Name: Aptive Environmental
Rating: 4.2

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Sam K North Ridgeville, OH

Juan P was very professional and made sure that we were satisfied with the service that was performed. He went above and beyond.

6 years ago

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walter james Fredericksburg, VA

billy m did a great job , advised of our past problem w/millipede so made sure he addressed that . always a pleasure to work with your techs . thanx

6 years ago

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Pam League City, TX

It was a pleasure having Tim C as my technician. He was friendly, explained everything very well, and did a thorough job.

6 years ago

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Shawn LaCour Pearland, TX

The technician was wonderful nice and very polite and informed me of everything he was going to do. On the other hand the customer service representatives who answered the phone was very rude and had a very bad attitude.

6 years ago

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Chana Furchtgott Silver Spring, MD

Their guy knocked on my door telling me that they are doing treatment for my neighbors so I will get a big discount and it will be 50 dollars for one treatment. They got my credit card information and they have charged it twice already without my permission. The phone number on the card the guy gave me isn’t available anymore and at the office they refuse to cancel the yearly membership without a 200 dollars fee. Very upsetting and the guy definitely mistaken me with the documents

6 years ago

Reply from Aptive Environmental

Chana, please give us a call so we can get this figured out. Thanks in advance!

Oct. 17th, 2019

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R. L. Clifton, VA

Professional, courteous, and helpful in answering questions and offering services which help keep the pests under control. Much appreciated!

6 years ago

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Silver D Miami, FL

Worst service I’ve ever had! They would show up at my house and spray, so they say, and I wouldn’t be there for them to do the inside like we agreed upon. When I try to reschedule they said they would show up on a whatever day and time we would agree upon and they would NEVER show. This happened at least 3 times. On top of that they still continued to try to charge me for services they didn’t do. Oh and if you do decide to cancel like I did it’s a $160 cancelation fee. I have never once written a review about a company but this place needed one.

6 years ago

Reply from Aptive Environmental

Please give us a call so we can make sure you are taken care of! We are so sorry for the trouble this has caused!

Oct. 17th, 2019

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JLI El Cajon, CA

Signed up in May of this year. Service completed that day. Was told I would get a complimentary service the next month and then quarterly service. You came out a month later and did the service but charged me $109. How is that complimentary? I still had bugs and ants but did not call before the next service because I did not want to be charged again before the next service. What is your incentive to do the job right if you keep charging me if I call for help in between visits?

6 years ago

Reply from Aptive Environmental

Thanks for reaching out! Sounds like there has been some miscommunication. Please reach out to the local branch so we can make sure you are taken care of.

Oct. 17th, 2019

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Larry Rhoads Saint Charles, MO

I was notified Friday p.m. of Saturday appt. and closing time is 5:00 p.m. The technician arrived Sat. a.m., but did not announce presence. At 11:00 a.m. I checked around house finding furrows of gray grain in some places and no evidence of grain in large spaces. In garden area the insecticide was five feet from foundation. I specifically needed basement treated and I wanted to discuss severe spider problem. This the third treatment and spiders are much worse than before treatment. Should I "like you" on Facebook?

6 years ago

Reply from Aptive Environmental

Larry, thanks for reaching out! We definitely want to get you taken care of. Will you please reach out to the local branch in your area?

Oct. 17th, 2019

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Michael pike Pearland, TX

Tim nice excellent young man. Great service and explanation of service. Been a customer almost 2 years always a good experience

6 years ago

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Jennifer R Henderson Vacaville, CA

Well my experience has been good til today they came and set up mice traps and they out one in my oven and we was told it was behind the stove well we went to cook and didn't know it was in the bottom part if the oven it melted and burnt in my the bottom part of my stove it made my whole house smoky and a meal so bad we can't even be in the house are will never be able to cook in that oven again

6 years ago

Reply from Aptive Environmental

We are so sorry to hear this, Jennifer. This is not okay! Please reach out to your local branch so we can ensure you are taken care of.

Oct. 17th, 2019

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Kamal Aldie, VA

Service is ok but the tech lacked knowledge on customer service. He should better excel on this art as it would impact the business moving forward. Hope this won’t be overlooked.

6 years ago

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Larry Smith Bellaire, TX

They are always ready to reservice if there is any issue. There has been no upsell or negative denial of redoing their work. Thanks

6 years ago

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Sarah Tampa, FL

The guy that came this time was not helpful at all. He pretty much refused to do the inside of my home. I don’t know if he was wanting to go home sooner or was behind but he did not want to do the inside. He said you can call at any time to get it done without charge. I figured since he was already here why not get it over with plus it was due for it. I finally was like it’s fine just do the outside then. They of course increased the price from what I was originally told. Not a good experience.

6 years ago

Reply from Aptive Environmental

Sarah, please give us a call so we can make sure you are taken care of! Thanks in advance!

Oct. 11th, 2019

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Larry T Saint Charles, MO

Javon did a great job. I would really like for him to be our personal tech if possible. Thanks Javon for taking so much pride in your work.

6 years ago

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Angela Puyallup, WA

Seriously disappointed and very upset. We were promised a certain level of service when we signed up, and each time the tech comes to our house, he never EVER cleans the cobwebs and spider homes from the perimeter of the house. We were PROMISED THIS when the sales guy came out to our house. And the tech came out again a couple days ago, and just left without doing anything we asked. I WILL NEVER USE YOUR SERVICES AGAIN.

6 years ago

Reply from Aptive Environmental

Angela, please give us a call so we can send one of our trucks back out to your home! Thanks in advance!

Oct. 11th, 2019

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Mike Wentzville, MO

Paden did an excellent job today. He was very friendly and professional. He explained everything he did. Again outstanding job!

6 years ago

Reply from Aptive Environmental

Excellent! Happy to help!

Oct. 22nd, 2019

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Brian D Wauer San Diego, CA

Knievel did a great job. Not only very professional, but he took the extra step of clearing spider webs from all of our lawn furniture. Thank you!

6 years ago

Reply from Aptive Environmental

Thanks, Brian!

Oct. 22nd, 2019

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Cindy Bonney Lake, WA

I am sure the technician is a nice enough guy but there were still spiders on the ceiling, lights and walls of our covered porch after he was there. There were spiders and webs all over the pergola on the back deck and the eaves still have spiders about every 3 feet or so. I know they have long handles brushes but I assume they were not used.

6 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Cindy! Please reach out to the local branch so we can send one of our trucks back out to your home! Thanks!

Oct. 9th, 2019

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Audrey D Universal City, TX

I think Chase is a great addition to your company. He was very friendly and very accommodating, if I have my pick of your employees, l choose Chase.

6 years ago

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CA Vacaville, CA

Everything I requested was completed and some. Alex went the extra mile to make sure we got exactly the treatment we need.

6 years ago

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Joanne Nicholson El Macero, CA

Matthew did a fine job, when he was finished asked me if I had any problems or concerns. Which I didn’t. Very personable young man.

6 years ago

Reply from Aptive Environmental

Appreciate the feedback, Joanne!

Oct. 4th, 2019

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Nola Dumfries, VA

Stephen S was great. Patient and took his time to do his job beyond my expectations. I will highly recommend their services

6 years ago

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Linda Antioch, CA

Kenneth B, I told him of mouse problem so he took care of that, when done he sprayed yard for insects and then swept for webs.

6 years ago

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Harold Harris Triangle, VA

0% for the Tech came on yesterday to service the house and did nothing my opinion. After about 15 Min. I step out to look for him and he was gone. Look at the top eve of my garage door the front of the house and the same cob webs were still there. Call the office and told them that this was unacceptable service The star rating was for the customer service Rep. She was outstanding in handling my dissatisfaction with the service on 30 Sept. 2019

6 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Harold. So sorry to hear you had a dissatisfactory experience with our service. Please don't hesitate to reach out if there is anything more we can do to be of service.

Oct. 4th, 2019

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Dawn Waters City of Saint Peters, MO

I called Friday which was in between my 3 month service plan and they came out Monday to respray for spiders. The tech was friendly.

6 years ago

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Ginny Schrappen

I like the fact that your company will come out when a problem persists and work with the customer to resolve the issue.

6 years ago Edited September 14, 2021

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Russ Lake Saint Louis, MO

I have been a customer for a while now and had a really great tech today: Justin O. Excellent, pleasant and professional. He even smelled good! It was a nice Experience.

6 years ago

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Steven harlow Bonney Lake, WA

I came home to webs and spiders and a job that to me isn’t worth $5.00 let a lone 141.00 dollars. This has been a a going problem. I have called and reserviced twice and it never gets any better. I can’t believe I am even paying you. Please have a rep come out and see for yourself. I even have videos of spiders on the day of reserviced. Last chance or I will be calling credit card company.

6 years ago

Reply from Aptive Environmental

Steven, please give us a call so we can get you taken care of. We definitely want to make this right!

Oct. 1st, 2019

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Diana Winchester, CA

Michael did an excellent job! He’s professional, friendly and thorough! He let me know when he had finished! Thank you!!!

6 years ago

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Chris Pope Bothell, WA

Not sure if anything around our sliding glass door has ever been sprayed. I've had a spider growing larger and larger above it for 3 months now even though we've had 2 treatments in that time period. We've had ants crawling into the kitchen before and I just noticed them at the base of my slider after the latest treatment. I never had these issues with the last company that I switched from. Also called the phone number to request a retreatment and had to leave a message. Never got a callback. So basically the retreatment guarantee is worthless if nobody answers or calls back. Disappointed.

6 years ago

Reply from Aptive Environmental

Chris, please give us a call or send us an email. We'd be happy to send a truck back out to your home. Thanks!

Oct. 1st, 2019

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Alice Richmond, TX

How about always on time and very professional. If I have a complaint they fix it right away. I will always use Aptive Environment

6 years ago

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mario Fairfax, VA

i have been with this company for almost two years now, and since the beginning they told me that the services was gonna be at least 30 min inside and outside the house, but since the first service the time was not even 10 min, and in all this time it did not do anything, i still have cockroaches and when i told them about that they want me to charged extra to take are of that

6 years ago

Reply from Aptive Environmental

Mario, thanks for your review. Please reach out to the branch with any further questions you might have.

Oct. 1st, 2019

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Judy Wallingford, PA

Aptive is very friendly, curious and very helpful with your needs. They are also very affordable. They do such a great job.

6 years ago

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Anita Lopez League City, TX

I never saw the Technician because I was not home on Monday. My Husband was home and he never heard nor saw anyone. Plus it rained on Monday. I DO NOT want any type service done while I am not at home.

6 years ago

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Spencer Safety Harbor, FL

Very professional, knowledgeable. Took his time to explained everything and make sure we were satisfied with the service. Great service overall.

6 years ago

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Katie San Marcos, CA

I am actually not happy with my first service. First they made an appointment for one day and never showed up and said they will have to reschedule and when rescheduled the person came and left all the spider webs a huge one on my kids play ground where specifically asked to get all the webs. My husband thought that we never got done so he called are old pest people and had them come out. Please call me to cancel my next appointment and the rest of them. Thank you we will stick with are original pest people.

6 years ago

Reply from Aptive Environmental

Katie, sorry to hear we missed out appointment with you. Please reach out to the branch so we can get you taken care of.

Oct. 1st, 2019

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Mark Ashburn, VA

Jacob was on time, very polite and very knowledgeable. He answered all my questions and completed all work in a timely manner.

6 years ago

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James Russo Summit, NJ

The company's high pressure sales led to an impossible contract from which to terminate. Though the contract promised to thwart mice, our home was infested with mice during their horrific service. If it were possible to leave less than 1-star I would do so. Avoid this company like the plague. It still cost me $150 to terminate in accordance with their unethical contract; however, doing so was worth it to get as far away from this company as I could!

6 years ago

Reply from Aptive Environmental

Sincerely sorry to hear you are still having issues, James. Please don't hesitate to reach out to the branch if there is ever anything else we can do for you.

Oct. 1st, 2019

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Traci O'Fallon, MO

Great service and very professional went above and beyond to check for moles and eliminate wasp nests on the outside of the house.

6 years ago

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Callisa Vacaville, CA

Great service and easy to schedule service. My technician was on time and provided great service. I do hope they bring back the app.

6 years ago Edited September 14, 2021

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bruno Boca Raton, FL

Terrible! Aptive's salesman Tyler knocked at my door, offered a $69 one time service, after questioning over and over about the one-time fee and service, he switched the contract to a quarterly service without letting me know. That's why there are so many bad reviews and comments on social media. I ended up being charged for and extra service of $120 while I was not at home.

6 years ago

Reply from Aptive Environmental

Bruno, please reach out to the local branch so we can get this figured out. Thanks in advance!

Sep. 24th, 2019

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Mano Frey Sammamish, WA

The technician was very personable and inquired, before any treatment, what bug and critter issues we were having since their last treatment!

6 years ago

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ALAN LEWIS MENKES Murrieta, CA

Amario was efficient and friendly and polite. He explained each step of treatment and performed extra tasks without being asked.

6 years ago

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L. Holler St Louis, MO

First, received email that service would be on Thursday 9/19, but no show. Called Friday 9/20, and was told service was scheduled for 9/20 - a lie and no explanation given. Came home and found spider web on patio next to patio door was still there, as well as webs along back brick wall. Lousy and incomplete service no matter what serviceman said in report. Would never recommend this service to anyone!

6 years ago

Reply from Aptive Environmental

So sorry to hear this! Please reach out to the local branch in your area so we can send one of our trucks back out to your home!

Sep. 24th, 2019

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venel rene Riverview, FL

He was on time, knowledgeable and respectful. We were thrilled to have him service our home. Now lets just hope the Ants don't return.

6 years ago

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afayman Sacramento, CA

Marcus is a real professional! Friendly, courteous, helpful -- always willing to do whatever is needed. Please make him our regular technician!

6 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to compliment the professionalism and service quality of our Service Professional, Marcus. We are so proud to have him on our team! :) We look forward to continuing to provide you with this level of service in the future.

Mar. 11th, 2020

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Nathan Mulberry, FL

Just started with Aptive, but love the people I have had a chance to talked to. Our technician Cory is very knowledgeable and helpful!!

6 years ago

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Allen Hill Deer Park, TX

I have nothing but praise for your technician. However, I do have a major complaint regarding the choice of spraying pest control chemicals between two major storms during a tropical depression event. This shows me a very low ethics from your company scheduling and management. I resent paying for this service since there was approximately a two inch rainfall after the technician departed. I want to take this opportunity to sever all ties with Aptive Environmental.

6 years ago

Reply from Aptive Environmental

Thanks for the review, Allen! Sorry to hear you weren't satisfied with our service. Please reach out to the local branch so they can ensure you are taken care of!

Sep. 23rd, 2019

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Douglas El Cajon, CA

Ricardo A did a great job. He was thorough and did a complete job. I would hope he services my property again on the next scheduled visit.

6 years ago

Reply from Aptive Environmental

Thank you for letting us know, Douglas!

Sep. 18th, 2019