Name: Aptive Environmental
Rating: 4.2

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JAMES KENNEDY Conroe, TX

The Technician was not on my property long enough to do a satisfactory job. He wasn't here much longer than 10 minutes. As soon as he left, I discovered that he had already finished the summary of services provided. That would have taken 10 minutes, unless he did it ahead of time. Services provided by this Technician was not a confidence builder in your company.

6 years ago

Reply from Aptive Environmental

James, thanks for reaching out. Please contact the local branch so we can ensure you are receiving the service your home deserves.

Jul. 29th, 2019

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Amber Cruser Monticello, MN

Can’t even tell anything was done, still have spider webs around my entire deck in the back. Called them back after the very first service because there were still spider webs. This is the first treatment after the initial and I still don’t see any changes. They said they would get rid of wasps, sitting on patio now and wasp just flew by. Feels like I’m paying for nothing.

6 years ago

Reply from Aptive Environmental

Amber. please reach out to the local branch so we can make sure you are taken care of. We'd be happy to come back out for a free reserivce.

Jul. 29th, 2019

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Wilma Houston, TX

The technician was very respectful and friendly. He communicated everything that he was doing and why during his first visit to my home.

6 years ago

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Jim D Pittsburgh, PA

Chad G performed our initial treatment. He was very professional and personable. He even removed his shoes before entering our home.

6 years ago

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JL Kirkland, WA

I felt uneasy with his approach, nothing specific just general demeanor seemed off. I also don't believe the back deck was completed. I would prefer someone else coming in the future, or in fact may find an alternate company to work with.

6 years ago

Reply from Aptive Environmental

Thanks for the feedback! Please reach out to the local branch!

Jul. 29th, 2019

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Tammy Vorarach Las Vegas, NV

Very friendly, took time and did a thorough job while answering my questions. I'm sorry I forgot his name, but that's my fault.

6 years ago

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None Mercer Island, WA

America came out as promised and treated the wasp nest as well as finding and treating a second. She was friendly and informative.

6 years ago

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Matthew Collins Columbus, OH

The tech was very nice informative was willing to wait for me to get home answered all my questions I was very happy with my service so far

6 years ago

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Tim Sugar Land, TX

Tim is great. He was nice, he explained the service in detail. He to took his time to spray, inspect the garage and attic.

6 years ago

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W Youssef Chantilly, VA

Appointment was between 4 and 6pm, but he arrived at 2. I called for the internal part of the house to be treated, and he did only the outside and left without even ringing the bell. I called him three times to get him to come back, but he never answered, even after calling me at the same number. Now I have to take time off from my work tomorrow morning to wait for another service. I am very disappointed. Will not do business with them again.

6 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention. Please reach out to the local branch so we can make sure you are taken care of.

Jul. 29th, 2019

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Elaine McGovern Leander, TX

The technicians are very professional and friendly and are very thorough in making sure we are bug free both inside and outside our house.

6 years ago

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Mariela Miami, FL

Our tech’s name is James O. Took the time to listen to our pest concerns, very patient and extremely polite. Very happy with service.

6 years ago

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Susan Lee's Summit, MO

Cody was very professional and informative, love the followup service from our quarterly to take care of issues in between services.

6 years ago

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Elizabeth H.Sipe Sewickley, PA

The technicians have been very knowledgeable, competent, and great at identifying just what need a to be done. Thank You

6 years ago

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Bridgey Pittsburgh, PA

Both the sales person and Noah D, who was our technician, were efficient and very friendly. They took time to explain everything in detail.

6 years ago

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Jeremiah Evans City, PA

They cleaned all the webs on our deck and around the house and came back when I was home to spray the inside! Very impressed

6 years ago

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Julia Kansas City, MO

Greg R recently performed a pest control treatment. He did a good job and was friendly and professional and really quick!!

6 years ago

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Al B. Wappingers Falls, NY

Pests disappeared from the house beginning with initial treatment. Service technician Wesly was thorough, polite and fast.

6 years ago

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Michele Bellmore, NY

Justin was fantastic. He explained the whole process. Answered all of my questions and we very personbe and proffesional

6 years ago

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Kenneth Miller Palm Harbor, FL

Great job!! . . . appreciate that you came to door to notify me you'd be spraying around the yard . . hope you escaped the rain . . . thanks . .

6 years ago

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Jerry C Swart Evans City, PA

Jaret was very polite and professional when he introduced himself and asked if there was anything beyond the normal service that we needed.

6 years ago

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diana New Port Richey, FL

On time = friendly and informative. I need to schedule the next appointment. I have seen one BIG grasshopper on the wall.

6 years ago

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Ed0197 Bay Shore, NY

Tech came to the front door, identified himself, and after conferring with me on what he was going to do, proceeded in a professional manner.

6 years ago

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Amy summerson Orange, CA

These guys that came today were so great! So nice and answered all the questions I had!! They even came to my door after they were done!

6 years ago

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Gregory K Las Vegas, NV

On the respray, technician did not notify their presence and once again did not spray the back yard. Will reschedule for the third time. It is impossible for a technician to service the back yard because there is a lock and there are three dogs and one pissed off cat to deal with. All it takes in the ring of the door bell. Now we go to third reschedule. Not impressed.

6 years ago

Reply from Aptive Environmental

Gregory, thank you for your patience while we work to figure this out. We apologize for the mix-up in communication.

Jul. 24th, 2019

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Manuel West Sacramento, CA

Pushy salesperson from the start. I ended up signing up to save $20/month. After having the service for a few months, I noticed spiders inside and outside my home. After multiple service calls within 2 months, I'm still having this problem. When I called to cancel, I was eventually hung up on. Calling back now. This is incredibly ridiculous. So much for saving money. Back to Terminix I go.

6 years ago

Reply from Aptive Environmental

Manuel, please reach out to the local branch so we can make sure you are taken care of.

Jul. 23rd, 2019

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nayef shaban Missouri City, TX

LSP-Joe M. Did excellent job, he presented himself and gave me a brief of what he is going to do. Very well trained and professional

6 years ago Edited September 14, 2021

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Diane Brown Groveport, OH

Jimmy did a good job. He sprayed rock areas in the backyard and didn't get any of the product on the pet lawn. Thank you Jimmy for a great job!!!!!

6 years ago

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Derek Reed Macedonia, OH

A wasp nest still remains on my 2nd level window and has been forming for the last several weeks. I called in last week and indicated I wanted the wasp nest removed. I need this removed ASAP. Thank you

6 years ago

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Mike Wexford, PA

When I reported the problem, I told the person we had problems in the front of the house and the back of the house. The front of the house was not treated during this service.

6 years ago

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Rodrigo Bravo Bloomfield Hills, MI

I am not satisfied with the cleaning and not with the results. I still have bugs, black butterflies , little black spiders. This is not the level of performance you have committed.

6 years ago

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Mike McCarthy Elk Grove, CA

Personalized, professional service. He (Josh, if I remember correctly) listened to my needs and did a terrific job of meeting my needs. Thank you!

6 years ago

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Steven chiesa Holbrook, NY

Louis did an excellent job, explained everything he was going to do and was very thorough with the webs as well. I would appreciate if we can still keep him for the future.

6 years ago

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Dee Buffalo Grove, IL

Adrian D. was excellent. He is doing a great job. He spent a good amount of time with me. He made sure I was satisfied with his service.

6 years ago

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Vicki Rosenberg, TX

I’ve been using Aptive for several years now and have found them to be the most thorough and efficient pest control company

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to tell us about your outstanding experience! We trust Benjamin to provide the highest quality service and are thrilled that so do you! We are looking forward to providing this level of service on a regular basis. :)

Mar. 11th, 2020

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Debbie Collinsville, IL

Door sales at 6pm Fri and Caleb, tech arrived at 8 am Sat morning. Both were extremely polite, professional and did outstanding and thorough job.

6 years ago

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Bill Parolin Kansas City, MO

i don't believe any treatment was done. I was home all morning and no one came to my house. There was a truck that circled in the cul de sac but didn't stop. The driver looked very similar to the picture of the tech who said he did the service. In fact, there is still a wasp nest and wasps in my front porch area. So he's definitely not truthful about that. Your service is awful. I'll file a report with the BBB as well.

6 years ago

Reply from Aptive Environmental

Thanks for reaching out, Bill. Please take a second and reach out to the local branch so we can make sure you are taken care of. We definitely want to make sure you are receiving the quality service you were promised.

Jul. 23rd, 2019

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Alex Simi Valley, CA

Introduced himself, Very professional and friendly he asked if I had any questions before and explained everything that I needed to know thank you!

6 years ago

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Taylor Montgomery, TX

The technician was very thorough and polite. I hope the same guy does our house every time because I was extremely impressed

6 years ago

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Andy O'Fallon, MO

Had a number of spider webs on my porch today. Aptive tech came out to do a service and did not do anything with spider webs. Guess I will have to do that part of pest control on my own.

6 years ago

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Paul Renton, WA

He arrived in time, friendly, polite and ready to listen to the concern of a customer like me. He is professional and skillful. Many Thanks. Paul

6 years ago

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Geoffrey G Garwood Austin, TX

Jose C was by earlier and did a great job! He checked in with me when he got here and was super nice.. Everything looked good when he was done..

6 years ago

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William Klein Medford, NJ

Mr. J greeted me at the door to advise me of what treatment he would be applying. Here's was most courteous and performed a thorough job.

6 years ago

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Terri Beach Santee, CA

The Service Tech was very professional and thorough and did a good job explaining what he needed to do to take care of our flea problem.

6 years ago

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DC Gallock Henderson, NV

A salesperson showed up at my front door last night saying "please step out of your house." We were shocked!!! When we refused, he walked away stating "I don't talk to people through doors." Aptive needs to train their salespeople. In this day and age for someone to show up at our front door and say "please step outside" is equivalent to saying "I want to harm you and get access to your house so open the door and let me...a complete stranger...into your house. Ironically we do need a pest control service but it will never be Aptive.

6 years ago

Reply from Aptive Environmental

So sorry to hear this! We do not condone this type of behavior and appreciate you bringing it to our attention. Please let us know if there is anything more we can do for you. Wishing you the best!

Jul. 19th, 2019

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Preston Porter Austin, TX

Came to perform service, I was home, the technician didn’t make contact with me. Says he did half the yard and back gate was locked. I didn’t seem him do anything, there is no lock on the back gate. If this is the type of service I will receive, I will be cancelling the service and will never refer to a friend or associate. I need the service redone immediately.

6 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Preston. This is not okay. We'd be happy to get someone out there to finish the job. Please take a second to reach out to the Austin branch so we can set up an appointment with you.

Jul. 24th, 2019

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Mary Winter Fort Worth, TX

My technician was Jace W. He was on time and very polite. Jace answered all my questions. He preformed his work efficiently.

6 years ago

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Charlotte Contreras League City, TX

I like the service, but encourage management to ensure scheduling of appointments guarantees technician’s arrival within the 2 hour window, not after.

6 years ago

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Albert Balderas Upland, CA

This is my first time using aptive. Very pleased so far. You have knowledgeable Technicians. Professional and easy to work with.

6 years ago

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Darcy McKinney, TX

I had my quarterly service today and was gone while the technician came - when I got home I went out to see if they got the wasp nest I had noticed a few days ago and it was still there. It makes me question how good of a sweep they are doing considering this is out in plain sight. Not impressed this time around.

6 years ago

Reply from Aptive Environmental

Sorry to hear this, Darcy. Please reach out to the branch so we can set up a free reservice for you.

Jul. 19th, 2019