive Pest Control

So sorry to hear this, Mandy! Please give us a call so we can get everything figured out! We definitely want to make this right.

Nov. 14th, 2019

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Mike Purcellville, VA

Alexander R came to my house today and did a redo service . He did a very good job. I think he is positive worker for company.

6 years ago