Name: Aptive Environmental
Rating: 4.2

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Denise

Tech was not very informative. Did not inform on what was being done he left without asking if there were any other issues. Not friendly did not know his name he had no ID visible to see please do not send him again

1 year ago

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Neetu Kaul

Prompt, polite and professional. Kept me updated about every treatment they did.

1 year ago

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Jacquelyn Edwards

was fast and professional gave insight about different plan and then helped me change to that plan

1 year ago

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Sean Cunningham

Very polite, responsive service. Always checking for any new issues that might need attention

1 year ago

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rjsbored !

Great quality customer service, they check for pets and will text you when the job is done.

1 year ago Edited December 12, 2024

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blanche moore

The tech was very polite he took time to ask what I needed done. He was very professional.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the technician was polite, attentive to your needs, and professional. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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John Clark

Did well in keeping me informed of when would arrive and sent pics of completed items when done.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the technician kept you updated and provided pictures of the completed work. If you need anything else, feel free to reach out!

Oct. 25th, 2024

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Christopher Hingle

Dylan did a great job covering all our concerns and needs. He was very thorough and courteous.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! We're happy to hear that Dylan addressed all your concerns with thoroughness and courtesy. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Frederick Cacho

Professional, dependable, respectful and explains everything before and after treatment.

1 year ago Edited December 5, 2024

Reply from Aptive Environmental

Thank you for sharing your experience! We're glad to hear the technician was professional, thorough, and communicative about the service provided. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Tommie Ford

Service technicians always handle our concerns and do a great job. No indoor pests at all.

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear the service technicians are consistently addressing your concerns and providing great results. If you need anything else, feel free to reach out!

Oct. 17th, 2024

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Jimmy Thayil

Great service. They are friendly and explain the process. Make sure all your issues are resolved

1 year ago

Reply from Aptive Environmental

Thank you for your feedback! We're glad to hear that the service was friendly and thorough, with a focus on resolving all your concerns. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

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Nora Martinez

Thank you for making this easy! Paul was awesome with the care of my yard treatment!

1 year ago

Reply from Aptive Environmental

Thanks for sharing! We're happy to hear that Paul did a great job with your yard treatment and made the process easy. If you need anything else, feel free to reach out!

Oct. 15th, 2024

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Thomas Copeland

They were thorough and friendly and kept me informed of what they saw and what they were treating

1 year ago Edited February 6, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It's great to hear that Moe took the time to understand your needs and provided thorough service. If you ever need anything else, feel free to reach out!

Oct. 10th, 2024

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Debbie Barrientos

Worker was very polite and professional. He listened to my concerns and answered all my questions.

1 year ago

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that our technician was polite, professional, and attentive to your concerns. We're glad all your questions were answered!

Oct. 10th, 2024

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Al Weaver

Moses was phenomenal. He treated all areas and explained everything with great detail. 👍🏾

1 year ago Edited January 23, 2025

Reply from Aptive Environmental

Thank you for the 5-star rating! If you ever want to share more feedback or need assistance, feel free to reach out. We’re here to help!

Oct. 8th, 2024

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Bryan Greenberg

Patrick rocked it today. Living in Texas makes bug control a necessity. Aptive makes it pretty easy

1 year ago

Reply from Aptive Environmental

Thanks for sharing your feedback! We’re here to make sure pest control is simple and effective for you. Let us know if there’s anything more we can do!

Oct. 7th, 2024

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Ms. M

The technician was very professional and knowledgeable about my spider situation. Thank you!

1 year ago Edited February 3, 2025

Reply from Aptive Environmental

Thank you for sharing your experience! It’s wonderful to hear that Dan was professional, attentive to your concerns, and took the time to explain the entire process. We’re glad the service met your expectations, and we appreciate your trust. If you need anything in the future, don’t hesitate to reach out!

Oct. 4th, 2024

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Todd Ewing

The reps are good about letting you know when they are arriving to conduct service.

1 year ago

Reply from Aptive Environmental

We’re glad to hear that our team keeps you informed about their arrival times. Communication is important to us, and we’re happy it’s making a difference for you! Let us know if you ever need anything else.

Oct. 3rd, 2024

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Rebecca Vernier

I wish you would call when your 30 minutes out so I could get the dogs put up in time and have our gate open for you.

1 year ago Edited January 3, 2025

Reply from Aptive Environmental

We apologize for the inconvenience and appreciate your feedback. We’ll make sure to improve communication moving forward. If you have any further concerns, please don't hesitate to reach out to us at customersupport@goaptive.com.

Oct. 2nd, 2024

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Tamoara Dawn

The technicians...! They are phenominal, thorough, friendly, and helpful in explaining things.

1 year ago Edited January 27, 2025

Reply from Aptive Environmental

Thanks for the feedback! We're glad to hear that you’re happy with the service. If you need anything else, just let us know!

Sep. 30th, 2024

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Brenda Thompson

Great service keeps my home pest free. Good communication about arrival and completion times.

1 year ago

Reply from Aptive Environmental

Thank you for the positive feedback! We’re glad to hear our service keeps your home pest-free and that you appreciate the communication. If you need anything else, feel free to reach out!

Sep. 26th, 2024

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Kevin L

Eusebio was amazing, very communicative and even took photos of each part of the job he worked on.

1 year ago

Reply from Aptive Environmental

Thanks for the fantastic feedback! We’re thrilled to hear that Eusebio provided great service and kept you informed throughout the process. If you need anything else, just let us know. We appreciate your support!

Sep. 24th, 2024

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Tony Fields

Technician communicated very well and made sure to explain everything that he did and why

1 year ago

Reply from Aptive Environmental

Thanks for the positive feedback! We’re happy to hear that the technician communicated well and took the time to explain everything. If you have any other questions or need assistance, just let us know. We appreciate your support!

Sep. 24th, 2024

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janna webb Kings Park, NY

Felix is professional and curious He was here on 2/12 and we are very satisfied with his service

1 year ago

Reply from Aptive Environmental

Thanks for the feedback! We’re glad to hear that Felix provided professional and courteous service. If you need anything else, just let us know. We appreciate your support!

Sep. 23rd, 2024

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Todd Porter

Awesome service!!! Felix was great. I give him an 11 out of 10!!!! Thank you!!

1 year ago

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amardeep kahlon Palm Coast, FL

Ryan was a great technician and did a great job - polite and courteous. Great service

1 year ago

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Gabi Adamo Calverton, NY

TJ was fabulous! So kind and understanding. Helped to tailor the service to my needs.

1 year ago

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Randy Zenzer

The technician that came to my house was great doing a great job and explaining everything!

1 year ago

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Edward Barbarito Caldwell, NJ

Great communication!! I always know proper work in proper fashion as it’s being done.

1 year ago

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Steven Grillo Lyndhurst, NJ

Gary, did a great job. He explained what he was doing today and went on with his work.

1 year ago

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Wendy Bennett

Felix was great! He listened to what I needed and provided thoughtful and informative advice.

1 year ago

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Rachel Spitaletta

Jason is Fantastic!!!!! Sent pics of everything he did! We are very pleased 😀

1 year ago

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Maria Otelia Costales Aberdeen, MD

Great service. I like the immediate feedback given by the technician. It's personalized.

1 year ago

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Sue Z Paramus, NJ

Felix, the technician, was on time & courteous. Did the service quickly & efficiently.

1 year ago

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Alicia Marini Bloom Somerset, NJ

Aptive technicians are always on time, friendly and responsive to any needs expressed.

1 year ago

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Joann Stutts Wayne, NJ

I appreciate the thorough job done by Felix when he is here to provide our regular service.

1 year ago

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James Roy Passaic, NJ

Winter treatments are a waste of money. I’m unfortunately locked into a contract. I would’ve liked service inside but I had no warning that the worker was on the way to the house.

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience with our winter treatments and the lack of communication regarding your appointment. We understand how frustrating this can be. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and see how we can assist you. Thank you for sharing your feedback!

Sep. 23rd, 2024

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titus100x1 Landing, NJ

Aniya was great with both indoor and outdoor service and explaining what ti look for

1 year ago

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Chris C

Ver professional, my service tech’s name is Gary and informed me of the treatment he provided

2 years ago

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Donna Clifford New Milford, NJ

He was very professional and very nice and checked all the areas thoroughly. He was amazing.

2 years ago

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Beachhampton New Providence, NJ

Very happy with your employees . Knowledgeable & very nice. Ja’Merr was exceptional.

2 years ago

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Lisa Rinaldi Warren Township, NJ

The service provider was polite, very friendly, & explained everything he did. Wonderful service.

2 years ago

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Eric Santagato Westwood, NJ

Terrible. Didn’t replace any of the glue traps downstairs. Left all of the dead mice in my Basement. Called me 4 minutes before he actually showed up. I want to cancel my service

2 years ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your frustration. It’s unacceptable that the glue traps weren't replaced and that you were given short notice about the visit. We want to help you with your request to cancel your service. Please reach out to us at customersupport@goaptive.com so we can assist you further. Thank you for your feedback.

Sep. 23rd, 2024

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George Tuan Morristown, NJ

Aptive’s service people are responsive and does a detailed job of keeping my home pest free.

2 years ago

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James Rudnick

Eduardo did a great job inside and out! Very thorough and answered all my questions.

2 years ago

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Jian Ye Miami, FL

Garry is very professional and did a very good job to help maintain my house healthy

2 years ago

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Annie and Jose Mahwah, NJ

I appreciate how communicative and responsive they are. They are incredibly helpful.

2 years ago

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Donna Salvato Palm Beach Gardens, FL

Lets me know when he is coming, is on time, and hits everything with pictures - much appreciated !

2 years ago

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Brema3 Passaic, NJ

Felix was great and would like him to be are ongoing rep to spray. He listened to all my needs.

2 years ago

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stanley castan South Plainfield, NJ

Juan did a good job and explained the whole process of his extermination visit. Thanks again

2 years ago