Name: American Pest
Rating: 4.5

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Anonymous Arlington, VA

Good service / great value. I would have given 5 starts, but I wish w had a regular exterminator like we had when we first started the service. It's nice to have some consistency with someone who understands past issues, etc.

7 years ago

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Jeanne Fredericksburg, VA

The technician is great to work with and does everything he's supposed to do. I had another company saleman come by who said they do the entire yard and not just around the outside parameter of the house. I still have loads of bugs getting into my pool that are coming from my yard.

7 years ago

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Fenwick Washington, DC

In the years that we have had the services of American Pest they have constantly performed outstanding service which has always exceeded what we expected with very pleasant astute personnel.

7 years ago

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Anonymous Millersville, MD

Their customer service is okay. I called them and they didn't have the answer to my question and they never called me back. Their service is pretty decent. Whenever I have data presented with the pest control guy, he comes in and asks if I need some more stuff.

7 years ago

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Ramesh Herndon, VA

They do a good job. I used to have dragon spiders around the house, he sprayed now and I don't see anything come out in front of my home. They come by monthly. It's kind of expensive.

7 years ago

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Sara Vienna, VA

American Pest bought out the company that I had been working with. I have three properties and they did show up to do any of the servicing under the agreements on the third property. They almost missed the fact that there was some termite damage from prior years. I'm supposed to have quarterly services for my house and a rental house. I haven't heard from them when it was time but I did hear from them when they wanted to push me to pay online. I don't want to do that because I like to have papers. I would say is the redeeming quality is that once they found their mistake, let's say they were apologetic and they promised to engage in a proper treatment plan for the next year.

7 years ago

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Rachel Towson, MD

The customer service is pretty good. I think that the service is average. It's not always that great. I do have issues, including mice, sometimes they are resolved in a fairly reasonable manner but you know I have had problems and I don't think that you guys are necessarily the best game in town.

7 years ago

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Anonymous Columbia, MD

They always take my calls, they always do a good job of coming and being timely. They understand my fear of spiders. They have good quality and great people to work with. Always very responsive and with a good value.

7 years ago

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Mesay Alexandria, VA

Their customer service is really good. They're always available and pretty responsive. They get rid of the issues that I have on two houses with the plans with them and both issues are resolved.

7 years ago

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Lisa Reston, VA

They come when they say they're going to come. They will reschedule if I can't be here at no extra charge. I can't say anything bad. I can only say positive things about them.

7 years ago

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n/a Alexandria, VA

The company does its job but I don't like how they give all day windows for service, and you have to call each time to schedule a shorter window. Also, this time around, I got a notification the day before the pest control person was coming to my house, instead of them writing a week in advance like they usually do to schedule the best time for service.

7 years ago

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Margaret Leesburg, VA

The customer service is very responsive and they notify us about the service and if I have any issue, I just call and discuss anything. They are excellent people, people who care.

7 years ago

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Melissa Bethesda, MD

They are always responsive no matter if it's a big problem or a little problem. I've always had a wonderful technician come to the house and consistent with their interpersonal skills.

7 years ago

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Pamela Gainesville, VA

The only time I deal with them is when I call in to make a payment and they're always quick to answer and quick to handle my request. I have a regular service person and he's very thorough. If he's not the person to do the service, I'm a little more skeptical because I know he does the service well.

7 years ago

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Anonymous Ashburn, VA

Everytime when I have a need for them to come out, I'd call them and they were responsive. They do a good job, they're dependable. It's exactly what you would expect it to be.

7 years ago

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Elizabeth Highland, MD

The people who come are always knowledgeable. One of the technicians fell through the roof of my attic. They repaired it so it wasn't any trouble. I have been getting the results I have expected.

7 years ago

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Ganesh Fairfax, VA

The person who came down explained all about a particular infestation problem. He had such a passion, it was great. I feel that the prices have gone up since I started but it's essentially very good value.

7 years ago

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Anonymous Chantilly, VA

I've been getting very good service. The technicians have always been very helpful and they have done their job conscientiously. They have provided the service they were supposed to and they have done a good job.

7 years ago

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Annie Chantilly, VA

They provide a lot of reminders and follow up but not too many. We have kind of a general program and also we recently purchased the mosquito protection program and we got the results we expected.

7 years ago

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Anonymous Fredericksburg, VA

We've had no problems with the service. It works, plain and simple there's nothing fancy about it, it just works. It's effective. Our biggest trouble was mosquitos as I recall and we're pretty satisfied.

7 years ago

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Ilan Silver Spring, MD

Each time when I call, somebody was able to help me with all my needs and if the technician wasn't able to come in particular time that I was available, they were able to switch it around to my time.

7 years ago

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Anonymous Hyattsville, MD

It's kind of hard to tell how well it works because it just constantly rained all summer, especially after they would come. There were just always mosquitoes so I just feel that a lot of the spraying was washed away.

7 years ago

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Carlos Burtonsville, MD

I think I picked the mosquito program and the regular one that is done in the house. Everything is working fine. They provided the service as soon as it's possible. That's what makes them good.

7 years ago

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Eli Laurel, MD

They have very good customer service but I can't always get someone to come out for urgent matters, but that's understandable. The technicians are very experienced and seem to know what they are doing.

7 years ago

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Carmen Washington, DC

They're pretty responsive but sometimes we've had miscommunication. We got a termite control program and I think we got the results we expected and with basic maintenance we still have a problem. They seem to be trying to help, but we still have an issue.

7 years ago

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Amanda Davis

I just began service with them and was pleasantly surprised at the professionalism and care everyone took. From appointment making to the actual service. It’s expensive, but worth every penny.

7 months ago

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Customer Columbia, MD

Charge you after completing service. I have a monthly plan with the company and I am charged once a technician completes the inspection and applies the pestidcide

7 years ago

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Anonymous Washington, DC

Always on time, accomodates our need for early mornings (7-9 am timeslot), pests are under control, very knowledgable and personal technician (currently)

7 years ago

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Ellen Washington, DC

Their reports are okay but they don't really tell you much. I wasn't satisfied with the program we used. They say there are problems, but they don't really explain what or why there seems to be problems.

7 years ago

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Anonymous Bethesda, MD

We just have them come to do like general maintenance. We aren't dissatisfied but I'm not really excited about it either. Sometimes when it rains we get ants and they come and put some powder up.

7 years ago

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Anonymous Gainesville, VA

Since they merged companies, I don't like it nearly as well, but some of the same people are there so that makes it good. They have good service. They're always prompt and seem to cover everything.

7 years ago

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Vijay Herndon, VA

They come on time and the work is fine. My regular pest control is fine but the mosquito service was poor. They could not manage the mosquito problem in my backyard so I had to cancel that program. I'm not happy with their mosquito control, but the other pest control is fine.

7 years ago

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Cathy Ellicott City, MD

They answer any questions that I have right away. They are helpful over the phone, and come within hours. After they came, I saw results within the day.

7 years ago

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J Pasadena, MD

American Pest is very responsive. The price has gone up since I started working with them. If there is still a problem, they will come out again free of charge.

7 years ago

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Paul Portland, OR

I've had a lot of questions throughout our contract and I've always been given a prompt response. I've also ran into a couple of issues, but they've always been resolved.

7 years ago

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Hristina Towson, MD

The website was really organized. I was able to understand the different packages they offered and pricing. I called them, and things were set into motion right away.

7 years ago

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Leonard Leesburg, VA

We got sprayed for mosquitos but every time we go out into our yard we get bit by mosquitos. So, it didn't seem to diminish the number at all. The tech that comes out is always friendly though.

7 years ago

Reply from American Pest

We're sorry to hear that you were still being bitten by mosquitoes Leonard. Unfortunately, this has been a difficult season to treat for them as there has been a lot of rain. We do our best to adjust treatments dependent on the weather, however, sometimes there isn't much we can do to avoid it. With that being said, we do encourage our team to inspect the property for potential breeding spots and inform you of changes you can make to help get the most out of your service. Either way, anytime you feel that your treatment didn't work as expected, we ask that you give us a call and let us know so that we can take steps to make things right. Thank you for taking the time to leave us feedback!

Oct. 19th, 2018

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David Highland, MD

They are very thorough, we asked them to come spray for mice and they even sprayed in the attic and garage. We've been pleased with all the treatments they've done.

7 years ago

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Ashleigh Joppa, MD

The one time I had an issue with them, it was resolved immediately. They just came out to do preventative stuff and so far I've been very satisfied with the results.

7 years ago

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Cheryl Chantilly, VA

I have always had good response when I called in to the office and the technicians that have come by have all been very responsive, very friendly and knowledgeable.

7 years ago

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Joan Rockville, MD

There's times when it feels like the person who comes to my work is only here for a couple of minutes and I don't get a lot of feedback. We had some ants in the house. They came by and were very good at getting rid of those but for the day to day service comes by to check bait traps, I don't get enough feedback or communication about what's going on. .

7 years ago

Reply from American Pest

Thanks for the candid feedback Joan. I'm sorry to hear that you haven't been receiving the quality of service that is expected. We usually email our customers an inspection report after each service discussing the details of the treatment and the time spent on the property. If you haven't been receiving these, please be sure to give us a call so that we can confirm we have the right email address for you! We want to make sure that you are well aware of the services we are providing with each service as well as any findings during your inspection. Thanks for taking the time to give us feedback. We look forward to seeing you at your next service!

Oct. 19th, 2018

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Anthony Fredericksburg, VA

I'm satisfied with the pest control progam I chose. I think it's the termite and pest control program.They're very cordial and always ring the doorbell.

7 years ago

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Andy Washington, DC

They're always on time and always do their job. They always made sure we were satisfied with the work. They're always taking issues and were helpful and knowledgeable.

7 years ago

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Ellen Washington, DC

The sales rep who came out seemed more interested in doing just what was needed and not overselling. The customer service has always responsed when I needed them.

7 years ago

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Graham Vienna, VA

They are responsive and always provide notifications about services and follow up information. we used a fill service program and we got the results that we expected.

7 years ago

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Anonymous Washington, DC

They've been a lot better, but recently I find it very hard to get timely appointments when you need them. Once they are here, they're very thorough. My individual technician who typically comes is amazing and I would rate him very high, but the overall company, I would rate lower.

7 years ago

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Brenda Leesburg, VA

When we discovered a wasp nest hanging over the sidewalk by our driveway, American Pest sent someone out quickly to remove it.

7 years ago

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Elizabeth Phillips Temple Hills, MD

Good treatment of ant problem. Regular monitor of possible termites, mice. Not so good anymore about outdoor "mopping" of spider webs (last year this was done each visit)

7 years ago

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Randall Southers Pasadena, MD

I signed up for the termite service, but it's been probably over a year and the stations have never been inspected. Last fall I asked about it and they stated it was best to inspect while warm. Sumeer is gone and still no inspection.

7 years ago

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McLean homeowner McLean, VA

They do an excellent job of keeping us termite free while not using anything that could harm our bees since we keep bees.

7 years ago