Medical Guardian has been an authority in fall detection since they opened their doors in 2005. The in-home medical alert company offers medical alert systems for those who may need emergency services on the go as well as at home. The company also has CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

Currently, Medical Guardian is considered one of the best medical alert companies in the medical alert device industry. Medical Guardian has low monthly monitoring rates ranging from $29.95–$49.95, and the company does not charge any activation or equipment fees**. Read Medical Guardian reviews below to see what consumers have to say about the medical alert company. 

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**Free equipment offer does not include the Freedom Guardian system.

Click here to go straight to Medical Guardian reviews.

The Good

  • Medical Guardian Cost
  • Systems
  • Automatic Fall Detection
  • No Long-Term Contracts
  • Lifetime Warranty
  • 1,300-Foot Range from Base Station
  • 120-Hour Battery Life
  • Customer Service
  • CSAA Five Diamond Certified 24/7 Monitoring
  • The Freedom Guardian Medical Alert Watch

Medical Guardian members get alert equipment free of charge**, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency.

The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

Medical Guardian Cost

Depending on the package, Medical Guardian charges between $29.95 and $49.95 for round-the-clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there are no activation or equipment fees associated with setting up the account.

Medical Guardian offers lower monitoring fees with more extensive features and equipment compared to its competitors, making the company one of the most quality and affordable medical alert options in the industry.

New 2019 Medical Guardian Deals

As of January 1, 2019, Medical Guardian is offering a new batch of deals. The medical alert company wanted to offer its customers more diverse billing cycles and offers. Medical Guardian's top-notch service combined with these exciting new offers and new billing cycle continues to set Medical Guardian apart from the competition.

NEW Medical Guardian Offer Details Are as Follows:

  • Monthly — No Add-Ons
  • Semi-Annual — Free Ground Shipping & Free Lockbox 
  • Annual — 1 Month Free, Free 2nd button, Free Lockbox, Free Ground Shipping

Special Offers

If you sign up now, Medical Guardian is offering free activation, free equipment**, and free shipping at checkout. This means you don't have to pay any upfront fees for your medical alert system.

Systems

Every Medical Guardian medical alert system is identical in that they have a base station, a wearable emergency button, and provide two-way communication. Each system also has a backup battery that has a battery life of at least 24 hours. However, systems like the Mobile Guardian device operate on a cellular network that allows you to take the alert button and miniature base station anywhere.

Systems like the basic Classic Guardian operate on a landline connection and have an alert button that can be worn as a wristband or pendant. When the emergency button is activated, you're immediately put in contact with a representative at Medical Guardian's certified monitoring center. Here's a breakdown of each offered system:

Classic Guardian

This plan starts at $0.97 per day. 

The Classic Guardian is the lowest priced package Medical Guardian offers. The medical alert system is meant to keep you safe in and around your home with a 1,300 range. The system connects to your landline phone and the medical alert device is a wearable waterproof button. The system includes a built-in speaker with two-way communication and power outage protection with a 32-hour backup battery.

Home Guardian

This plan starts at $1.12 per day. 

The Home Guardian is a wireless medical alert system that does not require a phone landline. The system works with a nationwide cellular network that gives you access to Medical Guardian's 24/7 monitoring center at any time. The system comes with a wearable medical alert button, which has a 600-foot range from the base station.

Family Guardian

This plan starts at $2.58 per day. 

The Family Guardian is meant to combine medical alert systems with activity monitoring. With three, in-home safety sensors, The Family Guardian keeps track of activity in the home each day. This is great for family members who want to check on their loved ones. The Family Guardian also comes with a mobile app that you can enable to send you instant notifications to your email or smartphone when one of the safety sensors detects a difference in your loved one's routine or when the help button is triggered. The Family Guardian includes a 1,300-foot range from the base station.

Mobile Guardian

This plan starts at $1.61 per day. 

The Mobile Guardian is a portable mobile medical alert system that functions on built-in GPS technology. This enables customers to use their medical alert devices outside of their home. The device includes a wearable button that has a 350-foot range from the device. The system has location tracking and two-way communication with an adjustable volume speaker.

Active Guardian

This plan starts at $1.28 per day. 

The Active Guardian is a portable medical alert system with built-in GPS and Wi-Fi technology. You can use this system at home or on-the-go since it functions on AT&T's cellular network. The system includes a wearable medical alert button, two-way communication, and location tracking with GPS.

Freedom Guardian

This plan starts at $1.45 per day. 

The Freedom Guardian is the only package that does not include free equipment. Because it is an advanced smartwatch, the Freedom Guardian requires a one-time equipment fee of $99. You can find more information regarding the smartwatch capabilities below under the section "The Freedom Guardian Medical Alert Watch."

Emergency Alert Accessories

In addition to a variety of package offerings, Medical Guardian also has accessories you can add to your plan for a small fee. Prices for each product vary, but here is a list of the offered accessories:

  • Additional medical alert button
  • Fall alert pendant
  • Wall-Mounted button
  • Voice-Activated wall button
  • Lockbox
  • Protection Plan

Automatic Fall Detection

Every Medical Guardian alert system offers fall detection except for the Mobile Guardian system. Fall detection pendants are equipped with a sensor that is triggered any time a fall occurs, which then immediately sends a signal to Medical Guardian's monitoring center informing them of the emergency. 

No Long-Term Contracts

Members may cancel their Medical Guardian services at any point without charge. As opposed to companies such as Life Alert, you won't be locked into any long-term contracts with the expectation of buying out. This allows customers to try out Medical Guardian to see if it is the right medical alert provider for them. 

Lifetime Warranty

Medical Guardian offers a lifetime warranty on all its products. If for some reason the equipment is damaged or malfunctions, Medical Guardian will replace it free of charge. Having free equipment and a lifetime warranty on all products ensures money for equipment never has to come out of the customer's pocket. 

CSAA Five Diamond Certified 24/7 Monitoring

100% of Medical Guardian's central station monitoring center operators are certified and committed to CSAA's five points of excellence. This can provide peace of mind to medical alert owners knowing they can rely on Medical Guardian's services. Medical Guardian is also UL Listed, FM approved, and ESA Security certified. 

Service monitoring is 24/7, and Medical Guardian's fall detection can detect a fall without any action from the individual, so you don't need to worry about calling for help, as your device will do so on its own. Every system also offers two-way communication so in the case of an emergency, you can talk directly to Medical Guardian's monitoring center that is available 24/7. 

1,300-Foot Range from Base Station

Medical Guardian's home-based medical alert system has a 1,300-foot range. This is a much larger range than most medical alert providers out there who only offer closer to 600–1,000 feet of coverage from the base station. Medical Guardian's long range gives medical alert users more freedom in how far they can travel away from the base station while still having full coverage in case of a fall or another emergency. 

120-Hour Battery Life

 

Medical Guardian's medical alert devices have a 120-hour battery life, which is one of the longest in the industry. Many medical alert companies have medical alert systems that only have 24-hour battery lives and need to be charged every night, which can be a pain if you want to wear the medical alert device while you sleep. Having a longer battery life ensures you have more coverage with less difficutly. 

Customer Service

Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any questions.

The Freedom Guardian Medical Alert Watch

Medical Guardian has a new high-tech medical alert device that is a smartwatch for seniors called The Freedom Guardian. This new medical alert watch is designed to be sleek and convenient to wear every day. The Freedom Guardian doesn't need a base unit to connect to, and you can wear it with you anywhere you go.

Caregivers or family members can download the Companion mobile app to communicate with Freedom Guardian wearers at any time as well as track their current location.

The Freedom Guardian has various features to aid your health and safety as well as additional perks. Here are a few of the Freedom Guardian features to be aware of:

  • Emergency Alerts — Use the smartwatch to call for help at any time and anywhere.
  • Reminders — Set the smartwatch to give you calendar alerts and reminders about taking your medicine, drinking water, and visiting the doctor.
  • Activity Tracking — Track steps and monitor your activity to make sure you are staying active regularly.
  • Messaging and Audible Features — Stay in touch with your loved ones through text-to-speech messaging.
  • Weather Monitoring — Retrieve the daily weather forecast.
  • Touchscreen — The watch is a touch screen and was built to be simple to use for seniors. It also has oversized icons to improve ease of use. 
  • Battery — The Freedom Guardian battery life lasts up to two days and can be fully charged in 1.5 hours.
  • GPS Tracking — The smartwatch is GPS enabled. This way, you always know where the wearer's location is and you will be able to find the watch if you ever misplace it.

Disclaimer:

**Free equipment offer does not include the Freedom Guardian system.

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The Bad

  • No Combo Package

No Combo Package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing. Medical Guardian does not offer an emergency device combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proven to be an industry-leading medical alert service with its monitoring services, emergency support, quality products, and affordable service. The company's In-Home, GPS, and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe.

The company offers some of the best technology on the market at an affordable rate, along with a quick response time to emergency responders. Medical Guardian's CSAA Five Diamond certification also shows its standing and commitment to excellent customer service.

Medical Guardian has clearly established itself as the best company in the medical alert system industry. Read Medical Guardian reviews below to see what current and past customers have to say about Medical Guardian's services and emergency response units.

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(844) 684-0448

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Medical Guardian Frequently Asked Questions

How does Medical Guardian’s price compare to other medical alert providers?

Medical guardian offers more for less when compared to other medical alert companies. Its monthly monitoring price is on the lower end and is flexible based on the package you select. Medical Guardian also doesn’t have any hidden fees or long-term contracts like some other providers do.

What is Medical Guardian’s cancellation policy?

You can cancel Medical Guardian’s services at any time without penalty. No cancellation fees apply, and Medical Guardian will prorate refunds if you have months of unused service.

Does Medical Guardian offer a protection plan?

Yes, Medical Guardian offers a Protection Plan that covers loss, theft, and any damages that may occur to your medical alert equipment

Can you purchase spousal medical alert monitoring through Medical Guardian?

Yes, if you purchase a second pendant with the Classic Guardian or the Home Guardian medical alert system, Medical Guardian will monitor the alert device for free, giving your spouse free medical alert monitoring.

Does Medical Guardian offer automatic fall detection?

Yes, Medical Guardian is a leader in fall detection technology and offers a fall alert pendant as part of your medical alert package or as an add-on option.

Are Medical Guardian’s medical alert devices waterproof?

Yes, Medical Guardian’s alert pendants are waterproof, so you can wear them in fall-prone areas, such as in the shower. However, The Freedom Guardian medical alert watch is not waterproof.

Is there a limit to how many times I can press Medical Guardian’s emergency button?

No, you can press your medical alert button and request help as many times as you need.

Can I trust Medical Guardian’s monitoring center?

Yes, Medical Guardian’s monitoring center is Five Diamond Certified and is equipped with trained emergency professionals. The monitoring center also has a triple-redundant backup system in case of power outages.

Are Medical Guardian’s monitoring services U.S.-Based?

Yes, Medical Guardian and its monitoring center are completely U.S.-based, which ensures you won’t experience language barriers when contacting the company or its emergency services. 

Medical Guardian also has translation services, so if you don’t speak English or Spanish, Medical Guardian will still be able to assist you with ease. 

How is Medical Guardian’s medical alert service different than calling 9-1-1?

In emergencies, you don’t always have access to a phone. Having a medical alert system means you can request help at any time with the press of a button. Also, if you experience a fall, you likely won’t be able to reach a phone, so having a fall detection or regular medical alert pendant enables you to call for help. 

Medical alert services also make sure emergency responders have the necessary information they need to best assist you—information you may be unable to provide in an emergency situation. Medical Guardian’s monitoring center will keep your information on file and give emergency responders the details they need, including your exact location, your preferred hospital, any medications you’re taking, medical conditions you may have, etc. 

Also, if it’s a non-emergency situation, Medical Guardian’s monitoring center can contact your listed caregiver to assist you rather than emergency responders.

User Reviews

Star Rating

4.5
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10,233 Reviews

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Judith Bridges
December 2nd, 2019 DETAILS
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Easy to set up. I have had the service only two months therefore I don't have much experience to base an opinion

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Mike P
December 2nd, 2019 DETAILS
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Good service, easy to understand. Very knowledgeable. Concerned

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Frances B Riley
December 2nd, 2019 DETAILS
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Their equipment is difficult to know when it is charging and when it is on or off. They are the only company that I could get just what I wanted with no other equipment a must.

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Ethel Willard
December 2nd, 2019 DETAILS
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I have not had to use the emergency service thank God, but I feel more confident knowing if I needed help, it would be there.

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Lina Peragine
December 2nd, 2019 DETAILS
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Hard to understand operator. When operator speaks it is sometimes muffled and not clear.

Medical Guardian Logo

Reply from Medical Guardian

Dec 03, 2019

Hello Lina, thank you for your review! We've located your account and will contact you to help you troubleshoot your device. Thank you!

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Beth
December 2nd, 2019 DETAILS
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Security knowing mom is able to contact emergency help while she is alone

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James Tuminaro
December 2nd, 2019 DETAILS
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Excellent performance, ease of ordering and setting up

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Kathryn Klauman
December 2nd, 2019 DETAILS
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There if I need them and if I accidentally hit the button.

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Sherry Martin
December 2nd, 2019 DETAILS
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I set this up for my parents. I found the instructions for set up not easy to follow. #1 in BIG letters should be call for activation.

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rosendo temeyosa
December 2nd, 2019 DETAILS
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I used it only one time for a test and they could not get to me. They had to call my cell phone. But it was onlky a test

Medical Guardian Logo

Reply from Medical Guardian

Dec 04, 2019

Hello Amy, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

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Mary Williams
December 2nd, 2019 DETAILS
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I go to the doctor every 3 months and feel intruded upon by these calls. My daughter takes care of what I need and do not need nor want a faceless person asking questions.

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Reply from Medical Guardian

Dec 04, 2019

Hello Mary, could you please provide us more information on what type of calls you are receiving and are you certain they are from Medical Guardian? If so, we'd like to investigate what type of calls you are receiving. Thank you.

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Amy Devoll
December 2nd, 2019 DETAILS
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Despite ensuring that as soon as the button was pressed and no response was obtained help would be sent to my home, I had an asthma attack on the 17th of Nov. It took 10 minutes for the signal to connect, not once did anyone try to call me. When the girl did connect to my monitor, she couldn't hear me but had to hear my dogs barking in the background. I was audibly wheezing and by this time and dialed 911 and had the 911 operator on speakerphone. The girl asked several times for me to respond. When I didn't, she simply said, "well since I'm not getting a response, I am going to hang up and will try to call back in a few minutes. Then if we do not get a response then, we will send help." I could have died had I not been cognizant enough to dial 911 before I passed out.

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Reply from Medical Guardian

Dec 04, 2019

Hello Amy, thank you for your review. We're very sorry you experienced this issue and there might have been a rare occurrence of it taking long to connect. We see that you've already returned the unit back. We're very sorry to see you cancel service but we'd like to thank you.

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Janet
December 2nd, 2019 DETAILS
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This device saved my life when I fell. Had it not been for having this I probably wouldn't have been found until it was to late.

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Bea
November 27th, 2019 Miami, FL DETAILS
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So far I am happy with it, I feel safe. The people walked me though the whole process and I know it works.

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B
November 27th, 2019 Muskogee, OK DETAILS
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When I tested it, it was pretty cool. They were very calm and very knowledgeable.

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Anonymous
November 27th, 2019 DETAILS
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Having something like this makes me feel much more secure in my own home.

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Rose
November 27th, 2019 DETAILS
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It's comfortable and works well. They answered the phone quickly and answered all my questions.

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Ruth
November 27th, 2019 Sun City West, AZ DETAILS
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Been very happy with it so far. It is the first time I've had anything like this and I can't compare it with other brands but even though it was pricey, I needed one with GPS so it is well worth the money. They are very helpful and everything went smoothly.

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Susie
November 27th, 2019 Washougal, WA DETAILS
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The device works all right though I don't like the voice quality on the main unit when they call back.

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Kathryn
November 27th, 2019 Carrollton, GA DETAILS
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Medical guardian is very good. I have had no problems with the device and when we did the test, the operator came on and it was fine. I feel secure.

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Rene
November 27th, 2019 Carey, ID DETAILS
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They're awesome. They're very responsive, they're always right on there and very calm and nice. I live alone so it's insurance that somebody will be there. It is a little expensive but it is worth the cost because I am sixty eight years old.

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Anonymous
November 27th, 2019 Beaverton, OR DETAILS
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It was easy to use and get started, they were very helpful, and it makes me feel confident.

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Rita
November 27th, 2019 Vanderbilt, MI DETAILS
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It's comfortable to wear, I'm just using the necklace. Even when sleeping, it is comfortable. Everything seems easy to do. I think it is excellent.

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Bryan Nix
November 25th, 2019 Hubbard, TX DETAILS
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One HUGE problem.. When your loved one falls or depresses the emergency button, they call family members from a random 800 number to which no one answers. It looks like just another telemarketer or spam number. My grandmother has activated the system a few times and no one knows it’s Medical Guardian calling to inform us....MAJOR FLAW

Medical Guardian Logo

Reply from Medical Guardian

Nov 27, 2019

Good afternoon Bryan, thank you so much for your review. There is an 800 number that we can provide to you depending on which device your loved one has. We're going to send you a private message to get more specific information. Thank you!

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Barb Woitalla
November 25th, 2019 Albany, MN DETAILS
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working better than other product I had. the other one kept going off at night when I wasn't wearing it and I am deaf at night when I take out my hearing aids so someone would have to come over to my house and check

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Josephine Anelli
November 25th, 2019 Syracuse, NY DETAILS
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I've been using the Medical Guardian for over a month, easy to use and lightweight. Customer service very helpful witjh questions I've had so far.

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Carolyn
November 25th, 2019 DETAILS
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I pushed the button by mistake and the nicest man answered the phone. They were very very nice.

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Harold
November 25th, 2019 DETAILS
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The person who I spoke to initially was very informative. The device came promptly in the mail and was easy to set up. The speaker is loud enough for my hard of hearing father to hear. It's easy to use. I like that it has fall detection in case he's unconscious. I had my father test it and they answered promptly.

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Lee
November 25th, 2019 DETAILS
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It's small and up on its technology. I am amazed how well it really works.

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anonymous
November 25th, 2019 Troutdale, OR DETAILS
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It always works and it tells me when it needs to be charged. Customer service is right on top of things and the first question is "do I need help". I would recommend them to anyone who needs help.

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Johnnie
November 25th, 2019 Suffolk, VA DETAILS
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No complaints so far. I just tested it when I was about 20 miles from home and it worked.

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Cecily
November 25th, 2019 Massillon, OH DETAILS
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I like the customer service. They just seem to be caring people.

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Kerry
November 25th, 2019 Perry, OK DETAILS
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When I tested it it worked great. I was a little disappointed that the necklace I have isn't the one you can talk into. Other than that everything is great.

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Luther
November 25th, 2019 Bonney Lake, WA DETAILS
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They answered the call when it was accidently set off. I dislike that it's too touchy.

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N
November 25th, 2019 Fortuna, CA DETAILS
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It seemed easy to set up. It's waterproof. The battery seems to last long. So far I've only used it accidentally and they responded quickly.

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Ethelyn
November 25th, 2019 Cheyenne, WY DETAILS
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It's convenient to have it around my neck. When I called to talk to the company they responded immediately.

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Margaret A
November 25th, 2019 DETAILS
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The time I used it they were very fast and efficient.

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Renee
November 25th, 2019 Port Royal, SC DETAILS
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I think they are awesome and I appreciate all the help.

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Cheryl E
November 25th, 2019 Rantoul, IL DETAILS
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When I tested it it worked fine and I accidently hit the button once and they called right away. I like everything about it. They were helpful when I first ordered it and when I was setting it up.

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Betty
November 25th, 2019 Valdosta, GA DETAILS
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I'm wearing the wristband. I don't want to wear the neck pendulum because of the size of it.

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Jackie
November 25th, 2019 Cuba, NY DETAILS
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When I got the device I got a lock for the front door with a combination so someone could get in if there was an emergency but the lock didn't work. They said they would send me a new one but I have not received one and that was a month ago. I like that it comes with me so I have it close by.

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Reply from Medical Guardian

Nov 25, 2019

Hello Jackie, thank you for your review. We're sorry you didn't receive the replacement lock box. We're going to send you a private message in order to get your contact details so we can have that sent out to you. Thank you!

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Ellen
November 25th, 2019 Green Springs, OH DETAILS
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The only thing I don't like is having to plug it in every 24 hours but other than that I like it.

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Reply from Medical Guardian

Nov 25, 2019

Hello Ellen, thank you for your review!

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Laurence
November 25th, 2019 Medford, OR DETAILS
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They are really nice to work with. They answer a lot of questions. I like the security it gives me. I do not like the wristband because when I'm working outside the control button wants to come loose. It would be nice if they had a different style wristband.

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anonymous
November 25th, 2019 Statesville, NC DETAILS
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Everything has worked exactly like they said it would. When you press the button, you get a pretty prompt response. We tested it and pressed it once by accident. Both times we got an immediate response.

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Gilbert
November 25th, 2019 Urbana, OH DETAILS
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Water doesn't bother it. It's real good for me I can use it anytime I want. The only thing I don't like is it's kind of big and heavy.

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Kent
November 25th, 2019 Salina, KS DETAILS
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Because of the GPS and the cell service I can go where I need to go and not have to worry. I can push the button in another state and still get a live operator and someone to get me help if I need it. I find that when I have talked to the folks at medical guardian everyone wants to make sure I'm doing well not just that I'm a client. I tested it last week. Within 10 seconds I had someone online with me.

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Ralph
November 25th, 2019 Oostburg, WI DETAILS
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It's a good device. I don't like caring the receiver on my belt all day. At first I had the device that notifies when you fall. The first day I had it I was on a ladder and my daughter showed up but I was fine. The second day I must have bumped it and they called it. The third day I don't know what set it off but an ambulance was in the yard. So I got rid of that because it was too sensitive.

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Brett
November 25th, 2019 DETAILS
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It works fine. They were attending to my needs.

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Rich
November 25th, 2019 Cupertino, CA DETAILS
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Twice it's gone off but both have been false alarms. The second time the emergency crew arrived and I had to explain that it was a false alarm.

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Reply from Medical Guardian

Nov 27, 2019

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Verified Customer

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Ruth
November 25th, 2019 Knoxville, TN DETAILS
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It's convenient to take anywhere and it's waterproof. I like that it's small and easy to fit in your pocket or purse.