Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Frequently Asked Questions

How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

More Information

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

Shipping & Package Details

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

The Classic Guardian system helps protect you from medical emergencies, home intrusions, fires, and home accidents. The system connects you to Medical Guardian’s 24/7 Monitoring Center through the landline telephone and works with an emergency help button that works within 1,300 feet of the base station.

  • Water-resistant
  • 1,300 foot range
  • 911 trained operators
  • 32-hour backup battery

Home Guardian:

Home Guardian wirelessly connects you to Medical Guardian’s 24/7 Monitoring Center. It helps protect you from medical emergencies, home intrusions, fires, and home accidents. The base station works with a help button that functions within 600 feet of the station.

  • Water-resistant
  • 600 foot range
  • 911 trained operators
  • 30 hour backup battery

Mobile Guardian:

Mobile Guardian functions both at home and on-the-go. The GPS enabled base station is light and works with an emergency button, connecting you to a Medical Guardian 24/7 Monitoring Center.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 24-hour battery life
  • 2-hour full charge cycle

Premium Guardian:

This wearable two-way communication solution allows you to speak to an emergency operator directly through the device. The GPS enabled device is lightweight and can be worn around the neck via a lanyard or belt clip. It can also include fall detection technology.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • Two-way voice communication
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 36-hour battery life

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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1,055 Medical Guardian Reviews

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  1. User Score

    9

    April 11th, 2017 Jacksonville, NC

    The previous system was pretty much useless because it was wired into the telephone landline. Now, with Medical Guardian, everything has worked fine. On top of that, the sale was really great, and the system was easy to set up.

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    3 1

  2. User Score

    8

    April 11th, 2017 Leavenworth, KS

    At first I wasn’t sure if it was a good idea to purchase this service, but after a lot of thinking, I decided it would be a good thing to have. To this day, it’s been great! I still haven’t had to use it for an emergency, but when I do the test, they respond pretty quickly. I’m very satisfied with my unit.

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    2 1

  3. User Score

    10

    April 11th, 2017 Kent, WA

    I’ve only used it over a month, and although I can’t give a full description of my satisfaction yet, everything seems to work fine. Plus, their people were very good when I spoke with them.

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    1 1

  4. User Score

    8

    April 11th, 2017 El Paso, TX

    My mother is getting older, so I thought Medical Guardian would be the best option for her. The representatives we spoke with were very good. I can say that so far, everything has worked fine for her; it’s working properly.

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    2

  5. User Score

    10

    April 11th, 2017 Redlands, CA

    Everything went very smoothly with the people we spoke with. They were helpful and very good. I set up the system with my mother and it was very easy. She already had another system, but didn’t like wearing it. Medical Guardian is just the right fit for her because the devices are very small. The ability to wear something that small, and still have the GPS capability, is really what made us go for this service. It works exactly how we want it to work.

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    6

  6. User Score

    8

    April 11th, 2017 Pueblo, CO

    The system was very easy to open. It wasn’t hard to get a hold of the representatives to activate it. So far, the service has worked just fine.

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    2

  7. User Score

    10

    April 11th, 2017 Louisville, KY

    Installing it was easy and the people on the phone were very professional. They walked me through the whole process. Everything has was excellent!

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    3

  8. User Score

    10

    April 11th, 2017 Greenwood, IN

    Most of my experience so far has been with the Sales Representative. She answered all my questions and spent time on the phone with me. She also followed up and was very prompt every time I asked her to call her back. I only had to speak with 1 person.

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  9. User Score

    10

    April 11th, 2017 Charleston, SC

    So far, I’m extremely satisfied them. They’ve offered a great service and it was really easy to set up. My wife and son didn’t feel like leaving me here alone since I’m getting older, and up to this day, I haven’t had a problem.

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  10. User Score

    10

    April 11th, 2017 La Mesa, CA

    At my age, this type of service is needed. I think my experience with them has been very positive. The directions were very easy to follow. I’m just very satisfied with the service.

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  11. User Score

    5

    April 11th, 2017 Oak Harbor, WA

    The sales representative was excellent and it was very easy to set up. The only thing I don’t like that the batteries run out pretty quick. I’m wondering if I can take it with me on a vacation without having that problem.

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  12. User Score

    10

    April 11th, 2017 Boonsboro, MD

    We decided to get it for my mother-in-law, and so far it’s been an excellent service. In my opinion, their representatives were great. She’s 85 and can now walk around the house and the small area around it without a problem.

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  13. User Score

    9

    April 11th, 2017 Friendship, NY

    Their Customer Service representatives seemed to be really nice. I already had another service, similar to Medical Guardian, but it wasn’t working right. This one is definitely a lot better.

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  14. User Score

    10

    April 11th, 2017 Jasper, TN

    I haven’t used it so far, but it’s a very good service. It definitely has been a very positive experience.

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  15. User Score

    10

    April 11th, 2017 New London, OH

    Thank God I haven’t had to use it yet, but I’m satisfied with the service. It was very easy to hook up, no problem at all. One thing I did like is that the system still kept working, even when the power went out.

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  16. User Score

    10

    April 11th, 2017 Sun City, AZ

    After an online search, I came through with Medical Guardian. Considering my father had been falling without being able to get up, we decided to purchase it. The first thing I can say is that it was easy to sign up for, He actually had to use it once and they responded as expected. They were easy to talk to and understood what I needed. I’m not a mechanical person but I could actually set it up. It’s that easy. My father loves it!

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    1

  17. User Score

    10

    April 11th, 2017 San Antonio, TX

    I’m very satisfied with Medical Guardian! I got it for a loved one and it’s been a pretty good experience for him. The people I spoke with were outstanding as well. We’ve used it twice already, and we received Medical Assistance within about 7 minutes. To this day, it’s been a very good service.

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  18. User Score

    7

    April 11th, 2017 Brunswick, GA

    Customer Service was okay, they were helpful. The system was simple, all you have to do is follow the instructions. The only thing I don’t like is the Necklace’s cord. It’s too heavy for me and it can be seen when you’re wearing your clothes. That’s not comfortable at all, especially during summer.

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    1

  19. User Score

    10

    April 11th, 2017 Wimberley, TX

    I’m concerned about my husband’s mobility when I’m not home. The representative was very good; she was thorough and business like. It was a bit confusing to install because my telephone set up was different than most lines, so the instructions didn’t apply for me. I still got the assistance I needed.

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  20. User Score

    10

    April 11th, 2017 Olivehurst, CA

    I’m 74 years old and my family felt that I should have some protection in case I fell or was ill, since I live alone. The service itself is perfect so far. They were completely satisfying and answered all the questions I had. Plus, everything was thoroughly explained to me. It’s just a peace of mind for my kids and my self. I’d recommend it to anybody.

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