Name: Aptive Environmental
Rating: 4.7

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Not My Real Name

Aptive is good value for money! Sometimes I see a few bugs around but are generally gone after the service!

1 year ago

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Christine Motyka

Felix, the technician really listened to what I had to say and gave me some useful advice in dealing with pests.

1 year ago

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Teri Salvatore

Aniya was wonderful, very nice, very professional and very thorough! Excellent job 5 stars. Thank you !

1 year ago

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Francisco Munin Kearny, NJ

Technician was very communicative about his arrival and departure. I had a question and he was very helpful

1 year ago

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Joseph Janeczek Hillsborough, NJ

Manny was great. He listened to what I had to say about my ant problem and treated accordingly. Also a nice guy

1 year ago

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Silvino Angeles Towaco, NJ

Very professional service he walked around the house cleaning and putting the liquid against the insects.

1 year ago Edited January 18, 2024

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Phil G Secaucus, NJ

I like that your Tech, TJ informed me ahead of time, he was prompt,courteous and addressed my concerns 100%, thank you.

1 year ago

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#Fun things to do Lawrence, NJ

The treatment doesn’t help, we see lots of spiders , slugs ants and other pests everywhere even the next day after treatment. They say that the treatment includes those pests but it is not effective. The store bought pest control treatments works better than this service. Please cancel the service .

1 year ago

Reply from Aptive Environmental

We're sorry to hear that the treatment hasn't been effective for you and that you're still seeing pests. We take your concerns seriously and want to ensure you get the service you deserve. Please reach out to us at customersupport@goaptive.com to request your cancellation, and we can assist you further. Thank you for your feedback.

Sep. 23rd, 2024

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Valerie Billard Passaic, NJ

Garry was great, he was friendly and made sure to inquire about our concerns before performing the service.

1 year ago Edited January 9, 2024

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Mark Chapas

TJ was very friendly and helpful. He asked me where else and even explained somethings I had asked questions on.

1 year ago

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Sonia S. Ringwood, NJ

The representative who came clearly explained what he was going to apply to the house for our treatment.

1 year ago

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Joyce Pisani Caldwell, NJ

Always informed when they are arriving, always courteous, always thorough. Highly recommend their service.

1 year ago

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Rich Allen Somerset, NJ

Jason was aware of an existing problem & gave us a new perspective. He went above & beyond helping us out.

1 year ago Edited November 20, 2023

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Anna Villanueva Ota

We were not home, but Alejandro sent numerous photos detailing what he did to keep our house pest-free.

1 year ago

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Paula Obenauer MI

Aptive is a very customer-oriented company. I'm very pleased with this company and the service they provide.

1 year ago

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Kate Florio

Service professional was very helpful letting us know when he'd arrive and what he saw needed to be done. Thank you!

1 year ago Edited November 20, 2023

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Jerry Sandoval Piscataway, NJ

Juan was a terrific person. He took the time to explain the treatment and gave me tips on what to do going forward.

1 year ago

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Davidson Brooklyn, NY

I love the service! Friendly, prompt, and great communication. The pictures from service are fantastic.

1 year ago

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Mitch Dailey

I would rate 0 stars if possible. I signed up for quarterly service and they sent a technician by monthly and charged every time. Their customer service did nothing to resolve the issue when I raised it with them. I ended up canceling and have gone with a local company for pest control in my new home.

1 year ago

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Styles by Seven Hackettstown, NJ

The person was here for less than 5 minutes. Sprayed here and there and left. How is that worth the price you charge and how is that doing anything for bugs, etc. if you’re barely spraying and barely getting all of the areas that you’re suppose to. Didn’t even go near the shed. I was home and saw the whole thing

1 year ago

Reply from Aptive Environmental

We're sorry to hear about your experience and understand your concerns regarding the technician's visit. It’s important to us that our service is thorough and effective. Please reach out to us at customersupport@goaptive.com so we can address this issue and work towards a resolution. Thank you for your feedback!

Sep. 23rd, 2024

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Rodrigo Palmitano

Horrible company I did not authorize to enable automatic payments and they went and did it with out my approval...there's a reason why I don't have it on auto payments......very angry customer I will be canceling what ever this membership is 0 stars if I could

1 year ago Edited November 8, 2023

Reply from Aptive Environmental

We’re really sorry to hear about your experience and understand your frustration with the automatic payments. It’s important to us that our customers feel in control of their accounts. Please reach out to us at customersupport@goaptive.com so we can help resolve this issue and assist you with your cancellation. Thank you for your feedback.

Sep. 23rd, 2024

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Milton Bouxin New York, NY

Excellent work,always on time & great personal all times. I’ll recommend it to anyone. Thanks for your service 👍

1 year ago

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Richard Moon Ridgewood, NJ

Not safistifed with the service and feel like im getting cheated. The exterminator sprayed granuals around my house and was in and out in about 3 mins. This is not what I signed up for.

1 year ago

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Cristina M New York, NY

Didn’t come in the AM as noted. Received multiple emails and texts that do not make sense to receive from a timing perspective. Plus are not accurate in terms of direction. And service promised was not done. I still have mud nests on my house. Big ones!

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about the confusion with your appointment and that the service you expected wasn’t completed. It’s important to us that our communication is clear and that all promised services are delivered. Please reach out to us at customersupport@goaptive.com so we can address your concerns and make it right. Thank you for your feedback!

Sep. 23rd, 2024

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SUGEILY ROSARIO Bloomfield, NJ

Great job and very informative. The rep was very nice and explained what they did and what they found.

1 year ago

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Jayne Kredatus Bridgewater, NJ

I liked the communication before the arrival time as well as the communication afterwards with what was done.

1 year ago

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Erica Murphy West Orange, NJ

They leave detailed descriptions of what they did and photos too so you feel confident the work was done!

1 year ago

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Rim Khawam Westwood, NJ

Second time for the service I can’t really rate it but in general it’s good and looking forward for the results

1 year ago

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Oscar A Fairfield, NJ

I was promised when I made this that spraying for mosquitos was not possible but the spray would help , was told today by the service tech that I don’t get mosquito spray because I was on the “basic “ plan. Mosquitos were always my main complaint! Not happy with this.

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about the confusion regarding your mosquito treatment. It’s important to us that our customers have clear information about their services. Please reach out to us at customersupport@goaptive.com so we can address your concerns and see how we can improve your experience. Thank you for your feedback!

Sep. 23rd, 2024

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Nancy Alto

Very professional and the tech was sure to notify me when they were arriving and when they were done

1 year ago

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Tony De Somerset, NJ

Juan did a great job...covered the house and property. Very satisfied with the techs and your company!

1 year ago

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Renee Montenegro New York, NY

I like that the products used actually works. The service tech accommodates my requests and is very kind.

1 year ago Edited October 24, 2023

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KJ

Eduardo was a hard worker, listened well, and responded to all of my concerns. Excellent technician!

1 year ago Edited September 15, 2023

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Chris H

Jermaine was really, really great -- professional, efficient, and very thorough. He's also just a nice, kind person.

1 year ago

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Randall Robinson Newton, NJ

Pricing and customer service is not bad, but we’re not seeing any results. Our reason for choosing Aptive was to treat for gnats, mosquitoes, and ticks. We were told the treatment they use is effective against all there. We have noticed a decrease in ticks, but not gnats or mosquitoes.

1 year ago

Reply from Aptive Environmental

Thanks for your feedback! We’re glad to hear you’re seeing some improvement with ticks, but we’re sorry to learn that you’re not seeing results with gnats and mosquitoes. It’s important to us that our treatments meet your expectations. Please reach out to us at customersupport@goaptive.com so we can discuss your concerns and find a solution. We appreciate your input!

Sep. 23rd, 2024

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scott williams South Amboy, NJ

Service Technician Felix was excellent. He was very thorough and addressed all my requests. Overall rating 10+.

1 year ago

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Julie Bliss Westwood, NJ

Prompt, courteous and thorough! Very pleased with the results over a year of service. Would recommend.

1 year ago

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Nuvia Costine

Enjoyed meeting your sales representative. Very knowledgeable. Also your tech did a great first job on our property

1 year ago

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Manikantan KV Chennai, TN

The billing I was told and what being charged are not same little disappointed no one came first time and I got charged. I reported it still no action did not get my money back. Did not like the sales practice and customer focus:

1 year ago

Reply from Aptive Environmental

We’re sorry to hear about your billing issues and the lack of service you experienced. It’s disappointing that you haven’t received the support you deserve. Please reach out to us at customersupport@goaptive.com so we can address your concerns and work towards a resolution. Thank you for your feedback!

Sep. 23rd, 2024

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anna bonet Miami, FL

Tech Ryan was very friendly and professional he explained the service being done and texted me when completed

1 year ago Edited October 19, 2023

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Al Torres Rahway, NJ

Good service and on-time. I think the product does what they say, given that I see some dead bugs at times.

1 year ago

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MBon Fair Lawn, NJ

Great! He informed me of what he was doing and also educated me of different ways the pests can come in

1 year ago

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robert michel

I like the pre and post check in. I think the technician today was highly professional and did a great job

1 year ago

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Samantha and Jason Chappell Morristown, NJ

Garry was great. He walked around the house with me and listened to my concerns and reacted to them. Thank you, Garry!

1 year ago

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Don Shields Hillsborough, NJ

On time and asked me where we were experiencing any problems. Benny was very professional and engaged.

1 year ago

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Jeff Heintzelman Albany, NY

Karl the representative who visited my home was fantastic. He explained the process and offered some tips!

1 year ago

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Mike Mirabella Berkeley Heights, NJ

Technician made me aware of hornet nest in my front gutter and provided additional treatment to address this issue

1 year ago Edited September 14, 2023

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Emily Feduchin-Pate Westwood, NJ

The representatives are always professional, courteous and knowledgeable. The service is excellent and effective.

1 year ago

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Ashwin Mathukumar Trenton, NJ

Jean S did great. Was very attentive when observing and treating our house, we hope Jean treats our house again!

1 year ago

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Yvonne Foskey

Robert was very respectful and explained what he was using and where. Very satisfied so far with your service.

1 year ago