Name: Aptive Environmental
Rating: 4.7

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Jacob’s Playdate Los Angeles, CA

I have had a HORRIBLE experience with Aptiv. They set traps to solve a rodent problem but they did absolutely nothing to prevent the problem. Techs come out without reading notes, they come out unprepared without any traps when they should be prepared. Customer service kept referring to ‘protocols’ that are not in line with others in the industry. They make excuses every single time I call.. and are unsympathetic.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sherry L. Beacham Lynnwood, WA

Give Franklin and $10.00 tip please The other linq doesn't go through. Franklin did a really good job and checked everything .

4 years ago Edited September 14, 2021

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clyde mccutcheon Succasunna, NJ

Got rid of two wasp/ hornets nest. One on house and one in tree next to house. Andrew H did an excellent job and cleaned up everything. Good job

4 years ago

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Jodi Crowley Tampa, FL

Devon was great! Very knowledgeable. Answered all my questions. Thorough and walked me through what to expect and when to call.

4 years ago

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Doug Coates North Salem, NY

Dante listened and responded to my concerns. He was friendly and professional, and made sure he recapped his work before he left.

4 years ago

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Kimberly Marple Oceanside, CA

I'm sorry, but I have had nothing but negative things happen with this company. I can't even get a hold of anyone on the phone, so I have to do this review in hopes that someone might call me. I am just so unhappy with all the service I've received.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jaynee Takato Vacaville, CA

What about your asking for something better for mice and letting me know when you will come out for that..... this day was for that but you did not do anything for mice yet, just ants that came into my pantry the nite before. no rating as this is month 1. Already ants came. 0=Rating of answering phone within 1/2 hr every time I've called = it has always been closer to 1 hr. Also I have been lied to- spraying outside does nothing for mice. I hate BS to get you to sign on. Aso charged $120 for mice when it was supposed to be included-reason why signed on.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sophia Kimbrough - Mills New Orleans, LA

This technician needs to be aware that there were cameras and my husband sitting in his truck watching him only spray the front porch, front garden and side fence. The rear of the home was not touched. This technician sat in his truck for 5 of the 10 minutes he was on the property before leaving. Hardly effective.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Robert B. Severance San Antonio, TX

I am totally disappointed in Aptive's overcharged lackadaisical services. I am sorry I was not present to reaffirm my wants and needs while the technician was here. But on my return from work I checked the rodent traps and they were empty. How can I confirm if you did anything at all ? I wish to end my service contract at this time if there will not be any further charges.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Nick Antelope, CA

Today’s tec was awesome. I’m sorry I forgot him name but I would like him to be the one who serves are home from now on. Thank you.

4 years ago

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Thomas Cunningham Pearland, TX

I sent an email canceling service for the 26th because of weather concerns. The tech came anyway and did not treat the back yard or the inside. I spoke with someone at Aptive afterwards who said she would credit my account and reschedule for September 16th, a date I requested, so that the service can be completed. After that I received an email saying I’m scheduled for tomorrow the 27th. What a clown show Aptive is running. You have my date above. Please get it right this time. I’ve had problems in the past with Aptive needing to be called back to complete service.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Daniel Hernandez Anaheim, CA

Very timely and complete service. Service tech listened to my concerns and explained all that would be done on the property.

4 years ago

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MICHAEL JOHN MASCOTE Roseville, CA

Everything that I asked was answered and taken care of with a smile . I appreciate the concern to do the job fast and efficiently.

4 years ago

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Koren Manley Escondido, CA

Extremely difficult to communicate with office; do not know the cause of internet messaging failure and efforts to contact a representative by telephone.

4 years ago

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Ray Coker Houston, TX

I have an atrium that is open to the outside that did not get serviced today. Also, I am still getting lots of spiders around my house. And I did try to call to cancel my service today with the hurricane coming in tomorrow to wash all the chemicals away too soon. Again, I thought the service was to be quarterly? Why was I not notified that they were here? I don't like that.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Gary Peggy Lang Edwardsville, IL

I thought the tech was very thorough and he done an excellent job I was comfortable with Matt in our house This is very important to us

4 years ago

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Brian Morel Rocklin, CA

I didn’t get the name of the technician today but he was the best you’ve sent. Very personable, anticipated my questions and was very thorough.

4 years ago

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Caralynn Goldschmidt Graham, WA

I rated in the middle because it was hard to know if all the concerns with ants were taken care of. I don't think and granules were put down back by the shed for the big ants.

4 years ago

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Samuel Marrero Houston, TX

Very detailed and hard worker. She did some extras that I didn't even thought about and kept asking if I had anything else or questions.

4 years ago

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Fran Nolting City of Saint Peters, MO

He was knowledgeable and confirmed what the pest problem was with his boss before administering the pesticide. He was polite and on time.

4 years ago

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Pa Ashburn, VA

This company has been nothing but bad experiences except the last time I got service. Today’s technician kept questioning why I needed the inside. If I am paying the money for service you do the job. My house was just cleaned professionally and he left foot prints in the whole main level with his shoes. I had to ask him to leave and then clean up afterwards. The interior of the house was not complete and the exterior he finished in less than five minutes. You guys rip people off and are horrible.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jaime ,

Our technician, James F, went above and beyond to meet our expectations. He listened to our concerns and addressed our pest issues.

4 years ago

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Alice Brooks Richmond, TX

Representative that came to my home today called ahead to advise when he would strive. He was punctual, respective and professional.

4 years ago

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Ashley Bird Lemon Grove, CA

Love this company! They’re very helpful when needed, and taking care of my pest problems better than the last company.

4 years ago

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Jo Merrick Seattle, WA

The person texted me in advance to alert me she was coming. I didn’t worry when I heard noises outside, and she left no debris around the house.

4 years ago Edited September 14, 2021

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Matthew Klunder Woodbridge, VA

Our Service Today by Mr. Eric C was beyond normal, it was superb! Took extra time and care to make things outstanding. Thanks ! Matt K

4 years ago

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Michelle Tyler Layton, UT

Showed up at 1215 when we had a 1-5 window so we rushed home to let him in (got home in about 12 minutes). Already gone and didn’t appear to have serviced. Tried texting the company calling the company (after waiting on hold for 20 minutes chose the “call me back” option and have not received a call back after now an hour and a half). Then just got an email that told me my service was complete and asked me what I thought! I think it’s ridiculous. Not to mention this is the 4th re-treat for ants that they can’t seem to get under control.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Evelyn Delgado New Braunfels, TX

He was very professional, wore a mask at all times which we really appreciated. He explained all the steps he would be doing. He was respectful.

4 years ago

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Gary Severn, MD

Best- ability to respond any number of times. Least- would like technicians to arrive during a.m. hours and/or indicate window of expected time of arrival.

4 years ago

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Saravana Kumar Indianapolis, IN

Sales person Dustin was a good guy gave best deal in the market and the service person ( Nathaniel ) did a wonderful job! I highly recommend

4 years ago

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Sheila Lynch Union City, CA

Based on the comments I do not believe this tech was thorough. I briefly observed the spraying but I did not notice him go into the pool area at all. Further there are two traps for rodents that do not appear to have been checked at all. I would think that although this was his first visit they would be notes for him to review to ensure service is thorough and complete. Your service levels has diminished significantly. It appears my business is not valued. Since I paid for this service I will need another visit from a different tech preferably who will be more thorough.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Mary S San Antonio, TX

Our technician John R is the best. He asks if we have any concerns. He likes our dogs! And respects our home. Very polite and thorough.

4 years ago

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Larry James Galvan Stafford, VA

He was great. The link for his bonus is inactive so I can’t complete it. But he deserves the credit for his professionalism.

4 years ago

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Narinder ,

I was really happy with the service this time. He was very friendly and nice guy. I would prefer him in the future for every service.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Tony i Santee, CA

First appointment with Anthony G. He was prompt and very organized. He explained what he was going to do and did just that.

4 years ago

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Wilson Avon, IN

Provider Jacob R did an excellent job and was courteous and professional. He made sure my request was completed to my satisfaction

4 years ago

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Rowan Auburn, WA

so far we are pleased, husband found large amount of dead bugs the first treatment last night he said his shop had many more dead bugs

4 years ago

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Joy Dumolt San Diego, CA

My technician came, explained what he was going to do, and right to work. Very polite, and professional, appreciative of his assistance.

4 years ago

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Florencio Saldana Houston, TX

So far I’m not impressed with the Aptive or the service. Called yesterday and did not speak with anyone. Left my number and no call back. Your technician did not do all I was told he was going to do. He was suppose to call ahead of time and didn’t. Was told he was going to spray 3 ft. om my wall and didn’t. I have cameras and took a look at his work. Not impressed at all

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Joe Dews Vista, CA

I have been pleased with the actual Two services received. However, on the first quarterly I was charged twice on credit card. After catching it it was indicated it was being reversed. Two weeks later with no refund it was indicated it was a credit. Not pleased and unhappy on account administration and handling of my credit card on file.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ryon Martell Pasadena, TX

They arrived early, Completed in less than 10 minutes, They were super professional and respectful. I look forward to see them in 3 months.

4 years ago

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Kalishia Mohammed Riverdale Park, MD

Guillermo, Connor, and Nick did a great job servicing my home today. I was very please with the service and how knowledgeable they were.

4 years ago

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JL Visalia, CA

Really bad service. Ants and fleas are running around inside my house after each time they do services for my house. Each time gets worse, now my two kids got bite all around their tummy and foot. The very last time when the service guy was at my house, he supposed do the interior pest service, my mom was holding my new born and told the guy wait until she step out the door, she was getting some milk and diapers, all of a sudden the guy walk away and left without doing any service that I requested.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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David Bernhardt City of Saint Peters, MO

I was extremely disappointed with today's visit. My watch showed he spent a total of 10 minutes doing his total job. (He told me it took him 12 minutes). When I told him about existing spiders on the 2nd floor windows, he told me he couldn't reach anything above his head. Some of those windows could easily been reached from the deck. All in all I do not feel I received my $109.0 0 worth of treatment. Perhaps next time will be better.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rosanna Edison Riverview, FL

I would really appreciate it if Dean was the only person to service our home. He has been the most knowledgeable to deal with our current pest issue.

4 years ago

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David Partida Houston, TX

Didn't like anything about the company. First off the guy that came to spray and knock off the spider webs Didn't do that. He came and got off the truck made it seem like he did his job. I went inside for 10 mins and when I came out he was in his truck and just left. It takes more than 10 minutes to spray a complete yard with pesticides and to knock down spider webs and wasp nest. I would not recommend this company to anyone. They want to charge you and do a crapy job. It's sad when you have to be on top of the person that's doing the job because you can't trust them to do there job alone.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Johny St Louis, MO

I asked technician, underneath of my wooden deck need to be sprayed for to treat insects, since wooden deck was old and hiding place for lot of insects. Response I got was, I don't have proper mask!,.. He did not treat there, not very happy

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Thomas Rivera Dickinson, TX

I am not impressed at all. The sales guy that came to my door did not explain the cancelation procedures. He also told me that the quality of work is like no other. For $40 I could have taken a broom handle and knocked all the cob webs {which were not all done) Knocked down the mud dauber homes which were half done and left on the ground. I was told there were ant mounds that were treated and it was not true. I found a huge ant pile out in the back yard close to the house untouched.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lorraine Suggs Seffner, FL

I am a first timer with your company. I was totally misinformed on what was being done. I only got the inside partially completed. What I spoke to the agent about was nothing that happened. I even called you back to see what I had to do to prepare and was giving nothing.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Imen Saadeh Lafayette, IN

Mike O was amazing, covered everything I asked, super polite & professional, I hope they send him to my house every time.

4 years ago