Name: Aptive Pest Control
Rating: 4.6

star star star star star

Lizzy Santiago

Joseph was awesome. He went above and beyond and even included pics. He was professional, on time and communicated well.

1 year ago

Reply from Aptive Pest Control

Thank you for sharing your experience! We're glad to hear that Joseph went above and beyond, providing excellent service with clear communication and professionalism. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

Kris Gandee

I appreciate the report you send with the exact formulas you used on my yard. This company really does great customer service!

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We're glad to hear you appreciate the detailed report and the focus on customer service. If you need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

Alyssa Fnk

They always do a great job. The technicians are always friendly. I don't see many bugs in the house or in the yard . Great service.

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We're glad to hear the technicians have been friendly and effective. If you ever need anything else, feel free to reach out!

Oct. 17th, 2024

star star star star star

Gary

Arrived on time and did the entire inside, including the plants we moved inside for the winter. Also swept the cobwebs, etc outside.

1 year ago Edited December 12, 2024

Reply from Aptive Pest Control

Thank you for your feedback! We understand that service quality can vary, and we’ll work to ensure consistency across visits. If you have any specific concerns or need assistance, feel free to reach out!

Oct. 17th, 2024

star star star star star

Stephen Hanson

Been a customer of Aptive for a couple of years now and always been pleased with their service, communication, and cost. Would recommend!

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We're glad to hear that you’ve been consistently pleased with our service, communication, and pricing. Your recommendation means a lot to us! If you ever need anything, feel free to reach out.

Oct. 17th, 2024

star star star star star

Natalie Dick

Great employees for the most part! I trust my home is in good hands, and if bugs reappear they will come out no extra charge.

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We're glad to know you feel confident in our team and trust the care we provide for your home. If you ever need follow-up service, we’re always here to help.

Oct. 4th, 2024

star star star star star

Dana Cook

I love the service . They take their time and explain every bit of the process and are great with my barking nosy husky .

1 year ago

Reply from Aptive Pest Control

Thank you for sharing your experience! We're glad to hear the team takes their time and thoroughly explains the process. If you need anything else, don’t hesitate to reach out!

Oct. 4th, 2024

star star star star star

Marcos Delagarza

Rodrigo provided an awesome and excellent service today. He was very knowledgeable and helpful. Wonderful customer service!

1 year ago

Reply from Aptive Pest Control

We’re happy to hear that you had a great experience with Rodrigo! It's fantastic to know he provided knowledgeable and helpful service. If you have any other needs, feel free to reach out!

Oct. 3rd, 2024

star star star star star

Chloe Maitland

Thank you! Always on time and fast. A bit pricey but worth the money and service. Also the website and app are easy to use.

1 year ago

Reply from Aptive Pest Control

Thank you for your feedback! We're pleased to hear that you find value in both the service and our online tools. We aim to provide a convenient experience and appreciate your thoughts on the pricing. Let us know if there’s anything else we can assist you with!

Oct. 3rd, 2024

star star star star star

MikeAndLisa Crane

Was knowlegable of the treatment, kind, courteous and more than willing to answer all questions. Explained primary targets… Ants and wasps.

1 year ago

Reply from Aptive Pest Control

Thanks for the feedback! We're glad to hear our team was knowledgeable and explained everything clearly, especially about ants and wasps. Let us know if you need anything else!

Oct. 2nd, 2024

star star star star star

Anthony Ingham

Amazing product delivered by amazing people. Easy to use and change scheduling process and free resprays between visits.

1 year ago Edited December 12, 2024

Reply from Aptive Pest Control

Thanks for the great feedback! We're thrilled to hear that you're a happy long-time customer and that our techs and products have met your expectations. If you need anything else, just let us know!

Sep. 30th, 2024

star star star star star

Charlene Henderson

Brant was very professional, efficient, informative & an asset to this company. I thank him for his services & the services of this company.

1 year ago

Reply from Aptive Pest Control

Thank you for the wonderful feedback! We’re glad to hear that Brant provided professional and efficient service. We appreciate your support and will make sure to pass along your thanks to him!

Sep. 26th, 2024

star star star star star

Keith N Kat Davis

Ryan was very pleasant and courteous. He explained what he was going to do and I was able to continue working without disruptions.

2 years ago

star star star star star

Kim

Our technician Pedro was polite and courteous. He informed us what he was going to do and safety concerns to be aware of for our pets.

2 years ago

star star star star star

Imee Tabug Westfield, NJ

I like the professionalism of this company. It is also easy to reschedule appointments and they are available when you call them.

2 years ago

star star star star star

Ray Vega Miami, FL

It really is incredible service!!!! Rain shine snow and freezing temperatures these guys come and provide the service. Incredible!!

2 years ago

star star star star star

Debbie Rocker Pequannock, NJ

They’re efficient and quick. I had a massive ant problem and after one treatment noticed a huge reduction. By summer, they were all gone.

2 years ago

star star star star star

Helene DelleChiaie

Tom J is fantastic. We feel confident that we are receiving what we are paying for and would like to request that he be our main technician

2 years ago

star star star star star

David135 - Teaneck, NJ

Yazzi was professional, on time and completed treatment. Also provided appropriate warnings, noting a bedroom window was open, good catch!

2 years ago

star star star star star

Shy Hopkins Oakland, NJ

The technicians who come out foe our service are always helpful and respectful. They even work despite terrible weather conditions.

2 years ago

star star star star star

Trish Yesalonis Denville, NJ

He was very thorough and sent pictures of all of his work. He also reached out before the visit to see if I had any specific requests.

2 years ago

star star star star star

Sangita Kantharia

Garry was great. Good communicator and thorough. Looking to pause my services until Spring time. Garry says he will follow up. TY!

2 years ago

star star star star star

Gordon Ballard Edison, NJ

Very much appreciated the phone call in advance, the follow up, and truly wanting to do a good job, not just check a box for showing up. Thank you.

2 years ago

star star star star star

Taylor McKay LA

Always an awesome job! I haven't seen any spiders since our first spray. Everyone is always kind and sends me photos after any service

2 years ago

star star star star star

Joseph LaSala Hillsborough, NJ

Technician was on time and informed me prior to arrival. Also, provided excellent information able the services performed.

2 years ago

star star star star star

khalid rahmany Ridgewood, NJ

Yazzi was great in explaining about the treatment and provided detailed report and pictures of her work. Great work Yazzi and thank you!

2 years ago

star star star star star

Sebnem Brezin

Before arrival communication, service explanations with pictures, courteous and friendly service with results. Thank you.

2 years ago

star star star star star

John Ortiz Newton, NJ

Service has been great with excellent results in controlling pest infestation. I would highly recommend this company to family and friends.

2 years ago

star star star star star

Janet Howell Township, NJ

My technician Nafee was very professional and efficient in treating my home. He worked expertly and confidently completing the assignment.

2 years ago

star star star star star

Maria

Excellent service however check the rates that I was offered as oppose to the rate I’m being charged. It does not match

2 years ago

star star star star star

morgan king Mahwah, NJ

Kind and considerate. Also very quick service which was appreciated. great technician and service. Also provided feedback via text which was cool.

2 years ago

star star star star star

Diane Koster Sicklerville, NJ

Listened attentively to concerns about insects inside and outside house as I live in a wooded area. Jermaine did a great job.

2 years ago

star star star star star

Peter Costa

Benny was super professional and knew his stuff. Super friendly explained the service and did everything that was asked.

2 years ago

star star star star star

Theresa Mendoza

We have been using Aptive for about 4 years & are very happy with them. They are communicate well with us & get the job done.

2 years ago

star star star star star

radha kumar Piscataway, NJ

Very prompt and always reachable . Flawed online survey as it does not allow to finish unless I type in stuff. Make it easy for consumers

2 years ago

star star star star star

Pam Whitney Hopatcong, NJ

Jason did a great job. He was very thorough and made sure he got all the spider webs. He was by far the best service tech we’ve had.

2 years ago

star star star star star

David Bachrach

I gave a good rating previously before I realized everything the technician did. He definitely deserves an excellent rating

2 years ago

star star star star star

K. Franco Furlong, PA

Great communication! Technician sent a text informing us of his arrival and departure plus provided photos of his work.

2 years ago

star star_border star_border star_border star_border

BP

Technician was on property today for literally 150 seconds. I have it all on camera. There is no way the treatments were met in 150 seconds. This is the second concern I have files with Aptive. I could have done the same treatment myself in bye time and not spent the money for a supposed “professional” . I’ll be reporting this to BBB and cancelling my plan. Complete waste of money.

2 years ago

Reply from Aptive Pest Control

We're sorry to hear about your experience and understand your frustration with the technician's visit. It’s important to us that our customers receive thorough service, and we take your concerns seriously. Please reach out to us at customersupport@goaptive.com so we can address this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

star star star_border star_border star_border

DT Weihmiller

I selected Aptive as I was told that they could treat my boathouse by the salesperson. Then i was toldby your technician that you are not able to treat boathouses. Classic bait and switch which I will not forget come renewal time.

2 years ago

star star star star star

Mary Gruber

Ryan was professional and courteous. He explained beforehand what treatments he was going to do, then did them and sent me pictures of his work.

3 years ago

star star_border star_border star_border star_border

Michael Biechler

This service is very dishonest . An aptive rep came to my door and convinced me after I showed him my current service and its monthly cost and the company name , to change to them at a lower monthly cost . Did all the paperwork to my then provider to stop the service . I had to provide an auto pay to receive that rate . I had the service 3 months when I noticed they were charging my account 3 times as much as the previous ! I was so mad that they fooled me into stopping my service with the other company I had for 5 years in a lie . BEWARE !

3 years ago

Reply from Aptive Pest Control

We're sorry to hear about your experience and understand your frustration with the pricing and service transition. It’s important to us that our customers feel informed and valued. Please reach out to us at customersupport@goaptive.com so we can address your concerns directly. Thank you for sharing your feedback.

Sep. 23rd, 2024

star star star star star

Anonymous

Pedro was excellent. Communicated and provided pictures of the areas treated. My sales rep Takisha is fantastic! Provides excellent customer service!

3 years ago

star star star star star

Dan Johnson West New York, NJ

Our tech is great. Very thorough and communicates everything so well. He is the main reason we would re-subscribe next year

3 years ago

star star star star star_border

Robert Phalon Clifton, NJ

Felix was very professional and explain what he was doing in a clear consise manner. Took pictures of the application and outlined the service efficiently

3 years ago

star star star star star

Daniel Litts Woodstock, VA

Aptive provides excellent customer service at a reasonable cost. The product works perfectly. I notice a big difference in pests when I miss a month.

3 years ago

star star star star star

Kristy Pieklo Flanders, NJ

Yazzi was thorough and provide pictures of every step. Once completed I received detailed explanation of everything treated

3 years ago

star star star star star

Susan Diamond Lambertville, NJ

Felix communicated before, during and after service. This enabled me to respond in real time to issues that I wanted highlighted.

3 years ago

star star star star star

Mary Meehan Wayne, NJ

They do such a serious job! Spray places I wouldn’t think of! My backyard is a wooded preserve & they ate not ticks any longer. Thanks again

3 years ago

star star star star star

Gene Jennings Wyckoff, NJ

Jason showed up early this morning and told me what service he was going to perform. He was very polite. And knowledgeable.

3 years ago Edited October 19, 2023