Name: Aptive Environmental
Rating: 4.7

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Elizabeth Ledesma Elk Grove, CA

Great customer service! I like that he asked if we’ve had any pest problems since the last visit. He was very thorough. Thank you

4 years ago

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Dchapman68 St Louis, MO

I am unsure what to think at this point. It seems like for my first treatment the technician was barely at my home for more than 10 minutes, plus the main reason I hired them was to take care of a mole problem in my front yard and I can’t tell if they’ve done anything about setting traps or poisons for the mole.

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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George Harnar Bellevue, WA

Showed up 20 minutes late. Finished in 25 minutes Did an absolute horrible job. I specially asked to spray over the deck. It was NOT done. Front porch has spider webs. I will be seeking to break the agreement. Do not want you guys back. I inspected my house and do not believe your tech did anything at all. Bees flying in the front and backyard. HORRIBLE

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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theredhare San Marcos, CA

Saul F was great. Explained everything he would be doing as well as the contract in great detail. Quick and efficient. Very nice to deal with.

4 years ago

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Josephine Linehan Fairfield, CA

I was hoping for a call to tell us your ok your way which you’ve done before in the past so I can give instructions of our problems and what we would like treated. It has been very difficult and unsuccessful of getting a hold of you. I was only gone an hour and missed your visit. Please call me. We have bad spider problems and ants out front

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Deanna Moore Dumfries, VA

James F was the technician today, and he was excellent! Very personable and respectful, and ensured our property was taken care of. Great service.

4 years ago

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Annie Perez Lake Jackson, TX

Miles was very professional and had a great attitude. He answered the questions I had , and explained in a very polite manner. Thank you.

4 years ago

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Keith Daggett Toledo, OH

Harrison M did a great and thorough job. Took his time and double checked everything. Very impressed. thank you. Keith D

4 years ago

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Tammy Reith Clearwater, FL

Justin was very friendly and pleasant. He was very thorough and didn't waste any time getting the job . Thank you Justin!

4 years ago

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C. Cervantes San Antonio, TX

The technician was professional, thorough and provided educational information, so we felt confident about the service received.

4 years ago

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Newton Omotayo Houston, TX

The technician who did the service today was super professional and took his time to attend to all the issues we reported to him.

4 years ago Edited September 14, 2021

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Mia Detwiler Arnold, MO

Gerad could have a more professional appearance as he is representing your company. He also could have had some enthusiasm for his job. I believe he did a good treatment, but it could have been a little better.

4 years ago

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Ptab San Diego, CA

We asked for snails to be on the list, instead I see crickets. We don’t have a cricket problem. Also, there are still a lot of spider webs and live spiders on the outside on all 4 sides.

4 years ago

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Patricia Alvarez Altadena, CA

Great customer service and our technician, Ric R, was very helpful and professional, and took care of what I wanted. Thank you Ric! Patricia Alvarez

4 years ago

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Rhonda Pringle Richmond, TX

Very polite service technicians. I've only had one fire ant mound I the two years I've been with Aptive. Previously it had been a constant battle to keep them in check

4 years ago

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Cherry Ada Ashburn, VA

Aptive has consistently underperformed and NOT done what we agreed on to do. Your call center people just seem to be reading a script and don't really what they are talking about. Your sales people promise lots of things they don't deliver! No one seems to know anything about what goes on in the other parts of your company! I specifically called the day before service and had the operator put in the notes asking for re-baiting outside boxes especially since no inside work due to COVID but did the tech do it? Of course not because Aptive sucks!

4 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to social@goaptive.com and one of our representatives will be in touch within 24hrs!

Sep. 11th, 2020

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Erlinda Kearns Las Vegas, NV

Very satisfactory. The service technician in today's service is cordial, polite and professional. Please kudos to him.(didn't catch his name)

4 years ago Edited September 14, 2021

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Julie Pettit La Habra, CA

My technician did a wonderful Job helping us out! We really appreciate his patience and willingness to answer questions.

4 years ago

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Lena Anderson White Plains, NY

You are responsive to concerns and seek solutions to the problems. You offer understanding for customer anxiety and perform professionally.

4 years ago

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Shastawoman Bulverde, TX

Tech was very friendly and pretty thorough with the treatment . Not sure if he did the 30’ treatment as my husband wasn’t paying attention but all else was good

4 years ago

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Anne W Tampa, FL

Devon did an excellent job servicing my home today. He was professional, friendly and very thorough. I cannot thank him enough.

4 years ago Edited September 14, 2021

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Tom Taylor Alvin, TX

They cleaned all areas around house before spraying. Paid close attention to fence line and trees. Even did all sidewalks. Great job!

4 years ago

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Bruno Mattoso Humble, TX

Always professional! The technicians have a good background about insects and how they behave towards the environment. I totally recommend

4 years ago

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Sarabjit Sabharwal San Antonio, TX

Dustin S performed the service on Oct 2 . Such a. Nice guy . Aptive should feel proud to have such awesome folks in their team.

4 years ago Edited September 14, 2021

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Valerie Conway La Porte, TX

Technician professional, conscientious, thorough. Answered my questions to my satisfaction,; promptly and courteously. No complaints.

4 years ago

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Dave Woodland, CA

Dan The Man was fantastic! Great service and he was very attentive to every detail explaining everything he was he had done.

4 years ago Edited September 14, 2021

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Marcus Salas San Antonio, TX

Thank you for the awesome customer service! Mark M. went above and beyond during the service and would like to thank him for helping us out.

4 years ago Edited September 14, 2021

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Jack o’neill Wichita, KS

Jack O Everyone across the board was amazing. They came out within an hour and Christian M and his partner Were fantastic

4 years ago

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Gloria Alonso ,

First time with Aptive company , technician was on time and explained everything he’s about to do around the house, overall well experience.

4 years ago

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Patricia Luna Houston, TX

Pleased with Sales Rep and Technician, very friendly, respectful and explained services as well as answered questions. Thank you.

4 years ago

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Esmeralda Deer Park, TX

I was not here at the time of the service but my husband told me the team member was very friendly and courteous and provided great customer service

4 years ago

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Dan Durci Richmond, TX

Roger was courteous and answered my questions. He performed his duties with minimal disruption to the household. Thanks

4 years ago

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Staci ,

Tyler was awesome at explaining everything to us about our service. Victor was very courteous and polite and performed his job quickly!!

4 years ago

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Jay Freire Boonton, NJ

I have had 5 applications: the Initial treatment + 4 quarterlies. Total cost: $544.85. This service has effectively protected my house from tigers and bears. But it has failed to keep out the cave crickets and centipedes. Right now there are more than 50 cave crickets stuck to the sticky paper sheets that I laid out in the basement in March. And that's besides the dozens that avoided the sticky paper and I had to kill with a fly swatter or with bug spray. So the fact is that my bug problem this spring is just as bad as it was in prior springs, only this time I paid $544.85.

4 years ago

Reply from Aptive Environmental

We're sorry to hear this, Jay. Please give us a call!

May. 13th, 2020

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KristieL Lafayette, CO

Today, an Aptive salesperson knocked on my door in Lafayette. He stood there on my doorstep without a mask and tried to sell me their services. We are home on a Tuesday because I'm working from home and homeschooling my children during a pandemic, doing both at the same time so as to keep myself, my children and my students safe. Sending around salespeople who endanger ANYONE answering a door because said salesperson doesn't bother to wear a mask (which by the way is necessary in Boulder County) is terrible, terrible practice. That will make me avoid Aptive services in the future.

4 years ago

Reply from Aptive Environmental

We appreciate you bringing this to our attention and sincerely apologize for the inconvenience! We're currently working with our sales teams to ensure our representatives are physically distancing and wearing proper protective gear. Thank you!

May. 13th, 2020

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Rigo Rascon Chula Vista, CA

Your Technician (forget name) did a complete service plus very polite and professional. Our next schedule date if possible I prefer the same Technician again.

4 years ago

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Mike Clemans Bothell, WA

knowledgeable technicians make for a great company. you should be congratulated for hiring the our most recent tech. he was awesome.

4 years ago Edited September 14, 2021

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Stephanie Sugar Land, TX

Rodrigo was friendly, delightful and helpful. He explained what he was doing and what he was looking for. I am 100% satisfied :)

4 years ago

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Jose Sanchez League City, TX

When are you guys going to come inside??? I dont I have ever had anybody come into my house. Is that not in the plan? I feel that I am not getting the whole service, more like half the service for the full price.

4 years ago

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Dwayne Pavelka Katy, TX

The service tech was very thorough in his explanations of what services will be performed and letting me when it is completed. Great job!!

4 years ago

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Susie Hughes Auburn, WA

My aptive tech called me thirty minutes before he arrived as requested, and was very helpful and professional. He deserves a bonus!

4 years ago Edited September 14, 2021

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C. Waida Friendswood, TX

Showed up without prior notice. It was raining when he came. Was only able to do weepholes. Is he coming back to do yard? I don't know. I don't know if the same technician was here the last time, but he left spray on the window panes in the doors.

4 years ago

Reply from Aptive Environmental

Please give us a call so we can set up a free reservice!

May. 13th, 2020

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R. Campbell Houston, TX

Chris was very helpful made the process smooth and understandable. Well groomed and presentable. Great attitude 10 Stars if I could.

4 years ago

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Rose melody Cyms New York, NY

Harold was nice enough to call and let us know that he's there for a scheduled service and made sure our request has been addressed

4 years ago

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Julie Kline Florissant, MO

My representative was very profession - he listened to my concerns about the ants. He was very thorough with treating the outside of my home.

4 years ago

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Tonia Miller Indianapolis, IN

Everyone is polite and informative. I have not had any pest issues since dealing with them. They are also very responsive if you have a need.

4 years ago

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Gary Smock Antelope, CA

I’m going around my garage to see a black widow hanging on the eaves, right next to it is a wasp nest! They are right by the garage door! There are cobwebs all over . What did he actually do here? There is a huge nest on the back of the garage along with 3-4 smaller ones! No cobwebbing was was done! They are all over the house and the garage This is unacceptable! I don’t feel like I should have to pay for this service- I have to spend my Sunday doing what your guy was supposed to do He wasn’t even here for 15 minutes!!

4 years ago

Reply from Aptive Environmental

We're sorry to hear this, Gary. We'd like to send someone back out to finish the job. Please give us a call.

May. 13th, 2020

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Adrian R. Rodriguez San Antonio, TX

Carlos was awesome and I really appreciate his service. He explained everything very well gave me options and lvoed his service

4 years ago

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Steve Cucchiara Woodbridge, VA

Excellent company, technician arrives and quickly goes abut the task of pest control. Very business-like, professional.``

4 years ago

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Mathew Jenkins Richmond, TX

I had to schedule another service within 2 weeks in order to have the eves swept and a wasp nest taken down, mind you this is within 2 weeks of the home already being serviced. Had to call and schedule another appointment because the eves on my house had still not been swept. Been with this company for 2 months and have been very disappointed. With my previous company I never had to call them back.

4 years ago

Reply from Aptive Environmental

Mathew, please give us a call. We want to get this resolved for you.

May. 13th, 2020