Name: Aptive Environmental
Rating: 4.7

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L. Holler St Louis, MO

First, received email that service would be on Thursday 9/19, but no show. Called Friday 9/20, and was told service was scheduled for 9/20 - a lie and no explanation given. Came home and found spider web on patio next to patio door was still there, as well as webs along back brick wall. Lousy and incomplete service no matter what serviceman said in report. Would never recommend this service to anyone!

5 years ago

Reply from Aptive Environmental

So sorry to hear this! Please reach out to the local branch in your area so we can send one of our trucks back out to your home!

Sep. 24th, 2019

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venel rene Riverview, FL

He was on time, knowledgeable and respectful. We were thrilled to have him service our home. Now lets just hope the Ants don't return.

5 years ago

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afayman Sacramento, CA

Marcus is a real professional! Friendly, courteous, helpful -- always willing to do whatever is needed. Please make him our regular technician!

5 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thank you so much for taking the time to compliment the professionalism and service quality of our Service Professional, Marcus. We are so proud to have him on our team! :) We look forward to continuing to provide you with this level of service in the future.

Mar. 11th, 2020

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Nathan Mulberry, FL

Just started with Aptive, but love the people I have had a chance to talked to. Our technician Cory is very knowledgeable and helpful!!

5 years ago

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Allen Hill Deer Park, TX

I have nothing but praise for your technician. However, I do have a major complaint regarding the choice of spraying pest control chemicals between two major storms during a tropical depression event. This shows me a very low ethics from your company scheduling and management. I resent paying for this service since there was approximately a two inch rainfall after the technician departed. I want to take this opportunity to sever all ties with Aptive Environmental.

5 years ago

Reply from Aptive Environmental

Thanks for the review, Allen! Sorry to hear you weren't satisfied with our service. Please reach out to the local branch so they can ensure you are taken care of!

Sep. 23rd, 2019

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Douglas El Cajon, CA

Ricardo A did a great job. He was thorough and did a complete job. I would hope he services my property again on the next scheduled visit.

5 years ago

Reply from Aptive Environmental

Thank you for letting us know, Douglas!

Sep. 18th, 2019

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Donna Y Pearland, TX

Tim C was professional and informative. I appreciate the great job and letting me know about other services available under my contract.

5 years ago

Reply from Aptive Environmental

Thanks for the feedback, Donna!

Sep. 18th, 2019

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Linda Braeuninger Collinsville, IL

Carnell did an excellent job today. He took his time and really tried to get to the root of the problem where the carpenter ants are. He was very thorough. Carnell is knowledgeable and kind.

5 years ago

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GRACE MURPHY Holiday, FL

On time! The tech Jordan was punctual and extremely knowledgable about how to get rid of these bugs. I really appreciate that.

5 years ago

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Betty Friendswood, TX

The tech was very informative and courteous. He arrived on time and did a great job. Really do appreciate the work he did

5 years ago

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Michelle Wetzel Marysville, WA

The rep was very personable, listened to my concerns, reviewed paperwork for contract to make sure i know what we are entitled to.

5 years ago

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Terry M Whiteland, IN

Jarrod came and sprayed my property, cleaned the cob webs and even brought my trash can from the curb and put it in its spot! Great job jarrod!

5 years ago

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Jenny Pearland, TX

Joshua was great! He was very thorough with his service and very knowledgeable about the products and treatments required.

5 years ago

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John B El Cajon, CA

Did a very complete service removing spider nests and spraying entire yard to keep them from coming back. He did a superior job.

5 years ago

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Debbie Greenwood, IN

They are very nice to deal with I keep having wasps and Harris S came out and sprayed and said if I have anymore and f them to call them.

5 years ago

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cami curiel San Antonio, TX

As always, service was exceptional. Our technician, Bernard R, was extremely professional and knowledgeable about flea control.

5 years ago

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W Murphy Auburn, WA

Every single time we have had a schedule service we have to call and have the technician or another technician come back out to do things that should have been done the first time! When the technicians knock down wasps/bees nest from our eaves of the house they do not clean them up. Jermy knocked down a Mud Doober nest and made a huge mess and left it for my husband to clean up. I am less than impressed with the services I have been receiving and will cancel Aptive after my contract is up!

5 years ago

Reply from Aptive Environmental

So sorry to hear this. Please reach out to the branch so we can send one of our trucks back out to finish the job!

Sep. 10th, 2019

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Brittany H Columbia, IL

Carnell was amazing! He informed us of what he was doing every step of the way. He was knowledgeable, professional, and kind.

5 years ago

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Lundy Roseville, CA

Very fast service. Removed large, alive. Rat from yard and set bait box for any other visitor. Well worth the contract!

5 years ago

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Barbara Chesterfield, MO

This was my third application and I am being over run by spiders. Hoping this application works better. Ashton did my service this time and he was fabulous. Thank you Ashton for such thorough spraying.

5 years ago

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scott Missouri City, TX

Aaron provided and excellent service and discussed in depth everything that was being done today. Excellent customer service.

5 years ago

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Bill S. San Antonio, TX

Bernard R was on time, very cordial and efficient. My wife commented how he was using a broom to get rid of some cobwebs on our loggia.

5 years ago

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SKP Herndon, VA

Good service, no smell of chemicals inside of house using natural bug killing agent, excellent results both inside and outside house since both get treated, reasonable cost

5 years ago

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M.O. Springfield, VA

Good regular service. Aptive keeps us informed about the products they are using which increases our confidence in their service and products.

5 years ago

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Marie Sasse Rye, NY

The Aptive pro was very personable and knowledgeable. He had to wait u til the lawn team finished before he was able to complete his visit.

5 years ago

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William Rodriguez Cortlandt Manor, NY

Technician kindly knock on door to announce he’s arrived and said hello. And he proceeded to go about his task and completed the service as far as going into my garage area as I had requested and I asked him if there was any evidence of anything and he said about a spider issue in the back door area in which he was able to spray accordingly. Great job! Thanks!

5 years ago

Reply from Aptive Environmental

Thanks for the review, William! We noticed you only gave us 1 out of 5 stars. Is there something we could have done better?

Sep. 18th, 2019

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Avi A. Potomac, MD

We received attentive and thorough service today from Marvin. He was very pleasant and a pleasure to work with. Thank you!

5 years ago

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David L. Pearland, TX

Terrence S performed my quarterly service and his greeting, as well as his service conclusion, was pleasant with great customer service.

5 years ago

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Josh Redmond Dayton, OH

Save your money and go through another service. Spiders, mosquitos and fleas continue to be an issue. Every morning there are more spider webs around our outside fixtures. Aptive has treated twice and no bugs were ever killed. And I can't even login to their customer support, so no help there. They have been unresponsive to emails. As soon as I can I will be canceling my service

5 years ago

Reply from Aptive Environmental

Josh, please reach out to the local branch so we can make sure you are taken care of. This is not okay.

Sep. 9th, 2019

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Jessica Sacramento, CA

So far I have only gotten 2 services done but they have been nothing but nice and efficient. We have only seen one spider since we started services.

5 years ago

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Hank Smith League City, TX

Horrible experience. Joshua wore rubber boots with out covering through out house. When procedded out side he seemed agitated and started referring me to Hilter and cursing at me. Sprayed poison in dogs water bowl. Very disrespectful had to tell him to stop and get off property. While in the process of getting off property in a threatening manner he said and I quote (I have your address and know where you live.) Called manager and told him what happened and to cancel any further treatments. Police report has been filed.

5 years ago

Reply from Aptive Environmental

So sorry to hear this, Hank. This behavior is not okay. The employee has since been terminated.

Sep. 9th, 2019

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Susan Raaz Ballwin, MO

Mike was great! Very polite and professional. He was very, very thorough (probably more than past technicians). Would love him to come each time.

5 years ago

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Brandon Vincent Kirkland, WA

The technician was great. Very professional, explained everything and did a great job. Referring Aptive to friends already.

5 years ago

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Sylvia Chula Vista, CA

Loved the technician was very thorough! Not to sure about the product. Came for a redo and I still have spiders!!!☹️

5 years ago

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BlitheMallard Sterling, VA

Cost effective, prompt, reliable, friendly and thorough. My technician will do what I ask and will often provide good advice in battling pests.

5 years ago

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Criselda Mendoza Deer Park, TX

I wasn’t home but my daughter was when Brandon G came to spray and she was very please with his thoroughness and work ethic. Thank you!

5 years ago Edited September 14, 2021

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Mario Brunetti Spanaway, WA

Jason was very professional and attentive to our needs. Fully explained everything he was doing. You need to give that boy a raise.

5 years ago

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Melissa Wilcox Maple Valley, WA

I am very unsatisfied with Aptive service. I have had several treatments so far and have not seen any difference in the spiders or rodents around the house. We had a treatment today and there were still spiderwebs around my porch and a spider crawling up the wall. I would absolutely cancel if they didn't scam you into paying a huge cancellation fee. But I will not be using them again after this year is up.

5 years ago

Reply from Aptive Environmental

Melissa, please reach out to the local branch so we can set you up with a free reservice. Thanks!

Aug. 28th, 2019

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Michele McNally Grosse Ile Township, MI

Michele M. My representative Daniel was very professional and answered any questions I had. He explained all he would be doing and it was all to my satisfaction !

5 years ago

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Richard Ross Kirkland, WA

The tech Jose did a great job of explaining what he was doing. He answered all our questions. He gave me magnet for correspondence.

5 years ago

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Kathleen Vendetti Puyallup, WA

Jeremey N answered all of my questions. Very nice guy! Thank you :) I hate spiders and he took care of that. Also for showing up on time.

5 years ago

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Jim Jensen Snohomish, WA

I got charged for service that the tech did not perform. I have spider webs all over the outside of the house and a web with a spider in it. The tech supposedly removed all the webs etc. Also i dont see the little pellets etc in the yard that was supposed to be spread out. There were 2 people home all day today and they never saw the tech. This is completely unexceptable. This is unexceptable.

5 years ago

Reply from Aptive Environmental

Jim, please reach out to the local branch so we can set you up for a free reservice! Thanks!

Aug. 28th, 2019

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Raymond G Lautersack East White Plains, NY

Cameron was very attentive and covered all the areas that I brought to his attention. He did a very good job and was very polite and accommodating.

5 years ago

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Brenda El Cajon, CA

The service job was done but when the representative that I signed the contract, confirmed spraying of bees. When the technician came he said I had to call to get that scheduled.

5 years ago

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Helen Redmond, WA

The technician was prompt, courteous and professional. I had been noticing many spiders and think that has subsided since the treatment.

5 years ago

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Ivette Woodbridge, VA

Ron checked with me to be sure to address our concerns (ants). He was very personable and friendly. He also cleaned up lots of cobwebs.

5 years ago

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Sandy Lake Saint Louis, MO

First application from Aptive. Spider webs were everywhere. Bottom line, now there are none. Thanks to technician Ricky Soffen.

5 years ago

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Cindys Helotes, TX

Cody provided excellent service, taking time to go over my questions and was friendly/ helpful while performing the service

5 years ago Edited October 8, 2021

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Joel Ortiz Jr Greenwood, IN

Today Donnelle D B treated the inside and outside of my home for pest and answered all of my questions. I am a satisfied customer,thank you Donnelle

5 years ago

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Tim Saint Paul, MN

Raymond M was here today. He explained what he was going to do and asked for any special needs we had. Was polite and friendly. Worked quickly and moved on.

5 years ago