Name: Aptive Environmental
Rating: 4.7

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Kuljit Riar Sacramento, CA

Our experience with Aptive has not been a good one. We have no problem with the technician but we were told that 3 months ago that our money will not be taken out but once again we were charged again. We keep getting told this service is our last one but technicians are still coming to our house saying it’s our last one. Don’t understand why they keep taking our money when we canceled our service.

4 years ago

Reply from Aptive Environmental

Kuljit, please give us a call so we can see that your account is closed out. We apologize for the inconvenience.

Mar. 10th, 2020

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Himanshu Rajpal Fairfax, VA

Good company to work with. So far they are the best in what they do. No issues so far. Looking forward to work with them do long long time.

4 years ago

Reply from Aptive Environmental

We so appreciate you taking the time to tell us how well things have been going! We are likewise looking forward to continuing to deliver for you! :)

Mar. 11th, 2020

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Bruce Stewart Oceanside, CA

Wasn't home at time of last visit, but from notes left by the technician, he preformed all pest control tasks as expected. Usual fine service.

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to show us this appreciation! Please let us know if you would like any more information. We keep records not only of what services are performed but also what products were used. We are looking forward to seeing you again soon!

Mar. 11th, 2020

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Linda Madden Arnold, MO

Aaptiv always does a great job with the treatments. I don’t have the name of the technician that did the service this time.

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to show appreciation for our team. We are so proud of them and are looking forward to continuing to provide you with this level of service in the future!!

Mar. 11th, 2020

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Bill Wentzville, MO

Justin O performed our treatment today. What a very nice young man. Very friendly and efficient, he doesn’t overlook anything. In fact, I would like to request him for all future visits. Great guy!

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express your appreciation of our Service Professional, Justin O. We are so proud to have him on our team and are looking forward to setting him up as your preferred Service Professional. :)

Mar. 11th, 2020

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Larry Rookey El Cajon, CA

Sadly I forgot my guys name! He was very nice and asked if I had any questions, answered them. I was. Very happy with the service as usual.

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to appreciate our Service Professional. We are so proud of our teams and are looking forward to providing you with a regularly outstanding service. :)

Mar. 11th, 2020

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Rich T. Bellevue, WA

Bob O is a great technician, very knowledgeable, and did a very thorough job! Please give our Thanks for a job well done!

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to express your appreciation for our Service Professional, Bob O. We are proud of him and are looking forward to providing you with this level of service every time!

Mar. 11th, 2020

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Jennifer Loomis, CA

It’s been great, they always come when we need them, we don’t have to wait long for service. The employees are very nice

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation for our teams. We are so proud of them and the way they embody our values. We are looking forward to continue to provide you with services you can rely on!

Mar. 11th, 2020

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Richard K. Everett, WA

My service on 2/28/2020 was terrible. I didn't see any treatment done per the technician notes. He left after 5 minutes he arrived which to me doesn't sense how he can do all exterior cracks, air vents, exterior foundation and garage, and he never came inside of home. I called him immediately after he left and left a voicemail and he did not call me back. I'll be cancelling my service.

4 years ago

Reply from Aptive Environmental

Richard, thank you for bringing this to our attention. This is not okay. Please give us a call. We definitely want to make sure you are taken care of.

Mar. 3rd, 2020

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Mary ann Egner Lake Saint Louis, MO

Tech guys are always polite and quick to do their job. My only issue is that they never call ahead to let you know they are on their way, as I was told they would.

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to share your experience with us. We want to make this right for you and get you the call ahead that you need. We have notified an account manager to make a special notation on your account to handle this for you. :) Please let us know if there is anything else at all that we can do.

Mar. 12th, 2020

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michael Anaheim, CA

The tech who provides my service, Ehiamen U, is great! He's very professional, quick, and response to requests to treat specific areas.

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment our Service Professional. We are so proud to have him on our team. :) We are looking forward to sending him to your property next time!

Mar. 12th, 2020

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Loretta Groen Everett, WA

Kina A is the most thorough tech we've ever had. She is friendly and communicative and a great work ethic. Thank you Kina!

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to express appreciation for Kina! We are proud to have her on our team. :)

Mar. 12th, 2020

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Debbie Riverview, FL

Aptive does a great job dealing with bugs! Really great job! It's affordable and it's worth it! They get the job done! Thank you Aptive!

4 years ago

Reply from Aptive Environmental

Thank you so much for your ecstatic review of our company! We are so pleased to know that we have provided such an excellent service for you. :)

Mar. 13th, 2020

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Helen Owens Zephyrhills, FL

The laziest technician I have ever had . He was also very rude. After today I really would not be able to recommend Aptive. I would like to talk to the technicians manager and/or supervisor. Thank you, Helen Owens

4 years ago

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BURRELL League City, TX

The Company does a good job of eliminating house pest very efficiently. What I dislike is the Company does not call prior to showing up to performing pest control.

4 years ago

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JH Minneapolis, MN

The inspector Shawn G showed that he cared about solving my rodent issue. He asked questions that help keep my family safe. Jovona H

4 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Shawn. We are so thrilled to have him on our team. :)

Mar. 13th, 2020

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Marcos Tijerina San Antonio, TX

Bernard R, as always very polite and attentive, he deserves the highest rate start, keep up with the excellent service that you provide Bernard R

4 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Bernard. We are proud of him and are pleased to have him on our team.

Mar. 13th, 2020

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Barbara Tampa, FL

I called several times in December regarding silverfish and bugs inside my house. No one came or called as promised. I told this to the rep who scheduled my last appointment and I was told they would be at my house between 11 and 12. The tech showed up at my sons house (Bryan B) at 11:30 instead of my house. They told the tech they didn't have any bugs on the inside. The tech came to my house at 2 and we weren't home .

4 years ago

Reply from Aptive Environmental

Sorry for the mix-up, Barbara! Please give the local branch a call so we can reschedule with you!

Feb. 19th, 2020

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Jose L Martinez La Porte, TX

The Technician (Tim C) was very professional, courteous, and good to work with. He explained what he was going to do and did it in a timely manner.

4 years ago

Reply from Aptive Environmental

Thank you so much for complimenting Tim. We are so proud to have him on our team. :)

Mar. 13th, 2020

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Anthony Boulder, CO

STAY AWAY!!! These guys are the worst company I have ever done business with. I could go on all day about everything they have screwed up and then LIED about, but I cannot even get them to return my calls! Once they get your money they are gone and you will never get any feedback/reports on anything they do and they keep trying to charge you for their terrible, TERRIBLE service...save yourself headaches and just go with a real pest control company!

4 years ago

Reply from Aptive Environmental

Anthony, please give us a call! We definitely want to look further into your claims. Thanks in advance!

Feb. 10th, 2020

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KB Houston, TX

Great service. The big Texas bugs have minimized since D’Anthony has been spraying with Aptive. He’s punctual and polite.

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service! Everything is bigger in Texas, but D'Anthony has got this. :)

Mar. 13th, 2020

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JDL Renton, WA

The technician was very attentive to my concerns, offered complete and valuable explanations of what she was going to do including how and why. I highly recommend her.

4 years ago

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Barrel Graham, WA

This is the second time Taylor has worked on one of my properties as I recently moved. Yesterday she did a great job WOW

4 years ago

Reply from Aptive Environmental

We are thrilled to get a WOW! We love Taylor and are proud to have her on our team. :)

Mar. 13th, 2020

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loogano onagool Aldie, VA

Awesome, very professional, and great attitude, he understood and took care of the situation immediately, good job, thank you

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our service. We are thrilled to have provided you with exactly what you needed. :)

Mar. 13th, 2020

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Michelle League City, TX

Tim C was an excellent tech...he even came out earlier than expected. He was friendly, courteous, and very knowledgeable. Thanks for coming out so quick Aptive!

4 years ago

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Paul Johnston Manassas, VA

Great and thorough job. Answered all my questions. Provided me with sticky traps to catch bugs and showed me how to use them.

4 years ago Edited September 14, 2021

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Doris Yanez Richmond, TX

it was great. the agent showed up on time and we got a call before showing up which is great to avoid having to reschedule.

4 years ago

Reply from Aptive Environmental

Thank you for complimenting our people. :) We are proud to offer convenient notifications of service, so you don't have to worry.

Mar. 13th, 2020

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Family of Filippov's Sacramento, CA

4 years ago

Reply from Aptive Environmental

We appreciate you taking the time to tell us how well things have been. :) Thank you.

Mar. 13th, 2020

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Janis Wappingers Falls, NY

Wesley was very polite. He explained what he was going to do during this service . He answered my questions. I was very satisfied. Jans Headlee

4 years ago

Reply from Aptive Environmental

Thank you so much for taking the time to compliment Wesley. We are so proud of him. :)

Mar. 13th, 2020

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Nakaa86 Hastings-on-Hudson, NY

Joaquin was professional, efficient, knowledgeable, And personable! A very good representation of that which your company professes to be.

4 years ago

Reply from Aptive Environmental

Thank you for complimenting Joaquin! We are so proud. :)

Mar. 13th, 2020

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FFitz G Houston, TX

Horrible customer service and deceptive practices. I ordered service for my dad and they refused to cancel after he passed away. Then they added an extra quarter to the contract because I had to postpone an appointment 2 days because he was in the hospital for severe COPD. This month, billed me twice and refused to reverse it so I had to dispute through the bank. Tried to resolve through them several times but they don't care as long as they can keep you in a contract. Bugs also seem worse after they treat. Check their lawsuit before signing but better yet, STAY AWAY FROM UNETHICAL COMPANY!

4 years ago

Reply from Aptive Environmental

Thank you for bringing this to our attention! So sorry to hear your experience with us has been less than satisfactory - this is not okay. Please give us a call at the local branch. We definitely want to make this right.

Jan. 27th, 2020

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Vlad Columbia, MD

The tech was very knowledgeable and extremely thorough. I would recommend the same tech to come back and service my location moving forward.

4 years ago

Reply from Aptive Environmental

Thank you for for taking the time to tell us about how excellent our Service Professional has been! We are very proud. :)

Mar. 13th, 2020

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Gino Caira O'Fallon, MO

Mike was really thorough, even taking down spider webs under the eves, and spraying window sills. Very happy with this technicians. .

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to express your appreciation. We are proud to have provided you with this service. :)

Mar. 13th, 2020

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Evangelyn Te’i Barrington Carlsbad, CA

Omar is awesome! He is always on time and very courteous and polite. Professional and does a great job. Thank you Omar! Need more people like him.

4 years ago

Reply from Aptive Environmental

Thank you so much for reaching out to compliment Omar. We are so proud to have him with us. :)

Mar. 13th, 2020

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David Murguia Elk Grove, CA

Our tech. was very friendly and professional in matter. I enjoyed our interaction and he was very responsive to our needs.

4 years ago

Reply from Aptive Environmental

Thank you for taking the time to compliment our Service Professional. :) We are so happy to have them with us!

Mar. 13th, 2020

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Dawna Plant City, FL

This is by far the best pest control company where you can actually see that bugs die and stay gone very happy with the service

4 years ago

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Rachel Lakeland, FL

The products are very good. Most of the technicians are very professional. Fast and friendly service. My technician today was awesome.

4 years ago

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Ben Fairfield, CA

Like always polite, explained what he was doing and the different techniques that he was using to mitigate our seasonal rodent problem

4 years ago

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Jim COLLIER

JC is the best you have sent out. I was NOT a happy customer previously. Unfortunately you will probably not be able to keep him.

4 years ago

Reply from Aptive Environmental

Glad we were able to correct the issue, Jim! Please let us know if there is anything else we can do for you!

Jan. 22nd, 2020

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Rollie Loewen Glen Carbon, IL

I like the technician and he has my trust. I have been a customer since last summer and have appreciated their thorough application.

4 years ago

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Leon Pearland, TX

Scum and Liar! I was not notified about the service because of an error in email that was revealed on their part! Contract says December! I said don't close me out because I didn't authorize this and need notice! He said 30 days! Was charged the next morning! So the rentals I need for the funeral I'm going to.... This tech screwed me in a major way when he could've left! Notes say DO NOT SERVICE IF NOT HOME. This guy should work someplace else! Had 3 referrals lined up for my family in Chicago! Billing and 1 yr contract makes this a no go! Few more months and I'm free of these crooks!

4 years ago

Reply from Aptive Environmental

So sorry to hear this happened, Leon. Please give us a call. We definitely want to make this right!

Jan. 9th, 2020

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Samantha San Antonio, TX

He was late and no phone call to let us know, not courteous, left without telling us to know he was done, did not have us sign off on the job at the end, and DO NOT EVER want him to come back again. I also did not enjoy not having a timeframe when you notified about the appointment via phone and email; causing to have to call back and wait just so we know when to expect.

4 years ago

Reply from Aptive Environmental

Samantha, thanks for the feedback. Please give us a call. We definitely want to make sure you are taken care of.

Jan. 6th, 2020

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Jill Sullivan Ashburn, VA

Troy P is an excellent technician. SO THOROUGH! I feel like we are going into the winter with all little pests taken care of.

4 years ago Edited October 4, 2021

Reply from Aptive Environmental

Jill, give us a call if there is anything more we can do for you! Thanks!

Jan. 6th, 2020

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Walter Richmond, TX

Mr. M was very professional and knowledgeable. He answered all of my questions and was just super kind. Good hire Aptive!

4 years ago

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David Fiederlein Carmel, NY

The tec, Michael did a great job. He addressed additional issues that I brought to his attention and resolved the problem right away.

4 years ago

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Elena Smith O'Fallon, MO

Your Aptive women who did the spray was very thoughtful and should be given extra money for working on Christmas Eve!!!!!!

4 years ago

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Lauren San Antonio, TX

Daniel did an amazing job today! He was very friendly and informative. Definitely went above and beyond. I love Aptive and will use them forever!

4 years ago

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Ray H. Morris Plains, NJ

John B performed a great service at our home for the Winter Treatment - good job John you desreve your bonus. Raymond H.

4 years ago

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Judy King Leesburg, VA

Alexander M just completed my 3rd service. He was very courteous, thorough and professional. Job well done! Thank you. Judy K.

4 years ago

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Barbara Sun City Center, FL

Dean was great! We've only been customers for a few months now but are really satisfied with the service we've received.

4 years ago