Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

 

Frequently Asked Questions


How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

Shipping & Package Details

Vimeo / Medical Guardian – via Iframely

 

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

This device has a cellular base unit, a wearable pendant and a watch button that users can have to give peace of mind in case of medical need. It has a range of 1,300 feet from base to unit, 36-hour battery life, and a water resistant necklace or wrist pendant. This simple-to-use device has emergency contacts stored, so that if an emergency occurs, loved ones are alerted to the situation. In case of emergency, the person simply pushes the button on their pendant or necklace, and a trained staff member communicates with the person through the base unit. Emergency responders are alerted to come to the person’s aid if needed.

Home Guardian:

This device requires no landline, and connects seamlessly with AT&T’s mobile network. With the convenient necklace or wrist pendant, home users can receive immediate attention at the push of a button. These personal emergency buttons have a range of up to 600 feet in any direction from the base unit. The base until carries up to 30 hours of additional backup battery life in the event of a power outage. And with emergency contacts already on file, users can stay connected with their friends, family, or emergency responders in any situation.

Mobile Guardian:

This device has a cellular base and your choice of a pendant or watch button. It also comes with a carrying case. It is ideal for use when away from the comforts of home. It works in the same fashion as the other devices, and it comes with unlimited range.

Premium Guardian:

Premium Guardian comes with a water resistant necklace button. It works in a three-step process. First, when there is a fall, the pendant detects the fall and sends a signal to a professionally trained responder. The person is connected to the responder who will then alert an EMT, whose voice will immediately reassure the person who has fallen. Then, if additional care is needed, emergency responders are dispatched to the person. Loved ones are also notified. A staff member stays on the device with the person.
The Fall Alert has 30-hour backup battery life, temperature and time LED display, and a range of 600 feet from base to unit.

 

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

We'll Introduce You!

Call our recommended rep over at Medical Guardian below.

1-(855) 243-1546
Or you can visit their site by clicking here.

1,095 Medical Guardian Reviews

1. Select Your Rating:

36
19
11
18
12
32
12
51
143
198
563
0=WORST 10=BEST

2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*

or

    Sort By:

  1. User Score

    10

    February 15th, 2017 St Peters, MO

    I found Medical Guardian online. We got my dad the medical bracelet that he wears. He is 90 years old and he’s having trouble getting around so we are afraid that he might fall and no one would be there to help him. We’re extremely satisfied with the service; the customer service people are very helpful and informative, and the system is very easy to use. Everything is really good.

    Read More

    Was this review helpful?
    1

  2. User Score

    10

    February 15th, 2017 Toledo, OH

    I live alone so I like the idea of having something that could help me if I needed it. The service has been outstanding so far. The company representatives are very knowledgeable, and the system I have is very easy to use. Everything is going well.

    Read More

    Was this review helpful?

  3. User Score

    0

    February 14th, 2017 Independence, MO

    I contracted with Medical Guardian for my mother, who had broken her leg and just needed some short term piece of mind. The contract was initiated on 11/14/2016, even though the system was not received until 5 days later. It took an entire day for the company to trouble shoot a problem… wrong account number assigned to my mother… finally they got that straightened out. 3 months later, mom is doing fine and we no longer need the system. I called to cancel on 2/10. Contract expires on 2/14/2017. Was informed the system had to be returned by the 14th in order to not be charged for another 3 months. I sent it UPS. System was delivered (with documentation) on 2/13/2017. They STILL charged my credit card today. Once they get your number, they are extremely aggressive in marketing. When I was trying to decide on a company (and I called from my cell phone), they called ME at least every other day trying to sign me up. My mistake, I went with them. They’re great at phone calls, but their customer service leaves much to be desired. If I need a medical alert company in the future, I know the one I won’t go with!!

    Read More

    Was this review helpful?
    4 1

  4. User Score

    10

    February 4th, 2017

    Sal who was my salesperson was great.He had a great knowledge of the product and how it worked. Friendly,patient kind. Easy to set up. people who connected the service were very helpful and answered all questions. Love the wrist band. The base unit is nice looking but the lights were a little bright.

    Read More

    Was this review helpful?
    3 2

  5. User Score

    5

    February 2nd, 2017 Gastonia, NC

    Ordering process was a great experience but was all down hill after that. During ordering process I was told I would receive a neck and wrist pendant. I recieved my order on 4 Jan without a wrist pendant. I tried to call my sales rep George but was rerouted and put on hold until I gave up. I emailed George 4 times before I received my wrist pendant on 1 Feb.

    Read More

    Was this review helpful?
    14

  6. User Score

    10

    February 1st, 2017

    just got this activated so have not had long enough to know how it will work. service was great… only one thing not good .. i was told mom could use het stand alone answering machine… wrong.. must have phone with answering machine. I will have to buy.. it is simple to set up.

    Read More

    Was this review helpful?
    8

  7. User Score

    10

    February 1st, 2017

    I ordered this for my mom who recently moved in with us. The rep Bill was very pleasant and not at all pushy. He explained in detail all that was involved. I received the unit within days of ordering. It was simple to set up and usable in 10 mins. We already accidently hit the button by mistake and everyone was very nice when responding. So far we are pleased overall.

    Read More

    Was this review helpful?
    7

  8. User Score

    7

    January 31st, 2017 Carmel, NY

    Tracey was courteous, informative, and well experienced at selling her product. Even though I did not order on the first call she was well composed on the second go-around ,which I closed and ordered the alert device.

    Read More

    Was this review helpful?
    2

  9. User Score

    10

    January 31st, 2017 Georgetown, TX

    I am so happy to have received my unit. It is awesome and now I can go in and out of my house with ease. No worries of falling anymore.

    Read More

    Was this review helpful?
    4

  10. User Score

    10

    January 31st, 2017 Mattawan, MI

    After seeing your product online, I went to your website and worked with your sell staff and bought a system. The sales person was very helpful. Haven’t received the unit yet, but the ordering and informational help was outstanding.

    Read More

    Was this review helpful?
    2

  11. User Score

    10

    January 30th, 2017 Kernersville, NC

    Mike F was wonderful. Answered all my questions and concerns. Delivery was earlier then started, which was great. Again, Mike explained all features, necessary paperwork, cancellation practices and he asked questions and recommend the product which was best for my mother.

    Read More

    Was this review helpful?
    1

  12. User Score

    10

    January 30th, 2017 Hawthorne, NJ

    I ordered this service for my 95 year old mother and the product lives up to everything I anticipated. I am extremely satisfied with this purchase

    Read More

    Was this review helpful?
    3

  13. User Score

    10

    January 29th, 2017 Huntsville, AL

    I had a system from ADT before this. I like this so much better. The pendant is lighter and the on the go feature, I really like.

    Read More

    Was this review helpful?
    3

  14. User Score

    10

    January 29th, 2017 Gig Harbor, WA

    Sales Rep explained things well on the phone, and the delivery came in 2 days as promised. Direction were easy to follow, and the customer service rep who helped us do a ‘test’ was very polite and helpful.

    Read More

    Was this review helpful?
    1

  15. User Score

    9

    January 28th, 2017 Litchfield, OH

    Sales person was very helpful. order arrived in a few days set up was easy. Thanks !!

    Read More

    Was this review helpful?

  16. User Score

    10

    January 28th, 2017 Marysville, OH

    I chose Medical Guardian because of the distance it covers. I live in a condo and my mailbox is about 300 feet from my front door. I went to the mailbox and pushed the alarm and it worked. I am confident if I would need help when out, help will be there!

    Read More

    Was this review helpful?
    4

  17. User Score

    8

    January 27th, 2017 Warren, PA

    I just received my medical alert system, it was easy to get it completed except for the fact I have tried to get it activated by the number sent to me. It puts me on hold every time, I will try again tomorrow, it won’t work if it isn’t activated , I hope I can get it activated tomorrow.It seems like a good system.

    Read More

    Was this review helpful?
    5

  18. User Score

    8

    January 27th, 2017 Hartland, VT

    The sales rep we spoke with on the phone was very knowledgeable about the product, and checked the cellular reception for AT&T in our area and said it was reported as good. However when we got the product, the cell reception was poor, and we were unable to use it. The process for exchanging the unit was painless, and we have had no problems with the land line unit. The response time when the emergency button is pushed is usually within one minute per our testing. Everyone we have spoken to is nice and courteous and patient.

    Read More

    Was this review helpful?
    6

  19. User Score

    10

    January 27th, 2017 Brighton, MI

    Every thing went smooth. Activating was very simple

    Read More

    Was this review helpful?
    1

  20. User Score

    10

    January 27th, 2017 Durham, NC

    Very impressed with my new medical alert system!

    Read More

    Was this review helpful?
    1