Name: Aptive Environmental
Rating: 4.2

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JJMartin Woodland, CA

Our neighborhood has experienced a wasp invasion. The technician quickly identified and knocked down the 3 wasp nests attached to our house.

6 years ago

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Donna Renton, WA

I emailed to cancel the appointment because I wouldn’t be home. They emailed to say the showed up, but I have no way of knowing if they did or what they did. My review is on why say email us if we need to cancel or reschedule if that doesn’t work. I still have ants in the kitchen from the last appointment, you stuff didn’t seem to even slow them down.

6 years ago

Reply from Aptive Environmental

Donna, we'd be happy to get you back on the schedule. Please reach out to the local branch.

Aug. 22nd, 2019

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MC Flores San Antonio, TX

Professional and friendly, totally understandable of my problems and took care of it with totally great customer service.

6 years ago

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Chris A Alexandria, VA

Technician was friendly and professional. Covered his shoes before entering the home, even though we didn't ask him to. Treatment was completed quickly.

6 years ago

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Victoria Deloney Wilson Rancho Cordova, CA

Very friendly and knowledgeable staff. Ask me questions and ensured that they serviced areas of immediate concern. thanks

6 years ago

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Clayton T Spring, TX

Brooks did an excellent job addressing the problem areas around our house. This was a follow up from poor service the week before and he did well to ensure that everything was treated correctly.

6 years ago

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Nicole Wiley Aurora, CO

Terrible! The sales guy Jordan talked a huge game! He made their services sound incredible and worth every penny!! Promised so many things, pest removal, nest removal and so much more! When “the kid” arrives to provide me with this “amazing” service...he just puts his little backpack of bug repellent on and sprays..he removed nothing, he set zero traps on my property. Now I’m getting the run around from him and the office. I’ve called to complain an a “young girl” promises a manager will call me...HA! This company is a SCAM!

6 years ago

Reply from Aptive Environmental

Nicole, we've responded to your message on our other social media outlets. Please reply there! Thanks!

Aug. 22nd, 2019

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Vicki Howell Township, NJ

Jordan S did an excellent job ! He was thorough and very attentive. He even found a spider my son saw crawling under the entertainment center. Thank you VG

6 years ago

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LinTim Vista, CA

I was disappointed with my service. The technician was very nice, but was only here for about 15 minutes. I still have a lot of spider webs all around my house and yard. When I signed up for the service, I was told they would be taken care of. They were not.

6 years ago

Reply from Aptive Environmental

Lin, please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 22nd, 2019

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Joyce Beeton Deer Park, TX

Shamika was very courteous and thorough.The company is there when they say they will be. The personnel at office are very polite and helpful.

6 years ago

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Rene gonzalez Friendswood, TX

My technician was excellent! I think he went above and beyond the call of duty. I had special needs for a problem with wasps. He listened to me and took care of my needs. Of all the technicians that have been out here, he is the best. I am very upset with Aptive consistently taking money out of mr bank account with no authorization. This has happened at least three times. That is theft!

6 years ago

Reply from Aptive Environmental

Rene, please reach out to the branch so we can add this to your account. Thanks.

Aug. 22nd, 2019

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Jennifer L Boudreau

Elizabeth M came out and did my first pest control treatment. She was nice, informative, and did a great job! So far, so good, I am happy!

6 years ago

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Bridget Becker Saint Paul, MN

The technician did all that she promised with little disruption to our day. Explained what she did and let us good notes.

6 years ago

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Kevin Poway, CA

I pointed out what I thought were problem areas. The technician, Jose, took care of those and others I was not aware of.

6 years ago

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Jim Coogan Monroe, WA

I have absolutely no complaints. The technician explained what he was doing, why he was doing it, and pointed out areas I could work on.

6 years ago

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Julia Sharp Renton, WA

He was awesome! So kind and personable. He came back during to my error of not having him spray in 2 places. I really appreciate him.

6 years ago

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yibin wang Berkeley Heights, NJ

I was engaged them when a sale person knocking my door in a weekend, and asked me to give a trial at a discount price $35. I repeatedly indicated I just to try once. However, the sale person put me in the contract and sent email that I did no realized I needed to call to cancel with 3 days. I call several times to cancel but their requested $200 cancellation fee. I was still fighting for getting out this trap!!!

6 years ago

Reply from Aptive Environmental

Yibin, please reach out to the local branch so that we can make sure that you are taken care of. Thanks!

Jul. 31st, 2019

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J McAreavy Kirkland, WA

Yesterday Aptive returned to the house to spray the lower level again. He was very courteous, and thorough. Great service

6 years ago

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Jennifer D. Houston, TX

The service lacks care. I’ve had 3 services and still have issues. Never had issues before with previous service. It’s disturbing that I’ve asked them to come back and re service twice 45 days in because the service professionals literally only sprayed the perimeter of the house and not the yard. So I have ants and bugs everywhere in the yard. The service/product is weak! Can’t wait to be out of contract to cancel.

6 years ago

Reply from Aptive Environmental

Jennifer, we'd be happy to send another one of our trucks back out to your house. Please reach out to the local branch and set up an appointment. Thanks!

Aug. 22nd, 2019

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Anita Archer Pearland, TX

Everyone is polite and professional. Those we spoke with thoroughly explained what they were doing or what they had done.

6 years ago

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Dave F Wheaton, IL

The technician from Aptive did a great job this morning. I regret I don’t recall her name (but our house number in Wheaton is 18).

6 years ago

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Robert Elk Grove, CA

Service was requested for wasp nest in front and back yard. Front completed but because side gate was locked technician left without completing the job or even requesting the side gate to get unlocked.

6 years ago

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Ana Ontiveros Sylmar, CA

Great service by technician! The sales representative was very informative and took the time to work with us with our budget.

6 years ago

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Rich W Monroe, WA

John was very nice and explain what he was going to do. Also answer my questions about the safety for our dogs and chickens.

6 years ago

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Esther Jaenke Roseville, CA

Totally pleased with the service! The gentleman that provided our service was very detailed, polite, friendly and knowledgeable.

6 years ago

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Pia Renton, WA

Leslie was very nice and explained how the process works and reminded me what I needed to do in case I have any special request so that it can be accomodated.

6 years ago

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Connie R Niave Diamond Bar, CA

A Gentleman named Mario came today to spray for spiders, he was extremely nice and very helpful, I really appreciated his kindness.

6 years ago

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Sil Mahopac, NY

I am not happy with the service at all. This is a re-service since the quarterly didn’t do it. I have multiple spider webs and I told the tech about them. I have pictures of the webs that remain even after the work I wish I was not in contract because I would not continue with Aptive. I told the tech we saw 1 house mouse and all that he did was leave me 3 mouse trap glue. I could do soo much more going to Home Depot and getting materials. He said he would stuff steel wool into visible holes indoors but never came back in to do that. I am no t happy at all. Would not recommend.

6 years ago

Reply from Aptive Environmental

Please reach out to the local branch so we can make sure you are taken care of. We'd be more than happy to send another truck back out to your home.

Aug. 13th, 2019

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Josie Vacaville, CA

Matt is efficient and courteous. We have not seen any ants since the initial service which was over a week ago. The spiders have disappeared too.

6 years ago

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James Koon II Deer Park, TX

Tim was a very nice gentleman and knowledgeable on the Pest Control Industry so he is welcome to come and treat my yard anytime....

6 years ago

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rolando cana Chula Vista, CA

Steven did an outstanding job! He is very professional and he knows what he's doing. Thank you so much, no more spider web.

6 years ago

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Elliott Bonney Lake, WA

Experience was great, Nathan was awesome to work with, I can't really rate anything to do with pest control yes, But I can in a month. Give the boy a bonus Elliott West

6 years ago

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Happy Customer Olathe, KS

Christian M did a great job of treatment inside and out he took time to listen and the results were the best yet. Thanks Christian

6 years ago

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Keri Plant City, FL

The experience has been awful.. the technician that said they completed service ...never completed any service. I have his 3 hour late arrival on video ... a ring on the door bell that no one answered because no one was home and then him leaving 1 minute later. The 1st guy couldn’t even open the unlocked gate so the exterior service was never completed. Sooo I haven’t even received completed services and they have my money!

6 years ago

Reply from Aptive Environmental

Keri, sorry to hear this. We'd be happy to send a truck back out to finish the job. Please reach out to the local branch at your earliest convenience.

Aug. 13th, 2019

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Mike Hopewell Junction, NY

So far so good. Josh the technician was excellent. We will see how it goes. We are new to the company and everyone was professional.

6 years ago

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Gina Pearland, TX

Today Isabella was very thorough and friendly making sure to ask if we were having any specific issues that needed to be addressed.

6 years ago Edited September 14, 2021

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Edwin Villalta Pearland, TX

Over all very excellent service, kind and very professional. For the price it’s a very good service and will continue to keep it.

6 years ago

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Ada Ausberry Fredericksburg, VA

Technician Robert R. was very professional, pleasant, and followed the procedures as all the other previous techs. Good company to do business with.

6 years ago Edited September 14, 2021

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Michelle Silver Spring, MD

TERRIBLE COMPANY. SCAM. Do not use them. They reel customers in with a special, but once they provide the service, you can't get a hold of anyone in customer service. Was told that my message was marked "urgent" to speak to a manager, and I called back a couple times, but to no prevail. It wasn't until 2 WEEKS after my initial call that I finally reached a woman in corporate who gave me an attitude. Servicemen was on FT with someone the whole time during the service. Very unprofessional and deceitful marketing. 11/10 do not recommend

6 years ago

Reply from Aptive Environmental

Sorry to hear you haven't been satisfied with our service, Michelle. Please reach out to the local branch so we can make sure you are properly taken care of.

Aug. 13th, 2019

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John W Bonney Lake, WA

Great service, Lacho did a thorough job on my property. He explained all the chemicals he used and got rid of the army of spiders my wife loves so much!

6 years ago

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Rosalva Chula Vista, CA

Very professional, the technician was on time and quick. He called prior to arriving and also explained the process once he was done.

6 years ago

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Lori Antelope, CA

Technician was very courteous, professional and informative. He introduced himself, but I cannot recall his name! Very friendly and polite.

6 years ago

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John R City of Saint Peters, MO

Ashton went above and beyond helping me take out some cicada killing hornets in the ground. He took the time to explain what he was putting down and overall did a good job.

6 years ago

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Nolberta Rancho Cucamonga, CA

Luis N, was really awesome he did an amazing job with the other gentleman that was with him really good customer service and overall..! Thank you

6 years ago

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Abbie Markum Pearland, TX

Technician was very polite and professional. Since we started with your program we have been very p[eased with the company.

6 years ago

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Pat Weathers Portland, OR

Your technician was very pleasant and amenable to deal with. The problem is that the number of ants entering my house dramatically rose within the next week and continues to this day. Now I have trails of ants, rather than scouts. Was there sugar in the spray, perhaps not, but it's one explanation and your salesman and technician both said, (multiple times), just call us if the problem continues. Can't do that as I did cancel in 3 business days, but I can't help but wonder . . .

6 years ago

Reply from Aptive Environmental

Pat, please reach out to your local branch if there is anything more we can do for you!

Aug. 13th, 2019

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Julie wicklsnder Troutdale, OR

I am NOT at all happy with the service I received! They were here maybe a total of 10 minutes and hardly spent any time at all sweeping around the house or under the eves. I have spiders and webs everywhere. All over my plants and outside furniture. They are even worse than before. I will not be recommending this service to anyone and wish to cancel my agreement. Poor service and very poor products that seem to do nothing!

6 years ago

Reply from Aptive Environmental

Thanks for reaching out, Julie. We definitely want to make this right. Please reach out to the local branch as soon as you get a chance.

Aug. 13th, 2019

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Tom P Brea, CA

Angel C was awesome! We had ants inside the house and Angel was able to address. He is professional and took the time to listen to my concern.

6 years ago

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Kenneth Wieland San Antonio, TX

Logan S. was friendly, thorough and professional. We've been very satisfied with the service, which we have had for over a year now.

6 years ago

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Holly Sugar Land, TX

Al did an excellent job. Happy with his pleasant attitude and professionalism. He was extremely thorough and explained what he was doing.

6 years ago