Name: Aptive Pest Control
Rating: 4.6

star star star star_border star_border

Ronald Clayton Deer Park, TX

We continue to find roaches & spiders which are LIVE!!! We had our former exterminator (Coastal) for many years and Never had Live insets between applications..... You guys can do better. Thanks

6 years ago

star star star star star

mirandaro@verizon.net Dumfries, VA

Professional and knowledgeable technicians. Jeffery G was outstanding...very friendly, incredibly knowledgeable, and extremely professional.

6 years ago

star star_border star_border star_border star_border

Jag Bond Centreville, VA

The technician did good job. However, I have an issue with your Company. Your service is suppose to be on March 19th, but the technician came on March 17th w/o any notice. Secondly, I called on March 10th or so ( I don't remember exact date) to postpone the visit for 4 weeks due to Corona virus. The receptionist confirmed that my current appointment is cancelled and they will reschedule it later date. However, the technician still showed up. It looks like you are focused more on meeting on your targets, deadlines etc rather than looking at customer needs as well. Greatly disappointed.

6 years ago

Reply from Aptive Pest Control

Jag, thanks for bringing this to our attention. It sounds like there was a scheduling error in this care. We apologize. Please give us a call at the branch so we can make this right.

Mar. 19th, 2020

star star star star star

Ada Ausberry Fredericksburg, VA

I like that the company makes contacting the customer of upcoming visits, a priority. The staff who come and service us are very polite.

6 years ago

star star star star star

Robbie Stone Pearland, TX

The technician was professional, knowledgable, and friendly. It was a please to have him perform his services on my house.

6 years ago

star star_border star_border star_border star_border

Daniel Beveridge Valrico, FL

It was the 2nd time I asked for a service call to remove same spiders in my pool cage. After speaking at length to the person who came, he promised to be thorough and let me know when he was done. Instead he left after a very quick time and did a very sloppy job, leaving many of the spider webs and eggs I had pointed out and didn’t give me. Chance to inspect after he was done. As a result I have now schedule a 3rd followup visit to get the job finished. Very disappointed. With the quality so far.

6 years ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention, Daniel. Please give us a call at the branch. We definitely want to make sure you are taken care of.

Mar. 16th, 2020

star star star star star

Gail Kwarciany Dickinson, TX

I can trust they'll do a great job - and if I ever see any bugs they come right away and respray but that doesn't happen often

6 years ago

Reply from Aptive Pest Control

Thank you so much for your trust in us. We are so happy to have earned it. Please let us know anytime you should need anything at all. :)

Mar. 13th, 2020

star star star star star

Louise Waldbillig Bonney Lake, WA

Very polite, clean and did what I asked him to related to the spiders. He also explained it all to me. I feel very confident about his service.

6 years ago

Reply from Aptive Pest Control

Thank you so much for letting us know about your excellent experience. We are so pleased to have provided all the services and information you needed most. :)

Mar. 13th, 2020

star star star star star

weiserjo00 La Mesa, CA

He was a very pleasant gentleman. I had for some clarification on the service and he explained for me. Thank you much,

6 years ago

Reply from Aptive Pest Control

Thank you so much for letting us know what an excellent experience you had with our Service Professional. We are so pleased to hear how helpful they were. :)

Mar. 13th, 2020

star star_border star_border star_border star_border

Kuljit Riar Sacramento, CA

Our experience with Aptive has not been a good one. We have no problem with the technician but we were told that 3 months ago that our money will not be taken out but once again we were charged again. We keep getting told this service is our last one but technicians are still coming to our house saying it’s our last one. Don’t understand why they keep taking our money when we canceled our service.

6 years ago

Reply from Aptive Pest Control

Kuljit, please give us a call so we can see that your account is closed out. We apologize for the inconvenience.

Mar. 10th, 2020

star star star star star

Himanshu Rajpal Fairfax, VA

Good company to work with. So far they are the best in what they do. No issues so far. Looking forward to work with them do long long time.

6 years ago

Reply from Aptive Pest Control

We so appreciate you taking the time to tell us how well things have been going! We are likewise looking forward to continuing to deliver for you! :)

Mar. 11th, 2020

star star star star star

Bruce Stewart Oceanside, CA

Wasn't home at time of last visit, but from notes left by the technician, he preformed all pest control tasks as expected. Usual fine service.

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to show us this appreciation! Please let us know if you would like any more information. We keep records not only of what services are performed but also what products were used. We are looking forward to seeing you again soon!

Mar. 11th, 2020

star star star star star

Linda Madden Arnold, MO

Aaptiv always does a great job with the treatments. I don’t have the name of the technician that did the service this time.

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to show appreciation for our team. We are so proud of them and are looking forward to continuing to provide you with this level of service in the future!!

Mar. 11th, 2020

star star star star_border star_border

Bill Wentzville, MO

Justin O performed our treatment today. What a very nice young man. Very friendly and efficient, he doesn’t overlook anything. In fact, I would like to request him for all future visits. Great guy!

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to express your appreciation of our Service Professional, Justin O. We are so proud to have him on our team and are looking forward to setting him up as your preferred Service Professional. :)

Mar. 11th, 2020

star star star star star

Larry Rookey El Cajon, CA

Sadly I forgot my guys name! He was very nice and asked if I had any questions, answered them. I was. Very happy with the service as usual.

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to appreciate our Service Professional. We are so proud of our teams and are looking forward to providing you with a regularly outstanding service. :)

Mar. 11th, 2020

star star star star star

Rich T. Bellevue, WA

Bob O is a great technician, very knowledgeable, and did a very thorough job! Please give our Thanks for a job well done!

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to express your appreciation for our Service Professional, Bob O. We are proud of him and are looking forward to providing you with this level of service every time!

Mar. 11th, 2020

star star star star star

Jennifer Loomis, CA

It’s been great, they always come when we need them, we don’t have to wait long for service. The employees are very nice

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to express your appreciation for our teams. We are so proud of them and the way they embody our values. We are looking forward to continue to provide you with services you can rely on!

Mar. 11th, 2020

star star_border star_border star_border star_border

Richard K. Everett, WA

My service on 2/28/2020 was terrible. I didn't see any treatment done per the technician notes. He left after 5 minutes he arrived which to me doesn't sense how he can do all exterior cracks, air vents, exterior foundation and garage, and he never came inside of home. I called him immediately after he left and left a voicemail and he did not call me back. I'll be cancelling my service.

6 years ago

Reply from Aptive Pest Control

Richard, thank you for bringing this to our attention. This is not okay. Please give us a call. We definitely want to make sure you are taken care of.

Mar. 3rd, 2020

star star star star star_border

Mary ann Egner Lake Saint Louis, MO

Tech guys are always polite and quick to do their job. My only issue is that they never call ahead to let you know they are on their way, as I was told they would.

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to share your experience with us. We want to make this right for you and get you the call ahead that you need. We have notified an account manager to make a special notation on your account to handle this for you. :) Please let us know if there is anything else at all that we can do.

Mar. 12th, 2020

star star star star star

michael Anaheim, CA

The tech who provides my service, Ehiamen U, is great! He's very professional, quick, and response to requests to treat specific areas.

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to compliment our Service Professional. We are so proud to have him on our team. :) We are looking forward to sending him to your property next time!

Mar. 12th, 2020

star star star star star

Loretta Groen Everett, WA

Kina A is the most thorough tech we've ever had. She is friendly and communicative and a great work ethic. Thank you Kina!

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to express appreciation for Kina! We are proud to have her on our team. :)

Mar. 12th, 2020

star star star star star

Debbie Riverview, FL

Aptive does a great job dealing with bugs! Really great job! It's affordable and it's worth it! They get the job done! Thank you Aptive!

6 years ago

Reply from Aptive Pest Control

Thank you so much for your ecstatic review of our company! We are so pleased to know that we have provided such an excellent service for you. :)

Mar. 13th, 2020

star star star star_border star_border

Helen Owens Zephyrhills, FL

The laziest technician I have ever had . He was also very rude. After today I really would not be able to recommend Aptive. I would like to talk to the technicians manager and/or supervisor. Thank you, Helen Owens

6 years ago

star star star star star_border

BURRELL League City, TX

The Company does a good job of eliminating house pest very efficiently. What I dislike is the Company does not call prior to showing up to performing pest control.

6 years ago

star star star star star

JH Minneapolis, MN

The inspector Shawn G showed that he cared about solving my rodent issue. He asked questions that help keep my family safe. Jovona H

6 years ago

Reply from Aptive Pest Control

Thank you so much for complimenting Shawn. We are so thrilled to have him on our team. :)

Mar. 13th, 2020

star star star star star

Marcos Tijerina San Antonio, TX

Bernard R, as always very polite and attentive, he deserves the highest rate start, keep up with the excellent service that you provide Bernard R

6 years ago

Reply from Aptive Pest Control

Thank you so much for complimenting Bernard. We are proud of him and are pleased to have him on our team.

Mar. 13th, 2020

star star_border star_border star_border star_border

Barbara Tampa, FL

I called several times in December regarding silverfish and bugs inside my house. No one came or called as promised. I told this to the rep who scheduled my last appointment and I was told they would be at my house between 11 and 12. The tech showed up at my sons house (Bryan B) at 11:30 instead of my house. They told the tech they didn't have any bugs on the inside. The tech came to my house at 2 and we weren't home .

6 years ago

Reply from Aptive Pest Control

Sorry for the mix-up, Barbara! Please give the local branch a call so we can reschedule with you!

Feb. 19th, 2020

star star star star star

Jose L Martinez La Porte, TX

The Technician (Tim C) was very professional, courteous, and good to work with. He explained what he was going to do and did it in a timely manner.

6 years ago

Reply from Aptive Pest Control

Thank you so much for complimenting Tim. We are so proud to have him on our team. :)

Mar. 13th, 2020

star star_border star_border star_border star_border

Anthony Boulder, CO

STAY AWAY!!! These guys are the worst company I have ever done business with. I could go on all day about everything they have screwed up and then LIED about, but I cannot even get them to return my calls! Once they get your money they are gone and you will never get any feedback/reports on anything they do and they keep trying to charge you for their terrible, TERRIBLE service...save yourself headaches and just go with a real pest control company!

6 years ago

Reply from Aptive Pest Control

Anthony, please give us a call! We definitely want to look further into your claims. Thanks in advance!

Feb. 10th, 2020

star star star star star

KB Houston, TX

Great service. The big Texas bugs have minimized since D’Anthony has been spraying with Aptive. He’s punctual and polite.

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to compliment our service! Everything is bigger in Texas, but D'Anthony has got this. :)

Mar. 13th, 2020

star star star star star_border

JDL Renton, WA

The technician was very attentive to my concerns, offered complete and valuable explanations of what she was going to do including how and why. I highly recommend her.

6 years ago

star star star star star

Barrel Graham, WA

This is the second time Taylor has worked on one of my properties as I recently moved. Yesterday she did a great job WOW

6 years ago

Reply from Aptive Pest Control

We are thrilled to get a WOW! We love Taylor and are proud to have her on our team. :)

Mar. 13th, 2020

star star star star star

loogano onagool Aldie, VA

Awesome, very professional, and great attitude, he understood and took care of the situation immediately, good job, thank you

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to compliment our service. We are thrilled to have provided you with exactly what you needed. :)

Mar. 13th, 2020

star star star star star_border

Michelle League City, TX

Tim C was an excellent tech...he even came out earlier than expected. He was friendly, courteous, and very knowledgeable. Thanks for coming out so quick Aptive!

6 years ago

star star star star star

Paul Johnston Manassas, VA

Great and thorough job. Answered all my questions. Provided me with sticky traps to catch bugs and showed me how to use them.

6 years ago Edited September 14, 2021

star star star star star

Doris Yanez Richmond, TX

it was great. the agent showed up on time and we got a call before showing up which is great to avoid having to reschedule.

6 years ago

Reply from Aptive Pest Control

Thank you for complimenting our people. :) We are proud to offer convenient notifications of service, so you don't have to worry.

Mar. 13th, 2020

star star star star star

Family of Filippov's Sacramento, CA

6 years ago

Reply from Aptive Pest Control

We appreciate you taking the time to tell us how well things have been. :) Thank you.

Mar. 13th, 2020

star star star star star

Janis Wappingers Falls, NY

Wesley was very polite. He explained what he was going to do during this service . He answered my questions. I was very satisfied. Jans Headlee

6 years ago

Reply from Aptive Pest Control

Thank you so much for taking the time to compliment Wesley. We are so proud of him. :)

Mar. 13th, 2020

star star star star star

Nakaa86 Hastings-on-Hudson, NY

Joaquin was professional, efficient, knowledgeable, And personable! A very good representation of that which your company professes to be.

6 years ago

Reply from Aptive Pest Control

Thank you for complimenting Joaquin! We are so proud. :)

Mar. 13th, 2020

star star_border star_border star_border star_border

FFitz G Houston, TX

Horrible customer service and deceptive practices. I ordered service for my dad and they refused to cancel after he passed away. Then they added an extra quarter to the contract because I had to postpone an appointment 2 days because he was in the hospital for severe COPD. This month, billed me twice and refused to reverse it so I had to dispute through the bank. Tried to resolve through them several times but they don't care as long as they can keep you in a contract. Bugs also seem worse after they treat. Check their lawsuit before signing but better yet, STAY AWAY FROM UNETHICAL COMPANY!

6 years ago

Reply from Aptive Pest Control

Thank you for bringing this to our attention! So sorry to hear your experience with us has been less than satisfactory - this is not okay. Please give us a call at the local branch. We definitely want to make this right.

Jan. 27th, 2020

star star star star star

Vlad Columbia, MD

The tech was very knowledgeable and extremely thorough. I would recommend the same tech to come back and service my location moving forward.

6 years ago

Reply from Aptive Pest Control

Thank you for for taking the time to tell us about how excellent our Service Professional has been! We are very proud. :)

Mar. 13th, 2020

star star star star star

Gino Caira O'Fallon, MO

Mike was really thorough, even taking down spider webs under the eves, and spraying window sills. Very happy with this technicians. .

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to express your appreciation. We are proud to have provided you with this service. :)

Mar. 13th, 2020

star star star star star

Evangelyn Te’i Barrington Carlsbad, CA

Omar is awesome! He is always on time and very courteous and polite. Professional and does a great job. Thank you Omar! Need more people like him.

6 years ago

Reply from Aptive Pest Control

Thank you so much for reaching out to compliment Omar. We are so proud to have him with us. :)

Mar. 13th, 2020

star star star star star

David Murguia Elk Grove, CA

Our tech. was very friendly and professional in matter. I enjoyed our interaction and he was very responsive to our needs.

6 years ago

Reply from Aptive Pest Control

Thank you for taking the time to compliment our Service Professional. :) We are so happy to have them with us!

Mar. 13th, 2020

star star star star star

Dawna Plant City, FL

This is by far the best pest control company where you can actually see that bugs die and stay gone very happy with the service

6 years ago

star star star star star

Rachel Lakeland, FL

The products are very good. Most of the technicians are very professional. Fast and friendly service. My technician today was awesome.

6 years ago

star star star star star

Ben Fairfield, CA

Like always polite, explained what he was doing and the different techniques that he was using to mitigate our seasonal rodent problem

6 years ago

star star star star star

Jim COLLIER

JC is the best you have sent out. I was NOT a happy customer previously. Unfortunately you will probably not be able to keep him.

6 years ago

Reply from Aptive Pest Control

Glad we were able to correct the issue, Jim! Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

star star star star star

Rollie Loewen Glen Carbon, IL

I like the technician and he has my trust. I have been a customer since last summer and have appreciated their thorough application.

6 years ago

star star_border star_border star_border star_border

Leon Pearland, TX

Scum and Liar! I was not notified about the service because of an error in email that was revealed on their part! Contract says December! I said don't close me out because I didn't authorize this and need notice! He said 30 days! Was charged the next morning! So the rentals I need for the funeral I'm going to.... This tech screwed me in a major way when he could've left! Notes say DO NOT SERVICE IF NOT HOME. This guy should work someplace else! Had 3 referrals lined up for my family in Chicago! Billing and 1 yr contract makes this a no go! Few more months and I'm free of these crooks!

6 years ago

Reply from Aptive Pest Control

So sorry to hear this happened, Leon. Please give us a call. We definitely want to make this right!

Jan. 9th, 2020