Name: Aptive Pest Control
Rating: 4.6

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Hector R Soto Jr

I was with the company for a year didn’t see much improvement at all. They would schedule appointments. Send you a text. Never knock or call when they arrive. Anything they could do to avoid actually doing the work spray my front door and consider it work complete I’ve had enough in the day I canceled. I was charged early on my billing cycle when I advised the customer service representative. He told me we can come out and service at one more time but no refund was available. This place is a scam. Complete waste of money.

1 year ago

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Jordan Levine

Used them for months saw no difference in them being here or not. Tthey missed a month without contacting me so I cancelled my plan they charged me over two months price to cancel. So it’s a company that will skip servicing your home charge you anyways and then charge you on the way out the door. If you wanna pay for four months of service to never see them a single time this is the business for you…..

1 year ago

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KRISTI GILBERT

SCAM!! They come spray and it does NOT work. Then when you've had several different sprays and it doesn't work, good luck canceling their crappy service. They charge you $199 to cancel. They expect you to hold up your end of the deal by paying the cancelation fee but they don't hold up their end of the deal by providing services that actually work.

1 year ago

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Dave Medley

I called in and canceled my service. I was still charged why. I called in and talked to someone waited on hold for 30 plus minutes to be told a manager would call me back in 10 minutes and reimburse my money. I never got a call back. I called back 1 hour later for someone to tell me I am not getting my money back and I would get a call back from a manager it’s the next day and still no call back. The call was recorded when I called in to cancel my service which I clearly stated i want to cancel my service.

1 year ago

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Sarah Baltzell

I signed up for a one-time service. The technician came to my home and performed the service for exactly 14 minutes, which included 2 minutes of talking with me on at my front door. They proceeded to waive a wand around my yard and walk around the perimeter of my house. The service was completely ineffective. This company has fradualent business practices. Do not use them.

1 year ago

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Jason Finch

If I could give less than one star I would. I have more bug bites than ever. They don't show when they say they do. I have ants, moles, tics, and mosquitos. They have not helped in any way whatsoever. Then you get a call and are told how they are going to help. But no one shows and when they do they focus on everything but what you wanted. They actually hung things to attract mosquitos where we play corn hole and volleyball. My old company never had to be called back. They came once a month and we had no issues.

1 year ago

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Atl Atl

This is a shit termites period. They are unprofessional, their poison doent kill cockroaches, they keep charging you month to month even though they don't appear at your place to do the service. There customer service doesn't have one single person to br in charge for the service. Other day I stay over an hour on the phone trying to resolve the problem. They overcharge you if you don't keep your eyes open and check your account. They are awful. I tried to hire the Orkin company,I don't know why my call was directed to this shit company. They're rats,not honest company.

1 year ago

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Garrett Varner

Con artists, the sold my wife a one time service and if we liked it we could sign up. The copy and pasted her signature on 2 year premium contract and signed us up for auto pay. After many calls and threat of legal action we got out of it. 💯 illegal what they did. Do your research and you will see nothing but bad and illegal tactics from this shitty company

1 year ago

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Nicholas Sarcone

Worst company I have ever done business with. Products are ineffective. And goodluck trying to cancel. My wife called and emailed. They said they would cancel but then they sent her another email, without telling her, that they required she respond to in order to "complete" the cancellation. These are predatory business practices and illegal. They are designed to continue charging you. This company is awful. DO NOT USE.

1 year ago

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Sha Gam

Dishonest business practices. 1. Since the initial contract, Aptive has raised the monthly cost of my service and provided no supportive documentation for why or when. 2. Now again they are attempting the increase the monthly cost with no notice or explanation. They just indicate a higher cost on the account. 3. My contract was for quarterly appointments but they use an automated system that schedules appointments every 2 months and the system makes it impossible to reschedule to achieve a quarterly schedule.

1 year ago

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Katie Glavan

Overall, Aptive has been great. I rarely need them to come out to re-treat my home after a service as I've needed to with other pest companies.

1 year ago

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Diya Dockery

An absolute waste of $577! I pray this company does'nt make another dime scamming people. They came to my house and set mice traps with roach bait. No wonder my issue was never resolved. At least not by them as soon as I cleaned the roach bait out of the traps and added peanut butter BOOM just like that, I caught 5 mice in one day and my issue was resolved. Save yourself some money and order your traps/bait from amazon and DO IT YOURSELF.

1 year ago

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Arthur Mcdowell

Brian came through today and did an amazing job. He was very professional and addressed our concerns with a smile. If they are like I'm saying!!!!

1 year ago

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Anna JennerGallo

Came in with no issues and sprayed inside and outside my home. Even with my dog barking was able to get the job done! Great listener.

1 year ago

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Michelle Radford

Always communicates effectively, amazing customer service and very friendly, & gets the job done well while explaining everything that is done.

1 year ago

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Chante' Gray

Joseph with aptive always does a good job and today was no different. He did my backyard and laid traps down in my garage.

1 year ago

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Curtis M Perry

Technician communicated his intentions, oriented towards providing a great service. Cordial, confident efficient and personable.

1 year ago

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Helen Lang

Moe was great. Very thorough. Listened to my request. Friendly. I really loved how he looked for possible problem, areas. And then report it back.

1 year ago

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Sylvia Jimenez

Nice young man came to kill our bugs. He provided me those bug plug in strips/tabs. I am we talked about not harming the lizards and frogs.

1 year ago Edited June 5, 2025

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Julie F

Customer service is not ideal. There is no way to contact someone directly. A technician destroyed my yard when his work vehicle got stuck and Aptive never attempted to make it right despite my multiple attempts contacting them.

1 year ago

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Paul Weske

Richard let me know when he was on his way and let me know when he arrived. Richard did a great job once he arrived to service my house

1 year ago

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Naomi Jasso

Great provider and respectful to our property and our wishes (texting when here so we can lock doggie door & not ringing the bell).

1 year ago

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Paul Teas

The Tech was prompt and professional. Explained what he was going to do and asked if there were any particular areas he needed to focus on.

1 year ago Edited March 12, 2025

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Kevin P.

Very friendly and super knowledgeable about the process and his services. Would love to stick with him. 10/10 would recommend

1 year ago

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Sid

Absolute scam of a business, Aptive has now charged my card twice for unrendered services. I have called customer service four times now and each time I have been given a care case number with no follow up call as promised. I spoke with supervisor Juliana on 1/10/15 and she promised me I would get a return phone call by the end of the day, it is now 1/16/25 and still no return phone call as promised. Do no trust Aptive, this is my second time signing up and have received absolute terrible customer service. They are not BBB accredited for a reason. SCAM BEWARE

1 year ago

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Christopher Weithers

I don’t feel like the value matches the price, but more importantly, I feel like the salesperson that we spoke with was dishonest. He said we signed up for 6 treatments, but when I called to cancel after the 6th appointment, they said my contract was for nine treatments. The salesperson said it would not be harmful to native birds and chipmunks and we found dead animals of both variety in our yard. I also saw no appreciable reduction in other pests. I would avoid working with this company in the future. The service is far too expensive, has little value and dishonest salespeople.

1 year ago

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sarah sourile

Great communication, they show up when they say they will be there, when a problem does arise they are prompt on resolving it

1 year ago

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Glenn McIntosh

Aptive technicians are consistently thorough and courteous, and I appreciate their post-treatment reports, complete with photos.

1 year ago

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Ali Smit

The technician was polite, friendly and thorough. He asked if I had any requests for this service and he fulfilled the request to my satisfaction.

1 year ago Edited January 8, 2025

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Jeff Sawyer

I just had another good visit to take care of potential pest issues at my home. Active personnel are courteous, prompt, and knowledgeable.

1 year ago

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Rachel Martinez

Asked if I had concerned before starting treatment. He was punctual, friendly and thorough. Provided photos of specific treatment areas .

1 year ago

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Linda Travers

He texted when on his way, very kind and listened. Offered suggestions and insight. This review app stinks. Won't let me finish

1 year ago

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Kate Wallace

Sasha was friendly and efficient. She did the regular treatment but also did preventive care for ants. Their professionalism is exceptional!

1 year ago

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Martha Gonzalez

As always, Ken did an outstanding job. It doesn’t matter who it is that comes to treat, they’re always professional and thorough!

1 year ago

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Jonel Peralta

The company is super reliable, has excellent customer service, is affordable, and always addresses any questions or concerns I may have.

1 year ago

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Fred Proctor

Our tech was knowledgeable and treated our ant problem quickly. He was very personable and would be welcome in our house anytime. Thanks

1 year ago

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Antonio “Tonni” Hinojosa

Travis is always amazing!! He takes such good care of me and my property. You can tell he takes great pride in his job!! Keep up the amazing work!!

1 year ago

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Alba Cook

Justin and all the technicians that come and treat our home are friendly and informative. I appreciate that they reach out before and follow up.

1 year ago

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stacy perry

Dylan did a great job taking care of our needs today. We've had Aptive for a few years now and they are consistently reliable.

1 year ago

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Amy Carr

Joseph was communicative ahead of his arrival and patiently answered my questions about how to repel silverfish (and other critters) indoors.

1 year ago

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Annie Daniel

Technician was very friendly and thoroughly explained the services being performed. He answered all of my questions and addressed my concerns.

1 year ago

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Steve Shumate

Andre did a great job of communicating. He let me know he was on his way and let me know what work he did when he finished.

1 year ago

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Anna G

Rodrigo was great! Thanks for the communication something the company lacks. Thanks for texting me and updating on arrival. Much appreciated!

1 year ago

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Debbra Pruitt-Leavens

No one was home when the technician came for the treatment. My daughter was trying to speak to the technician through the door cam, and she stated that he was kinda rude to her.

1 year ago Edited January 2, 2025

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Bonnie Shepperd

Courtesy of notifying me via text & calling. I like the pics shared about where he treated my property. Very courteous guy!

1 year ago

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Ray Stump

Dan was excellent: he called ahead to confirm his estimated arrival time, actually spoke with us asking for specific areas of concern, and courteous.

1 year ago

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Joe Roche

I am extremely disappointed with my experience with this pest control company. Not only did they provide terrible service, but they also failed to complete the work they promised. After paying for what was supposed to be a thorough treatment, I’m still finding bugs and spiders all over my home. It feels like they did the bare minimum, and when I called to report the issue, they were unhelpful and dismissive. I would not recommend this company to anyone looking for a reliable pest control service. Save your time and money and go elsewhere!

1 year ago

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Charlene Anderson

Anytime I’ve called with an issue I’ve had great response time and they always ask questions to have enough info to provide the technician.

1 year ago Edited December 23, 2024

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Thomas Owens

Brant was my Captive Specialist who came out to my house. I was not home but gave him Specific instructions which he followed.

1 year ago

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Ray Ray

Joseph of aptive was great today. I like the way he communicated with me on the service . He was friendly and very professional.

1 year ago Edited January 29, 2025

Reply from Aptive Pest Control

Thank you for sharing! We're glad to hear you've had a positive experience with Aptive so far. If you ever need anything, feel free to reach out!

Oct. 25th, 2024