Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

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The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Frequently Asked Questions

How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

More Information

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

Shipping & Package Details

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

The Classic Guardian system helps protect you from medical emergencies, home intrusions, fires, and home accidents. The system connects you to Medical Guardian’s 24/7 Monitoring Center through the landline telephone and works with an emergency help button that works within 1,300 feet of the base station.

  • Water-resistant
  • 1,300 foot range
  • 911 trained operators
  • 32-hour backup battery

Home Guardian:

Home Guardian wirelessly connects you to Medical Guardian’s 24/7 Monitoring Center. It helps protect you from medical emergencies, home intrusions, fires, and home accidents. The base station works with a help button that functions within 600 feet of the station.

  • Water-resistant
  • 600 foot range
  • 911 trained operators
  • 30 hour backup battery

Mobile Guardian:

Mobile Guardian functions both at home and on-the-go. The GPS enabled base station is light and works with an emergency button, connecting you to a Medical Guardian 24/7 Monitoring Center.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 24-hour battery life
  • 2-hour full charge cycle

Premium Guardian:

This wearable two-way communication solution allows you to speak to an emergency operator directly through the device. The GPS enabled device is lightweight and can be worn around the neck via a lanyard or belt clip. It can also include fall detection technology.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • Two-way voice communication
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 36-hour battery life

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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1,173 Medical Guardian Reviews

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  1. User Score

    7

    September 20th, 2014 Carnation, WA

    Everything was delivered, but even with help over the phone I was unable to get connected. When I pushed the emergency button no one answered, but unknown to me the company sent emergency help. I was not home and did not know this. I was called 4 times by some other company who did not have any recorded of me. I called Medical Guardian to find out what happened. The person decided that I was not in an area where the system would work. She is sending me a return label.

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    3

  2. User Score

    10

    September 14th, 2014 Raleigh, NC

    Everything works fine even when I accidentally punched the button while opening the package.They responded quickly to ask if I was alright. I now Know that it works.

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    5

  3. User Score

    10

    September 12th, 2014 Dallas, TX

    I researched many medical alert services and Medical Guardian best fit my mother’s needs. They were extremely accommodating, the equipment was easy to use and it gave our family peace of mind that the fall indicator necklace would activate even if mom was not able to push the alert button. The unit had a much larger receiving area than most others on the market. I also was impressed with the level of training of the response team members. As it turned out mom was only able to stay in her home about two months after beginning use of the monitor. There was no trouble with returning the equipment, no contract fee and I quickly received a refund of the prorated unused time since I had paid for a year in advance. This company was extremely professional. One note, be sure to keep all of the packing material when the equipment is received so it is easy to return the equipment when the time comes.

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    3

  4. User Score

    10

    September 10th, 2014 Westminster, CO

    I have yet to experience the use of the service and quite frankly, hope we don’t have to. So, in all fairness, the only review I can give would be related to the sales call I received shortly after I inquired.

    The gentleman I spoke to who wound up selling the service was very easy to talk to, friendly, professional and informative. He answered all questions and filled me in on the areas I didn’t see when I visited your website. I had already done side by side comparisons and knew what I was looking for so it didn’t take much, as I was informed. There was no pressure from him and that was a blessing because I will generally not buy from pressure. I look forward to having peace of mind while I am at work or out and about, knowing that my Mom now has another option in an emergency situation, and a simple one at that, one she can handle and understand. Thank you for being an option for those of us who have our elderly, disabled Mom’s living with us but don’t have the luxury of being at home 24/7, thanks to our J O B’s 🙂

    Sincerely,
    Russ Langfett

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    1

  5. User Score

    8

    September 7th, 2014 Carnation, WA

    I will know more after we receive the equipment, but on the surface everything reads good. One thing I would like them to offer is a combination unit of the mobile equipment that I am getting and the fall equipment. I know that I can add it later, but I think it would be great if they had a combination of these two at a monthly price somewhere between the two separate pieces of equipment.

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    1

  6. User Score

    9

    September 6th, 2014 East Hartford, CT

    I was looking for life alert on the internet. I responded to 2 of them on line, medical guardian was one of them. Avant contacted me right away by phone. He was very pleasant and convincing me about his company without being a pushy salesman. He kept in touch and made me an offer I couldn’t refuse. It was a bit better than the other company. I was pleased to find this company on the top 10 best for life alert system. I am waiting for the equipment to arrive and start using it. Thanks Avant.

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    1

  7. User Score

    8

    September 4th, 2014 Carnation, WA

    Also I would like to say that Tim, the gentleman that took my order, was very pleasant and helpful as well as very well informed about the equipment and service offered. It was a pleasure doing business with him.

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    8

  8. User Score

    9

    September 3rd, 2014 Palm Desert, CA

    I have not received the equipment yet, but Anthony was very helpful to let me know what to expect. I’m looking forward to feel a liitle bit safer in the future.

    Thank You!

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    1

  9. User Score

    10

    September 3rd, 2014 Roseville, CA

    The service was excellent!

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    2

  10. User Score

    10

    September 3rd, 2014 Okemah, OK

    I bought this for my daughter who lives alone in the country. A real + was no phone line

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    3

  11. User Score

    9

    September 3rd, 2014 San Antonio, TX

    Jessica was very helpful in getting us set up and explaining everything.

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    Was this review helpful?
    5

  12. User Score

    10

    August 31st, 2014 Pittsburgh, PA

    I’m new but the opportunities sound great!!! Thank you for a peaceful thought .

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    1

  13. User Score

    6

    August 30th, 2014 Delray Beach, FL

    Satisfied with customer service. No pressure as with the other companies. Hope the same when I receive the product.

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    3

  14. User Score

    9

    August 27th, 2014 Fort Myers, FL

    Shean very helpful in describing details of system. He answered all details fully. When asked to all back he called at the time he said he would. Customer service was very friendly and helped me get the system activated very promptly.

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    1

  15. User Score

    8

    August 27th, 2014 Germantown, MD

    The gentleman on the phone was very personable and informative. He was very friendly and helpful. I am glad I chose Medical Guardian for my company.

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    Was this review helpful?
    5

  16. User Score

    10

    August 25th, 2014 Chesapeake, VA

    Jessica was very friendly and answered all of my questions. She was patient and not pushy. I called when I was ready.

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    2

  17. User Score

    8

    August 24th, 2014 Glendale, AZ

    Talked to several people since I received unit to test it and ask varies questions. Everyone was very polite and helpful.

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    1

  18. User Score

    9

    August 23rd, 2014 Atwater, CA

    enjoy the freedom the GPS gives me, It would be nice. if there was belt clip for it, with it in my pocket, I sometimes activate the alarm!

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    1

  19. User Score

    9

    August 23rd, 2014 Jackson, MI

    Easy to hook up, and a better price then other ones.

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    Was this review helpful?
    5

  20. User Score

    7

    August 23rd, 2014 Du Bois, PA

    My daughter had to help set medical alert for me. I am all thumbs when it comes to anything mechanical. Once set up, it seems to work great. Haven’t fallen and don’t want to. The reckless can get wrapped around neck, so be careful at night.

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    1