Name: Aptive Pest Control
Rating: 4.6

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Keri Plant City, FL

The experience has been awful.. the technician that said they completed service ...never completed any service. I have his 3 hour late arrival on video ... a ring on the door bell that no one answered because no one was home and then him leaving 1 minute later. The 1st guy couldn’t even open the unlocked gate so the exterior service was never completed. Sooo I haven’t even received completed services and they have my money!

7 years ago

Reply from Aptive Pest Control

Keri, sorry to hear this. We'd be happy to send a truck back out to finish the job. Please reach out to the local branch at your earliest convenience.

Aug. 13th, 2019

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Mike Hopewell Junction, NY

So far so good. Josh the technician was excellent. We will see how it goes. We are new to the company and everyone was professional.

7 years ago

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Gina Pearland, TX

Today Isabella was very thorough and friendly making sure to ask if we were having any specific issues that needed to be addressed.

7 years ago Edited September 14, 2021

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Edwin Villalta Pearland, TX

Over all very excellent service, kind and very professional. For the price it’s a very good service and will continue to keep it.

7 years ago

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Ada Ausberry Fredericksburg, VA

Technician Robert R. was very professional, pleasant, and followed the procedures as all the other previous techs. Good company to do business with.

7 years ago Edited September 14, 2021

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Michelle Silver Spring, MD

TERRIBLE COMPANY. SCAM. Do not use them. They reel customers in with a special, but once they provide the service, you can't get a hold of anyone in customer service. Was told that my message was marked "urgent" to speak to a manager, and I called back a couple times, but to no prevail. It wasn't until 2 WEEKS after my initial call that I finally reached a woman in corporate who gave me an attitude. Servicemen was on FT with someone the whole time during the service. Very unprofessional and deceitful marketing. 11/10 do not recommend

7 years ago

Reply from Aptive Pest Control

Sorry to hear you haven't been satisfied with our service, Michelle. Please reach out to the local branch so we can make sure you are properly taken care of.

Aug. 13th, 2019

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John W Bonney Lake, WA

Great service, Lacho did a thorough job on my property. He explained all the chemicals he used and got rid of the army of spiders my wife loves so much!

7 years ago

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Rosalva Chula Vista, CA

Very professional, the technician was on time and quick. He called prior to arriving and also explained the process once he was done.

7 years ago

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Lori Antelope, CA

Technician was very courteous, professional and informative. He introduced himself, but I cannot recall his name! Very friendly and polite.

7 years ago

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John R City of Saint Peters, MO

Ashton went above and beyond helping me take out some cicada killing hornets in the ground. He took the time to explain what he was putting down and overall did a good job.

7 years ago

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Nolberta Rancho Cucamonga, CA

Luis N, was really awesome he did an amazing job with the other gentleman that was with him really good customer service and overall..! Thank you

7 years ago

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Abbie Markum Pearland, TX

Technician was very polite and professional. Since we started with your program we have been very p[eased with the company.

7 years ago

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Pat Weathers Portland, OR

Your technician was very pleasant and amenable to deal with. The problem is that the number of ants entering my house dramatically rose within the next week and continues to this day. Now I have trails of ants, rather than scouts. Was there sugar in the spray, perhaps not, but it's one explanation and your salesman and technician both said, (multiple times), just call us if the problem continues. Can't do that as I did cancel in 3 business days, but I can't help but wonder . . .

7 years ago

Reply from Aptive Pest Control

Pat, please reach out to your local branch if there is anything more we can do for you!

Aug. 13th, 2019

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Julie wicklsnder Troutdale, OR

I am NOT at all happy with the service I received! They were here maybe a total of 10 minutes and hardly spent any time at all sweeping around the house or under the eves. I have spiders and webs everywhere. All over my plants and outside furniture. They are even worse than before. I will not be recommending this service to anyone and wish to cancel my agreement. Poor service and very poor products that seem to do nothing!

7 years ago

Reply from Aptive Pest Control

Thanks for reaching out, Julie. We definitely want to make this right. Please reach out to the local branch as soon as you get a chance.

Aug. 13th, 2019

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Tom P Brea, CA

Angel C was awesome! We had ants inside the house and Angel was able to address. He is professional and took the time to listen to my concern.

7 years ago

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Kenneth Wieland San Antonio, TX

Logan S. was friendly, thorough and professional. We've been very satisfied with the service, which we have had for over a year now.

7 years ago

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Holly Sugar Land, TX

Al did an excellent job. Happy with his pleasant attitude and professionalism. He was extremely thorough and explained what he was doing.

7 years ago

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Don and Jeannie Kittredge, CO

Jared was great....thorough and informative. He was also professional and friendly. We can't imagine anyone being any better. Thank you, Jared!!

7 years ago

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Rob Harrell Helotes, TX

Aptive has done a great job at treating our house and property. The natural ingredients are very important to us as well.

7 years ago

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Mrs. Gundolff Vacaville, CA

My review rating is really 1/2 of a star. The door to door salesman, Samuel Rumsey - route manager LIED to us and as we processed to cancel devices, he said no problem that it would be taken care of and no money would be taken from our bank account without our authorization. WELL, guess what? This Aptive company stole the money from our bank without our signatures. Don't let these people neer your home, call the police and have them removed. First, I change my rating to a solid star. Okay, in all fairness apologies to Samuel Rumsey. After first posting the first part of this review, Samuel came to our house and apologized if there was any problems and agreed to personally pay back any cash descrepencies to our account.

7 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Thanks for the feedback! Please take a second to reach out to the local branch so we can make sure you are being taken care of.

Aug. 6th, 2019

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Ellen Clifford Huntington Beach, CA

He was very informative ...!! He was very polite to me. He even got the cobweb on my second floor window. I liked him a lot ...

7 years ago

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Cinzab Pearland, TX

Jesse introduced himself with a smile, letting me know what he would be doing. I have used Aptive for a while now and have had no issues.

7 years ago

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Randy Lincoln, CA

Technician well groomed/ professional, personal, concerned, helpful. Would like to have him as our assigned technician ongoing if possibke.

7 years ago

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Zuhra Maple Valley, WA

The technician did a great job but I'm still finding spiders in my house. He applied pesticide directly on a spider that was on my ceiling corner and told me that it will go away in two days, however it is still in the same place. I feel that the material used is very weak and ineffective. I'm very disappointed.

7 years ago

Reply from Aptive Pest Control

We'd be happy to come back out and perform a free reservice! Please reach out to the branch so we can get you on the schedule.

Aug. 6th, 2019

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Andrea P Rumson, NJ

I am a new customer. Joe C was very pleasant, professional and informative. I was impressed that her offered to return if we had any issues at all.

7 years ago

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larry Fairfield, CA

Agent did not do thorough job. I opened side gate so he could do back yard. He didn’t go in very far , never went in back yard.!!! I opened garage and he didn’t even go in. Told him I opened front door and waited for him to come in. Went outside and he was gone!!!!!worst service ever. I called on phone , waited 5-10 minutes till offered return call option. Have been waiting almost 3 hours so far with NO CALL. Crappiest service ever!!!not worth price, and would be a rip off if it was free. Don’t need this service.dude was rude. Thanks for nothing

7 years ago Edited September 14, 2021

Reply from Aptive Pest Control

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Shalestone Dayton, OH

Door to door salesman, came to my door, rang the bell 3x, then proceeded to blow his nose into my bushes, then wipe his snot on my house in multiple places. All of this is on security cam video. Additionally in a community Facebook group multiple comments were made stating "Very pushy little guy. I had to tell him off just to get rid of him", and "at my old house they offered me a free try before you buy service. I let them do it and then didn’t sign up. They sent me a $300 cancellation bill". Despicable company, I advise to strongly avoid!!

7 years ago

Reply from Aptive Pest Control

Thanks for the feedback! We'd love to see the video. Would you be willing to share it with us via a Facebook DM? This type of behavior is not acceptable. Thanks!

Aug. 6th, 2019

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Sam Roanoke, TX

Our technician Dodard B did an excellent job yesterday. He was very thorough in cleaning the cobwebs and dirt dobber nests. He does great work.

7 years ago

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Pannee McKinley Columbus, OH

She did an excellent job. She let us know if she was here and that she would be walking around the property. She was courteous and very nice.

7 years ago

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Joanne Cibolo, TX

Wonderful and easy to work with. Came on time as expected and had the appropriate shoe covers on. He was ready to work and got the job done.

7 years ago

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Kelly hoda Bellport, NY

Great customer service, great employees. Wonderful pest control. After first application we were surprised as to how well it worked. Very happy.

7 years ago

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Rick Hollywood, FL

Mr. C was on time very friendly and professional and did a good job inside and outside my home and answered all my questions.

7 years ago

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Nancy Johnson Columbus, OH

Eddie W did a thorough job and I was pleased with his attack on my problem. I don't think he missed an y place I've seen and felt bugs inside or out . Nancy J

7 years ago

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Amber Olathe, KS

Polite and speedy on his application. Took care of inside and outside of my house. Appreciate his care and attentiveness.

7 years ago

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Kristi H Mequon, WI

Technician was very friendly and did a great job answering my many questions and addressing the problem areas at our home.

7 years ago

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Bill & Andi Oceanside, CA

Our technician was on time, professional, courteous. He was very thorough and serviced our property from front curb to backyard fence.

7 years ago

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Shelley Silver Spring, MD

Professional technicians. Thorough work, clean trucks and uniforms. New customers do we shall see how well the product works!

7 years ago

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Carma Howard Henderson, NV

Jerome L came 7/30/19 and completed servicing our home. He presented very well, was courteous, thorough, and efficient.

7 years ago

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Alberto Flower Mound, TX

1. Aptive technician entered my property to the back yard without advise. I would appreciate a call notice to make things better. 2. I still see spiders and mosquitoes in the backyard. 3. Aptive hasn't done service inside my house to get rid of spiders and other bugs.

7 years ago

Reply from Aptive Pest Control

Thank for reaching out, Alberto! Please reach out to the branch so we can set you up with a free reservice. Thanks!

Aug. 1st, 2019

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Mike Critchett Bothell, WA

Cody was very professional. But sadly under prepared for the task at hand. No ladder. No Bee suit. Scheduled time of service made it much more difficult to deal with wasps. Still have not heard from anyone regarding when I can expect problem to be solved. Not impressed. Am shopping for a better pest. Intros company

7 years ago

Reply from Aptive Pest Control

Thanks for the feedback, Mike. Please reach out to the local branch so we can send someone out to finish the job! We definitely want to take care of you.

Aug. 1st, 2019

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Carolyn Dewey Stilwell, KS

Second time here...wow this guy was great! Made sure every nook and cranny was taken care of! Thank you William B and Aptive...terrific job well done!

7 years ago

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Ann T Rossi

Logan was outstanding. Explained how long the product needed to dry so my dogs would be safe. Awesome customer service.

7 years ago

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Robert Raddi Andover, NJ

The exterminator who came was suppose to come in and take care of a any problem but after he sprayed on the outside he left. This is after they were suppose to have come the previous Saturday but never showed up or called. Waited all day also. Wouldn't recommend this company at all.

7 years ago

Reply from Aptive Pest Control

Robert, please reach out to the local branch so we can make sure you are taken care of. Thanks in advance!

Jul. 31st, 2019

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Katie Grand Prairie, TX

Amber w was great! Super friendly and accommodating when I had to wait on my husband to get home to unlock our back yard.

7 years ago

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Rhonda Horan Greenwood, IN

McKay, the guy who sold us Aptive stated the yard would be treated, it was not. That is specifically why I bought the service. Extremely disappointed in service. Will not recommend to anyone.

7 years ago

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Dennis Mitchell Fort Worth, TX

Stetson was polite, thorough, and professional. He is an outstanding representative of Aptive Environmental, and provided excellent service.

7 years ago

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Syed Bokhari Plano, TX

Great service, very good work. Great products and prices with very helpful customer service!! Very knowledgeable and helpful in every way!!

7 years ago

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Jaime Chatham, NJ

They just don’t do what they promise to do after they get you to sign up. They came back 30 days after the first appointment, and did not treat the lawn for ticks. I asked him to do this, as I was told during the initial appointment, that this would need to be done again. He shrugged, said he was told this was only a quarterly. Why am I paying $122 for someone to just spray around my doors?? I could do that myself. I feel ripped off.

7 years ago

Reply from Aptive Pest Control

Jamie, so sorry to hear you weren't satisfied with the service you received. Please contact the local branch so we can send one of our trucks back out for a free reservice. We definitely want to make this right!

Jul. 31st, 2019

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James McFadden Westbury, NY

Anthony S provided great and friendly service while performing pest control on my household. Seriously - you have a fantastic employee.

7 years ago

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Puka Wheaton, IL

The technician was very professional and listened carefully about the issue i had. Also, he answered all my questions.

7 years ago