Name: Aptive Environmental
Rating: 4.2

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Dana Ratigan Sacramento, CA

Aptive technician was informative, answered all my questions, and calm and cool, which made me feel better and have confidence in him.

4 years ago

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Camille Kleeschulte O'Fallon, MO

the tech., Gregory, was very thorough and efficient. most of all, Gregory was a very pleasant person-hope to see him again!

4 years ago

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Vered Kamaji San Diego, CA

Technician was as always very professional, friendly and efficient. Even called me ahead of time to let me know he was on his way. Great service!

4 years ago

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Unicorn Chloe New Port Richey, FL

The technician was excellent. Very thorough in her job and very customer service oriented. We have had her before and I would highly recommend her

4 years ago

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Samuel Boateng Stafford, VA

The last technician did not do the work because I was not in the house and my sister who was in the house testify to this. I reported to your office who sent him to dp it the next day but in my face he told me he was not going to do it. Again I reported to your office which concluded a credit will be given to me. Up till now that has not been done.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Mike Pliske Defiance, MO

Roland was very polite and professional. Clicked the link for bonus $$. but error occurred....please submit him for that bonus. Thank you.

4 years ago

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Nancy Woodard Vacaville, CA

Tech was on time, very personable & professional. Checked the garage & attic as I requested. He was very efficient & did a great job.

4 years ago

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Rose Anguiano San Antonio, TX

Anthony was great, he followed instructions and explained how the traps worked, very informative and patient with our questions and concerns

4 years ago

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Big Apple NYC Scarsdale, NY

Tech came and didn’t do anything. Knocked on door and asked “is everything ok?” She then proceeded to go to her company car and just sit there, played with her phone and leave. Right when she left I went around the premises and no product had been applied, not even the sign to be “aware that chemicals have been applied”or even come to the door that her job was completed.

4 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Nick love Florissant, MO

The rpbs are knowledgeable and they explain all the work they have completed and your options going forward on every visit.

4 years ago

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Jordan Haas Lake Stevens, WA

The technician I'm sure did a fine job, but when I send a message to reschedule and get no response, then have a technician show up it tells me someone scheduling the technician is asleep at the wheel. I also tried to contact someone about rodent activity and there was nothing done to address that at the appointment. Also your website had some broken links recently. I'd appreciate these things getting some attention.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Isaac stein ,

Jacob R treated my house and he is the best tech! Super friendly and does a great job treating my house. Couldn’t be happier.

4 years ago

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Oralia La Porte, TX

The was so friendly, he let me know what he was doing to as part of the service and he let me know when he had completed the service.

5 years ago

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John San Antonio, TX

Very engaging and let me ask questions. He made sure I knew exactly what was being done and what next steps would look like.

5 years ago

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Geovanny Herrera Manassas, VA

For the past few services the technicians do not spend more than 10 minutes on the home. I know because I have ring cameras. There is no level of detail just come and go. I would say like a cheap car wash that you just drive by. Instead I was hoping for service like a detailing of a vehicle especially since each service is $99

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Denise Boening City of Saint Peters, MO

There was some confusion with my quarterly spray and customer service got back to me quickly. Fixed the issue by sending out another tech quickly. Thank you Jarvis J!

5 years ago

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Melody Sandoval ,

Every technician is professional and very thorough. I have peace of mind that my home and my family are always protected.

5 years ago

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Robert Hodges Boerne, TX

Mr. W was friendly and courteous and completed my appointment on time. He is welcome to compete my next scheduled appointment.

5 years ago

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Patrick Love North Port, FL

We had Dean come today for our first visit. He was very professional and answered all of our questions. Very satisfied with the company so far.

5 years ago

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Ninefore ninefore Puyallup, WA

Terrible experience. The service promised has not been delivered. Absolutely no way to comunícate with anyone who has knowledge of the process. Technicians say they come but I’ve yet to see one come to my house for service for the exception of the 1st visit. At this time I wish I could cancel the service. I know my money is just being flushed away. Never again!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Vicki Traughber Chicago, IL

How can you rate a tech if your not home to see what they do? I froze our account until spring back in September. November is not spring. I told your tech Angel on Nov 19 that we sold our home and we are moving. You sent someone out on the 21st to do it anyway and took money from my account for a service that wasn't needed at this time and was supposed to be froze. You don't answer your phones, communication is awful and customer service is atrocious. I will not recommend your company to anyone for lack of good customer service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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TooKool4School Richmond, TX

Friendly, quick and thorough! He did a great job exterminating the house. He was respectful and wore shoe coverings too!

5 years ago

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Shirley claridy San Antonio, TX

Mr W called to make sure he could get in the back yard and was the yard the only thing we needed. Thank him for his concern

5 years ago

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Neil Gravel St Louis, MO

RUN AWAY from this company. They are nothing but crooks. Treated my lawn twice. Had to call them back both times. No affect whatsoever. The last scheduled time I called well before the appointment to cancel. I was emailed a bill that said their tech had treated my yard. There service is terrible. There product is terrible. Now they are threatening me with sending my bill to collections? Seriously?? Disgusting!! And disgusted! If I could take away the 1 star above I would. Not even 1 is deserved.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Ryan Yip ,

Chris did an amazing job and was very courteous. I noted I had some ant hills, so he granulated the backyard as well as took down a wasp nest

5 years ago

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John Arena Delray Beach, FL

Terrible experience. Signed a one year contract, with no results at all. Roaches and ants were found all around. Called several times to complaint and to ask to terminate the contract. They offered to perform two more applications for free, that did not work, I received a letter from a collection agency requesting payment for services they say they performed after the contract expired. performed after the contract expired. Very bad, be very careful if you plan to contract APTIVE!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Gary McIlquham Houston, TX

Very nice tech and he helped me out a lot, knew where to put the out door traps and 3 more indoor traps were needed around the our home thank you

5 years ago

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Kevin Standley Bothell, WA

Michael did a great job on Sunday. He asked if there was anything we especially noted and took care to be extremely thorough.

5 years ago

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William Maschek Las Vegas, NV

Was very disappointed that by the time i notice the Tech had arrived, he was wrapping his hose up and was done. When I asked about the back yard, he said that there were dogs, and he didn't think anyone was home. He never rang the doorbell and there were two cars parked in the driveway. Seriously? So after I told the tech the animals were locked up he said, ok... I came back in and made a cup of coffee. When my coffee was done I checked and the guy was totally gone. I don't believe he ever even did the back yard. . Goodness, I hope my neighbors spray their yards!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Noia M Johnson City, TX

Lawrence S was very professional and completed his work in a timely and efficient manner. I’m very happy with my service

5 years ago

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Melanie Henry Mukilteo, WA

Robert knocked on the door, explained what he was going to do to take care of the problem, and assured me he would continue to monitor the situation

5 years ago

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Roy A Red Bank, NJ

Great pest control service by Aptive. The technician, Joseph S, was very thorough and easy to work with. I am very happy with this service.

5 years ago

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Mitch Hebert ,

Employee was professional and thorough and did an outstanding job. Unfortunately, the front office failed to notify me of the appointment.

5 years ago

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Irfan Haider Bristow, VA

Zero communication. No phone call, no email. No appointment was set. Nobody showed up. No service was done. Just got an email in morning when it was pouring rain that my service was complete and here is the bill, but no one showed up to the property. Very fishy. Had to call in to get that fixed. Been a customer for an year now, never had this bad service before.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Janet Terry San Diego, CA

The products work a lot better than what other companies use. They are great at communicating with customers! I couldn't be happier with Aptive!

5 years ago

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Laura Menke Sacramento, CA

I appreciate being informed about the up-coming visit so I can unlock my gate in plenty of time. The service was quick and efficient.

5 years ago

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Marcus Dixon Sacramento, CA

Your Tech was great. I had a request for my garage to be sprayed and it was. He was very professional and happy to provide the service for us.

5 years ago

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David J Pritchard Houston, TX

How could he have been there and treated my yard when I was home and the dog door was not closed? If anyone had gotten in my yard my German Shepard would have went crazy! What time did this service take place? If someone came by why did I not get my 30 minute ahead of time courteous call to lock the dog door? I think someone should probably call me because this does not make any sense. David J. Pritchard

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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JAMES FLETCHER Woodbridge, VA

Eric did an outstanding job and provided helpful information. Very knowledgeable, and professional. One of the best tech I have had.

5 years ago Edited September 14, 2021

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JKV San Marcos, CA

This company is terrible. We called to have a technician come out to evaluate and deal with possible rodents in our attic. He came to the door with no mask and asked if we had a ladder as he didn't have any - what?! What pest control company doesn't have a ladder? He came in the house - still no mask and basically told us there was nothing for him to do other than place traps in the opening of the attic. I asked if he was going to follow up and he said no, it was up to us to call if we start to smell something dying. So disappointed! Would like to cancel our contract.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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alireza khabbaz , SC

Today, I wanted to call to the company to complain about the last service. it was tribble. First, the guy who came to our house, was leaving without informing us to check his job because maybe he didn't want to do in our garage and complete his job correctly. Second, after your service, still we have fire ant and different bugs. absolutely, we need to repeat your service again.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Susan Alessi Haymarket, VA

Our technician was thorough, informative, respected personal space due to Covid restrictions and was very friendly and professional.

5 years ago

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Luis Montano Orlando, FL

The company was fired from their services for non-compliance and incompetence of their services, 6/20 initial service did not remove the spider webs, the ant problems continued, they offered a free service call and on 7/14 they charged $ 100 before 3 Months, I am one of thousands of customers who are fooled by their company with false promises of inefficient service. I demand that you stop the Harassment and from me you will not get another penny.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Julie S Sun City Center, FL

I had a service tech come to my house for the initial assessment. He was super nice and explained everything to me. When I asked him if I could request him for all my services, he informed me that the company won’t allow that. The customer has to take whoever comes over. I immediately cancelled my appointment. Why would I want to do business with a company that doesn’t care about client needs? My feeling is that the company is only looking for the all mighty dollar. What a shame! Very disappointing.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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David Melchor Houston, TX

Gorge was very knowledgeable and easy to talk too. I really feel valued after seeing how he was really trying to help me .

5 years ago

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MANUEL ROMAN Jr ,

THE TECHNICIAN DID AN ECELLENT PROFESSIONAL JOB. HE WAS THOROUGH AND SERVICED ALL AREAS BETTER THAN ALL PREVIOUS TECHNICIANS. I APPRECIATE IT. THANKS

5 years ago

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Rick Reno City of Saint Peters, MO

My technician was very nice and professional. He addressed all of our concerns and explained what he was going to do that day.

5 years ago

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Brian kuhnel Friendswood, TX

Christian was polite and friendly. I feel he s869pent the right amount of time treating our property, not to short nor to long.

5 years ago

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Reynaldo Moreno San Antonio, TX

Jaron G. was courteous and professional. he listened to what i needed and treated the yard for spiders and fleas and roaches. thanks!

5 years ago Edited September 14, 2021

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Tanna Trifoglio San Diego, CA

I like that pictures were taken. Explained again to keep dogs out of the yard for 1 - 1 1/2 hours and what areas they were going to treat.

5 years ago