Name: Aptive Environmental
Rating: 2.5

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Andrew Ferraro Pearland, TX

My technician did a great job explaining what the service entailed and answered all of my questions. Great job!

5 years ago

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Ray Valentin ,

Matthew was great, he acknowledged bthat we needed to be as quiet as possible due to meetings from working from home.

5 years ago

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T Newborn , FL

Vert dissatisfied in the services. Technician past home 3 times. Then only completed half of the services listed. The entire perimeter was not deserved, or sprayed .Nor was the complete back yard treated. Only the are behind our shed which we had to ask to be done.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Kitty Elk Grove, CA

I was told that they were going to come in the afternoon, but they ended up coming in the morning and I received the completed service email at 9am. So they came way earlier than I anticipated so I was not aware and was not prepared to be home at that time. It would be nicer if they told a correct timeframe instead.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Ed Burkey Jr Chicago, IL

Michael W is always genuinely friendly, very thorough and keeps all the bugs out. Thank you, Michael and Aptive!

5 years ago

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Carolyn A Garrison ,

The technician (Paul S) was thorough, courteous, very professional. Thank you for your professional service.

5 years ago

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patti walker Palm Harbor, FL

Technicians were friendly and efficient. Very pleased with Aptive service and their technicians. Thank you!

5 years ago

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Sachiko Shiomi Renton, WA

All the technicians who’ve come by have been polite, kind, and swift with their work. Efficient and effective. Website difficult to navigate.

5 years ago

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Allison McFarland Land O' Lakes, FL

So far so good. Both technicians who have come out have been great. And each cust serv and sales rep too

5 years ago

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S W Suisun, CA

The technician was with, efficient, and friendly. A nice breath of fresh air from previous technicians.

5 years ago

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Madat Chatur Seattle, WA

The person who came to service our house, was very argumentative and uncooperative. He was not prepared to listen to logic and reason. He was hear only outside and only for just over 15 minutes. I think this visit was useless.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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yesenia cervantes Madera, CA

Mr. W our technician was awesome he went above and beyond in completing our services and was super friendly!

5 years ago

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Nancy Ximenez San Antonio, TX

Dustin S did a very thorough job, This was the best followup treatment that I have had Thank you NANCY XIMENEZ

5 years ago

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Lorena Ponce ,

Technician was helpful on my question to look for squirrel nests in my roof. He looked and provided the answer.

5 years ago

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T Woodbridge, VA

This place sucks. Product doesn't work - we still have plenty of bugs in and around out house, and when you go to cancel your plan with them, they ignore you. But if you call them to set up a new plan, they are extremely helpful... Biggest scam ever.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Vanessa Lewis Manassas, VA

Always gets the job done. The young man that came to my home to set everything up was very polite ☺️

5 years ago

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Bruce Houston, TX

Friendly courteous technician. Devin did an excellent job in a short time. Would be happy to have him back.

5 years ago

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Thomas Coleman St. Petersburg, FL

Jordan was fantastic...very thorough and was able to answer all questions! May the ghost 🐜 ants be gone!

5 years ago

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Christine Katcher Falls Church, VA

The technician, Bob, who does the work for us is a solid person. Very polite, conscientious, a good communicator.

5 years ago

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DEBRA MULLINS Lakewood, WA

The company at the higher level doesn't know what they are doing. There is confusion and miscommunication on scheduling and contact with the customer.

5 years ago

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rebecca castaneda San Antonio, TX

Excellent service! Anthony was really great addressing my concerns. He was friendly and professional.

5 years ago

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Eric Taylor Kent, WA

Active has always been extremely professional and timely with their appointments. A++ service everytime.

5 years ago

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Melva Martin ,

Very responsive. I like the text messages on upcoming visit. Technician was kind, courteous and professional.

5 years ago

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JiGnEsH PaTeL ,

Horrible, please do not do business, period. The pest control guy who came to my house made fun of my religion and culture, full of discrimination. When I called to complain, nobody has ever called me back or care. Please save your dignity and do not sign up for this company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Brad Williams Issaquah, WA

Aaron did a great job! He took the time to check the crawl space and took time to explain all was good at my house.

5 years ago

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John Wang San Diego, CA

We love that Eric called 35 minutes before he came over and he was personable, diligent, fast and efficient.

5 years ago

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jinnyheisler Renton, WA

Avery performed outstanding job. He took his time check places, set the traps and also explained how it works.

5 years ago Edited September 14, 2021

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Steven Hartman Sarasota, FL

Parker is very nice , polite and informative young man . He is professional and does an excellent job.

5 years ago

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Teaba Yousif El Cajon, CA

Tech showed up on time and was very professional. We were happy to see all the crickets and other insects dead.

5 years ago

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Thomas Myatt Belleville, IL

this gentleman is a great employee. He is very professional and friendly. He is an asset to your Company

5 years ago

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Cindy Gross Missouri City, TX

Tim C did very well. He informed me of the kind of spray and how many days that it will work to kill our bug problem.

5 years ago

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Jess Vel Springfield, VA

Mr. M was very professional and provided great efficient service while in my home. Highly recommend!!

5 years ago

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Cliff Santee, CA

Listened and did proper treatment. Gladly came between visits to treat any problem at no additional charge.

5 years ago

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Dan Houston, TX

The technicians have improved after I mentioned a problem. If you keep the service up I don't see any problems.

5 years ago Edited September 14, 2021

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Jeff Rutherford Pearland, TX

I was home when they came but they did not come to the door and let me know they were here. I wanted them to come inside and spray but I guess they had other ideas. Will probably cancel my service as this was very upsetting. I honestly don't even know what they did outside or if they even did anything.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Diana Allbritton Houston, TX

Technician appeared he was hoping we didn't want to get the service we pay for. He was on the phone the entire time here. He didn't spray the the whole house. He left the back door open and went through the front door and he never said he was finished or was leaving. Very bad service or lack of.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Melvin Balajadia Chula Vista, CA

What I like about my service is that they had called me 30 min prior to arrival and charged me with the correct amount.

5 years ago

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Cyndi Oden Lakewood, WA

Quick efficient and very nice when they come by. Always tell me what they are doing and treating for!

5 years ago

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Shirley Jones Elk Grove, CA

I am pleased with the service provided by your technician today. He was very polite, understood my concerns, and proceeded to take care of them.

5 years ago

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Charles McCollum Sarasota, FL

So far so good. The ants started to show up last week. Aptive came and serviced the house and they seem to be gone.

5 years ago

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Sara Vaughan Florissant, MO

Gregory was great - professional, quick, and - if prior experience is an indicator - very effective.

5 years ago

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Manjeet Bassi Woodland, CA

Bad customer service.. I was scheduled to have this service on November 2, 2020. Why I wasn't notified about schedule change date. Technician did not spray inside. Bugs everywhere inside. Tried calling customer service but no one answer the phone.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Cynthia Katy, TX

Great technicians, knowledgeable, friendly, and listens to your comments and requests. ⭐️⭐️⭐️⭐️⭐️

5 years ago

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Kathy Taylor Valrico, FL

Friendly, prompt service with a customer service representative who is responsive and understanding.

5 years ago

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Peter Sabatowski Arlington, VA

We dont actually know what the tec did. He stated he could not do things that the last tech specifically came out to do. We didn't see him go around the house. He never let us know he completed and what he did. So we dont know what service we actually received.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Jerome Searing Redmond, WA

Field guys are great. Had (and have had) a hard time scheduling the work. i.e. emails go unanswered and hard to get thru your call center.

5 years ago

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Ana Savoy Houston, TX

Fred was absolutely perfect. He is well knowledgeable on what he is doing and professional. It was great. Thank you!

5 years ago

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John Circle Pines, MN

They have very good technicians and their service is user friendly. I appreciated Jarod our technician today. He was friendly & helpful ! John

5 years ago

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Ashley Houston, TX

George was so friendly! He thoroughly went around the inside and outside of the house making sure he got everywhere!

5 years ago

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Roxy8139 San Antonio, TX

I tell them what I need sprayed for and they come out and spray for everything else. Call request for a revisit to spray for what the problem is they came out again and still sprayed foreverything else. I don’t think I will keep my services with this company.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021