Name: Aptive Environmental
Rating: 2.5

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Davidson Brooklyn, NY

I love the service! Friendly, prompt, and great communication. The pictures from service are fantastic.

2 years ago

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Mitch Dailey

I would rate 0 stars if possible. I signed up for quarterly service and they sent a technician by monthly and charged every time. Their customer service did nothing to resolve the issue when I raised it with them. I ended up canceling and have gone with a local company for pest control in my new home.

2 years ago

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Styles by Seven Hackettstown, NJ

The person was here for less than 5 minutes. Sprayed here and there and left. How is that worth the price you charge and how is that doing anything for bugs, etc. if you’re barely spraying and barely getting all of the areas that you’re suppose to. Didn’t even go near the shed. I was home and saw the whole thing

2 years ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your concerns regarding the technician's visit. It’s important to us that our service is thorough and effective. Please reach out to us at customersupport@goaptive.com so we can address this issue and work towards a resolution. Thank you for your feedback!

Sep. 23rd, 2024

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Rodrigo Palmitano

Horrible company I did not authorize to enable automatic payments and they went and did it with out my approval...there's a reason why I don't have it on auto payments......very angry customer I will be canceling what ever this membership is 0 stars if I could

2 years ago Edited November 8, 2023

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with the automatic payments. It’s important to us that our customers feel in control of their accounts. Please reach out to us at customersupport@goaptive.com so we can help resolve this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

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Milton Bouxin New York, NY

Excellent work,always on time & great personal all times. I’ll recommend it to anyone. Thanks for your service 👍

2 years ago

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Richard Moon Ridgewood, NJ

Not safistifed with the service and feel like im getting cheated. The exterminator sprayed granuals around my house and was in and out in about 3 mins. This is not what I signed up for.

2 years ago

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Cristina M New York, NY

Didn’t come in the AM as noted. Received multiple emails and texts that do not make sense to receive from a timing perspective. Plus are not accurate in terms of direction. And service promised was not done. I still have mud nests on my house. Big ones!

2 years ago

Reply from Aptive Environmental

We’re sorry to hear about the confusion with your appointment and that the service you expected wasn’t completed. It’s important to us that our communication is clear and that all promised services are delivered. Please reach out to us at customersupport@goaptive.com so we can address your concerns and make it right. Thank you for your feedback!

Sep. 23rd, 2024

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SUGEILY ROSARIO Bloomfield, NJ

Great job and very informative. The rep was very nice and explained what they did and what they found.

2 years ago

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Jayne Kredatus Bridgewater, NJ

I liked the communication before the arrival time as well as the communication afterwards with what was done.

2 years ago

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Erica Murphy West Orange, NJ

They leave detailed descriptions of what they did and photos too so you feel confident the work was done!

2 years ago

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Rim Khawam Westwood, NJ

Second time for the service I can’t really rate it but in general it’s good and looking forward for the results

2 years ago

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Oscar A Fairfield, NJ

I was promised when I made this that spraying for mosquitos was not possible but the spray would help , was told today by the service tech that I don’t get mosquito spray because I was on the “basic “ plan. Mosquitos were always my main complaint! Not happy with this.

2 years ago

Reply from Aptive Environmental

We’re sorry to hear about the confusion regarding your mosquito treatment. It’s important to us that our customers have clear information about their services. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can improve your experience. Thank you for your feedback!

Sep. 23rd, 2024

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Nancy Alto

Very professional and the tech was sure to notify me when they were arriving and when they were done

2 years ago

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Tony De Somerset, NJ

Juan did a great job...covered the house and property. Very satisfied with the techs and your company!

2 years ago

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Renee Montenegro New York, NY

I like that the products used actually works. The service tech accommodates my requests and is very kind.

2 years ago Edited October 24, 2023

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KJ

Eduardo was a hard worker, listened well, and responded to all of my concerns. Excellent technician!

2 years ago Edited September 15, 2023

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Chris H

Jermaine was really, really great -- professional, efficient, and very thorough. He's also just a nice, kind person.

2 years ago

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Randall Robinson Newton, NJ

Pricing and customer service is not bad, but we’re not seeing any results. Our reason for choosing Aptive was to treat for gnats, mosquitoes, and ticks. We were told the treatment they use is effective against all there. We have noticed a decrease in ticks, but not gnats or mosquitoes.

2 years ago

Reply from Aptive Environmental

Thanks for your feedback! We’re glad to hear you’re seeing some improvement with ticks, but we’re sorry to learn that you’re not seeing results with gnats and mosquitoes. It’s important to us that our treatments meet your expectations. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and find a solution. We appreciate your input!

Sep. 23rd, 2024

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scott williams South Amboy, NJ

Service Technician Felix was excellent. He was very thorough and addressed all my requests. Overall rating 10+.

2 years ago

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Julie Bliss Westwood, NJ

Prompt, courteous and thorough! Very pleased with the results over a year of service. Would recommend.

2 years ago

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Nuvia Costine

Enjoyed meeting your sales representative. Very knowledgeable. Also your tech did a great first job on our property

2 years ago

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Manikantan KV Chennai, TN

The billing I was told and what being charged are not same little disappointed no one came first time and I got charged. I reported it still no action did not get my money back. Did not like the sales practice and customer focus:

2 years ago

Reply from Aptive Environmental

We’re sorry to hear about your billing issues and the lack of service you experienced. It’s disappointing that you haven’t received the support you deserve. Please reach out to us at customersupport@goaptive.com so we can address your concerns and work towards a resolution. Thank you for your feedback!

Sep. 23rd, 2024

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anna bonet Miami, FL

Tech Ryan was very friendly and professional he explained the service being done and texted me when completed

2 years ago Edited October 19, 2023

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Al Torres Rahway, NJ

Good service and on-time. I think the product does what they say, given that I see some dead bugs at times.

2 years ago

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MBon Fair Lawn, NJ

Great! He informed me of what he was doing and also educated me of different ways the pests can come in

2 years ago

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robert michel

I like the pre and post check in. I think the technician today was highly professional and did a great job

2 years ago

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Samantha and Jason Chappell Morristown, NJ

Garry was great. He walked around the house with me and listened to my concerns and reacted to them. Thank you, Garry!

2 years ago

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Don Shields Hillsborough, NJ

On time and asked me where we were experiencing any problems. Benny was very professional and engaged.

2 years ago

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Jeff Heintzelman Albany, NY

Karl the representative who visited my home was fantastic. He explained the process and offered some tips!

2 years ago

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Mike Mirabella Berkeley Heights, NJ

Technician made me aware of hornet nest in my front gutter and provided additional treatment to address this issue

2 years ago Edited September 14, 2023

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Emily Feduchin-Pate Westwood, NJ

The representatives are always professional, courteous and knowledgeable. The service is excellent and effective.

2 years ago

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Ashwin Mathukumar Trenton, NJ

Jean S did great. Was very attentive when observing and treating our house, we hope Jean treats our house again!

2 years ago

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Yvonne Foskey

Robert was very respectful and explained what he was using and where. Very satisfied so far with your service.

2 years ago

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Jill Kaphan Chester, NJ

Joseph was very professional and friendly. He asked if I needed anything in addition. Highly recommend.

2 years ago

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Diana Lin Stirling, NJ

I liked that Ryan texted and really took the time to to answer all my questions. He also texted before coming

2 years ago

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Lisa Phillipsburg, NJ

Jermaine was pleasant and easy to converse with. He was thorough and provided information on what was being done.

2 years ago

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Kyra Gardner

The technician Joseph was very polite and explained exactly what he would be doing to address our concerns.

2 years ago

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King Mesquite, TX

Seneca did a wonderful job. He took time to check all areas and treated if needed. Very pleasant service person.

2 years ago

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alfreds vegan Ringwood, NJ

Jason did a great job , clean and spray all around my house and the yard . Very friendly and polite.

2 years ago

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Mo Alsaleh Calverton, NY

As always Aptive been with them about Two years, they listen and keep treating the areas till it’s clear.

2 years ago

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Jonathan Seyferth Grand Rapids, MI

Aptive shows up when they say they will. The technicians are great, always explaining what they are doing and why.

2 years ago

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JH

Tim was extremely personable, explained everything he was going to do, and seem to do a very thorough job

2 years ago

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L Zach

Great technician. He listens to the issues we are having and addresses them. Courteous and friendly, too.

2 years ago

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Kyle John Blairstown, NJ

Waited all day for someone to show up, of course as soon as I sit down to eat dinner they show up. Sat in his truck on his phone half the time he was here.

2 years ago

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Nancy McCandlish Berrien Center, MI

Both gentlemen were very professional and very nice. Looking forward to doing business with you. Thank you!

2 years ago

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monica murchison Charlotte, NC

Alexis has done a amazingly thorough job paid attention to details. Made me rethink canceling my service altogether!

2 years ago

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Michael Griffin Clifton, NJ

The service representative appeared to do a complete job around the house and answered all my questions.

2 years ago Edited February 5, 2024

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Dre Martin

Took the time to explain key features about the treatment and made sure to address all of my areas of concern.

2 years ago

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Shirley Hancock Battle Creek, MI

The technician was very respectful and he paid extra attention to the places that I was having problems.

2 years ago

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Sharon Merritt Eatontown, NJ

Once again I appreciated the text that he was on the way and all the pictures of all his hard work😉👌

2 years ago