American Pest

Name: American Pest
Rating: 4.5

4.5

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301 User Reviews

7.8

Overall Score

4.5

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301 User Reviews

7.8

Overall Score

The Good

The Bad

Bottom Line

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Company Details

Termite Control

Yes

Bed Bug Control

Yes

Wildlife Control

Yes

Lawn Services

QualityPro Certified

Yes

Time in Business

100 Years

Company Headquarters

11820 West Market Pl, Fulton, MD 20759

Number of Reviews 301

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: January 30th, 2024

Founded in 1925, American Pest is a top rated pest control company for homes and businesses throughout Washington, D.C., Maryland, and Virginia. The company offers protection against over 30 general pests including spiders, rodents, ticks, bed bugs, termites, and mosquitoes. The American Pest control team consists of over 160 brand ambassadors who are service professionals in pest prevention and customer experience.

In addition to over 160 expertly trained pest professionals, American Pest control has four board-certified entomologists, eleven associate certified entomologists, and over 30 state-certified technicians. Services provided by American Pest are QualityPro & Quality Pro Green accredited by NPMA, the industry’s highest mark of excellence, for their integration of non-toxic methods and low impact EPA-labeled products.

The company credits its longstanding tradition of excellence to its people, who provide quality pest control solutions to over 15,000 homes and businesses and millions of square feet of federal offices and institutions throughout the area.

Jump down to read American Pest reviews from real customers.

Highlight: 2022 Best Company Sustainability Award Recipient

American Pest is a recipient of the 2022 Best Company Sustainability Award for its commitment to eco friendly pest treatments (SMART Pest Control) and paperless billing. American Pest is committed to keeping its customers and the environment safe.

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The Good

One-Time or Seasonal Coverage
Variety of Pest Control Plans
Anticimex SMART Rodent Control
Pest Free Pledge Guarantee
Variety of Services

One-Time or Seasonal Coverage

Unlike most pest control companies, American Pest conrol offers seasonal coverage or one-time treatments. The company has a variety of regular service options, so you can choose which coverage works best for you.

Variety of Pest Control Plans

American Pest control offers safe, affordable and environmentally friendly pest solutions with quarterly and monthly plans to get rid of common pests. Customers can choose from the plans listed below:

Preferred Care: Pest Control

Quarterly Service
Exterior Perimeter Treatment
Exterior Spider De-Webbing and Rodent Prevention
Interior Service Guarantee

Preferred Care Plus: Pest Control + Termite Monitoring

Quarterly Service
Exterior Perimeter Treatment
Exterior Spider De-Webbing and Rodent Prevention
Interior Service Guarantee
Halo Termite Monitoring

Preferred Care Complete: Pest Control + SentriconAlways Active

Exterior Perimeter Treatment
Interior Service Guarantee
Exterior Spider De-Webbing and Rodent Prevention
Sentricon AlwaysActive
Termite Service Warranty

Mosquito Control: Seasonal Mosquito and Tick Control

Monthly Service
6–7 Services per Year
Exterior Mosquito and Tick Spraying

Anticimex SMART Rodent Control

American Pest offers a cutting-edge option for rodent control through its Anticimex SMART technology.

The SMART technology includes three devices that are installed in optimal areas of your home to monitor rodent movement. All devices installed in your home are interconnected and connect to your wireless network, alerting both you and your pest professional in real-time of any rodent activity.

Pest Free Pledge Guarantee

All regular services include the pest free pledge guarantee, which states if pests return between services the company will send a technician to return at no additional cost.

Variety of Services

American Pest control offers treatments for a variety of pests including ants, mice, rats, spiders, stinging insects, carpet beetles, interior fleas, stink bugs, cockroaches, house centipedes, millipedes, silverfish, earwigs, and 30 plus home invading pests. They also have a mosquito and tick program for their active months and offer k9 bed bug inspection and bed bug heat treatments for single-family homes.

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The Bad

Limited Service Area

Limited Service Area

American Pest control only services Washington, D.C., Maryland, and Virginia, which does limit the service area. If you are located in those areas, this will be an excellent fit for you.

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The Bottom Line

American Pest seems like an all around great company for your pest control needs, as long as you are in the greater Washington, D.C. area. The company promises to rid of pests by hiring service professionals, providing world-class training, and applying Integrated Pest Management practices that are environmentally friendly. American Pest control offers various pest control services for both residential and commercial properties.

For more information, customers can contact American Pest control by phone or visit the website and request a free pest control estimate.

American Pest received the Award of Excellence from the United States Department of State in 2004 and for six years was a recipient of the Angie's List Super Service Award (2011-2016). American Pest also boasts an A+ rating from the Better Business Bureau (BBB business). If you’re looking to get rid of unwanted pests, the company guarantees you will be satisfied with its services.

In addition, American Pest reviews are primarily positive with satisfied customers frequently highlighting the company's time-efficient and effective treatments, as well as its excellent customer service. However, it is worth noting that the majority of reviews are at least three years old and may provide outdated information.

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User Reviews

Star Rating

4.5

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301 Reviews

Review Breakdown

5 grade

70%

4 grade

19%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Sara Vienna, VA

American Pest bought out the company that I had been working with. I have three properties and they did show up to do any of the servicing under the agreements on the third property. They almost missed the fact that there was some termite damage from prior years. I'm supposed to have quarterly services for my house and a rental house. I haven't heard from them when it was time but I did hear from them when they wanted to push me to pay online. I don't want to do that because I like to have papers. I would say is the redeeming quality is that once they found their mistake, let's say they were apologetic and they promised to engage in a proper treatment plan for the next year.

6 years ago

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Verified Customer

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Joan Rockville, MD

There's times when it feels like the person who comes to my work is only here for a couple of minutes and I don't get a lot of feedback. We had some ants in the house. They came by and were very good at getting rid of those but for the day to day service comes by to check bait traps, I don't get enough feedback or communication about what's going on. .

6 years ago

Reply from American Pest

Thanks for the candid feedback Joan. I'm sorry to hear that you haven't been receiving the quality of service that is expected. We usually email our customers an inspection report after each service discussing the details of the treatment and the time spent on the property. If you haven't been receiving these, please be sure to give us a call so that we can confirm we have the right email address for you! We want to make sure that you are well aware of the services we are providing with each service as well as any findings during your inspection. Thanks for taking the time to give us feedback. We look forward to seeing you at your next service!

Oct. 19th, 2018

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Verified Customer

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Randall Southers Pasadena, MD

I signed up for the termite service, but it's been probably over a year and the stations have never been inspected. Last fall I asked about it and they stated it was best to inspect while warm. Sumeer is gone and still no inspection.

6 years ago

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Verified Customer

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Jackie Herndon, VA

I need to call them because they increased the cost of my pest control and I was unaware that my rate would be increasing. I have had a ton of ants coming into my bathroom in the last month.

6 years ago

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Verified Customer

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David McLean, VA

We recieved the mosquito and roach service. With regards to the mosquito service, we did not receive the service we expected. They did not show up on regular schedules and the mosquito treatment they applied did not work

6 years ago

Reply from American Pest

Thank you for your feedback, David. Unfortunately, this season had especially high rainfall and mosquito activity. However, this still shows that you have not received the service that you've expected from American Pest and for that we are sorry. Anytime you have issues with a service that we have provided, we encourage you to give us a call to let us know so that we can return for retreatment as needed.

Oct. 15th, 2018

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Verified Customer

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Brian Aldie, VA

Level of service has been declining. Missed last scheduled appointment without notfication...Then did not complete all of the services technician committed to performing.

6 years ago

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Verified Customer

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Anonymous Chevy Chase, MD

Because I set up an appointment to be home so the technician could take care of several problems, but he only addressed one and then left and I didn't know until later.

6 years ago

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Verified Customer

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Anonymous Aldie, VA

Not up to expectations. Just come and check the box. Do not ask customer or pay attention to what customer wants to be taken care of

6 years ago

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Verified Customer

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Griggs Silver Spring, MD

The last service visit was inadequate, despite our direction. Left after a short time and didn't address the usual problem areas.

6 years ago

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Verified Customer

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Mark Arlington, VA

They eventually fixed the problem but the customer service left a lot to be desired

6 years ago

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Verified Customer

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Anonymous Damascus, MD

I think the company did not educate me on the second year of service I did not order.

6 years ago

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Verified Customer

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Alina Burt Ashburn, VA

The last treatment that was done by your reresentative was insatisfactory.

6 years ago