Name: Aptive Environmental
Rating: 4.7

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Lubia Giraldo Van Nuys, CA

First visit from your company on 6/17/20 Found mr Erik E very professional and courteous. Requesting him again for the next fumigation work. Thank you, Lubia Giraldo

4 years ago

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CHARLES PRINCE Pasadena, TX

Tim C was informative and very professional! He took the time to explain what he was going to do, with what, and knew his products.

4 years ago

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Jan Rutledge Lakeland, FL

Arrived on time, explained service, answered all my questions, completed service efficiently. Best of all, Dean was nice to my dog!

4 years ago

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Hina Zeb Richmond, TX

Very thorough: ceilings in front and back, Welps and grass. He was very friendly! I like how he wears Covering over shoes.

4 years ago

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Matthew Gajda Medina, OH

Eric did a great job, he was very efficient and pleasant to talk to. He was professional and left me with the feeling of a job well done. Good work!

4 years ago

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Aaron Kuras Royal Oak, MI

This place is worst than Comcast in their customer service when it comes to attempting to cancel services. I have been run around for days via email, phone, and their chat function. You are always pushed off into another waiting queue, or told someone will call you back. Scummy practices that hope you will just let their service auto run every quarter. This is my experience with the Detroit branch.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Maria Dobson Damascus, MD

Tony was very professional & knowledgeable. He answered all of our questions & we would like him to come back for the remainder of our treatments.

4 years ago

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Marc Geach Sugar Land, TX

Clarence did a great job and was very polite. He listened to all my concerns and answered all my questions I had about the products he used .

4 years ago

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Imelda Rosario San Diego, CA

So far so good, first time customer...technician was super great, tooked his time to explain what the service is all about.

4 years ago

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Genevieve Masangkay Houston, TX

Mr. B was very pleasant and professional. He told us all the information and details that we need to know. Overall, the staff did an excellent job!

4 years ago

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Martha Sacramento, CA

All of the customer service has been outstanding, from the salesman to the technicians and the receptionists that have answered my calls.

4 years ago

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Gene Konold St Louis, MO

Excellent communication and knowledge. Our tech was professional, thorough, and worked very hard. Made me insanely happy.

4 years ago

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Jesse Van Nuys, CA

I’d like to commend Leo M. for servicing my home in Arleta today. He was able to educate me on the process and the product. Great job!

4 years ago

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Charlee White Orlando, FL

You came into my home to treat it, and in one of the bedrooms there was a some type of pellets and you said oh this is termites. So I had to have a termite inspector come out, only to be told that it is the work of ants. So if you are a pest control company you should know the difference between ant damage and termite damage. Now I'm locked in a contract with an incompetent company and you want to charge me $250.00 to leave after I just had to pay a Termite inspection company for no reason! I do not recommend!

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Denise Cianci Medina, OH

Carl was very pleasant. He listened to my comments and did a great job! We have been a customer for 2 years. Thanks Carl! Denise C

4 years ago

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Randall Fouts Houston, TX

He came to the door and asked what problems we may be having and then went to work spraying around the house and all the flower beds. Great job!!

4 years ago Edited September 14, 2021

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Susan Mrkonic Mission, KS

Excellent customer service - friendly, professional, prompt, both Manager/sales person and Christian, the tech. No bugs seen since initial spray!!

4 years ago

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Mizraim Lorenzo-Aguilar Chicago, IL

William C 5 was very friendly and patient with us. He allowed us to use his phone to complete a form to make it easier on us. Thank you!

4 years ago

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Eric Oquendo Houston, TX

Tech was very polite and knowledgeable about the service, though it has only been a couple weeks since the initial service and I am seeing more fleas and roaches than when I moved in to the house.

4 years ago

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Kevin Gainesville, VA

James was professional, knowledgeable and personable. He addressed my concerns and even let me ask my 500 questions. Great technician.

4 years ago

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John Gittemeier Kansas City, MO

Terrible experience with this company. Tech came and assumed I had a problem with aphids and slugs. I told him no, but I do carpenter bees on my back deck. But I said they were supposed to spray the plants last time they were out. I watch him just spray the plants and leave. Your company has terrible communication and service. As I sit here under my deck I see 6 plus mature wasp nest they missed knocking down I someone with some authority from this company to call me.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel Urbina San Antonio, TX

I like that the products work. What I dont like is some technicians are ride and do a half job. With the exception of Daniel I. He went way beyond others. Thats why I'm writing this review.

4 years ago

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Leo Luna Fairfax, VA

The technician that came and treated my home (Vin B) did an outstanding job, very friendly, and knowledgeable. Thanks for doing a great job.

4 years ago

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Evelyn Gaitan San Antonio, TX

So far I'm satisfied. Matthew M listen to my needs and did everything I ask him to do. He was very friendly did his job and was very knowledgable.

4 years ago Edited September 14, 2021

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Michael Sugar Land, TX

Very polite and professional! He went above and beyond when I told him about the ants and spiders that are starting to creep into my house.

4 years ago

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Jessi Lin Elk Grove, CA

He explained why they do what they do to stop the mice problem. Very friendly, knowledgeable, and wore his mask wo having to ask him.

4 years ago Edited September 14, 2021

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Eunice Pops Dotson Dunedin, FL

Paola did an amazing job today! She was very nice and observant of all and understood the reason for my call. I would love to please have her as my service representative.

4 years ago

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Angel Dallas, GA

Dewan L came out and did a great job! He was fast and efficient and asked us our concerns with what bugs we were having! Thanks guys!

4 years ago

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Allison N Minneapolis, MN

The service tech (Guy R) was great - He made sure I was comfortable with the service and explained everything. Great experience!

4 years ago

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Holly Lucas Palm Harbor, FL

The next morning after treatment I was swarmed by knots as I took pictures of new elaborate spiders webs with fat and happy spiders in the center. Watched as mud daw era crawled into my roof. Technician was kind however should be in the office and not spraying water around my yard. I will now go through the pain of attempting to get out of this contract.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sarah Williams Fredericksburg, VA

Vin, the young man who serviced the house was great. The salesperson that knocked on my door definitely needed to be more upfront about costs and terms of service.

4 years ago

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John Williamson Bristow, VA

Douglas was great! He explained the services he could provide and offered some things I had not thought of. I appreciate him taking care of us.

4 years ago

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trampoline God Rosenberg, TX

My tech today was awesome!!! He was so knowledgeable and took great care in his work! Very happy with the service I got today!

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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D Ewanchuk Redmond, WA

Casey was our Service Tech today, he was friendly, respectful, knowledgeable, and timely. Thank you for the high quality customer service.

4 years ago

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Ann Borkowski Wesley Chapel, FL

Very helpful on the phone when I called. Answered my questions. Richard was very pleasant when coming to the house. Very happy with service!

4 years ago

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Nikki99 Palm Harbor, FL

Richard was very informative & helpful. He put down bait in all the places I showed him. Very nice to do business with.

4 years ago

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FP St. Petersburg, FL

I noticed that there were wasp nests around the area Of my home that were not treated. Also spiders and webs that still remained. Will this be something that will be treated next treatment?

4 years ago

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Dr. Rockzo Chicago, IL

Was very polite and friendly had a very good conversation with him while he was working and answered any and all of my questions.

4 years ago

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Rakesh Elmsford, NY

He was very professional and did take care of our concerns. Although no one called me ahead of time of his expected arrival time.

4 years ago

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Joseph Mai Los Angeles, CA

Toby was professional and prompt. Extremely satisfied and happy with Toby’s knowledge and service. Thank you, Joseph

4 years ago

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Eric Ontiveros Deer Park, TX

Casey B. Was very friendly and dedicated to serve the customer. He went above and beyond. I am extremely happy of his great work.

4 years ago Edited September 14, 2021

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Dean Rath Tampa, FL

They always let me know when they are coming and then call when they arrive. Bob is fantastic. I look forward to his visits.

4 years ago

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Nicole Langone Arnold, MO

Great experience with Darrion he made sure to ask us if there was anything else we needed and that he treated all needed areas.

4 years ago

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Sherizah Sahim Elk Grove, CA

He did a good job of explaining what he was going to do. Did the job quickly and efficiently and didn’t realize he was there.

4 years ago

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Rosalinda Contreras San Antonio, TX

The technician was very courteous and professional. The service was done very quickly . I really enjoy the him doing the job. Thank you Andrew C.

4 years ago

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Tommy Campanella Wexford, PA

horrible customer service. treatments don't work. called repeatedly and can never speak to an actual Aptive person, always an answering service who can do nothing. I have asked to get ants and roaches treated in my home and send a tech out 5 days after my call. they didn't even do the treatment that was scheduled! just did the standard quarterly that has not reduced ants or other insects at all.🤬

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Barbara DeLaRosa San Benito, TX

This is the first time I used Aptive. I appreciate the communication I received when my original appointment was rescheduled.

4 years ago

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Maggie Grindler St Louis, MO

First time using the service. Pleased with the application. Hoping to see positive results. Salesman and technician both friendly and professional.

4 years ago

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bigrange New Port Richey, FL

Antonio was excellent. Very attentive when we explained some issues with wasps we are having. He was a very professional young man.

4 years ago

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fouad bentahir Ashburn, VA

The tech was polite and professional, provided us with all the information needed and answered all our questions. Thanks

4 years ago