Name: AmeriSave Mortgage
Rating: 4.7

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Verified Customer

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Anonymous Vancouver, WA

It was a good experience for the most part. There were hiccups and stuff, but it was good. Every time I needed something I was able to get through and I was able to get to somebody. I did have a couple of complications that rose out of nowhere and I was able to even get to the loan officer or to the processing specialist or somewhere to where I could get some kind of resolution. So there was seemed to be people available if I needed help. It seemed like it was pretty streamlined so it was relatively quick.

1 year ago

Reply from AmeriSave Mortgage

Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Kendra Mitchell Springvale, ME

Technically they violate loan standards for the excessive fees charge for the mortgage loan. Also bankers/reps that I've spoke with seem nice, polite and Profesional. I know I communicated my situation thoroughly and still my loan was placed into a FHA and denied by underwriting team for the reason I communicated. Certainly all laws and rules on mortgages customer service/lenders/bankers should all know state and federal laws.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your Feedback Kendra. If you would like to speak to us further about your experience, please contact our Resolution Team by calling 1-888-655-0906 and/or by sending an e-mail to [email protected]. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you.

Dec. 19th, 2022

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Verified Customer

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Natrell

I got a chance call from a representative at AmeriSave Mortgage and everything has been wonderful ever since. The people that I have spoken to have been wonderful because they've been very attentive, very informative and very effective. It's simple.

1 year ago

Reply from AmeriSave Mortgage

Natrell, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Anonymous Covington, GA

The process was not very difficult. Their customer service was was excellent and we were pretty much kept informed every step of the way. The support was very prompt and very forthcoming.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Christopher Philadelphia, PA

The turn around time from the time of start to the ending process went smoothly, it was very quick. The representative was very responsive. They responded to any questions that I had in a timely fashion and they ensured that all of my documentation was returned and correct.

1 year ago

Reply from AmeriSave Mortgage

Christopher, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Dec. 14th, 2022

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Verified Customer

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Jensen Villa Rica, GA

The agent was very helpful, friendly and flexible with time and I was able to have all the transactions and information provided to me through the process without any hiccups.

1 year ago

Reply from AmeriSave Mortgage

Jensen, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Linda Sullivan, MO

The girl that was on the phone with me was a really good person to talk to and explained everything well and nice. It was all good until the end when soemone at AmeriSave dropped the ball on one thing I really wanted. I liked all the ladies that I talked to because they were all really nice people.

1 year ago

Reply from AmeriSave Mortgage

Linda, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Wayne Albuquerque, NM

I was very grateful to the gentleman that helped me. His last name is Zamuty. They were very responsive when I utilized their services for the second time. I was able to interact with a person online for direction.

1 year ago

Reply from AmeriSave Mortgage

Wayne, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Enrique Brockton, MA

AmeriSave Mortgage gave me the best rate out of everyone I looked at. The process of getting the loan was more or less what I expected. This was my first time getting a mortgage, but I had an idea as to what was needed. There was some disconnect between some of the people working on the back end, but otherwise it was it was not that bad.

1 year ago

Reply from AmeriSave Mortgage

Enrique, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Anonymous Little Rock, AR

They had the lowest rate and everybody was very user-friendly - no problems getting through the red tape. They were able to get right back and made sure that I was going through the process correctly.

1 year ago

Reply from AmeriSave Mortgage

We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Zachary Cumming, GA

The process was very clearly laid out, clear instructions of what was needed and when. Our agent was very hands on. He answered any questions we needed and was there any time we needed it.

1 year ago

Reply from AmeriSave Mortgage

Zachary, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Nicholas Richmond, KY

We had some communication errors near the end, the realtor and us and Amerisave. We had a few issues trying to get certain paperwork, but overall it was a good experience. Our loan officer, Thomas, was amazing and he needs all the recognition.

1 year ago

Reply from AmeriSave Mortgage

Nicholas, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Pavankumar Annapareddy Bentonville, AR

Working with Lamarr and Jan D was a wonderful experience. Lamarr very patience guy and for customer service and follow-up I would give 10/10. I would highly recommend AmeriSave Mortgage to anyone mortgage needs

1 year ago

Reply from AmeriSave Mortgage

Pavankumar, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Oct. 6th, 2022

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Verified Customer

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Carl Worthington, IN

When I started working with you guys, I had absolutely fantastic service. You guys were extremely helpful and answer all my questions, were prompt, timely, intuitive, and dedicated.

1 year ago

Reply from AmeriSave Mortgage

Carl, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Douglas Fairfax, VA

You all were more flexible with online forms. I don't think I've seen better than Amerisave. The steps to follow on the website were great and they were in constant communication.

1 year ago

Reply from AmeriSave Mortgage

Douglas, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Daniel Myrtle Beach, SC

When I contacted them they locked in my loan for a long period of time and it worked out very well. The person that was working with me was terrific. Behind the scenes it was a little more difficult, but everything worked out fine and it was a good overall experience.

1 year ago

Reply from AmeriSave Mortgage

Daniel, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Ella Marie Lalangan Kelso, WA

I had great team alongside my first home purchase! My loan officer, Michael W and loan processor, Sara T always answered all of my questions and always attentive when I needed them to. 10/10 recommend AmeriSave Mortgage!

1 year ago

Reply from AmeriSave Mortgage

Ella Marie Lalangan, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Aug. 25th, 2022

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ASHTYN Yukon, OK

We used Amerisave for our refinance of our home to take out the equity to purchase an investment property. While the refinance went fine, our loan originator resigned in the middle of the transaction. The team that was assigned to us afterwards was not as great as the one before. While they were really helpful in some ways, the loan processor was just rude, and lied to our title company and would make things seem like she told us something when she did not.

1 year ago

Reply from AmeriSave Mortgage

Ashtyn, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to [email protected]. When you do call or e-mail us, please be sure to notate the site where your review was posted. We hope to hear from you soon.

Aug. 4th, 2022

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Verified Customer

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Daniel

I was very satisfied, everything went smoothly. There were some online issues we had during the process, but in the end everything was resolved. We always got a super fast answer and they resolved all the problems immediately.

1 year ago

Reply from AmeriSave Mortgage

Daniel, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Chris

They are easy to find on internet and do everything through that. Once I started it was really easy to go through the whole process. If I had any questions he would answer right away and if not he would get right back to me.

1 year ago

Reply from AmeriSave Mortgage

Chris, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Nathan

Everything was outlined really well, with very thorough explanations. They were so quick to contact you back and I think that was really cool. I'm glad I used them, I'm satisfied. I appreciate all the help that they gave me.

1 year ago

Reply from AmeriSave Mortgage

Nathan, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Mary

It ran very smoothly, I think it took two and a half weeks to get it. It was a great experience. I spoke with two or three people and if I had a question and left a message they always got back with me. I am very satisfied.

1 year ago

Reply from AmeriSave Mortgage

Mary, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Eddie

It was the best rate I could find. It went really smoothly and it was efficient and it didn't take a long time. If I had a question I was able to get a hold of the representative, he was very helpful. I'm very, very happy that I chose Amerisave. I certainly recommend it.

1 year ago

Reply from AmeriSave Mortgage

Eddie, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Fangzhou

Every time I try to look for help they were very responsive and I always get my answer I'm looking for. Shana, the mortgage initiator is very good. I'm very satisfied with everything.

1 year ago

Reply from AmeriSave Mortgage

Fangzhou, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Mary Robinson Hastings, MI

I worked with Jordan T and he worked really hard for me to get the best rates possible. We ran into a few hiccups with the seller and Jordan went above and beyond to look out for my best interest.

1 year ago

Reply from AmeriSave Mortgage

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jul. 8th, 2022

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Verified Customer

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Ricky Burkesville, KY

For any questions that I had, they either had the answer or found out the answer for me. I like the company because of the way they explained everything and talked to me. The agent I worked with went over everything with me.

1 year ago

Reply from AmeriSave Mortgage

Ricky, Thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jun. 16th, 2022

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Gary Verona, PA

They answered all my questions when I had them. I'm glad I work with them. They keep asking for paperwork, they didn't ask me for everything up front. They would wait a week and ask for something else. They would press those things or something so that was annoying.

1 year ago

Reply from AmeriSave Mortgage

Gary, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Jun. 16th, 2022

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Garrett Conway, SC

I had a lot of trouble with the title company and it kicked me out of my relaxed period once. They always got back to me fast. I do think they should notify you when they when switch the loan originator. Because I started out with one Michelle Dalka in Atlanta. And then I had no word and then all of a sudden I had a new guy.

1 year ago

Reply from AmeriSave Mortgage

Garrett, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. We look forward to speaking with you.

May. 31st, 2022

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Verified Customer

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Phillip Missoula, MT

The guys that were assigned to me were very open to answering any questions that I had about anything. Everything seems pretty straight forward and the people were just in general really nice to talk to.

1 year ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Richard Las Vegas, NV

The online aspect makes it a lot easier for paying my mortgage. It is very easy to use the website to make payments and any discount payments. I am glad I chose AmeriSave Mortgage for my home loan.

1 year ago

Reply from AmeriSave Mortgage

Richard, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Wendy Morrisville, PA

It is a very easy, simple process. But sometimes it was difficult to pay since you can't pay AmeriSave straight, you have to pay through another company. I wish that you could pay right through that AmeriSave so that they handle their own mortgage payments.

1 year ago

Reply from AmeriSave Mortgage

Wendy - We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Hanan Lincoln, RI

They were very helpful. They were efficient and I got a positive result. I am glad I chose them and I had a positive experience with them. I will be recommending AmeriSave to my friend.

1 year ago

Reply from AmeriSave Mortgage

Hanan, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Isaiah Arlington, TX

When I called, they gave me the answers. I felt it was a good value for my money and they were upfront and straight with me. From my experience I would recommend them. They were pretty easy to deal with and they kind of kept me in the loop with what was going on. I get the best interest rate with them.

1 year ago

Reply from AmeriSave Mortgage

Isaiah, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected] so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Joseph Adrian, GA

Went above and beyond to help us get the best possible deal and interest rate and the process was very smooth. Everybody was more than helpful in explaining and making the process very easy.

1 year ago

Reply from AmeriSave Mortgage

Joseph, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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George Albuquerque, NM

Keep up the good work and continue to help people. The interest rates were better than I was expecting. The person was very conscious to obtain information in a timely manner. The loan went through quickly.

1 year ago

Reply from AmeriSave Mortgage

George, Thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Denise Victorville, CA

If anyone wants to change a mortgage or refinance, this is the way to go. They were always able to answer my questions. They were always available to me. I am glad I picked them. It was quick and done good.

1 year ago

Reply from AmeriSave Mortgage

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words Denise. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Apr. 25th, 2022

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Verified Customer

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Vanessa Mansfield, OH

I chose them because they were able to get me a good rate. There were times when I would provide information and it asked for it again and again. I got a lot of texts from robots. It made communication difficult. Customer support was good. They were responsive.

1 year ago

Reply from AmeriSave Mortgage

Vanessa, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Ronald Zionsville, PA

I was pleased with their service. The documents they required were pretty straightforward. All the communication was over their website. It was simple to submit documents. They were really responsive.

1 year ago

Reply from AmeriSave Mortgage

Ronald, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Paula Charlotte, NC

The rate is competitive. It met all me needs. Customer service was really good. They were attentive. The rep worked with me and answered all my questions quickly. I thought the whole process was rather smooth.

1 year ago

Reply from AmeriSave Mortgage

Paula, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Gerald Klamath Falls, OR

They treated me well. It went very smoothly. I had my check after two weeks. They were continuously emailing me letting me know how everything was going. I would highly recommend Amerisave.

1 year ago

Reply from AmeriSave Mortgage

Gerald, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Rikki Anderson Westerville, OH

Very responsive to my questions and calls during the process. The main issue was that the originator had to go through a lot to get the loan processed correctly and it took many phonecalls to her. She did everything she could but others at the company dropped the ball. Loan Processor even told my personal financial information to my realtor - why? Not ok.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to [email protected]. We look forward to speaking with you. Thank you.

Mar. 16th, 2022

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Verified Customer

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Gerald Denham Springs, LA

I chose them for convenience and great customer service and I'm definitely glad I did. Professional and accuracy of all the documents. Easy to get a hold of and good experience.

2 years ago

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Verified Customer

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Olena Bluffton, SC

The process was very quick, nice and professional. I never had any issue with them. They were very responsive, always professional and respectful and quickly responded to all my questions and email.

2 years ago

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Verified Customer

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Andrew Chilton, WI

It was very easy to do everything online via the portal and the representative that we worked with was awesome. They answered all of our questions timely and were very helpful.

2 years ago

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Verified Customer

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David Steubenville, OH

Everything was pretty straightforward the only part that was obnoxious had nothing to do with you guys, it was the appraisal company, but everything else with them was quick and painless.

2 years ago

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Verified Customer

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Donald Arlington, TX

They got it done in. They always followed up. My loan servicer reached out and did a fantastic job and checked in on me regularly for the different requirements for completing the loan application.

2 years ago

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Verified Customer

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David Merritt Island, FL

I had a lot involved in mine that I had to provide and I didn't know that at the beginning so it probably made my process a little bit more complicated. Any time I had questions they were there to answer them certainly. I'm pleased. It was a good overall experience

2 years ago

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Verified Customer

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Patricia Cranston, RI

They made the whole process fast and easy. I do wish they would have laid out the options a little bit better and uploading and downloading documents was a little challenging for me but that is because it am not very savvy.

2 years ago

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Verified Customer

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Maria Katy, TX

Took a little while but I am glad I did it. Overall it was good even though there was a little bit of delay with closing. The person who processed my loan was very diligent and always answered all my questions.

2 years ago

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Verified Customer

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Riley Bloomfield, CT

All my questions were answered quickly and efficiently. Everyone communicated effectively and I was kept in the process from start to finish. I am glad I did it. The previous folks trying to refinance did a terrible job.

2 years ago