Name: Aptive Environmental
Rating: 4.7

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Dudley Cole

The Aptive service man who treated the outside and the inside of my house was prompt, courteous and professional.

5 years ago

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Toby Minor Kyle, TX

The tech came while we were gone but came back to finish the job! Super friendly and was a pleasure.

5 years ago

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Ryan Evans City, PA

Tammy was very thorough and friendly. She explained everything that she was doing and took time to answer all my questions.

5 years ago

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Sue Thyr Cuyahoga Falls, OH

Very well informed knew what they were doing also very efficient. Good manners and did job in a timely fashion.

5 years ago

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Kevin McCauley Centereach, NY

The service technician was friendly and knowledgeable about the product. He listened to my concerns and answered my questions.

5 years ago

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LA Richmond, TX

I am constantly seeing wasps and roaches pop up around my home. Even after scheduling a reservice I saw bugs within two days. I wish that I did not sign a year contract with this company.

5 years ago

Reply from Aptive Environmental

Sorry to hear this. We're happy to send one of our trucks back to your home and provide a free reservice! Please reach out to the local branch so we can get you on our schedule!

Jul. 30th, 2019

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Cyndi C. Marietta, GA

Antonio did great! He got everywhere I mentioned and was very professional. Even remembered to cover his shoes! lol

5 years ago

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Thomas Keller, TX

The guy who came for initial treatment was very nice and profession. Shirt tucked in and everything. 👍🏼

5 years ago

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Kevin Kalish Lenexa, KS

First visit was to include inside, dude came and went after outside treatment. Wife stayed there to let him in, then he was gone

5 years ago

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AJ Temecula, CA

Great job this time . The time before, not so much but Aptive Environmental did send someone out again . Thank you .

5 years ago

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Narsing Rao Donkula San Diego, CA

Bad exp so far , in first visit , laby who showed up didn't have any clue about plants and what to spray on them , on second visit , a guy who showed , promised to do something, just left off half way through, didn't even spray inside the home or on plants, didn't even talk or take signature from us before leaving.

5 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can make sure you are taken care of. Thanks!

Jul. 30th, 2019

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Shirley Jones

My overall rating for Aptive is a 1. I am very disappointed that I was not contacted in advance to schedule a date, they just showed up. Product doesn't seem to be working for me. Brandon was very understanding and listen to me complain, said he would make note and turn it in. Service date was 7/26 Shirley J. Humble, Tx

5 years ago

Reply from Aptive Environmental

Thanks for letting us know, Shirley. Please reach out to the local branch so we can reservice your home at no cost to you. We definitely want to make this right.

Jul. 30th, 2019

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Alysa Fuller Delafield, WI

Excellent customer service, convenient customer portal for bill pay, and friendly helpful technicians.

5 years ago

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Christina Bridgewater, NJ

I had Jake N as my technician and he was knowledgeable, professional and very helpful with my ant situation.

5 years ago

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Isora Delmas Miami, FL

Raina V is a sweet and very professional young lady. My husband and me were very happy with her service.

5 years ago

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Maryam Bellevue, WA

Great service! They are very thorough and do a great job. All the technicians are very knowledgeable!

5 years ago

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Vicki Franklin, TN

Ivan was very polite and professional. He asked if there were any problem areas and did his work quickly. Thanks Ivan!

5 years ago

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Key Grand Prairie, TX

This experience was great. Very personable. Considerate of personal items. Thorough in treating every area.

5 years ago

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Sonny Smith Alpharetta, GA

Best service we have had. Very professional and customer service oriented. He is an asset to your company.

5 years ago

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Joan Bay Shore, NY

As always, service is quick and professional. David answered my questions with patience and knowledge.

5 years ago

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Patricia W. Houston, TX

I’m loving Aptive. Glad I switched from my old company. Haven’t seen a lot of bugs which I’m grateful for.

5 years ago

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Tom Chagrin Falls, OH

The technician performed the service on a day which it rained heavily so I am not happy about that, as well as the fact that they don't schedule a time so I can be there to evaluate the service.

5 years ago

Reply from Aptive Environmental

Tom, please reach out to the local branch office so we can make sure you are taken care of. We'd be happy to schedule a free reservice.

Jul. 29th, 2019

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Zach Austin, TX

Stated removal of egg sacks and webs as well as cleaning the eaves of insects. Every single window in my house still has all those things, none of them have been touched. Who knows if he actually did the chemical treatment I also paid for.

5 years ago

Reply from Aptive Environmental

Zach, please reach out to the local branch so we can set you up with a free reservice. Thanks in advance!

Jul. 29th, 2019

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Vickie C Denton, TX

The initial application was a disappointment; the service was incomplete, but the follow-up service with Ralph B was excellent.

5 years ago

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Cindy Ciancanelli Frisco, TX

I am not happy that no one called me to let me know that they were on the way and to just show up at my door step at a few min before 8 am. Is completely ridiculous. This was my second service and the first one I was not happy with either. This is super unprofessional.

5 years ago

Reply from Aptive Environmental

So sorry to hear this, Cindy. Please reach out to your local branch so we can make this right.

Jul. 29th, 2019

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Laura Carmel, IN

Service support is great. Only area of concern is effectiveness is eliminating pests. Worst year with spiders in house ever.

5 years ago

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Edward St Louis, MO

Amazing service! Professional, friendly and very knowledgeable technicians! We are very happy to use APTIVE company!

5 years ago

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Gladys Hughey Whittier, CA

The service tech was very profestional and curtious. Did a great job spraying and cleaning the eaves.

5 years ago

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Sandie Fort Lauderdale, FL

I have palmetto bugs inside my home. The tech only sprayed the outside, he said they were outside bugs. Well what about the bugs already inside my home? This is the 2nd time this has happened. I have always had my inside sprayed on a monthly basis by any other pest service I’ve used.Am cancelling my service tomorrow!

5 years ago

Reply from Aptive Environmental

We'd be happy to take care of the inside of your house. Please reach out to the local branch and schedule a free reservice!

Jul. 26th, 2019

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Minamina Whalen Lynnwood, WA

We appreciate Fredrick's good service. I'm hoping we don't get any ants this year...since we just had the spray! Crossing my fingers.

5 years ago Edited September 14, 2021

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Adrian Biggs Akron, OH

Excellent presentation at first contact. Technician explained process well and did an excellent job.

5 years ago

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Chad C. Olathe, KS

Damon B did great today. I appreciate the effort he made to go above and beyond to treat our home and yard. Thanks!

5 years ago

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Hicham Al Andari Denton, TX

the same day he did the visit, we still have a lot of bugs, some insects, we couldn't sit outside. It's very bad they do their job for less than 5 minutes. I don't like it at all. I used it before another company they were a lot better service and result.

5 years ago

Reply from Aptive Environmental

Sorry to hear this. Please reach out to the branch so we can schedule you for a free reservice.

Jul. 26th, 2019

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Sam Granada Hills, CA

He was so nice and took him time to do a good job . I only want him to come do our home. Thank you D

5 years ago

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Mary Cole Lakeland, FL

The technician arrived on time, performed services quickly and efficiently. He was professional and friendly.

5 years ago

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Gina Mosier Woodinville, WA

Salesperson promised work to be done that technician said he did not do. Other than that, service was great and professional.

5 years ago

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Robert J Scott Anoka, MN

Raymond alerted me so we could match our times, was personable and pleasant to deal with. Hope to get him next round.

5 years ago

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Greg Anderson Canton, MI

Tech arrived and started work at 7:30 am. I had been advised you were coming on that date but did not expect that early of a start.

5 years ago

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Angel Tampa, FL

The tech needs to come back after 4 to spray the back if the house. No one was home when tech came and I was informed this is part of the service thank you

5 years ago

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Sandi Suisun, CA

He was very professional and excellent at doing the job correctly. Very happy with the service he provided today.

5 years ago

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Janice Denny Denton, TX

The technician did a great job. I am seeing results from my first application and expect the same from my second one.

5 years ago

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Rob Collinsville, IL

They are very thorough in their coverage areas. Although this is our first service we are hoping at the bugs stay away

5 years ago

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Julie

Very professional! The technician explained the services well. Thank you for your smile and great service!

5 years ago

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Kim Galt, CA

Jesse was a great technician... very attentive and he explained the process. Very professional amd polite.

5 years ago

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Gina G Santee, CA

Knievel was wonderful! He spent a good deal of time removing spider webs, before spraying. Great job!👍🏼

5 years ago

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Michael Juniega Sacramento, CA

Friendliness, respected, professionalism, job will done no complaints I’m very satisfied with his service

5 years ago

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Carole Sacramento, CA

The technician did a wonderful job. Very courteous and professional. Thanks for an excellent service.

5 years ago

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Bromwell Reid Fort Lauderdale, FL

I scheduled my initial service for today 7/22 at 5:20pm...after my work hours. I saw from video surveillance that the Tech showed up at 3:51pm sprayed a bit outside and left at 4pm. Definitely not satisfied with the service. Seems the job is incomplete

5 years ago

Reply from Aptive Environmental

Thanks for reaching out, Bromwell. Please take a second and reach out to the local branch so we can make sure you are taken care of. We definitely want to make sure you are receiving the quality service you were promised.

Jul. 23rd, 2019

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Rickey Scott Cypress, TX

They did a great job! They cleaned out the insect nest, spider webs on the inside and outside. They even treated ant beds.

5 years ago

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Mag Boca Raton, FL

Raziya had a very professional approach. She completed the service very conscientiously and to my total satisfaction.

5 years ago