American Pest

Name: American Pest
Rating: 4.5

4.5

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301 User Reviews

7.8

Overall Score

4.5

star star star star star_half

301 User Reviews

7.8

Overall Score

The Good

The Bad

Bottom Line

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Company Details

Termite Control

Yes

Bed Bug Control

Yes

Wildlife Control

Yes

Lawn Services

QualityPro Certified

Yes

Time in Business

99 Years

Company Headquarters

11820 West Market Pl, Fulton, MD 20759

Number of Reviews 301

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: January 30th, 2024

Founded in 1925, American Pest is a top rated pest control company for homes and businesses throughout Washington, D.C., Maryland, and Virginia. The company offers protection against over 30 general pests including spiders, rodents, ticks, bed bugs, termites, and mosquitoes. The American Pest control team consists of over 160 brand ambassadors who are service professionals in pest prevention and customer experience.

In addition to over 160 expertly trained pest professionals, American Pest control has four board-certified entomologists, eleven associate certified entomologists, and over 30 state-certified technicians. Services provided by American Pest are QualityPro & Quality Pro Green accredited by NPMA, the industry’s highest mark of excellence, for their integration of non-toxic methods and low impact EPA-labeled products.

The company credits its longstanding tradition of excellence to its people, who provide quality pest control solutions to over 15,000 homes and businesses and millions of square feet of federal offices and institutions throughout the area.

Jump down to read American Pest reviews from real customers.

Highlight: 2022 Best Company Sustainability Award Recipient

American Pest is a recipient of the 2022 Best Company Sustainability Award for its commitment to eco friendly pest treatments (SMART Pest Control) and paperless billing. American Pest is committed to keeping its customers and the environment safe.

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The Good

One-Time or Seasonal Coverage
Variety of Pest Control Plans
Anticimex SMART Rodent Control
Pest Free Pledge Guarantee
Variety of Services

One-Time or Seasonal Coverage

Unlike most pest control companies, American Pest conrol offers seasonal coverage or one-time treatments. The company has a variety of regular service options, so you can choose which coverage works best for you.

Variety of Pest Control Plans

American Pest control offers safe, affordable and environmentally friendly pest solutions with quarterly and monthly plans to get rid of common pests. Customers can choose from the plans listed below:

Preferred Care: Pest Control

Quarterly Service
Exterior Perimeter Treatment
Exterior Spider De-Webbing and Rodent Prevention
Interior Service Guarantee

Preferred Care Plus: Pest Control + Termite Monitoring

Quarterly Service
Exterior Perimeter Treatment
Exterior Spider De-Webbing and Rodent Prevention
Interior Service Guarantee
Halo Termite Monitoring

Preferred Care Complete: Pest Control + SentriconAlways Active

Exterior Perimeter Treatment
Interior Service Guarantee
Exterior Spider De-Webbing and Rodent Prevention
Sentricon AlwaysActive
Termite Service Warranty

Mosquito Control: Seasonal Mosquito and Tick Control

Monthly Service
6–7 Services per Year
Exterior Mosquito and Tick Spraying

Anticimex SMART Rodent Control

American Pest offers a cutting-edge option for rodent control through its Anticimex SMART technology.

The SMART technology includes three devices that are installed in optimal areas of your home to monitor rodent movement. All devices installed in your home are interconnected and connect to your wireless network, alerting both you and your pest professional in real-time of any rodent activity.

Pest Free Pledge Guarantee

All regular services include the pest free pledge guarantee, which states if pests return between services the company will send a technician to return at no additional cost.

Variety of Services

American Pest control offers treatments for a variety of pests including ants, mice, rats, spiders, stinging insects, carpet beetles, interior fleas, stink bugs, cockroaches, house centipedes, millipedes, silverfish, earwigs, and 30 plus home invading pests. They also have a mosquito and tick program for their active months and offer k9 bed bug inspection and bed bug heat treatments for single-family homes.

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The Bad

Limited Service Area

Limited Service Area

American Pest control only services Washington, D.C., Maryland, and Virginia, which does limit the service area. If you are located in those areas, this will be an excellent fit for you.

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The Bottom Line

American Pest seems like an all around great company for your pest control needs, as long as you are in the greater Washington, D.C. area. The company promises to rid of pests by hiring service professionals, providing world-class training, and applying Integrated Pest Management practices that are environmentally friendly. American Pest control offers various pest control services for both residential and commercial properties.

For more information, customers can contact American Pest control by phone or visit the website and request a free pest control estimate.

American Pest received the Award of Excellence from the United States Department of State in 2004 and for six years was a recipient of the Angie's List Super Service Award (2011-2016). American Pest also boasts an A+ rating from the Better Business Bureau (BBB business). If you’re looking to get rid of unwanted pests, the company guarantees you will be satisfied with its services.

In addition, American Pest reviews are primarily positive with satisfied customers frequently highlighting the company's time-efficient and effective treatments, as well as its excellent customer service. However, it is worth noting that the majority of reviews are at least three years old and may provide outdated information.

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User Reviews

Star Rating

4.5

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301 Reviews

Review Breakdown

5 grade

70%

4 grade

19%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Marina Hranac Washington DC

My name is Marina and I live in Washington, D. C. We have been using american pest services since 2016 when we bought our home. It was the first company that we contracted to just keep an eye on the house and make sure that we didn't have any invasions. We were new homeowners. And so we wanted to make sure we had all our bases covered. And in that time they've stayed with us and we've actually been monthly members, so they come back every month. And if we have any issues in between, we just call and they come back at no extra charge, which is something that we love. And we have actually, I would say like we've done that two or three times just when I saw something weird around the house, I called them and asked them to come back and take a look. And another thing that we've just loved is our tech are actual tech. Um, I'm not gonna mention his name because he's actually retired now, so I'll just let him live in peace. But he was wonderful. And we always, I actually kind of look forward to his visits because we would always just laugh and joke. We had a couple inside jokes that we were always, um, talking about. And one time I actually caught him telling me my own story that I had told him about a little pest issue that we had had. I think he'd been off telling the story to other clients and customers. Um, but we had a good laugh about that. And we are tech that we have now was actually trained by him. So I don't know if they did that intentionally, but I loved that as well that they, I had, I was very vocal about how much I loved him and I always requested that he came. And, um, the last time we had a new guy and I was talking about how much I loved our old tech and he said, oh well he trained me so that I felt like I was still in good hands. And um yeah, we, they have also, we've had found a few extra kind of bonuses or gifts over the years. We've gotten gift cards to Starbucks. One time we even got tickets to a baseball game to Nationals game. Um Of course that was long before the pandemic. But that was another thing. At the start of the pandemic, we started to see an increase in pests in our neighborhood just because restaurants and such were closed. Um Well that's what american pest ended up explaining to me. I mean, I was seen like things I had never seen before, like, like possum out in the middle of the day looking for um you know, I didn't know. So I called just to have them come take a look and they said that they were hearing, you know, increases because a lot of restaurants in the area were closed. So uh small animals that normally fed on trash and things that were left behind from these restaurants were now looking for new sources of food. Um and not only that, but people were home, people were home during the day, keeping an eye on their house and so they were seeing things that they had never seen before, like I never knew it this time of day, all these weird, you know, creatures come out of the out of the walls. So um like I said, they've, they've been very supportive and I have felt like I've been able to, you know, call them with any issue that has come up and you know, we definitely plan to continue our service with them indefinitely. We have no plans to change providers anytime soon. Thank you for the opportunity to share experience with them.

2 years ago

Reply from American Pest

Marina, we are so grateful for your kind words, and we appreciate you sharing them with us as well as the community. Have a great day!

Jun. 8th, 2022

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Verified Customer

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Anonymous Washington, DC

We just picked them based on reviews and you know, once we tried them once we were sold and kept using them. They're very responsive, the scheduling is very flexible and they're nice. They come on an occasional basis and it was beyond what we've expected. They're always and quick and they definitely know their stuff. We are pet owners and one of our concerns was hiring a pest company who was sensitive to pets being in the house and using products that are safe for them and American Pest has always been very responsive and honest in their answers about what they use and everything they use has been wonderful for our pets and safe.

6 years ago

Reply from American Pest

Thanks for the wonderful review! We can't agree enough about the importance of keeping your pets safe. Our staff is full of pet lovers and we would never want to put any of our customer's furry friends in harm's way. With that being said, our technicians know the best treatment options to consider when there are pets in the home and if it is necessary to remove the animals from a specific part of the property temporarily, we will let you know.

Oct. 19th, 2018

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Verified Customer

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Carolyn & Jeff Chevy Chase, MD

They're very responsive whenever I've contacted them. I used monthly visit program for the household exterior and interior and I'm getting good results. We do have a pesky problem that is difficult to resolve which is silverfish and they have told me that this is historically a difficult pest to completely eradicate. So they've been very straightforward with me about it, but they haven't been able to completely eradicate it. They explained what they're doing, I have information about the product used. They follow the safety procedures and they're thorough when they come. My service provider has always been very courteous and also takes care to cover his shoes and explains to me what he's doing.

6 years ago

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Verified Customer

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Diane Ashburn, VA

I've been using them for years so and they do a great job. Whenever I call, they're very prompt. They're courteous, they're knowledgable, and if I have an issue right then, they solve it. I never had a problem and if I have a problem they rectify it. I had a terrible problem with bugs at one point and they came in and analyzed the situation and they totally got rid of it. They do exactly what to do. They're just very good quality people. If I'm not home they leave me a note and tell me exactly what they've done and what treatment they've made. They always knock on the door and talk to me. They're just very, very unusual. It's like dealing with a small town company. They give you that personalized service.

6 years ago

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Verified Customer

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Kay Annapolis, MD

the company came out and gave a realistic assessment of our needs. Their price seemed fair in comparison with other companies so I signed on with them. I am very pleased that I did. They are reliable. I get an e-mail in advance of their visits so if I have a specific need or question, I can be there when they arrive. Their work is comprehensive. Their people are professional, courious and helpful. They have taken care of problems when we have called. As a result of their excellent service, I have continued to use them. I recommend the company very highly.

6 years ago

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Verified Customer

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Rokhsree Washington, DC

The customer service was attentive and with my request they have what worked well. They used checmicals that essentially damage the nervous system of those insects and in a certain concentration could be sometimes dangerous to children and I've requested this before, but I would like them to put those signs that say if you pass this area don't bring your dogs and stuff for twenty four hours.

6 years ago

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Verified Customer

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Matt Gainesville, VA

They're very responsive. Every time we've had an issue outside our normal kind of maintenance cycle, they've been very quick to get somebody out here. They're very easy to get ahold of. I've never had a problem with them. It's always the the same guy that comes out here, I've gotten to know him by name. He's great, he's non intrusive but he does a great job of making sure that everything is taken care of. They seem very transparent and honest about what they're putting in the product and with the treatments they are able to provide.

6 years ago

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Verified Customer

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Marina Luz Washington, DC

They are extremely responsive. They are very thorough and listen to what we need and they're always willing to help with whatever arises. They've always seems really appreciative of our business. They even gave us free tickets to a baseball game one year just as a thank you for our continued business. They seem to really appreciate us then that makes us appreciate them even more.

6 years ago

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Verified Customer

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Anonymous Washington, DC

They're always very responsive if you reach out on the phone and their technical staff that come on house visits are always excellent. The quality is consistently excellent. I have a plan where I can reach out between visits for specific requests and that also has worked well. I think our best experience has been with the technicians who service our house, they are consistently friendly, knowledgeable and accommodating.

6 years ago

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Verified Customer

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Anonymous Brandywine, MD

They really look that my needs are met. It was a great service and professionalism. They're always accommodating as far as setting appointments and setting any follow up appointments that are needed. We are able to do a lot of communication through email including sending pictures, discussing issues, and then they quickly come up with the resolution within a matter of days. They've been very attentive to where I live, how that impacts my pest control needs, and make necessary adjustments, even if it includes information me about how best to do my efforts.

6 years ago

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Verified Customer

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Sue Ann Centreville, VA

Whenever I've had any issues they always come immediately and return. They're just very responsive and very reliable. I get an indoor and outdoor service that works perfectly. When they come out and do the service, if you have any questions, they're really great about telling you what they are doing. They answer all your questions and are very considerate.

6 years ago

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Verified Customer

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Kim Stafford, VA

They are easy to get ahold of. You don't wait on hold forever and they can get out to your property relatively quick. I wish I had a few less bugs but the pest control does a good job. I think all the technicians that come to my house are very friendly and polite. They're very efficient and are able to treat at least the outside portion when we're not home which is helpful for our very busy schedules.

6 years ago

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Verified Customer

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Trudy Silver Spring, MD

They've been nothing but stellar with their responses. If something doesn't look right, they will even come out even if I'm not scheduled for my monthly visit. The technician I have, he's been coming here for years. He is stellar. Kudos to him because he definitely sells the company. I've never had an issue with him so that's a great asset they have.

6 years ago

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Verified Customer

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Patricia Bowie, MD

Customer service follows up and they stay true to the contract and are reliable. The service was very good and they're consistent. They give me a report as soon as they leave when I receive it immediately by email. I felt like they didn't try to oversell and I really appreciate the immediate reports as soon as they leave. They always notify me at the front door when they're walking around the house and I've been really happy with them.

6 years ago

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Verified Customer

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Carl Lanham, MD

You get what you pay for, it's a very good service from a good company. They notify you within a reasonable amount of time before they come out and they are flexible with your schedule. The technicians are very knowledgeable, I like that they produce reports that tell you what chemicals they are going to use. And, now we have no pests, thanks to them.

6 years ago

Reply from American Pest

Thanks for the detailed review, Carl! We're happy to hear that you have had a good experience with our company and that you see the value in the services we have provided you. Should you have any issues between your regularly scheduled services, we hope that you will give us a call. Thank you again for taking the time to share your experiences with others!

Oct. 19th, 2018

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Verified Customer

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Courtney Oxon Hill, MD

The initial service was to eliminate a roach infestation of a property that I had just bought and they did exactly what they said they were going to do and they did it in reduced time and I was happy with the results. The only thing that might be improved would be the online options, as I recall it was difficult to update like my credit card information if I remember it correctly.

6 years ago

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Verified Customer

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Jewel Chantilly, VA

The young lady that comes out to take care of it is always very cordial, polite and if I'm available or can speak with her, she always asks how things are going and if there any areas that would need any additional attention. I'd say she's very attentive in the way she works and is conscientious and the way she carries out her responsibilities and duties.

6 years ago

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Verified Customer

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Anonymous Silver Spring, MD

They're very responsive and appear to be concerned. They're professional, aware of the problem, responsive, and resonably priced. I didn't get the results I was expecting but I'm not holding the company responsible for that. It is very wooded area and we had a lot of rain. I like the fact that they're willing to come back when it appears that the mosquitoes are not diminishing and I'm hoping that, ultimately the number of nest and breeding will go down.

6 years ago

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Verified Customer

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Judy Arlington, VA

They are always easy to get ahold of. If I need to make a change to the service time, they're very accomodating. The people who've come to my house have always been very thoughtful. They are careful of the house and always ask what my issues were. Just attentive to take care of the problems. The issues that I've had they've always talked me through what they thought the problems were and I live in an old home and there are some recurring issues but they always check carefully to see what needs to be taking care of.

6 years ago

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Verified Customer

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Elaine Herndon, VA

I like to get to know the person that is out there. I want to be here when they look over something and I don't want everything killed so we got that straightened out and we've had good service and I know the people that are giving us the service. There's a lot of trees down from the termites and you can't get to all the termites but so far nothing's showed up and you know it's been several years so they're doing the job. They let us know when they come, but sometimes we're not here. I just want to be here or know when they're here. The technician is very knowledgable. When he set everything up, we discussed different habitats and which plan to do. But there's a new person that comes about every other time and I've met several people. I expect them to come back and they've left the company or they're gone. It's pretty tough to learn everything when you're only going to be there for a short period of time.

6 years ago

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Verified Customer

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Maria Lorton, VA

Very courteous. They always check with me to see if there are any problems. They spend as much time as needed treating the house and will come back if additional treatment is needed. All of the employees know what they are doing and seem to be happy to help.

6 years ago

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Verified Customer

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Anonymous Leesburg, VA

Only because of the guy who comes here to service me. I did not like the dictatorial tone f oneyour written correspondence, but on the fone your answerer is as nice and helpful as can be . A full day service window needs to be revised to max a half day.

6 years ago

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Verified Customer

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Susan Bowie, MD

Great service. Thorough, friendly. Prompt return visits. I've had a lot of pest companies and they are the best I've ever had. They have been doing our service for years. I can't believe I spent money in the past on the bigger named companies.

6 years ago

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Verified Customer

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Nichole Mount Rainier, MD

American Pest and their customer service representatives have always been very helpful and have answered all of my questions. I feel that the quality of the service and the price all work well together. Gave me exactly what I needed.

6 years ago

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Verified Customer

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Robert Frederick, MD

The customer service has been flexible to respond to my requests and knowledgable and effective. We got a general pest barrier to do with ants and we had an issue with rodents. The results have been effective and successful. I'm scheduled for another treatment at the end of this month and I'm looking forward to it.

6 years ago

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Verified Customer

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Larry Ashton, MD

They always notify me of upcoming appointments. They give good feedback, are very coureous, give thorough service, and they put up with my dog. They're prompt, they comunicate well, and they do what they say they're going to do.

6 years ago

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Verified Customer

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Laura Haymarket, VA

They are always wanting to help and when we need them to come back and do something they are always willing to do that. The technician who comes is always very personable and always wants to know how everything is going. He's very thorough. We are very happy with the service.

6 years ago

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Verified Customer

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Jian Herndon, VA

It's not perfect. Sometimes I feel insects in my house. But the company said I could notify them if I have anything they can come inside my house to do best control. I'm satisfied with the outside of my house, but the inside of the house, I still feel some insects sometimes.

6 years ago

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Verified Customer

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Charlotte Gainesville, VA

I haven't had a lot of customer service issues. I think I've only had to call once. The program I used kept the bug count down significantly throughout the summer months. The person who does our service is usually very friendly and I appreciate his good manners.

6 years ago

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Verified Customer

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Clifton Washington, DC

The first time the pest person came, it didn't get rid of all the ants in the kitchen. 3-4 weeks later they came back, and it still didn't fix it. Later they came back and did a heavier hit and we haven't had a problem since then. At first, they gave me a time window of 6-7, which I found outrageous. I spoke to someone and they gave me a new window of 1-3.

6 years ago

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Verified Customer

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James Fredericksburg, VA

I'm usually home when they come, and they always answer my questions. Everything they've been doing has been working well for me. The person who comes out has always been friendly and helpful. I just hope the rates don't go up, because I'm retired I'd probably cancel if the prices went up more.

6 years ago

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Verified Customer

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Jackie Washington, DC

They are very thorough and they get back to you as soon as possible. The service I got was for mice for a year and it worked. After about 2 1/2 or 3 months, there was no sign of mice. The technician is very nice and very thorough.

6 years ago

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Verified Customer

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Shari Washington, DC

I think I receive an internet ad or something. I was pleased with the contact's response, with his service and then also there are couple of outstanding technicians. They're very responsive. I've been very satisfied with the service.

6 years ago

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Verified Customer

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Andre Washington, DC

They're very responsive. Anytime that I need to re-schedule or anytime that I have issues, they're always there and provide me the service that I need. I have had mice in my house for five years. They were able to capture them and finally rid my house of mice.

6 years ago

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Verified Customer

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Jim Columbia, MD

They are just always very prompt, very thorough and explained everything to us in a way we can understand it. We've had lots of different pests around and they generally take care of everything. We had a termite problem about ten years ago and it got cleaned up. Everything has been good and we appreciate the service we get.

6 years ago

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Verified Customer

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Jen Warrenton, VA

They just always responded quickly and kindly when I've needed additional assistance. I did not have a specific problem it was just overall pest control and prevention. I am satisfied with the results. I actually like the people I've spoken to on the telephone and I really like the technicians they sent out as well.

6 years ago

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Verified Customer

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Courtney Silver Spring, MD

Anytime I have any questions, I could call them and they would answer. We had a problem with the bugs and stuff like that showing up around the house and when they started spraying we haven't had a problem. I'm happy with the service I got, it wasn't anything above and beyond but it I'm satisfied with what I did get.

6 years ago

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Verified Customer

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Anonymous Lorton, VA

There has been a couple of times when I've had ot call back for a few things. Their service is great but I'm not always here when it's getting done so there are some things that I want to have a part in. Part of the service is that the person is home. They're usually pretty responsive but I've had to stay on top of it. If it's something outside out of the usual, it's a clean up. The program we have is every three months and we haven't notived any significant worsening so I would say that it's working.

6 years ago

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Verified Customer

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Linda Arnold, MD

When you call about the issue, they come right away and they always come out. Even if I'm not here or don't answer the door I know they're going around they spend time outside doing what they need to do, they just don't get in the car and drive off. The technicians are friendly and seem to take everything very seriously.

6 years ago

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Verified Customer

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Jon New Windsor, MD

They definitely do a very good job with follow up in addition to being flexible about times for appointments, that kind of thing. I have a property that has multiple buildings and I thought I would be a problem and it would be extra. But they were very helpful and kind and figured out how we could do all the buildings. Customer service wise, they're very attentive and very flexible.

6 years ago

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Verified Customer

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Jim Lanham, MD

The gentleman comes around and we make sure that can do whatever. If there's any more problems or if you ever need anything inside, he's concerned and makes sure all the pests are gone. We have good results. Even the bugs that get inside die, so it's really great. They're very good and thorough. Always on time and always comes.

6 years ago

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Verified Customer

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Anonymous Olney, MD

They've always been very nice on the phone. I haven't really had to call them very often, but they seem to be eager to help me out if I have any issues. They came out in a timely way and fashion and they told me what the problem was and they fixed it and they've been maintaining it on a regular basis.

6 years ago

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Verified Customer

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Amy Ashburn, VA

They're very responsive when I call. They're not a long wait time and they always answer my questions and come back out quickly. We've only had to have them come back in between for ants, we get the service for quarterly. We've got what we expected.

6 years ago

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Verified Customer

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Anusha Annandale, VA

The customer service was very responsive and answered all of my questions. We got tick and mosquito services and we got the results we expected. It was great. They had good communication and the actual service itself worked. Great customer service and everything worked.

6 years ago

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Verified Customer

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Ken Bristow, VA

They are eco friendly and they actually came to our door to get our business. They are just very considerate. We haven't had any issues and they always come back. They work out everything with you. If there is ever a billing issue or anything they're just great to work with.

6 years ago

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Verified Customer

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Sherri Alexandria, VA

I really like the young man that comes out every visit. He knows how I like things and when I want to have a test done. He's very reliable, very clean, very nice man. I've been very happy with the responses when I've called. I can usually get an appointment very quickly. So overall, I've been very happy.

6 years ago

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Verified Customer

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Egons Garrett Park, MD

They've always been very responsive. The people that come to our house, they've been here repeatedly, so they know the history. We are very happy with them. We think they did a great job and we are very happy with the result. We feel they were very professional and did a wonderful job.

6 years ago

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Verified Customer

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Colin Alexandria, VA

The service has been really high quality and the few times we've need somebody to re-spray for mosquitoes, it's been covered at no charge and they've been happy to do it. It's always been very easy to get ahold of someone and if we had to request another treatment, they've usually been able to get it scheduled within just a couple of days.

6 years ago

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Verified Customer

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Dwayne Stafford, VA

When I first used them, they came out and did the job for me. Other than that, I really don't have contact with them. They usually come out and do the inspection but whenever they call, they are very nice and respectful. They came out immediately when we had termites and the service was way professional. They are fast and reliable.

6 years ago

Reply from American Pest

Thanks for the feedback, Dwayne. Some customers want to be with us for every service, while others are happy to trust us to provide a high-quality service outside the home without you having to be there. If you do want interior service, I hope that you will give us a call so that we can schedule a time to come out and treat when you will be home. Thanks for the 5-star review, we will see you next time!

Oct. 19th, 2018

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Verified Customer

star star star star star

Jamie Allen Fredericksburg, VA

They are very responsive, whenever I call and never question if I need them to come back between applications. The employee's are very professional and have had nothing but good customer service.

6 years ago