Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Frequently Asked Questions

How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

More Information

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

Shipping & Package Details

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

The Classic Guardian system helps protect you from medical emergencies, home intrusions, fires, and home accidents. The system connects you to Medical Guardian’s 24/7 Monitoring Center through the landline telephone and works with an emergency help button that works within 1,300 feet of the base station.

  • Water-resistant
  • 1,300 foot range
  • 911 trained operators
  • 32-hour backup battery

Home Guardian:

Home Guardian wirelessly connects you to Medical Guardian’s 24/7 Monitoring Center. It helps protect you from medical emergencies, home intrusions, fires, and home accidents. The base station works with a help button that functions within 600 feet of the station.

  • Water-resistant
  • 600 foot range
  • 911 trained operators
  • 30 hour backup battery

Mobile Guardian:

Mobile Guardian functions both at home and on-the-go. The GPS enabled base station is light and works with an emergency button, connecting you to a Medical Guardian 24/7 Monitoring Center.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 24-hour battery life
  • 2-hour full charge cycle

Premium Guardian:

This wearable two-way communication solution allows you to speak to an emergency operator directly through the device. The GPS enabled device is lightweight and can be worn around the neck via a lanyard or belt clip. It can also include fall detection technology.

  • Travels with you
  • Water-resistant
  • Unlimited range
  • Two-way voice communication
  • 24/7 monitoring using the AT&T cellular network
  • GPS-enabled to help determine your exact location
  • 911-trained emergency operators
  • 36-hour battery life

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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925 Medical Guardian Reviews

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  1. User Score

    8

    February 16th, 2017 Bradenton, FL

    Because of my age, I thought I need it when I’m home by myself, if I have an emergency then I might need some help that’s why I bought it. I have not try them so I can’t tell you but I will try this I’m suppose to try once every month but I have another chance to do that, I’ll try my unit then I’ll let you know

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    1 7

  2. User Score

    9

    February 16th, 2017 Lake City, FL

    I’m by myself, so I decided to get a medical alert system. I found them online, and I am satisfied. Whenever I call customer service they are very helpful and nice.

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    3 1

  3. User Score

    10

    February 16th, 2017 St. Petersburg, FL

    I did a bunch of research, you know kind of research online with a various companies that offers various services like yours. I got the mobile one…mobile guardian because my mother went missing for few hours. The service has been excellent.

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    8 1

  4. User Score

    8

    February 16th, 2017 Rancho Mirage, CA

    My children kept telling me “You have to be safe mother, you can’t fall down, you have to be safe” so I bought it. I looked it up on the computer; We purchased the one you press and hold around your neck and I also have the one if I’m away from home, I can use it too.

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    2 1

  5. User Score

    8

    February 16th, 2017 Los Angeles, CA

    I found medical guardian online. they seemed to be the best company. customer service was professional, the service is easy to use, everything is good.

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  6. User Score

    9

    February 16th, 2017 Akron, IN

    We just got this as peace of mind because my mom lives alone. We found medical guardian through online research. We haven’t had this for very long, but it seems to be pretty good!

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    2

  7. User Score

    10

    February 16th, 2017 Springfield, IL

    My mom is unsteady on her feet, and she is unwilling to go into assisted living. We got her the GPS service. We’re happy with it!

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    2

  8. User Score

    10

    February 16th, 2017 Cisco, TX

    I have some mobility issues. I found medical guardian online and I give them 100%.

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    1 1

  9. User Score

    10

    February 16th, 2017 Sylva, NC

    I was married for 70 years, my husband died a year and a half ago and I live alone, I live in out in the country, I do have neighbors but they’re too far to call and I have a daughter and I can reach her by phone but if I’m not be able to do that then I should have someone who could find me if I needed help so I thought I should have this, particularly I’m working out in my yard or something I said no one would even know where to find me if I would fall and couldn’t get up and couldn’t tell anybody where I was. The guardian alert…I went on and they were number 1 in all the once that I looked at online and so I call them and asked for brochure and then I talked to them and I like it. I had had a Verizon, the one that telephone company had, they had an alert system but they gave it up so I had to find another one. I particularly like this one because it’s better, I can take it with me away from the house, I didn’t want one that I only can use at home because I go out in my car yet but I am alone and I wanna be sure that someone knows where I am and this one has a GPS with it, if I’m in my car and I won’t be able to tell where I am, it will find me and that was a good thing to know. Let’s say they’re very helpful and they thought me a lot of things and they sent me a brochure and things that I could look at and they were very straight forward and I’m glad that I took a test, I like it. It was very easy to set it up…they called and tell me what to do, very simple, very quick, very easy to do so I would suggest them, anybody would like it, it’s very good, very good

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    3

  10. User Score

    8

    February 16th, 2017 Clermont, FL

    I got medical guardian because I am old. I think I saw an ad for it in the newspaper. I got the one that has GPS. Everything is fine, we are very happy about it.

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  11. User Score

    10

    February 16th, 2017 Richardson, TX

    Well my daughters decided I needed it, I volunteered on the dog rescue and I’m down there at all hours of the day and night and sometimes with big animals that have been off, street dogs and not necessarily a real safe situation and our neighborhood is not very safe and I fell three times in previous year, tripping over dog whatever and the last time, as a matter of fact it’s funny that you’re calling today because I was just at the doctor again. This last time I have back surgery, second back surgery tomorrow and for that injury and I’m there a lot alone at night in the dark and they just work comfortable with that and asked me to do it and by that point I thought that was probably a pretty good idea

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  12. User Score

    10

    February 16th, 2017 Stanford, KY

    My brother and I got this for my mother. W just got the necklace and bracelet that goes around her neck to call someone in case she falls. We’ve not had to use it yet but so far it’s on her neck and she’s doing fine with it.

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    1 1

  13. User Score

    10

    February 16th, 2017 Boca Raton, FL

    My mother wanted something like this, so I did research online and we went with Medical Guardian. Even the basic one is very good.

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    1

  14. User Score

    10

    February 16th, 2017 Fernandina Beach, FL

    I’m 87 years old, I live by myself. My son did research on it and we got the emergency alarm in case of a fall or accident. It has been very good.

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    1

  15. User Score

    10

    February 16th, 2017 Plant City, FL

    I decided to get medical guardian strictly because of my age. I found them through internet research. Everything has been really good, I haven’t had to use it though, which is even better.

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    1

  16. User Score

    8

    February 16th, 2017 Mesa, AZ

    This was done for my mother and I don’t recall the specific service that we ended up going with for her, the name of it anyway. So far it’s been very good, it hasn’t been there long yet just a, maybe a month in a half, six weeks something like that but the service was excellent during the evaluation process that we went through, the people that I talked to were very knowledgeable and helpful so just based on how that interaction went we chose this company and this product.

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    1

  17. User Score

    10

    February 16th, 2017 Redondo Beach, CA

    A friend of mine fell, and so another friend suggested that we should get a medical alert system. Medical guardian was excellent to work with.

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    1

  18. User Score

    8

    February 16th, 2017 Tucson, AZ

    Well I’m 87 years old and I live alone. I saw a television ad and decided that this would be a smart decision. The customer service was excellent, and everything has been great. I give them 10 stars.

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    1

  19. User Score

    10

    February 16th, 2017 Wichita, KS

    I’m a vulnerable adult and could fall, that’s why I bought this. I heard about it through word of mouth. I am extremely satisfied. Excellent value.

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    1

  20. User Score

    8

    February 16th, 2017 Allenton, WI

    My dad is 75 and I am not a big help, so we bought this for him. I found medical guardian through a google search. We don’t have much experience with it, so there isn’t too much else to say.

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    1 1