Name: Aptive Environmental
Rating: 4.2

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RBH League City, TX

Not only did he do the service but he took the time to give me some knowledge on thing he found outside, very personable

5 years ago

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Vanessa J Austin, TX

Maurice A came out. He did a great job explaining what he was using and where. He listened to my concerns and acknowledged them.

5 years ago

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David B. Imperial, MO

Kevin B. was on time and very professional. He is always very friendly and smiling every time he comes to do our service.

5 years ago

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Bob Rodrigues Vacaville, CA

He was great, came to door & explained what he was going to do, it was raining & he was very pleasant & friendly , great guy 😊

6 years ago

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Amanda Farmingdale, NJ

Excellent service as always. Dan B was super nice and has a wonderful sense of humor. Great work, and thanks for always wow-ing us!

6 years ago

Reply from Aptive Environmental

Happy to help! Thanks, Amanda!

Dec. 6th, 2019

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Chuck Winchester, CA

We’ve noticed that the service isn’t what it used to be and this last service was awful. The technician came out as scheduled. Normally we are home but not this time, the dogs were in the house. The technician did only the front. Did not do sides or backyard but charged for entire service. We called when we reviewed our video and cancelled. A week later still no email about cancellation or refund. Had to call again.

6 years ago

Reply from Aptive Environmental

Chuck, so sorry to hear this. We definitely want to make sure you are taken care of. Have you gotten ahold of the branch?

Dec. 6th, 2019

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Regina Bigler San Antonio, TX

I was called a day or so before the appointment. The young man, Degerald P, arrived on the appointed day. He was friendly and efficient.

6 years ago

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Jacob D Saline, MI

Corey did a great job today with my service. He was polite, professional, courteous and very respectful of my time. Thank you! -Jacob D.

6 years ago

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Emily Hurst O'Fallon, MO

Quick service. Receipt sent immediately after completion. Decreased the amount of bugs we usually get in the basement during the fall by 80%.

6 years ago

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kim Poway, CA

Always a pleasant experience with our technicians. Josh W was super friendly. Since we started using Aptive we haven't had any pests issues!

6 years ago

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D Vazquez Lutz, FL

First of all my service is every 3 months. They came in October and had to make a complaint for not completing the service yet they stated they did. They came today 11/25/19 charged me $125 and not only did they come in the correct month, but the technician didn’t even treat my back porch or specific areas of interest. I am considering cancelling these services.

6 years ago

Reply from Aptive Environmental

So sorry to hear we dropped the ball! Please give us a call so we can make this right! Thanks so much in advance!

Nov. 27th, 2019

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Bea Miami, FL

Nikeisha P provided an excellent service. She sprayed all the corners and took off the spider webs from outside. Very professional.

6 years ago

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Mike Carlsbad, CA

The technician showed up right on time and was very polite and courteous. However, upon inspection we found several instances of spider webs, especially on the under side on the chairs in the yard as well as the coffee table. The spider webs were the very thing I asked him to focus on

6 years ago

Reply from Aptive Environmental

So sorry, Mike! We'd be happy to send someone back out to properly finish the job. Please give us a call and let us know when works best for you!

Nov. 27th, 2019

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Mary Cormier Missouri City, TX

Don did an great job...very professional and courteous. He treated 4 ant beds and sprayed around the whole house. Thanks.

6 years ago

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Robert Castro Tampa, FL

Devon (our technician) did a great job. He was responsive to our needs and he was professional and courteous. Thank you!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to compliment Chad. We are so pleased to have him on our team. We are looking forward to sending him to your property next time. :)

Mar. 13th, 2020

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Joe Rancho Cordova, CA

Only did half of the job. Did not remove webs. I expect to be charged only half price. Called to find out when to expect the service tech at 3:30 pm, was put on hold for over thirty minutes, then received a message that I needed to leave a message, which I did. Still have not received a call back.🤬

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Krc1220 Trenton, NJ

As always too notch service from Aptiva, very accommodating and informative. Cant say enough about this terrific company and their team!

6 years ago

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A Simon Zephyrhills, FL

Technician was very polite and knowledgeable. Introduced himself and provided thorough explanation of service before commencing.

6 years ago

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Steve C Bowie, MD

Aptive always responds to my needs as well as having the most courteous friendly technicians. I am extremely happy with Aptive as my provider.

6 years ago

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Patricia Ennis Herndon, VA

Alfred M was polite, engaged and made sure we were happy with the service. A new cycle of Mousetraps in the garage was much appreciated.

6 years ago Edited September 14, 2021

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David W Schafer Irvine, CA

Kevin A did a great job today and told us what he was going to do and then did it. He was polite and represented Aptive very well

6 years ago

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Kim B. Katy, TX

As usual the service was great. Kyle came out to my Katy home and did a backyard re-treatment. Extremely professional. Kim B.

6 years ago

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Stacy Miller Auburn, WA

She was super friendly, courteous, and detail oriented, helping to explain and show me about bees, as well as spiders we are seeing.

6 years ago

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Jankowski Family Pittsburgh, PA

I especially want to make mention of Mr. James D of Aptive Environmental who did an excellent job of targeting and spraying around our home.

6 years ago

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YSB Monsey, NY

I got an email notice about the service appointment but I didn't see it for some reason. The technician showed up and didn't tell anyone he was here even though I was home. I can only hope he did what he said he did.

6 years ago

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Philip Sacramento, CA

I made my appointment for 2-4pm on the phone with customer service. Technician showed up at 8am and we missed the technician. We were unable to get him to spray the inside of the house. As a new customer, I'm not very happy with this time management, because time is very important to me. I don't think was the technician's fault, probably the customer service. I will likely not continue with Aptive Service after my initial contract is finished, if service is inconsistent.

6 years ago

Reply from Aptive Environmental

We definitely want to make this right, Philip! So sorry for the inconvenience this caused. Please give the branch a call when you get a chance!

Nov. 14th, 2019

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Robbi E. Antelope, CA

Circus was very professional and considerate. Very much appreciated him asking if I wanted him to let me know when he was done.

6 years ago

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Stephanie Goldie-Brasacchio Camarillo, CA

Abigail G was simply the best! He was on time, very knowledgeable, fast and very courteous! Should be recognized as a very valued employee!!

6 years ago

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Debra Tomerlin Friendswood, TX

DAnthony M was very polite and professional. He sprayed around the house and also treated several ant beds that he spotted.

6 years ago

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Denise Lopez Mahopac, NY

I would’ve given 5 stars! Technician was great professional knowledgeable! he ran out of material the copper mesh to plug-in any holes from the inside of the house.

6 years ago

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Al G Edmonds, WA

Shannon our Technician did a great job listening, treated all reviewed areas of concern, and answered all my questions thoroughly.

6 years ago

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Hue Bothell, WA

Very reliable company, they responded very quick for any problems you concerned. I am pleased with this company and their hard working technicians

6 years ago

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Lisa m Medford, NY

I’m a customer from Long Island. Sorry to say I will no longer deal with this company. Good service. Although you have 30:days to pay the bill. One of the employees in the Billings department would call and harass for payment His name is Chris he would call before 9am within in the first week even though the contract says 30 days. This employee would text all day and do not call him. He would put you down as if you are garbage. STAY AWAY from this company they are located in Deerpark New York

6 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention, Lisa. This is something that we definitely want to look further into. So sorry you had a poor experience.

Nov. 7th, 2019

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Mandy C Fredericksburg, VA

I DO NOT want service every two months. I want every 3 months as agreed upon. Upon receiving a reminder concerning service in November I called the number listed and said the above- 3 months. Today I get an email that service has been completed. Does the office NOT communicate with the tech. I not a happy customer!

6 years ago

Reply from Aptive Environmental

So sorry to hear this, Mandy! Please give us a call so we can get everything figured out! We definitely want to make this right.

Nov. 14th, 2019

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Mike Purcellville, VA

Alexander R came to my house today and did a redo service . He did a very good job. I think he is positive worker for company.

6 years ago

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Tim Barbour White Lake, MI

Love this Company! The techs are always prompt and professional. Eric serviced our home today and was very pleasant. Very impressed!

6 years ago

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John Woodbridge, VA

Ron gets five stars. He answered all questions to my satisfaction in addition to performing service that I can depend on to keep ants out of my house.

6 years ago

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Anne Stevens Richmond, TX

Darius was great today! He made sure we had the right poison for the bugs I've been seeing lately. He was fast and thorough.

6 years ago

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Ali Riche Sugar Land, TX

Darious did good job covered areas outside the house as well as inside. he listened to any pest issues we are observing and applied needed chemicals

6 years ago

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susan wright Seabrook, TX

Aaron S. was a very good technician making sure he knew what we wanted done and then getting to work. He was very cordial and considerate.

6 years ago

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Bob Carnation, WA

I don't know if anyone came or not during my last scheduled appointment . There was no indication anyone came. No note, no knock on the door - Nothing. I do know that my request for you to take down the pads you put up on a prior visit to catch wasps was not complied with. Also, I don't know if you addressed the ongoing wasp problem. We still have the problem. Frankly I am having a struggle determining any value I am getting from you folks.

6 years ago

Reply from Aptive Environmental

Bob, thanks for your review. We'd be happy to send one of our trucks back out to your home to ensure all your needs are being met. Will you please give the branch a call when you have a moment? Thanks!

Oct. 29th, 2019

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Priscilla Griffin Temple, TX

only been a customer for 3 months and already have had to call for a reservice over 10 times or so. Billing has been a nightmare as well. Techs show up at our house with no notice what so ever. Their system is always trying to do a quarterly service without being 3 months yet. The girls on the phone are nice, but they can't resolve the issue. I have had so many credits added to my account for their mistakes (that they own up to), but enough is enough.

6 years ago

Reply from Aptive Environmental

Thanks so much for bringing this to our attention, Priscilla. We apologize for the inconvenience. Please give us a call so we can make sure you are properly taken care of.

Oct. 29th, 2019

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Barry Starr Cibolo, TX

Ty was great, very professional and took time to explain application. Ty actually cleaned spider webs which other technicians have not been doing.

6 years ago

Reply from Aptive Environmental

Happy to be of service, Barry!

Oct. 22nd, 2019

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Pam Englewood, CO

This is a horrible company with a product that doesn't work and employees that are dishonest. The product is horrible since I switched from Moxie I now have a spider problem. I was charged today even though no one came to my, I was home all day, and I wonder how many times that has happened. DO NOT USE THIS COMPANY!!! I wish I could post pictures...

6 years ago

Reply from Aptive Environmental

Pam, thanks so much for bringing this to our attention. We definitely want to make sure you are taken care of. Please give us a call as soon as possible. Thanks!

Oct. 22nd, 2019

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Mike Karas Santa Clara, CA

Joshua S provided a great service around my house and yard. He listened as I pointed out the issues and then he took care of them.

6 years ago

Reply from Aptive Environmental

Glad we could help!

Oct. 22nd, 2019

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Carol S

Your representative came as scheduled, worked effectively and quickly. Was Courteous and polite. Christian representative Carol S customer

6 years ago

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Craig Fair Oaks, CA

Very professional and knowledgeable. Called before appointment and was right on time. Went above and beyond his call of duty.

6 years ago

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Kimberly koenig Ballwin, MO

He is very nice and does a great job, but he left the gate open and i have dogs. This has happened before, and it is very important to me that it is closed.

6 years ago

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George Englishtown, NJ

Recently had a routine service call and Anthony G helped address the cricket problem we have in the basement by explaining the problem and treating the area.

6 years ago

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Elina Weisberg Miami Beach, FL

Very poor service. Actually zero service. If o sprayed holy water would probably get better results. Canceled my account after one year since they make you sign very unfavorable contract, they made a mistake which they admitted to. Customer service representative from their Deerfield Beach Office continued calling and threatening me for the payment for service that was long canceled. Worst experience ever.

6 years ago

Reply from Aptive Environmental

Thank you for your review, Elina. We will address these issues with the branch manager.

Oct. 21st, 2019