Name: Aptive Environmental
Rating: 4.7

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Denise Pitcock Beaumont, TX

Eric came to the door, I told him I have MANY wasp nests all over that need to be taken care of. I saw no sign of him ever being in the backyard at all and when I went to check to see if the wasp nests were knocked down, they were all still there! I am not giving a totally negative rating because the phone operators are good and I've had good service in the past.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ian Wright Seabrook, TX

Clarence was very personable and professional. He was knowledgeable in answering our questions and explaining the concepts of the treatment.

4 years ago

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Leslie Wright Kirkland, WA

The technician took the time to listen to all of my concerns, then worked very quickly and covered all of the areas that were requested.

4 years ago

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Douglas Scott Everett, WA

Technician was suppose to bring the 2nd bait station yesterday but all he did was service the one I already had. So I'm still waiting for the 2nd station that was supposed to be here when I signed up for the Aptive service over a month ago. So far I am not impressed with Aptive and I'm thinking of changing companies again if this bait station issue is not resolved asap.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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stephanie r taing Elk Grove, CA

Aptives representative and technician both were very helpful and knowledgeable. Overall was a good experience and would definitely recommend.

4 years ago

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Angela Perera San Antonio, TX

I sent a request to have a service a few weeks ago because of an ant problem. I never received a call to schedule a visit. Then today a technician came for our quarterly service and serviced our front yard only. He never rang the doorbell to attain access to the back yard. My husband, myself and my two teenage sons are home. So now I still have an ant problem in the back yard and in my house that I have been treating myself and didn't even get a proper quarterly service. Please send another technician to do my whole yard.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lynne mowery Pipe Creek, TX

I really appreciated the technician Eric L. He was courteous and professional. I would like to request him for all of my future visits.

4 years ago

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Rainey M Lake Jackson, TX

Very informative of what treatments they are doing and how the treatment is being done. Great value also compared to other companies!

4 years ago

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Fernando Castro Somerset, NJ

Deorion M did a great job during the service appointment in our property. He sent a nice summary of the service and details about the products used.

4 years ago

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Kathy ,

Mike was great. He explained my services for me. He came back to respray in my basement as I have seen spiders a other insects there since last months spraying.

4 years ago

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Thomas Gorman Richmond, TX

The technician was great-very professional and personable. Wonderful experience. He got the job done in great time considering the heat.

4 years ago

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Geraldine Molina San Antonio, TX

Staff was extremely friendly. Both the salesman and the tech explained the entire proves in detail and accommodated my requests and needs.

4 years ago

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12 Times Better Insurance Plus Kent, WA

Meeting Andrew is why we signed up. He is a fine young gentlemen and represents your company well. The first service went great and we thank you.

4 years ago

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Diane Spinney Jackson Heights, NY

Very pleased with Aptive and all service members. I forgot mr rep’s name from yesterday but he was both courteous and professional

4 years ago

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David Tamez Angleton, TX

Our technician was great! Very courteous and responsive. He worked quickly, efficiently, and without disturbing anyone with his work. Thanks!

4 years ago

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Jeremy Garrison El Dorado Hills, CA

The service was too basic to warrant a $129 service fee. Cobwebs are still hanging in the porch. Wasp nests under the eaves. Minor amount of solution sprayed. Lack luster employee who was there to “check the box”. This is not the service I experienced last year when I signed up. Disappointed...

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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ruby718 Clearwater, FL

The tech was friendly and professional, he listened to my concerns and took care of all of them in a timely manner. Thank you!

4 years ago

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Laura Breaux Houston, TX

I am not sure I have much to say positive about the company yet. We just started with Aptive . I have pictures of what was missed in the treatment today. Premium cost for such poor attention to service.

4 years ago

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Mary Lou Meadows San Diego, CA

Excellent service !!!! Hunter was great as your sales Rep and Ivan was very professional and did a wonderful job. Very impressed.

4 years ago

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Grace Sonner Davis, CA

I am disappointed. My expectation was that my eaves would be free of spider webs and it isn't. The back half of my house still has spider webs. Perhaps I should have walked around the exterior of my house with the sales person to see exactly what would be taken care of. Do I now wait until 7/14 to have the rest of the job completed? I paid by check $109. when he left today. My husband and adult children will think I have been duped by a scam company. If I cancel today do I have to pay you the $150 to get out of the 1 year contract I agreed to yesterday? Please let me know ASAP!

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Armando J Cardenas Dixon, CA

Quick and easy and very happy to be able to get uses when ever we need to and also a very friendly company I would highly recommend this company

4 years ago

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Garrett Engelking Bulverde, TX

Jose W, did a fine job, very informative about how the chemicals work. Was careful not to get chemicals around my koi pond.

4 years ago

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SKM Coppell, TX

Knowledgeable technician who clearly explained all elements of the service and wanted to make sure my dogs were safe during the process.

4 years ago

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Janice Brugioni Gig Harbor, WA

The technician was polite, pleasant and informative. Once again the link to award him the small $5 bonus doesn’t work,

4 years ago Edited September 14, 2021

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Chris Jordan Seabrook, TX

Paxton performed a very thorough treatment of my home and without disturbing any of my outside bushes, furniture, etc. I appreciate this!

4 years ago

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Dianne Greenberg Columbia, MD

Douglas T let us know what he was doing and reminded us to keep our dog Coco inside for at least 45 mins after the procedure.

4 years ago Edited September 14, 2021

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David Brown St Louis, MO

It took a week to finally get a technician out here. I was told there would be someone on a Friday waited all Friday no one showed up. Called twice, on Friday, called Monday, Wednesday and Thursday, finally was scheduled for the following Friday. The technician was great, and did an outstanding job! The Customer service group that I talked to over the course of a week left a lot to be desired. I will continue for this year if I continue having issues with their costumer service I will go another way.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Laura S. Gonzales San Antonio, TX

Jose W was the technician that came out. He was friendly and knowledgeable. It was a good first time experience for our pets.

4 years ago

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David Pleasant Hill, CA

Just had my initial treatment and the two gentlemen that came were courteous, efficient and thorough. Extremely pleased with the service.

4 years ago

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LaShandra Shahid Missouri City, TX

The re-service that I received from the two techs today were awesome. They made sure to take care of all the spider webs and wasp nest around my garage area, and back patio.

4 years ago Edited September 14, 2021

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Christopher John Clookey Stafford, VA

Great customer service, technician listened to what I had concerns about and took care of all of them. Highly recommended.

4 years ago

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Ruth White Plains, NY

Jeff was excellent - he explained everything he was doing, one step at a time, and was great at listening to my input, as well!

4 years ago Edited September 14, 2021

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Continuing Customer La Porte, TX

I didn't receive any service. I had an afternoon appointment. It was dark and past 7 PM when I had to leave. The technician claimed she checked leaves for insects. Again I say, "it was dark".

4 years ago Edited September 14, 2021

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Robert Peters Houston, TX

Our technician Bryan H was great! He was polite and respectful and explained what he was going to do. I will request him again.

4 years ago

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Tim Beam Sacramento, CA

Cypress was very professional and customer friendly, great employees represented your company well. Please make Cyrus’s our tech in the future

4 years ago

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Kenneth Ragsdale Chesterfield, MO

Just started with them this week. Watched the service guy treat my property and he did exactly what they said he would do.

4 years ago

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Jessica McKinley Ontario, CA

Our technician was on time which was greatly appreciated. He was polite, on task and thorough. Thank you for a job well done!

4 years ago

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Victor Pohle St Louis, MO

Representative was at house today and told us he was going to do a treatment. He did not ask to get into garage, so this area was not part of his treatment today and is listed as something he did.

4 years ago

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Bobbie Herndon, VA

Great service, just had the initial process done with two gentlemen one named Qusay S, did a great job, very prompt & professional.

4 years ago

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Millie Hamner Riverview, FL

Whyatt was professional, knowledgeable and friendly. He answered all questions I had concerning the treatment. Excellent experience!

4 years ago

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Placido G. and Rose M. Flores Largo, FL

There background of excellence and right now it is a cost I can afford. They are very knowledgeable. Very personable and industrious .

4 years ago

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Sha B Dumfries, VA

Excellent service by Paul S. Answered any questions or concerns about any issues and explained the treatment he was providing.

4 years ago Edited September 14, 2021

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S. Guerra La Porte, TX

The young man that came door to door said they could do the attic but the service tech said they usually don’t . We still have ants the yard again .

4 years ago

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Abraham Gunn Dumfries, VA

Great communication, friendly service, and clean and environmentally friendly products. Competitive pricing, and better than the big companies.

4 years ago

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Ed K O'Fallon, MO

Brock did an outstanding job. He kept me informed on the process, was polite, and had outstanding customer service. I highly recommend him.

4 years ago

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SILVIO FERNANDEZ Wesley Chapel, FL

Not good. I want to cancel service. I was told he would be here after 12pm. He never called and showed up late at 6:30 p.m. He suppose to have sprayed for ants indoor, but I didn’t let him in since he was not wearing a mask nor did he have one. Not good. Hello, covid 19!!!

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Yahoo mail Sacramento, CA

Seems like once you sign up, the first visit was rushed. Lot of spider webs. Don’t know if spray was used at the base of the house or not. Also it would be great if there was info provided that explained what would be done during the visit.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Tara Martin Elk Grove, CA

He did a great job and was really nice. He arrived early but he worked around me while I continued with my conference call.

4 years ago

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Jesus L Moreno San Antonio, TX

Mr Robert O and all previous service providers have done an outstanding job. Highly recommend this company. My name is Jesus M from San Antonio, TX

4 years ago

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Adamjt10 3:16 ,

5 star service. Isaiah was very professional and did a great job! He was quick and provided me with all the information I needed.

4 years ago