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American Pest

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7.8

Overall Score

Author: Kalicia Bateman

LAST UPDATED: January 30th, 2024

Founded in 1925, American Pest is a top rated pest control company for homes and businesses throughout Washington, D.C., Maryland, and Virginia. The company offers protection against over 30 general pests including spiders, rodents, ticks, bed bugs, termites, and mosquitoes. The American Pest control team consists of over 160 brand ambassadors who are service professionals in pest prevention and customer experience.

In addition to over 160 expertly trained pest professionals, American Pest control has four board-certified entomologists, eleven associate certified entomologists, and over 30 state-certified technicians. Services provided by American Pest are QualityPro & Quality Pro Green accredited by NPMA, the industry’s highest mark of excellence, for their integration of non-toxic methods and low impact EPA-labeled products. 

The company credits its longstanding tradition of excellence to its people, who provide quality pest control solutions to over 15,000 homes and businesses and millions of square feet of federal offices and institutions throughout the area.

Jump down to read American Pest reviews from real customers.   

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Highlight: 2022 Best Company Sustainability Award Recipient

American Pest is a recipient of the 2022 Best Company Sustainability Award for its commitment to eco friendly pest treatments (SMART Pest Control) and paperless billing. American Pest is committed to keeping its customers and the environment safe.

Top Ranked Companies

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The Good

  • One-Time or Seasonal Coverage
  • Variety of Pest Control Plans
  • Anticimex SMART Rodent Control
  • Pest Free Pledge Guarantee
  • Variety of Services

One-Time or Seasonal Coverage

Unlike most pest control companies, American Pest conrol offers seasonal coverage or one-time treatments. The company has a variety of regular service options, so you can choose which coverage works best for you.

Variety of Pest Control Plans

American Pest control offers safe, affordable and environmentally friendly pest solutions with quarterly and monthly plans to get rid of common pests. Customers can choose from the plans listed below:

Preferred Care: Pest Control

  • Quarterly Service
  • Exterior Perimeter Treatment
  • Exterior Spider De-Webbing and Rodent Prevention
  • Interior Service Guarantee

Preferred Care Plus: Pest Control + Termite Monitoring

  • Quarterly Service
  • Exterior Perimeter Treatment
  • Exterior Spider De-Webbing and Rodent Prevention
  • Interior Service Guarantee
  • Halo Termite Monitoring

Preferred Care Complete: Pest Control + SentriconAlways Active

  • Exterior Perimeter Treatment
  • Interior Service Guarantee
  • Exterior Spider De-Webbing and Rodent Prevention
  • Sentricon AlwaysActive
  • Termite Service Warranty

Mosquito Control: Seasonal Mosquito and Tick Control

  • Monthly Service
  • 6–7 Services per Year
  • Exterior Mosquito and Tick Spraying

Anticimex SMART Rodent Control

American Pest offers a cutting-edge option for rodent control through its Anticimex SMART technology. 

The SMART technology includes three devices that are installed in optimal areas of your home to monitor rodent movement. All devices installed in your home are interconnected and connect to your wireless network, alerting both you and your pest professional in real-time of any rodent activity. 

Pest Free Pledge Guarantee

All regular services include the pest free pledge guarantee, which states if pests return between services the company will send a technician to return at no additional cost. 

Variety of Services

American Pest control offers treatments for a variety of pests including ants, mice, rats, spiders, stinging insects, carpet beetles, interior fleas, stink bugs, cockroaches, house centipedes, millipedes, silverfish, earwigs, and 30 plus home invading pests. They also have a mosquito and tick program for their active months and offer k9 bed bug inspection and bed bug heat treatments for single-family homes.

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The Bad

  • Limited Service Area

Limited Service Area

American Pest control only services Washington, D.C., Maryland, and Virginia, which does limit the service area. If you are located in those areas, this will be an excellent fit for you.

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The Bottom Line

American Pest seems like an all around great company for your pest control needs, as long as you are in the greater Washington, D.C. area. The company promises to rid of pests by hiring service professionals, providing world-class training, and applying Integrated Pest Management practices that are environmentally friendly. American Pest control offers various pest control services for both residential and commercial properties. 

For more information, customers can contact American Pest control by phone or visit the website and request a free pest control estimate. 

American Pest received the Award of Excellence from the United States Department of State in 2004 and for six years was a recipient of the Angie's List Super Service Award (2011-2016). American Pest also boasts an A+ rating from the Better Business Bureau (BBB business). If you’re looking to get rid of unwanted pests, the company guarantees you will be satisfied with its services.

In addition, American Pest reviews are primarily positive with satisfied customers frequently highlighting the company's time-efficient and effective treatments, as well as its excellent customer service. However, it is worth noting that the majority of reviews are at least three years old and may provide outdated information.

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Star Rating

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4.5

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301 Reviews

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4%

2 grade

4%

1 grade

3%

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Byron Chantilly, VA

I'm becoming dissatisfied with American Pest. They came out for the quarterly service three days ago. I was assured that all my pest control was taken care of. Unfortunately right now it's full of spiders, and I'm standing at my front door, looking at the columns of my front porch, and watching the the column of ants run up and down the column. So there is not very effective, whatever they used.

6 years ago

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Reply from American Pest

Thank you for your feedback, Byron. We're sorry to hear that you had an unfortunate experience with your last service. However, I have had our team look over your account and see that we are working to schedule you for a follow-up service in with one of our service supervisors who will review your concerns, examine the property once again, and treat appropriately. As always anytime you have issues with your service, please don't hesitate to give us a call.

Oct. 15th, 2018

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Anonymous Washington, DC

I used the bimonthly pest control services and roaches and mice has not been exterminated. The traps American Pest uses are not good quality. I initially was told that I was going to have an estimate for termite extermination in my backyard and never had anyone to follow up on the issue. I am dissatisfied with pest control service.

6 years ago

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Jessica Stafford, VA

I did not get the results they expected. I had two packages: one of them was mosquito and the other one was for general home pest. Only one employee during my time of service actually provided customer service. I'm highly dissatisfied. There isn't very good management customer service skills and communication. It was completely disappointing.

6 years ago

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Stephanye Loftin Lanham, MD

There is too steep a gorge between my expectations for service and AmericanPest’s capability to provide service as promised. Thrice, its lack of commitment underscoreed my concern: * Ryann scheduled my initial inspection for bedbugs for Tuesday, July 14 between 9 and 11am. This did not happen. An additional concern was that I received no follow-up contract from anyone associated with AmericanPest. After I again contacted Ryann, a new timetable was set for the next day. * Verbally, I was told with reinforcement via email that Torrence was being scheduled to arrive no later than 1pm the next day (July 15). He did not. * Additionally, Ryann assured me, verbally and via email, that “if [Torrence] is running late [he will] notify [Ryann] immediately so that [Ryann] may be in contact” with me. Neither did this courtesy occur. Consequently, these breaches of trust terminate my current and future business dealings with AmericanPest. Hopefully, the standard AmericanPest revealed to me does not mirror the industry’s standard.

4 years ago

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Dolly District Heights, MD

The rep was making excuses for rodents inside the house and I told him if the outside is sealed the rats will not continue to come inside.

6 years ago

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None. Burtonsville, MD

They do not coordinate appointment times with the customer; they just assign one to you that's convenient for them.

6 years ago

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Jim Clark Washington, DC

Mosquitos were more present this year than under another firm's treatment plan.

6 years ago

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Jennifer Bush Dayton, MD

They didn't show up at my house. I was home all day.

6 years ago

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Jessica Coan Kensington, MD

Prompt careful do the work or any request

6 years ago

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Anonymous Ashburn, VA

Bad service. Even after regular schedules we do not see quality of service

6 years ago