Name: Aptive Pest Control
Rating: 4.6

star star star star star

Douglas Lavender

Corey did a very thorough job of treating our yard for pest. He was very polite and professional. Thank you Corey for the good work.

3 years ago Edited June 30, 2023

star star star star star

Timothy Bryant Lancaster, TX

I liked the technician had a friendly attitude. He covered everything thoroughly an did a excellent job of taking care of areas I had concerns about.

3 years ago Edited June 30, 2023

star star star star star

Gene Grupinski

The technician explained everything so well. What and why he was doing it. Very friendly, courteous, knowledgeable and professional.

3 years ago

star star_border star_border star_border star_border

Jimintualatin Portland, OR

Absolutely the most aggressive and non customer friendly sales agents working our neighborhood. Most have No Soliciting signs up, including our home. I asked if the agent saw the sign and his response - ‘It’s just pest control!’ While it may be a great company that does great things- they missed a sizeable market based on the aggressive door-to-door comparing that has been peppering our neighborhood for several days- sometimes approaching homes more than once.

3 years ago

Reply from Aptive Pest Control

We’re sorry to hear about your experience with our sales agents and the disregard for your No Soliciting sign. We appreciate your feedback and understand how important it is to respect community preferences. We’ll take your comments into consideration as we work to improve our approach. Thank you for bringing this to our attention!

Sep. 23rd, 2024

star star_border star_border star_border star_border

Cip Petersen

Canceling was a nightmare. Called and was transferred to another line where I was given the chance to have them call me back. They never called back… so I had to call again and again. Got transferred and had to leave a message before getting hung up on before talking to anyone. Called again and again. Awful, predatory, waste of time… stay away people.

3 years ago

Reply from Aptive Pest Control

We’re really sorry to hear about the difficulties you faced while trying to cancel your service. This is not the experience we want for our customers, and we appreciate you bringing this to our attention. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly and improve our process. Thank you for your feedback!

Sep. 23rd, 2024

star star_border star_border star_border star_border

Alice Downers Grove, IL

I do NOT recommend using this company. Back in October, one of their technicians broke a light fixture in my crawl space. I have been told that it will be fixed. That was over three months ago. To date, my emails, calls, texts have been ignored and I have cancelled my service, yet they are still sending technicians out for service, even after numerous emails indicating the cancellation. I've contacted Tony F, area manager, and Janet W, customer account manager. I've spoken to numerous people, technicians, indicating the nonresponse. To date - nothing. Do not use!

3 years ago

Reply from Aptive Pest Control

We’re truly sorry to hear about your experience and the lack of follow-up regarding your light fixture and service cancellation. This is not the level of service we aim to provide. We appreciate you bringing this to our attention, and we want to make it right. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly. Thank you for your feedback

Sep. 23rd, 2024

star star_border star_border star_border star_border

david mueller Kansas City, MO

please don't spray poison all around my house when I'm not your customer.... not only did you enter my yard and risk my dog biting you, but me not being a customer of yours, risked my pet's life ( google is aptive safe for animals') I don't know what you are using in your spray. you also have terrible customer service since you feel this issue isn't significant enough to call me back so I can be advised of what poisons you sprayed all around my house. how do I get papers of what you sprayed and someone to call me back?????

3 years ago

Reply from Aptive Pest Control

We’re really sorry to hear about your experience and the concerns regarding the treatment applied around your home. Your pet’s safety is very important to us, and we apologize for any distress this has caused. Please reach out to us at customersupport@goaptive.com so we can address your concerns, provide details about the products used, and ensure you receive the information you need. Thank you for bringing this to our attention!

Sep. 23rd, 2024

star star star star star

Monica Palmieri Downingtown, PA

Dan did a great job. He was polite, explained everything he was going to do and asked if we needed anything anything inside done.

3 years ago

star star star star star

Ctarr Johnson Tobyhanna, PA

They are really good. Every person who came to my house, did their job. They were respectful, they explained things, and they were always patient.

3 years ago

star star star star star

Ray Xu Oakland, NJ

I had the pleasure of Joseph P. working with me on July 12th, 2022. It was an easy-going experience with excellent communication. Highly recommend!

3 years ago

star star star star star

K. Leon Simi Valley, CA

Ricardo T treated my home today. He did an excelllent job. He was on time, explained the service and was very friendly.

3 years ago

star star star star star

Roberta Rackliffe Atlanta, GA

Justin was very polite and friendly and completed the service and also wanted to know if I had any other issues or concerns regarding pest control.

3 years ago

star star star star star

Bennett Varsho Washington, DC

Aptive is completely reliable and effective. They are always on time and very engaging while on site. I feel like I'm getting my money's worth.

3 years ago

star star_border star_border star_border star_border

Michael Furlow Rockwood, MI

Technician called me at 10:30 never showed up called the office he said he be right here never showed up call the office they said somebody would call me back never did call the office got hung up on when I asked for a supervisor and he said he was one call back again and have to wait until tomorrow or the next day for them to call me back when their job wasn’t done right the first time zero stars would not recommend!!!!!!

3 years ago

star star star star star

Jessica Nossaman McKinney, TX

Continued Excellent Service! Active technicians have been providing stellar service for us over the past few years. Very thorough and professional.

3 years ago

star star star star star

Theresa Seger San Antonio, TX

I have been using Aptive for 2 years now and I have not had seen one bug in my house, not one scorpion or spider ever!!!

4 years ago

star star star star star

Ginamont10 Houston, TX

What I most like about Aptive is the attention to detail - they make sure any main concerns I have are resolved and the knowledge they have.

4 years ago

star star star star star

Lisa Hodges Hartford, CT

Once again the service was done quickly, nearly and thoroughly. The service person was very professional and answered all our questions.

4 years ago

star star star star star

Satisfied Customer Purcellville, VA

I have been an Aptive customer for a year and the service is great and the service techs are professional and informative.

4 years ago

star star star star star

Aptive Pest Control

Always lets you know ahead of time when they are coming for service. In addition, they always ask if there are any issues that need there attention.

4 years ago

star star star star star

Cheryl Pastura Woburn, MA

My husband was very impressed on the professionalism. He covered every nook and cranny. Told him everywhere he was spraying and what to expect.

4 years ago

star star star star star

Andrew Andreski Des Moines, IA

Always efficient, helpful, and straightforward with work that needs done. Sceduling is flexible and they work with you through text, which I prefer.

4 years ago

star star_border star_border star_border star_border

Jeremy Potter Dallas, TX

Stay away from they have no follow-up service or communication skills. Do not sign contract. My initial appointment yes you are on time however here it is end of day and you still have not called me back showing up or made any efforts to make my follow-up appointment do yourself a favor don't sign the contract and stick with your current Pest Control this place doesn't care

4 years ago

star star star star star

Diarlene Humble, TX

The technicians are very polite and take their time. They make sure you understand everything aptive will be taking care of

4 years ago

star star star star star

Bob San Antonio, TX

Technician Vincent texted when he was on the way. Arrived on time and was very helpful in answering my questions. Vincent did a through job.

4 years ago

star star star_border star_border star_border

Paul Moliken Tualatin, OR

AVOID APTIVE!! We no longer need their services. The person who knocked on our door in June assured me that I could cancel at any time after the second service. When I called, I got a load of crap from CS representative. This is an unreliable, non-responsive, false, and lying company. I am taking it up with my credit card company.

4 years ago

star star star star star

Saul Gonzalez Northridge, CA

The Tech Timothy M was very professional and attentive to my concerns for my treatment. Service was quick and thorough. Thanks again

4 years ago

star star star star star

Ines Dallas, TX

Technician went over everything to be done. He listened to my concerns and addressed areas that needed to be treated. He did a great job!

4 years ago

star star star star star

DW Port Washington, NY

Fast, reliable and great customer service. They went above and beyond to ensure that all of our problem areas were identified and treated.

4 years ago

star star star star star

Ryan and Penny Spooner Ankeny, IA

We had an incredible Representative of your Company come on a Saturday, which I was very thankful for! He was super and did a great Job!

4 years ago

star star star star star

Cody Morrison Marietta, GA

Their treatments have always been effective. Service is excellent, price is right and they’re easy to get in touch with. Love Aptive!

4 years ago

star star star star star

Jeff Conley Miami, FL

Service has always been stellar. Spoke with my tech, Mat, yesterdayMatt, he was cheerful and happy to help with my request. 10/10 would recomend.

4 years ago

star star star star star

suzanne broaddus Austin, TX

I like that they text me before, during and after the service....and include pictures. The employees are very respectful

4 years ago

star star star star star

Todd San Antonio, TX

Aptive did the first application as promised no trouble we hope this will start to address our insect problems Vincent was easy to work with

4 years ago

star star star star star

LT Morris Beaverton, OR

Lucas is super thorough and has taught me a couple of things about reducing insects that no other pest control has ever taken time to do.

4 years ago

star star star star star

Nicole Caggese McQuay

They are flexible & timely, always super friendly & knowledgeable, able to both address & explain any problems we are having

4 years ago

star star star star star

Sayandip Bhattacharya San Pablo, CA

Hassle free and good quality service. I get notifications whenever there's an upcoming service or any reschedules which is very useful.

4 years ago

star star star star star

Ed Pittsburgh, PA

Very professional and in the rare event I’ve had any wasps, ants, spiders etc between treatments I call them and they come out and take care of it.

4 years ago

star star star star star

Alec Dupuis GA

Professionalism was absolutely awesome, was a little bummed about not treating for termites but I can understand not wanting the liability

4 years ago

star star star star star

Carlos cruz Cleveland, OH

Great guys to work with. They took their time to explained the system and the technician was very careful around the house and did his kid very well

4 years ago

star star star star star

stephanie pierce Canoga Park, CA

Tech Jose was great! Very pleasant and explained what he was going to do and asked if there was anything I would like him to do.

4 years ago

star star star star star

Robert Krueger Little Rock, AR

Informative and friendly. The person doing the work covered ever area of the house inside and out. I was very satisfied.

4 years ago

star star star star_border star_border

Jerry Jannazo St. Petersburg, FL

Service person seemed to do a quick spray and that is about it. He did not dust the corners and overhangs like others do, did not check bait boxes. Overall not pleased with experience.

4 years ago

star star star star star

Rose Curtis Valencia, CA

Roberto G came to do my pest control service today. He was extremely friendly and polite. Always happy with Aptive’s service and employees!

4 years ago

star star star star star

Al Shawnee, KS

Outstanding. 10 out of 10. I highly recommend APTIVE. They always check about a week before service for any special requests.

4 years ago

star star star star star

GJW Salt Lake City, UT

We are well pleased with Aptive’s service. It’s doing what the company promised. The techs are friendly and efficient.

4 years ago

star star star star star_border

Krystal Turbeville Cypress, TX

I like the fact that Robert L Jr. left a video message explaining what he had done for pest control. Including my request to get rid of dirt dauber nests in certain areas.

4 years ago

star star star star star

Peter Rockville Centre, NY

Aptive is a highly professional company. Their technicians are courteous and knowledgeable. I recommend them to all my neighbors.

4 years ago

star star star_border star_border star_border

Josefina Garcia San Antonio, TX

Appointment was scheduled for afternoon but tech showed morning appointment. Tech not happy about moving appointment. Finally showed up at 4:00. Did not do a good job. Was here less than 10 minutes to spray inside and outside. Not happy with this tech. Prior techs have done a good job.

4 years ago

star star star star star

Karen Oklahoma City, OK

Very happy with the service provided. Gentleman who came out to do the extermination was very friendly and explained what he was doing/did.

4 years ago