Name: Aptive Environmental
Rating: 4.2

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Artem Sannikov Orlando, FL

Pest problem got even worse since I've stated dealing with them. My house was services 3 times by this moment. Ant nests may just move a little after service or hide for couple days, yesterday I counted 18 ant nests after 3 times service. Before service there were just 2 roaches inside the house in 7 months, after they started ive already seen 17 in 2 months. They didn't even said sorry for overbilling. 30 minutes on hold trying to reach customer support and once hold is finished they just hang up.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Hung Tran Carlsbad, CA

Omar is AWESOME!! Very thorough and details oriented. We are very happy with the service Omar performed. THANK YOU Omar!!!

5 years ago

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Sue Bellevue, WA

We did not receive advance notification of this service appointment. If we had, we would have rescheduled because this service is 5 weeks too early. Our 1st service was on June 10, 2020 (with advanced notification). Our service agreement states that our next scheduled service is September. The "new schedule" of service that you now list gives us 5 quarterly treatments in one calendar year. Please adjust our service schedule to be 4 quarterly services in the calendar year and give us advance notification of when you will be providing service.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Serafino Rotella Citrus Heights, CA

HORRIBLE! Very hard company to get replies from you are put on hold and no one comes on the line! I just signed up with your company and am very very unhappy! Your contract states if we need you to come back in between visits for pests there is no charge! Yet you charged me 100 today for a tech to come out and knock down a wasp nest! Wth! And then you send an invoice late at night! Wth! I am disputing this charge with my credit card and want my contract terminated! You are a scam company! I will also be reporting you to the Better Business Bureau!

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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James Navarro Columbia, MD

I’ve told 3 different people that I’m done with them because my year is over and they said ok but continues to send people out to my house. I’ve tried calling the office for a week straight and I’m made to wait 15 mins or so every time just for it to say no one is available. Needless to say I’ve canceled my card and I’m not paying them anymore so they can come out all they want

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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nara lim Fredericksburg, VA

Very disappointed in their service and results. We had an ant invasion that they did not resolve. They don’t respond to msgs in the app. So don’t bother. Called them for a free Re-service which they wanted to come a week out. Not cool! And they asked me if I’d like the inside trouble areas to be addressed, to which I wanted. But they refused to do so when they came on site. Don’t bother calling them. Get the gel ant baits on Amazon. That works! Next day, they’re gone. If you want results, go that route. Not the Aptive route.

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Please send an email to customersupport@goaptive.com and one of our representatives will be in touch! We definitely want to make sure you are taken care of.

Mar. 18th, 2021

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Ambrose Stewart Roseville, CA

Technician was really nice when arriving. But very upset he knocked down beehive above back door.. And just left it on ground. Didn't let me know he was leaving. Look outside and he was just gone. Next day I find my 4 year old in backyard playing with the beehive very very upsetting

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Sri Haymarket, VA

If somebody comes to our house without notice and our prior approval, and when we are not home, it is bad behavior, which is unacceptable. We are not aware of this visit. I get a surprising email notified that the service is done on our premises. I never saw such worse company in my life. They don't even deserve a single star. I wish I could lower their review than 0 stars.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Jose ,

I ask the Company to re-spray my property, because to many Spiders on the outside And They came and did a great job ! Thank you.

5 years ago

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Judy Feldmeier San Antonio, TX

He did an amazing job at treating the areas I had concerns with and he also took the time to explain and answer all my questions. Great treatment!

5 years ago

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Stephen Williams Houston, TX

Very informative and personable. Operated in a very professional manner and was also friendly and reached out on a personal basis

5 years ago

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John w Lathan Sr Seminole, FL

It's to early to say we are still having problems with ant's and palmetto bug's.We will see this application.The service tech was very nice friendly and professional.

5 years ago

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Dawn Wappingers Falls, NY

The technician that came out was very knowledgeable and explained to me everything that he was doing. I would definitely recommend him to anybody.

5 years ago

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JOSHUA SHELTON O'Fallon, MO

first service. Josh was super patient and kind answering all my questions and helping me understand the process and expectations. Did a great job.

5 years ago

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Jeff Horton , TX

Aptive Environment showed up at our door in Colorado Springs. Our community has clearly marked NO SOLITITATION signs. Multiple homeowners in the area have politely requested Aptive to please leave the neighborhood and they refuse. The solititor (Dave W) is violating the governers COVID-19 state guidelines for wearing masks, did not adhere to social distancing requirements and is in violation of our HOA request. Please refrain from visiting our neighborhood in Trail Ridge South.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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David Najar Galt, CA

awsome work got rid off the wasp nest that I was so afraid to mess with plus some cobwebs that I was not able to reach overall great job!

5 years ago

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Daniel Cantu San Antonio, TX

Terrible service. Do not provide time when will arrive. When I asked for a specific day and time to come out, came out when they decided and again with out a time provided. I was told this service would be free. He didn’t even come in side. And I was billed for quarterly. I have called several times to speak to someone and am just on hold for 20 plus minutes and then the system says will call back.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Casey Chervitz St Louis, MO

Customer service takes forever to get ahold of. Technicians are nice and friendly though. Scheduling can be frustrating and hard to get anyone. They don’t respond to emails even though emails from them say you can reply to it. So then you call and you’re on hold FOREVER.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Rob Schreiber Saint Charles, MO

Quick response for the revisit. Technician was very thorough, removing a large wasp nest from the eave on the second story.

5 years ago

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Alfred Clauberg Bradenton, FL

The gentleman that did the service was professional and explained everything he was doing. Answered any questions I had and was very polite.

5 years ago

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Jeff Ross Aldie, VA

Zero stars. Aptive once again failed to let me know they had arrived to so they could provide service indoors. I have REPEATEDLY asked Aptive to do this. I waited at home, they serviced the exterior and left with not notifying me of their arrival. This may not be a problem with the service tech, but with this company. I have tried 4 times today to get in touch via phone and have not been able to reach anyone. This happened at 2 of my properties today. I am cancelling service at all 3 of my properties.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Lucinda Lipsett San Antonio, TX

I never received a call when the tech would arrive. I got an email saying that service was complete when it couldn’t have been since the tech needed to come inside and spray the bathroom for ants and spiders. Was also charged for quarterly service when I just joined and had my first service in June. Extremely unhappy!!! Would not recommend this company

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Matt Pawlowski Titusville, FL

This company loves to give customers the run around. If you try to call, for any reason, you will be placed on hold, after about an hour of waiting for a representative, you will be automatically forced to leave a name, message and number, then they will hang up. I would strongly recommend not going with this company, there are much better alternatives.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Phillip Hirsch League City, TX

After the treatment there were dozens and dozens of flys that have infiltrated the house. This issue is still present. This has never been an issue with our house. Re treatment Is required to fix this fly issue.

5 years ago

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Barb Saint Charles, MO

Padon did a wonderful job. Dealing with Aptive was not so wonderful. I prefer to set my appointment with the local office

5 years ago

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Roberto Silva San Antonio, TX

Had Jose wong Super friendly and knowledgeable the customer service alone was enough of a reason to stick with this company

5 years ago

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Moises Molina Zuniga Escondido, CA

Great attitude every single time. They always take the time to follow my specific directions and recommendations. Very pleased with this service!

5 years ago Edited September 14, 2021

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Shanie Logan Kempner, TX

Jose W did a great job for us today. He was kind and thorough and we appreciate his hard work. Thank you Jose for taking such good care of us..

5 years ago

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Colleen Grover, MO

Technician was friendly and courteous, and found the nest of Yellow Jackets. He quickly removed the nest in a timely manner.

5 years ago

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Jose Avelar Riverside, CA

The Technician was very professional, helpful and gave recommendations that made me feel comfortable about the product we were getting.

5 years ago

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Hung nguyen Sugar Land, TX

A service person name Kelley - she was very friendly , explained all questions i asked, she did a great job, Thank Kelley

5 years ago

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Brittany Chalker San Antonio, TX

Reginald B was amazing. Great customer service. Listened to our needs. He has been the best aptive employee to come out yet!

5 years ago

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Mario Martinez Chula Vista, CA

Very professional, did a great job and helped protect our pets with simple instructions. Was a pleasurable experience. Would highly recommend!

5 years ago

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Angela Lytal Oceanside, CA

I want to thank my technician for a wonderful job again today. He was so incredibly knowledgeable and was very attentive.

5 years ago

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Sandy Young Sarasota, FL

I just got an email saying "service was completed"...and you charged me. The service was NOT COMPLETED! He only did the inside. He didn't do the outside due to possible rain coming. I don't think I should be charged until the service is COMPLETED! The technician said it would be re-scheduled.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Peter Roberts Fallbrook, CA

So far all info has been accurate and schedules have been kept. Prices have been okay but on the high side compared with Terminix.

5 years ago

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Michelle Wright San Antonio, TX

Good technician. Very thorough and explained everything and asked if we were having any particular bug troubles. Really appreciated him.

5 years ago

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Chris G ,

called in for a reservice, technician showed up with in appointment time frame, was courteous and professional and most important wearing a mask.

5 years ago Edited September 14, 2021

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rreedy8385@aol.com Vista, CA

I was unhappy that I had the name multiple phone calls and couldn’t use the app. The technician, Amaro L, was friendly, professional and apologetic.

5 years ago

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roberto salas Black Diamond, WA

Excellent service and excellent price!! This is my first time with this company and everything was great on the service.

5 years ago

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Jeffrey Joseph Isaac Kirkland, WA

At the time of signing of contract, I was told by Aptive professional that they will spray pesticide for 3ft x 3ft, close to the foundation. On the day of servicing, the technician told that he would do 2ft x 2ft. Finally he did like 10 inches x 10 inches. When asked, he mentioned that he would run out of pesticide if he sprayed 3ft x 3ft and he wanted to save up for other homes. If he doesn't want to service my home as per the contract, why do I need to pay?

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Andrew Rodgers Stafford, VA

Denzel O, did an outstanding job treating my basement, garage and exterior. Very much deserves the 5 dollars bonus for his professionalism.

5 years ago

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Carolyn Scarski Carlsbad, CA

Your tech Nicholas M listened to my input and treated the area accordingly. Prompt, professional, courteous service. Thank you!

5 years ago

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Tamiko Elk Grove, CA

Tech was very polite and listened to my concerns. He explained what he was doing and where he sprayed to help with my insect problems.

5 years ago

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Denise Pitcock Beaumont, TX

Eric came to the door, I told him I have MANY wasp nests all over that need to be taken care of. I saw no sign of him ever being in the backyard at all and when I went to check to see if the wasp nests were knocked down, they were all still there! I am not giving a totally negative rating because the phone operators are good and I've had good service in the past.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Ian Wright Seabrook, TX

Clarence was very personable and professional. He was knowledgeable in answering our questions and explaining the concepts of the treatment.

5 years ago

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Leslie Wright Kirkland, WA

The technician took the time to listen to all of my concerns, then worked very quickly and covered all of the areas that were requested.

5 years ago

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Douglas Scott Everett, WA

Technician was suppose to bring the 2nd bait station yesterday but all he did was service the one I already had. So I'm still waiting for the 2nd station that was supposed to be here when I signed up for the Aptive service over a month ago. So far I am not impressed with Aptive and I'm thinking of changing companies again if this bait station issue is not resolved asap.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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stephanie r taing Elk Grove, CA

Aptives representative and technician both were very helpful and knowledgeable. Overall was a good experience and would definitely recommend.

5 years ago

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Angela Perera San Antonio, TX

I sent a request to have a service a few weeks ago because of an ant problem. I never received a call to schedule a visit. Then today a technician came for our quarterly service and serviced our front yard only. He never rang the doorbell to attain access to the back yard. My husband, myself and my two teenage sons are home. So now I still have an ant problem in the back yard and in my house that I have been treating myself and didn't even get a proper quarterly service. Please send another technician to do my whole yard.

5 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020