Name: Aptive Environmental
Rating: 2.5

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Carol St Louis, MO

James was very pleasant and efficient. I really liked him. This was my first treatment, so just learning how it works, but happy so far.

6 years ago

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Patrick Hart Roseville, CA

Dan did a thorough job in taking care of our wasps nests and removing the spider webs around the house.

6 years ago

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RB Pearland, TX

The technician was verty thorough. He took his time to do his work and answered all my questions effectively.

6 years ago

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Thomas McFadden Flemington, NJ

Kevin T did a great job. Kevin took the time to explain to me everything he did and what to look for.

6 years ago

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Diane Castro Garnerville, NY

Explained the plan, very efficiently, reassured me regarding solutions used on the property. Very polite Neat

6 years ago

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David Hardaway White House, TN

They did not do what the sales person said was going to be done. The price is to expensive for what is done but they get you in by trying to show your getting a deal. They have not done what was to be done from the start and I say DO NOT TRUST THIS COMPANY!

6 years ago

Reply from Aptive Environmental

David, please give the local branch a call so we can make sure you are taken care of. Thanks!

Aug. 28th, 2019

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Ahmed A Indianapolis, IN

Recently had interior service provided by Tyler M. Very efficient, friendly, and professional. Thank you!

6 years ago

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Karen Pellicane Austin, TX

Very polite. Sprayed all areas that was spoken about and cleaned the off of all bug debris. Appreciated the service.

6 years ago

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Bryan Pearland, TX

Technician did a great job. It would be nice to receive a time frame of when the technician will arrive rather than just the day.

6 years ago

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Donna Wappingers Falls, NY

As the first person of the company to meet, Michael M was professional, knowledgeable, and friendly!

6 years ago

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Nancy Buffaloe Friendswood, TX

Ehiamen was very prompt and thorough in his service. I have seen results and hope he will be my permanent technician.

6 years ago

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D.S Prospect Heights, IL

Responded very quickly to initial inquiry. Very friendly customer service, Charles was great and explained everything.

6 years ago

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Lisa VR Woodbridge, VA

Technician Justin D was polite, precise and thorough. He did an excellent job and we are happy we chose Aptive.

6 years ago

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Ahmad M Ann Arbor, MI

Very friendly and knowledgeable. Took the time to explain everything he was doing and which areas he was treating.

6 years ago

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Mike Ballwin, MO

Mike G did an outstanding job - was extremely thorough and conscientious- treating inside and outside.

6 years ago

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Robert Silva Vacaville, CA

Very thorough and friendly and I appreciate that. He also left some ant stations in case we see more activity indoors.

6 years ago

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Karson Wells Houston, TX

Lied about the cancellation fee to our faces. Claimed at the door we can cancel at any time with no repercussions, only to find out a few weeks later we were lied to and can only cancel after paying the full amount. What a horrible company who lies to gain customers.

6 years ago

Reply from Aptive Environmental

Sorry to hear this you weren't informed prior to signing our agreement. Please reach out to the local branch. Thanks!

Aug. 22nd, 2019

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Chan Basnayake Chantilly, VA

The Technician, Mr.E. N did an excellent job, on 8/21/19, explaining, the work he performed. He treated both inside and outside.

6 years ago

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Gordon Frederick, MD

Very disappointing. Naturally the salesman promises one thing the company delivered (not really ) another. The website says call us for a same day appointment, my experience is at least 2 week wait. Save your time and money go with a local company... trying to get my money back now...

6 years ago

Reply from Aptive Environmental

We appreciate the feedback, Gordon. The local branch will be able to assist. Thanks!

Aug. 22nd, 2019

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Steve Nanuet, NY

Did not even realize he came. There are spider webs all around the house this morning, the next day. All around the railing of the deck. He left a note in the mailbox but didn’t know he was here. We were home all morning.

6 years ago

Reply from Aptive Environmental

Steve, sorry to hear this. Please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 22nd, 2019

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Corey Dickinson, TX

My wife was home all day and wouldn't have even known your tech came by if we didn't find the paper on the door. She has told the techs on the last 2 services that the inside needs to be treated for fleas. Techs told her they would have to service the inside for fleas on the next service. This has not happened.

6 years ago

Reply from Aptive Environmental

Corey, thanks for reaching out. Please reach out to the local branch and request a free reservice. Thanks!

Aug. 22nd, 2019

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Kate Nguyen Sacramento, CA

I made a payment on the day the technician came but he didn’t give me any receipt to show that he received my payment. After the treatment, I still see cockroaches and spiders around my house. Messages and letters keep reminding me make a payment although I did.

6 years ago

Reply from Aptive Environmental

Kate, sorry to hear this. Please reach out to the local branch so we can send a truck back out to your home. Thanks!

Aug. 22nd, 2019

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JLW San Antonio, TX

Daniel I was professional, courteous, and knowledgeable. He was thorough in completing our service. Thank you.

6 years ago

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Mike Houston, TX

Extremely professional and courteous. Was very thorough in explaining why he was here and what he is going to do!

6 years ago

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Joseph San Diego, CA

Courteous and very knowledgeable! Listened to our concerns and then went to work. Thank you for the great service!

6 years ago

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John Stephens Puyallup, WA

When you pay for a service you would like to have it completed correctly. But since i was not at home to supervise it was not done correctly. This morning I walk into a big spider web by my garage door. Come on guys lets do a job correctly or find something else to do. Please call me and have a field supervisor get in contact with me.

6 years ago

Reply from Aptive Environmental

John, we'd be happy to set you up with a free reservice. Please give the local branch a call when you get a second. Thanks so much in advance!

Aug. 22nd, 2019

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Monica Sugar Land, TX

The young man who came out was on time and friendly. Did not rush but was nice enough to hear my concerns.

6 years ago

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Mak Monroe, WA

He did a great job. He was fast and thorough and dealt with my dog barking at him from the windows like a champ.

6 years ago

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Margaret R Downers Grove, IL

My technician,Cortez, was very polite and thorough addressing my concerns and inspecting my property for problem areas.

6 years ago

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Allison Hughes Bonney Lake, WA

Jason that came to our home today was very nice and efficient . Came in, introduced himself and explained everything.

6 years ago

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Alfonso Santa Clarita, CA

Very polite and he doesn't sugar coat to win a customer nothing but the truth would like him to to service my home

6 years ago

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micky woodell Holiday, FL

Tech showed up very professional sprayed interior of house and went over every aspect of what he was doing.

6 years ago

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Roger B San Antonio, TX

Timely delivery of professional service. Great attitude and friendly personality. Thanks for the great work!

6 years ago

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Christopher Meek Bonney Lake, WA

very friendly and did a great job covering the inside for fleas and did a good job outside... only issue was both gates left open.

6 years ago

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Dave Dooley Federal Way, WA

I enrolled in June, because I had a minor ant, spider, and mouse problem. After the June treatment, I still had an ant, spider and mouse problem. After the July quarterly treatment, I now have a larger ant problem, still spiders, but I'm not sure about the mice. I don't know how, but my ant issue got worse, not better!

6 years ago

Reply from Aptive Environmental

Dave, thanks for the feedback. Please reach out to the branch and set up a free reservice. Thanks!

Aug. 22nd, 2019

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Pam Coffel City of Saint Peters, MO

Our tech did a great job. Thorough and informative and made sure to cover any and all areas of concern,

6 years ago

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Ray Garrison, NY

Josh was great - made sure to ask if I had any questions and was able to answer the ones I did have.

6 years ago

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Anne Stone Carmel, NY

I was disappointed with the service, the guy managed to knock down half the wasp nest leaving them swarming on the remaining part. He also left the poison covered knocked down portion on my lawn for my pets or children to access.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Anne. Please take a moment to reach out to the local branch so we can send another one of our trucks back out to your home.

Aug. 15th, 2019

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Alexey Dubrovin Stafford, VA

beyond the expectations, we got billed for the free visit, and can't resubscribe over the phone, the first treatment was absolutely useless, got more spiders and mosquitoes than before, the second one was billed, but it should have been the free inspection

6 years ago

Reply from Aptive Environmental

Sorry to hear there was a mix-up, Alexey! Please reach out to the local branch so we can get this taken care of for you!

Aug. 15th, 2019

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Barbara Stephenson San Antonio, TX

Great job, addressed all of our problem areas. addressed wasp and spider issues Aggressively and garage area too

6 years ago Edited July 5, 2022

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Maureen Lake Richmond, TX

Prompt arrival, technician was polite, too early to evaluate how effective the spraying for bugs is.

6 years ago

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Resident of New Territory Sugar Land, TX

Great technicians every time. They are very diligent about eliminating the wasp nests from the second story.

6 years ago

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Gary Tampa, FL

Corey was very personable, prompt and knowledgeable. Would like to have him as our technician next time.

6 years ago

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Sherika Clarkefraser Neptune City, NJ

I'm still seeing a lot of bugs outside there has been no change since the last time you came the manager told me if it didn't work you guys can redo it just let him know so I'm letting you know nothing has changed sorry let you know that but it's the truth

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Sherika. Please reach out to the local branch so we can make sure your home is receiving the proper service it deserves.

Aug. 13th, 2019

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Richard clark Humble, TX

Great service they really helped finding out what I was wanting to be done for the house to get rid of the bug

6 years ago

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Charles Bel Air, MD

The service was done by a very courteous technician in an efficient and straightforward manner. He listened to my concerns and acted accordingly.

6 years ago

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Douglas Owen Harper Wentzville, MO

Professional, pleasant. They got right to work and did the job efficiently. I will recommend them to others.

6 years ago

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Gale Fairfax, VA

Excellent service...technician called in advance, confirmed where pets were, was efficient and professional. Thank you!

6 years ago

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Brendan M. Granite Bay, CA

Rueben was great! Very friendly and professional. It's too soon to see the results but I can tell he was very thorough.

6 years ago

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Liz L City of Saint Peters, MO

Ashton was professional and attentive. He explained exactly what he was doing and asked if anything else needed attention

6 years ago