Name: Aptive Pest Control
Rating: 4.6

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Mike Purcellville, VA

Alexander R came to my house today and did a redo service . He did a very good job. I think he is positive worker for company.

6 years ago

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Tim Barbour White Lake, MI

Love this Company! The techs are always prompt and professional. Eric serviced our home today and was very pleasant. Very impressed!

6 years ago

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John Woodbridge, VA

Ron gets five stars. He answered all questions to my satisfaction in addition to performing service that I can depend on to keep ants out of my house.

6 years ago

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Anne Stevens Richmond, TX

Darius was great today! He made sure we had the right poison for the bugs I've been seeing lately. He was fast and thorough.

6 years ago

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Ali Riche Sugar Land, TX

Darious did good job covered areas outside the house as well as inside. he listened to any pest issues we are observing and applied needed chemicals

6 years ago

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susan wright Seabrook, TX

Aaron S. was a very good technician making sure he knew what we wanted done and then getting to work. He was very cordial and considerate.

6 years ago

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Bob Carnation, WA

I don't know if anyone came or not during my last scheduled appointment . There was no indication anyone came. No note, no knock on the door - Nothing. I do know that my request for you to take down the pads you put up on a prior visit to catch wasps was not complied with. Also, I don't know if you addressed the ongoing wasp problem. We still have the problem. Frankly I am having a struggle determining any value I am getting from you folks.

6 years ago

Reply from Aptive Pest Control

Bob, thanks for your review. We'd be happy to send one of our trucks back out to your home to ensure all your needs are being met. Will you please give the branch a call when you have a moment? Thanks!

Oct. 29th, 2019

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Priscilla Griffin Temple, TX

only been a customer for 3 months and already have had to call for a reservice over 10 times or so. Billing has been a nightmare as well. Techs show up at our house with no notice what so ever. Their system is always trying to do a quarterly service without being 3 months yet. The girls on the phone are nice, but they can't resolve the issue. I have had so many credits added to my account for their mistakes (that they own up to), but enough is enough.

6 years ago

Reply from Aptive Pest Control

Thanks so much for bringing this to our attention, Priscilla. We apologize for the inconvenience. Please give us a call so we can make sure you are properly taken care of.

Oct. 29th, 2019

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Barry Starr Cibolo, TX

Ty was great, very professional and took time to explain application. Ty actually cleaned spider webs which other technicians have not been doing.

6 years ago

Reply from Aptive Pest Control

Happy to be of service, Barry!

Oct. 22nd, 2019

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Pam Englewood, CO

This is a horrible company with a product that doesn't work and employees that are dishonest. The product is horrible since I switched from Moxie I now have a spider problem. I was charged today even though no one came to my, I was home all day, and I wonder how many times that has happened. DO NOT USE THIS COMPANY!!! I wish I could post pictures...

6 years ago

Reply from Aptive Pest Control

Pam, thanks so much for bringing this to our attention. We definitely want to make sure you are taken care of. Please give us a call as soon as possible. Thanks!

Oct. 22nd, 2019

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Mike Karas Santa Clara, CA

Joshua S provided a great service around my house and yard. He listened as I pointed out the issues and then he took care of them.

6 years ago

Reply from Aptive Pest Control

Glad we could help!

Oct. 22nd, 2019

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Carol S

Your representative came as scheduled, worked effectively and quickly. Was Courteous and polite. Christian representative Carol S customer

6 years ago

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Craig Fair Oaks, CA

Very professional and knowledgeable. Called before appointment and was right on time. Went above and beyond his call of duty.

6 years ago

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Kimberly koenig Ballwin, MO

He is very nice and does a great job, but he left the gate open and i have dogs. This has happened before, and it is very important to me that it is closed.

6 years ago

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George Englishtown, NJ

Recently had a routine service call and Anthony G helped address the cricket problem we have in the basement by explaining the problem and treating the area.

6 years ago

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Zoom USA Miami Beach, FL

Very poor service. Actually zero service. If o sprayed holy water would probably get better results. Canceled my account after one year since they make you sign very unfavorable contract, they made a mistake which they admitted to. Customer service representative from their Deerfield Beach Office continued calling and threatening me for the payment for service that was long canceled. Worst experience ever.

6 years ago

Reply from Aptive Pest Control

Thank you for your review, Elina. We will address these issues with the branch manager.

Oct. 21st, 2019

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Sam K North Ridgeville, OH

Juan P was very professional and made sure that we were satisfied with the service that was performed. He went above and beyond.

6 years ago

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walter james Fredericksburg, VA

billy m did a great job , advised of our past problem w/millipede so made sure he addressed that . always a pleasure to work with your techs . thanx

6 years ago

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Pam League City, TX

It was a pleasure having Tim C as my technician. He was friendly, explained everything very well, and did a thorough job.

6 years ago

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Shawn LaCour Pearland, TX

The technician was wonderful nice and very polite and informed me of everything he was going to do. On the other hand the customer service representatives who answered the phone was very rude and had a very bad attitude.

6 years ago

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Chana Furchtgott Silver Spring, MD

Their guy knocked on my door telling me that they are doing treatment for my neighbors so I will get a big discount and it will be 50 dollars for one treatment. They got my credit card information and they have charged it twice already without my permission. The phone number on the card the guy gave me isn’t available anymore and at the office they refuse to cancel the yearly membership without a 200 dollars fee. Very upsetting and the guy definitely mistaken me with the documents

6 years ago

Reply from Aptive Pest Control

Chana, please give us a call so we can get this figured out. Thanks in advance!

Oct. 17th, 2019

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R. L. Clifton, VA

Professional, courteous, and helpful in answering questions and offering services which help keep the pests under control. Much appreciated!

6 years ago

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Silver D Miami, FL

Worst service I’ve ever had! They would show up at my house and spray, so they say, and I wouldn’t be there for them to do the inside like we agreed upon. When I try to reschedule they said they would show up on a whatever day and time we would agree upon and they would NEVER show. This happened at least 3 times. On top of that they still continued to try to charge me for services they didn’t do. Oh and if you do decide to cancel like I did it’s a $160 cancelation fee. I have never once written a review about a company but this place needed one.

6 years ago

Reply from Aptive Pest Control

Please give us a call so we can make sure you are taken care of! We are so sorry for the trouble this has caused!

Oct. 17th, 2019

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JLI El Cajon, CA

Signed up in May of this year. Service completed that day. Was told I would get a complimentary service the next month and then quarterly service. You came out a month later and did the service but charged me $109. How is that complimentary? I still had bugs and ants but did not call before the next service because I did not want to be charged again before the next service. What is your incentive to do the job right if you keep charging me if I call for help in between visits?

6 years ago

Reply from Aptive Pest Control

Thanks for reaching out! Sounds like there has been some miscommunication. Please reach out to the local branch so we can make sure you are taken care of.

Oct. 17th, 2019

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Larry Rhoads Saint Charles, MO

I was notified Friday p.m. of Saturday appt. and closing time is 5:00 p.m. The technician arrived Sat. a.m., but did not announce presence. At 11:00 a.m. I checked around house finding furrows of gray grain in some places and no evidence of grain in large spaces. In garden area the insecticide was five feet from foundation. I specifically needed basement treated and I wanted to discuss severe spider problem. This the third treatment and spiders are much worse than before treatment. Should I "like you" on Facebook?

6 years ago

Reply from Aptive Pest Control

Larry, thanks for reaching out! We definitely want to get you taken care of. Will you please reach out to the local branch in your area?

Oct. 17th, 2019

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Michael pike Pearland, TX

Tim nice excellent young man. Great service and explanation of service. Been a customer almost 2 years always a good experience

6 years ago

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Jennifer R Henderson Vacaville, CA

Well my experience has been good til today they came and set up mice traps and they out one in my oven and we was told it was behind the stove well we went to cook and didn't know it was in the bottom part if the oven it melted and burnt in my the bottom part of my stove it made my whole house smoky and a meal so bad we can't even be in the house are will never be able to cook in that oven again

6 years ago

Reply from Aptive Pest Control

We are so sorry to hear this, Jennifer. This is not okay! Please reach out to your local branch so we can ensure you are taken care of.

Oct. 17th, 2019

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Kamal Aldie, VA

Service is ok but the tech lacked knowledge on customer service. He should better excel on this art as it would impact the business moving forward. Hope this won’t be overlooked.

6 years ago

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Larry Smith Bellaire, TX

They are always ready to reservice if there is any issue. There has been no upsell or negative denial of redoing their work. Thanks

6 years ago

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Sarah Tampa, FL

The guy that came this time was not helpful at all. He pretty much refused to do the inside of my home. I don’t know if he was wanting to go home sooner or was behind but he did not want to do the inside. He said you can call at any time to get it done without charge. I figured since he was already here why not get it over with plus it was due for it. I finally was like it’s fine just do the outside then. They of course increased the price from what I was originally told. Not a good experience.

6 years ago

Reply from Aptive Pest Control

Sarah, please give us a call so we can make sure you are taken care of! Thanks in advance!

Oct. 11th, 2019

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Larry T Saint Charles, MO

Javon did a great job. I would really like for him to be our personal tech if possible. Thanks Javon for taking so much pride in your work.

6 years ago

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Angela Puyallup, WA

Seriously disappointed and very upset. We were promised a certain level of service when we signed up, and each time the tech comes to our house, he never EVER cleans the cobwebs and spider homes from the perimeter of the house. We were PROMISED THIS when the sales guy came out to our house. And the tech came out again a couple days ago, and just left without doing anything we asked. I WILL NEVER USE YOUR SERVICES AGAIN.

6 years ago

Reply from Aptive Pest Control

Angela, please give us a call so we can send one of our trucks back out to your home! Thanks in advance!

Oct. 11th, 2019

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Mike Wentzville, MO

Paden did an excellent job today. He was very friendly and professional. He explained everything he did. Again outstanding job!

6 years ago

Reply from Aptive Pest Control

Excellent! Happy to help!

Oct. 22nd, 2019

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Brian D Wauer San Diego, CA

Knievel did a great job. Not only very professional, but he took the extra step of clearing spider webs from all of our lawn furniture. Thank you!

6 years ago

Reply from Aptive Pest Control

Thanks, Brian!

Oct. 22nd, 2019

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Cindy Bonney Lake, WA

I am sure the technician is a nice enough guy but there were still spiders on the ceiling, lights and walls of our covered porch after he was there. There were spiders and webs all over the pergola on the back deck and the eaves still have spiders about every 3 feet or so. I know they have long handles brushes but I assume they were not used.

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention, Cindy! Please reach out to the local branch so we can send one of our trucks back out to your home! Thanks!

Oct. 9th, 2019

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Audrey D Universal City, TX

I think Chase is a great addition to your company. He was very friendly and very accommodating, if I have my pick of your employees, l choose Chase.

6 years ago

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CA Vacaville, CA

Everything I requested was completed and some. Alex went the extra mile to make sure we got exactly the treatment we need.

6 years ago

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Joanne Nicholson El Macero, CA

Matthew did a fine job, when he was finished asked me if I had any problems or concerns. Which I didn’t. Very personable young man.

6 years ago

Reply from Aptive Pest Control

Appreciate the feedback, Joanne!

Oct. 4th, 2019

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Nola Dumfries, VA

Stephen S was great. Patient and took his time to do his job beyond my expectations. I will highly recommend their services

6 years ago

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Linda Antioch, CA

Kenneth B, I told him of mouse problem so he took care of that, when done he sprayed yard for insects and then swept for webs.

6 years ago

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Harold Harris Triangle, VA

0% for the Tech came on yesterday to service the house and did nothing my opinion. After about 15 Min. I step out to look for him and he was gone. Look at the top eve of my garage door the front of the house and the same cob webs were still there. Call the office and told them that this was unacceptable service The star rating was for the customer service Rep. She was outstanding in handling my dissatisfaction with the service on 30 Sept. 2019

6 years ago

Reply from Aptive Pest Control

Thanks for bringing this to our attention, Harold. So sorry to hear you had a dissatisfactory experience with our service. Please don't hesitate to reach out if there is anything more we can do to be of service.

Oct. 4th, 2019

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Dawn Waters City of Saint Peters, MO

I called Friday which was in between my 3 month service plan and they came out Monday to respray for spiders. The tech was friendly.

6 years ago

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Ginny Schrappen

I like the fact that your company will come out when a problem persists and work with the customer to resolve the issue.

6 years ago Edited September 14, 2021

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Russ Lake Saint Louis, MO

I have been a customer for a while now and had a really great tech today: Justin O. Excellent, pleasant and professional. He even smelled good! It was a nice Experience.

6 years ago

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Steven harlow Bonney Lake, WA

I came home to webs and spiders and a job that to me isn’t worth $5.00 let a lone 141.00 dollars. This has been a a going problem. I have called and reserviced twice and it never gets any better. I can’t believe I am even paying you. Please have a rep come out and see for yourself. I even have videos of spiders on the day of reserviced. Last chance or I will be calling credit card company.

6 years ago

Reply from Aptive Pest Control

Steven, please give us a call so we can get you taken care of. We definitely want to make this right!

Oct. 1st, 2019

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Diana Winchester, CA

Michael did an excellent job! He’s professional, friendly and thorough! He let me know when he had finished! Thank you!!!

6 years ago

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Chris Pope Bothell, WA

Not sure if anything around our sliding glass door has ever been sprayed. I've had a spider growing larger and larger above it for 3 months now even though we've had 2 treatments in that time period. We've had ants crawling into the kitchen before and I just noticed them at the base of my slider after the latest treatment. I never had these issues with the last company that I switched from. Also called the phone number to request a retreatment and had to leave a message. Never got a callback. So basically the retreatment guarantee is worthless if nobody answers or calls back. Disappointed.

6 years ago

Reply from Aptive Pest Control

Chris, please give us a call or send us an email. We'd be happy to send a truck back out to your home. Thanks!

Oct. 1st, 2019

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Alice Richmond, TX

How about always on time and very professional. If I have a complaint they fix it right away. I will always use Aptive Environment

6 years ago

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mario Fairfax, VA

i have been with this company for almost two years now, and since the beginning they told me that the services was gonna be at least 30 min inside and outside the house, but since the first service the time was not even 10 min, and in all this time it did not do anything, i still have cockroaches and when i told them about that they want me to charged extra to take are of that

6 years ago

Reply from Aptive Pest Control

Mario, thanks for your review. Please reach out to the branch with any further questions you might have.

Oct. 1st, 2019

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Judy Wallingford, PA

Aptive is very friendly, curious and very helpful with your needs. They are also very affordable. They do such a great job.

6 years ago