Name: Aptive Environmental
Rating: 4.2

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sue farrant Temecula, CA

He was on time and VERY efficient !! He was very thorough and i would have him return for the next treatment..

6 years ago

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TeresaK Round Lake, IL

I am beginning to think this is a scam. No one came to our house on 9/4 to treat. I will cancel this contract with the help of the state attorney general for fraud and not holding up to your end of the contract. My mother in law is in the house all day and no one came to the house!

6 years ago

Reply from Aptive Environmental

Thanks for reaching out! We definitely want to make sure you are taken care of. Please give the local call a branch at your earliest convenience.

Sep. 18th, 2019

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Mike Trotta Aldie, VA

The worst!! Called 3 times to remove a hornets nest. Not one call back! Called two more times to cancel service. Both times calls role to central call center. They took my information and said no problem to cancel. Got billed again, with person never showing up!!! Next call is to the police for fraud and charging for non-services...

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Mike! Please send an email to the branch so we can make sure you are taken care of. Thanks!

Sep. 18th, 2019

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Bob K Avon, IN

Michael did a fine job. He treated our problem and explained everything. Aptive does a great job!! Thanks!

6 years ago

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Sandra Lee Sacramento, CA

So far so good. First service was today, the technician was timely and polite. I will know more after a few weeks.

6 years ago

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James E Kilpatrick Valrico, FL

We were not notified that the tech was coming to treat our property today 9/06/2019 We cannot provide a review of his service because we were at the doctors office. He could not spray the back porch, which has spiders and webs visibly hanging, because the doors were locked

6 years ago

Reply from Aptive Environmental

James, please reach out to the local branch so we can send one of our trucks back out to your home for a free reservice. Thanks!

Sep. 10th, 2019

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Liza Gonzalez San Antonio, TX

Technician was very professional and courteous! He was very thorough and took his time to ensure everything was done!

6 years ago

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Roberta Hall Seattle, WA

Please note that Jason was very thorough and that there was a big difference compared to the first specialist last week

6 years ago

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James Montgomery Village, MD

Curtis did a complete quarterly service — our first with Aptive — and we’re glad to be new customers!!

6 years ago

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Clint Richmond, TX

Spoke to him through our Ring Doorbell. He was very friendly and explained his services well. Thanks!

6 years ago

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Cheryl Shrode Pasadena, TX

I was here all day Tuesday and did not see you. I was really looking forward to this visit because I wanted the garage and the bathrooms and kitchen done. Please let me know when you are coming.

6 years ago

Reply from Aptive Environmental

Cheryl, please reach out to the office so we can schedule you for a reservice on the inside of your home. Thanks!

Sep. 9th, 2019

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D Reynolds Braselton, GA

D. W is very professional & knowable about his work. He took time to explain what he would be doing at our house today.

6 years ago

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Ann Westfield, IN

Michael C was very professional, he explained everything he was treating and treated all areas. Thanks

6 years ago

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Robert madriz Fairfield, CA

I had no idea u guys were showing up to spray so my gate was shut and only the front was sprayed. Then later that night I got the 3 e mails saying when my appointment was and what happened. Need better communication that was basically a waste of money

6 years ago

Reply from Aptive Environmental

Robert, please reach out to the branch so we can set you up with a free reservice! Thanks!

Aug. 30th, 2019

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Natacha G Joseph Zephyrhills, FL

I am new with this company so I will wait to make a better review. Right now I am just very happy with my tech that came out today. His name is Shon.

6 years ago

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tsultrim dorjee Camas, WA

Anquan W is a nice friendly and experienced specialist. He worked every thing nicely. I appreciate his work.

6 years ago

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KM Richmond, TX

Ben is great when he comes out. He always explains what he is doing and asks if I have any questions.

6 years ago

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Carol St Louis, MO

James was very pleasant and efficient. I really liked him. This was my first treatment, so just learning how it works, but happy so far.

6 years ago

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Patrick Hart Roseville, CA

Dan did a thorough job in taking care of our wasps nests and removing the spider webs around the house.

6 years ago

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RB Pearland, TX

The technician was verty thorough. He took his time to do his work and answered all my questions effectively.

6 years ago

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Thomas McFadden Flemington, NJ

Kevin T did a great job. Kevin took the time to explain to me everything he did and what to look for.

6 years ago

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Diane Castro Garnerville, NY

Explained the plan, very efficiently, reassured me regarding solutions used on the property. Very polite Neat

6 years ago

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David Hardaway White House, TN

They did not do what the sales person said was going to be done. The price is to expensive for what is done but they get you in by trying to show your getting a deal. They have not done what was to be done from the start and I say DO NOT TRUST THIS COMPANY!

6 years ago

Reply from Aptive Environmental

David, please give the local branch a call so we can make sure you are taken care of. Thanks!

Aug. 28th, 2019

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Ahmed A Indianapolis, IN

Recently had interior service provided by Tyler M. Very efficient, friendly, and professional. Thank you!

6 years ago

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Karen Pellicane Austin, TX

Very polite. Sprayed all areas that was spoken about and cleaned the off of all bug debris. Appreciated the service.

6 years ago

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Bryan Pearland, TX

Technician did a great job. It would be nice to receive a time frame of when the technician will arrive rather than just the day.

6 years ago

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Donna Wappingers Falls, NY

As the first person of the company to meet, Michael M was professional, knowledgeable, and friendly!

6 years ago

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Nancy Buffaloe Friendswood, TX

Ehiamen was very prompt and thorough in his service. I have seen results and hope he will be my permanent technician.

6 years ago

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D.S Prospect Heights, IL

Responded very quickly to initial inquiry. Very friendly customer service, Charles was great and explained everything.

6 years ago

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Lisa VR Woodbridge, VA

Technician Justin D was polite, precise and thorough. He did an excellent job and we are happy we chose Aptive.

6 years ago

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Ahmad M Ann Arbor, MI

Very friendly and knowledgeable. Took the time to explain everything he was doing and which areas he was treating.

6 years ago

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Mike Ballwin, MO

Mike G did an outstanding job - was extremely thorough and conscientious- treating inside and outside.

6 years ago

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Robert Silva Vacaville, CA

Very thorough and friendly and I appreciate that. He also left some ant stations in case we see more activity indoors.

6 years ago

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Karson Wells Houston, TX

Lied about the cancellation fee to our faces. Claimed at the door we can cancel at any time with no repercussions, only to find out a few weeks later we were lied to and can only cancel after paying the full amount. What a horrible company who lies to gain customers.

6 years ago

Reply from Aptive Environmental

Sorry to hear this you weren't informed prior to signing our agreement. Please reach out to the local branch. Thanks!

Aug. 22nd, 2019

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Chan Basnayake Chantilly, VA

The Technician, Mr.E. N did an excellent job, on 8/21/19, explaining, the work he performed. He treated both inside and outside.

6 years ago

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Gordon Frederick, MD

Very disappointing. Naturally the salesman promises one thing the company delivered (not really ) another. The website says call us for a same day appointment, my experience is at least 2 week wait. Save your time and money go with a local company... trying to get my money back now...

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Gordon. The local branch will be able to assist. Thanks!

Aug. 22nd, 2019

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Steve Nanuet, NY

Did not even realize he came. There are spider webs all around the house this morning, the next day. All around the railing of the deck. He left a note in the mailbox but didn’t know he was here. We were home all morning.

6 years ago

Reply from Aptive Environmental

Steve, sorry to hear this. Please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 22nd, 2019

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Corey Dickinson, TX

My wife was home all day and wouldn't have even known your tech came by if we didn't find the paper on the door. She has told the techs on the last 2 services that the inside needs to be treated for fleas. Techs told her they would have to service the inside for fleas on the next service. This has not happened.

6 years ago

Reply from Aptive Environmental

Corey, thanks for reaching out. Please reach out to the local branch and request a free reservice. Thanks!

Aug. 22nd, 2019

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Kate Nguyen Sacramento, CA

I made a payment on the day the technician came but he didn’t give me any receipt to show that he received my payment. After the treatment, I still see cockroaches and spiders around my house. Messages and letters keep reminding me make a payment although I did.

6 years ago

Reply from Aptive Environmental

Kate, sorry to hear this. Please reach out to the local branch so we can send a truck back out to your home. Thanks!

Aug. 22nd, 2019

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JLW San Antonio, TX

Daniel I was professional, courteous, and knowledgeable. He was thorough in completing our service. Thank you.

6 years ago

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Mike Houston, TX

Extremely professional and courteous. Was very thorough in explaining why he was here and what he is going to do!

6 years ago

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Joseph San Diego, CA

Courteous and very knowledgeable! Listened to our concerns and then went to work. Thank you for the great service!

6 years ago

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John Stephens Puyallup, WA

When you pay for a service you would like to have it completed correctly. But since i was not at home to supervise it was not done correctly. This morning I walk into a big spider web by my garage door. Come on guys lets do a job correctly or find something else to do. Please call me and have a field supervisor get in contact with me.

6 years ago

Reply from Aptive Environmental

John, we'd be happy to set you up with a free reservice. Please give the local branch a call when you get a second. Thanks so much in advance!

Aug. 22nd, 2019

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Monica Sugar Land, TX

The young man who came out was on time and friendly. Did not rush but was nice enough to hear my concerns.

6 years ago

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Mak Monroe, WA

He did a great job. He was fast and thorough and dealt with my dog barking at him from the windows like a champ.

6 years ago

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Margaret R Downers Grove, IL

My technician,Cortez, was very polite and thorough addressing my concerns and inspecting my property for problem areas.

6 years ago

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Allison Hughes Bonney Lake, WA

Jason that came to our home today was very nice and efficient . Came in, introduced himself and explained everything.

6 years ago

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Alfonso Santa Clarita, CA

Very polite and he doesn't sugar coat to win a customer nothing but the truth would like him to to service my home

6 years ago

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micky woodell Holiday, FL

Tech showed up very professional sprayed interior of house and went over every aspect of what he was doing.

6 years ago

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Roger B San Antonio, TX

Timely delivery of professional service. Great attitude and friendly personality. Thanks for the great work!

6 years ago