Life Alert
4.9
6.9
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DUFFY DEITZ Philadelphia, PA
If I could give them -10 stars, I would. This is the worst choice out there. Do NOT, I repeat do NOT go with them!!!!! I had brain surgery and a seizure 3 years ago and couldn't drive. My doctor told me I had to get an alert system if I wanted to go out alone. The only one he knew of and recommended was the "I've fallen and I can't get up" company. He even gave me a brochure about them. I should have done some research before calling and getting roped into an unbreakable contract. Aside from their 3-year, $70/month, $2,520 total commitment, Life Alert also charges for installation, even if you can do it yourself. At the end of the 3-year contract term, when I called to verify that I was done paying, I found out that I also had to cancel my contract so it wouldn't automatically renew. They don't bother to point that out in the beginning. Their customer service department blows! My experience couldn't have been worse. They're departments are in no way connected, so I couldn't give my change of address to the customer service idiot I had to deal with - it's a separate department!!! There's a whole laundry list of complaints that I could enumerate here, but suffice it to say that just because they spend a lot on marketing and advertising, Life Alert SUCKS!!!
6 years ago
Mena Ft. Washington, MD
Look at the rating and considered yourself warned!
1) Vague information given about pricing.
2) They will take your credit card info and send you a device PLUS a three year contract
3) The contract was for 3 years and the only way to get out of contract is if your loved one dies or goes into a nursing home; even then it is hard to cancel
4) Contract will have state that giving them your credit card info means you agree for Life Alert to bill you monthly for 3 years even though you did not agree to it.
5) I immediately cancelled my credit card and returned device at my own expense and wrote on the contract " I do not agree to terms"
6) Please for the love of God, find another company. There are several that allow you to pay monthly and cancel at anytime.
7) Several people have had their credit ruined because they could not keep up with the 3 year terms and tried to cancel.
8) The device is also very ancient. It looks like a device from the 80's
9) Please do not get screwed find a different company that is month to month
5
6 years ago
Patti Loverink Chandler, AZ
When my mom fell and broke her leg, a Life Alert rep did not pick up the phone for about 1 min. and 38 sec. They will say that they have amazing response time, but to me, that was too long for someone on the floor with a broken leg, especially given the price of their service. She was in the hospital for 2 months, ended up going into cardiac arrest and then on life support, and two months later went to a rehab facility. Life Alert would only suspend her service for 2 months, even though she literally still can't stand! What a horrible company! I can't wait until this service expires because we will find another option moving forward. BEWARE of their contract terms! This company lacks compassion in situations like this. Crappy customer service!
6 years ago
cyndi Mechanicsville, VA
Cannot believe such a well known company has gotten away with being so dishonest for so long. I wish I had read these review before having my mother call. They took advantage of her. She said she would think about it after finding out it would be 200.00 for set up and 90/month, They tricked her by saying they would wait until she decided but to go ahead and give them her card number. She refused the package but was billed. She called and they told her the charge was legit because she had used their service? The man brought her to tears because she is disabled and lives on a fixed income. SheShe is now going through her bank in hopes that they will dispute on her behalf. It never crossed my mind that they would take advantage since they are supposed to be around to HELP elderly people not take advantage. I am outraged that they treat people this way.
6 years ago
Jennifer Anderson Orlando, FL
I purchased this service for my 96 year old grandmother. Set uo was cumbersome and the tech support line was not helpful. They continued us in a run around loop between the cable and phone companies. Finally we got the box set up. It continued to go off any time she traveled. We called and double checked multiple times that we had service that allowed her to travel, we did. However, the whole contact list was contacted every 2am for each night she was out of town. Very frusting. She did call at one point and the paramedics were dispatched to the house. For that I am extremely thankful.
6 years ago
marilyn brandi Laguna Hills, CA
I called to cancel my service when the "contract"I never knew I had was up and got transferred 3 times and finally reached the proper person.This woman was so nasty I could hardly believe it.She actually yelled at me when I said I never received neither smoke detector nor a carbon monoxide detector which I did not and don't have.She informed me I would be charged 95$ each if I did not return them which I cannot so I expect a hassle over that.I did return their equipment though.I even took the precaution of canceling my credit card so they cannot charge me anymore.
I wish I had checked the reviews prior to ordering their service.
I most definitely do not recommend Life Alert.
6 years ago
Wolf Boynton Beach, FL
Rating for this company is negative 10!!!!!!
While helping my neighbor with researching health alert companies, we called Life Alert after reading an aid in AARP magazine. We asked for a brochure however was transfer to a salesman named Roger V in Miami. He has hard core sales my neighbor's aide and my neighbor who is hard of hearing. He continues to call and harass her about signing up. I walked in her house today only to hear her on the phone with Roger V. who was asking for her credit card information. Thank goodness she could not locate her credit card. Roger V. was once again told we would call him if she wanted the system and to stop calling. He continued to call through the day. It got to the point that my neighbor no longer would answer the phone.
Now that is elderly abuse and fraud. This company needs to be stopped with their sales tactics. Someone in the company needs to be sued and maybe they will wake up.
6 years ago
carla Watertown, NY
Life Alert is purposely difficult to cancel. I'm in rural NYS but the department that cancels contracts is in California. I left a message several times. No return call, but the last time I called and actually connected with someone I spent a lot of time trying to tell them that no, I will not continue to pay them $49.99 for something that is offered less expensively locally. Have a local company provide this service that better understands your area's emergency providers and logistics. For example, a local security company provides the same service here for $29.99 and if you income qualify (we do) then it is free through the Office for the Aging. I still haven't been able to cancel this because I need to be on site to de-program the device. I don't think it's even plugged in, truthfully, as my mother was irritated with the NYC people I had her speak with to originally set it up. I'm not giving those strangers my personal information, she said.
Believe me, if you are an adult who recently lost a parent and is dealing with being insanely and irrationally worried about the remaining parent alone in their home-- you, like me, are easy pickings. Take the time to do your research. This is 3 years (36 month contracts) of nothing I just paid for and I still can't easily get out of the contract. Also, Mom never wore the cheapo necklace or wanted to call them even though we had a few events because she was not absolutely sure that they wouldn't unnecessarily send emergency services to her door. AARP has an excellent nurse 800 line, don't waste your time calling Life Alert for advice.
Anyway, I've been hassled so much about canceling this. Please don't make the same mistake I did. Go local with this service and check your options. I know Life Alert didn't begin as a scam, but they sure do act like it now. This company had better diversify if they can't compete with lower cost services.
6 years ago
Nancy Presnall Enid, OK
They have been charging me $89.90/month for 3 years. The smoke alarms use odd-shaped batteries that I cannot find anywhere. The voice system is loud, shrill, and annoying. The smoke alarms went off for no reason. The company called when the alarm did not go off, saying that the alarm went off. They never could even get my name right. I would not recommend at all.
6 years ago
Bryna Kneapler Miami, FL
Please do not let your elderly relative sign up with this company. It is a 3 year contract and, obviously, circumstances change for very elderly people and they usually are not aware that they are signing up for such a long time. My 100 year old mother now has 24 hour care, no longer has a telephone where she can be reached and therefore, has no device to attach her life alert modem. Even after the 3 years, they keep automatically renewing unless you notify them exactly at the termination date. Of course, she didn't even recall that she had Life Alert and I wouldn't have known either until I checked her credit card bill. I am surprised that they are allowed to enter into a contract with such a person. They are very uncooperative and abrupt when you tell them you wish to cancel, even if you are willing tocancel at the end of the contract period. They won't even let me return the modem until then.
6 years ago
Mimi Grand Junction, CO
I contacted Life Alert for our 92 year old next door neighbor because she fell and could not get to the phone for 4 hours and we had no idea. We are in our 40’s so we could help. I called for a brochure and this telemarketer named Eddie has been calling over and over even when I asked him to stop. Today when I hung up on him he called back and threatened me saying he knew “where I lived and everything about me”. When I called Life Alert to complain they were not nice, kept putting me on hold and finally after 5 calls I got a manager who told me they tell their people that even if someone says no to keep calling till they sign up!
6 years ago
Mike McDavitt Sanford, ME
My elderly father called when my Mom had fallen. They asked a million questions. My father had to hang up and dial 911 himself. Now my Mom has passed and he has no use for the system. We want to buy out the contract but try to get a straight answer. My Dad spoke to them yesterday and they said 1/2 price $35 a month. Today I was quoted both $49 and $59. they want a pay off figure of $1618.55. Another rep said we could have the trial period pricing for the rest of the contract and they would want $719.40 to buy out the contract. These people prey on the elderly. I have never seen my Father so angry and upset in 89 years. We are going to a lawyer tomorrow. Rather give the money to a lawyer than these scam artists.
7 years ago
Victoria Culver Somis, CA
I have been trying to cancel this service for my mom, who has dementia, for 3 months. It is a total run around. They transferred me to 3 different places. The agents are trained to make it as difficult as possible. One agent told me he could not send me to the Tech department to explain how to "de-activate" the unit, because I did not have it with me (my mom unplugged it many months ago) and this was after he told me that it was not necessary for it to be connected or plugged in for the process. Wow! It must be a magic trick or something to de-activate it! Now they are sending me Past Due notices because I put a stop through the bank on the automatic payment. Life Alert should be ashamed!!
7 years ago
Jodi Kirk
My grandmother had fallen and was unconscious for TWO hours and obviously was then not able to push her button. I went to check on her and found her. Therefore she looked elsewhere for a system with fall detection. She found a system and called to cancelled life alert, however was notified she was in a three year contract, something she was unaware of. She had asked in the beginning if there was a contract and was told no by Alicia. When on the phone with contract rep JR he insisted over and over she signed a contract and was spoke in the rudest wayI have ever heard an individual speak to someone, especially a kind older woman such as my grandmother. He kept telling her they had the best service and she signed a contract so she basically could not do anything. He was condescending and spoke as though she was stupid for trying to get another system that would actually help her needs. I have never personally been so upset with a customer service call and hope no one has to go through what my sweet grandma is going through. All she wants is to be safe and life alert is actually keeping her from getting the help she needs.
7 years ago
John R Young Lovington, NM
I did not review anything about this company before I got it.Had to use it when I fell in the bathroom on the Base.Did not get anything but put on hold.They contacted my daughter not my wife,said daughter was only name on emergency contact.They thought I was home and had fallen in my bathroom not 40 miles away.Called them next day and told them to come get thei stuff and cancel my service.They said I couldn't,had 3 year contract.Am thinking of getting a lawyer and fighting it.Had Medical alert but it could not pick up 911 from my home,they tried everything to please me but nthing they had for a carry unit would work.Am telling everyone that I can how bad life alert is.
7 years ago
Jennifer Roussin
First of all, this company is VERY aggressive. They call over and over and over, me, and my mom, to go over the same information repeatedly. The big red flag was after I very carefully gave them credit card information, they called several days later to verify the credit card information. ?????? The salespeople were very smooth, very nice and friendly, but once you call to cancel the service, they are extremely rude, and literally yell at you and don't let you ask or explain anything!!!! I couldn't believe it. DO NOT use Life Alert. They didn't let my mother know in advance of the delivery day, and since she wasn't there they expected her to pick it up at the post office, even though she can't get out. they started installing equipment even before she got a chance to look at the contract. They bring the contract with the equipment, and install part of the equipment, then expect you to read the contract. See how aggressive and manipulative this is. I'm glad my mother is business savvy and refused to go along with a 3 year contract with these clowns.
7 years ago
Patty Rathway
I ordered this for a "peace of mind" for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn't want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson...(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute---u r saying it's going to be around a hundred bucks a month......that was with the fire and carbon monoxide detector....she didn't mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well...we received it and there was no way my mom could understand it. She called her wrist unit her "decoration". Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers....very disappointed with this system.
7 years ago
Julie McKnight
This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life
Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn't cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn't been connected or used for the last 2 years. I called today to cancel and they said they couldn't until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn't been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don't live with her so I can't get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn't until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn't even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.
7 years ago
R. Zin Hyattsville, MD
I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer's lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer's home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally "Electric", Heating, Cooking and Water Heater. The home also did not have a garage. The home had a "0" chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the "Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.
7 years ago
pat Patterson
I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home--only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn't work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn't as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/
7 years ago
Ann Ciraldo
thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated
for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them.
The only time I used my pendant, help arrived quickly.
8 years ago
Bob Adams Irmo, SC
Life Alert service was contracted for my mother-in-law's residence. The service was supposed to do routine check ins with her to ensure that she was alright. This was misrepresented to us during the salesget sat cycle, and they do not do this. When we tried to cancel the service the process is SO COMPLEX and has so many steps that you cannot easily cancel. In today's world consumers expect ease of use and great care. Life Alert provides neither of these. It is unreal how hard they make it to complain and try to frustrate the customer into not pursuing complaints. I work in a field where you have to build customer relations and address issues professionally. The sad response from Life Alert is very telling that they do not care about customers. They are all about selling and not servicing.
8 years ago
V Trujillo Santa Fe, NM
Oct 2016 I cancelled three years of service for my mom. The rep on the phone was very pushy and wanted me to continue service. We have had five false alarms in 3 years. Once when I was in a restaurant WITH my mom! Another time my moms phone was not working and my brother was in route (15 min) to her house to make sure she was ok. I told this to the operator and asked her to wait until I heard from my brother. The operator DID NOT LISTEN and called the paramedics anyway. It was a huge problem that my brother had to resolve with the men who showed up from the fire dept. I CLEARLY TOLD THE OPERATOR TO NOT CALL THE PARAMEDICS and she did anyway. My Mom was fine, her phone was out of order. You must be at the site of the "box" in order to cancel service. No instructions were given for disconnecting the phone. I ended up messing up my moms phone service. We had to wait two days till the phone company came and fixed the problem. In summary the reps are extremely pushy and the operators don't listen. I now hate Life Alert and do not recommend them.
8 years ago
P L McCrindle Necedah, WI
I fell in the kitchen and could not get up , had severe pain and swelling in my right ankle. I pressed the button and the contact was " life alert, please hold," this message was repeated 10 times with no personal contact. I pressed the button with the same results for a total of 10 times. We live in a rural community with mostly second homeowners who come up either every other week or whenever, I sort of side swam to my door and yelled out "HELP" and as luck or happenstance one of my neighbors who happened to come up for the weekend heard me and took me to the emergency site. My right ankle was fractured on both sides. When I relayed this to Life Alert they said it was my error as they did not receive any call from my pendant. I researched other providers and switched asap!
8 years ago
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Pam
Was all done over the phone, I like that
2 months ago
Sandra Little
Everything was explained very well. Very helpful
3 months ago
Wendy Riback
Very clear explanation, all the features
3 months ago
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Scott Parker
Wanted safety and security for my mother
3 months ago
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Shari McCrary
Wonderful experience! They were professional and personal!
3 months ago
Carol Clarke Mobbs
They were really patient with me and I appreciate it.
3 months ago
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janalee sanders Valley Center, CA
my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed
5 years ago
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Tracy Morris
Everyone was so helpful from start to finish. Very easy activation.
4 months ago
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Beth Cozzi
Excellent service, knowledgeable, friendly, and very efficient!
4 months ago
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Gaia Sophia
Great product and customer service. Just received our equipment today.
4 months ago
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Matt Richard
Everything was well explained. I thought Nikki was great and very helpful
4 months ago
Donna Stevens
Everything went well. They were very nice in explaining everything
5 months ago
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Adrienne Osborn
Very easy to speak with the professionals regarding our needs
5 months ago
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Kimmy H
The representative was very thorough, knowledgeable and pleasant. It was like talking to a friend.
5 months ago
Kim Yates
Kathleen was very helpful. I felt like she really had our best interest at heart.
6 months ago
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Susan J Kempfer
Very efficient and easy to place my order. All charges were explained thank you
6 months ago
Barbara
Representatives were very helpful. I hope I won't need it but I am very happy I have it
7 months ago
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David Phillips
Easy to talk to. Very informative. Very friendly. Answered all my questions and was very helpful.
7 months ago
Frederick B Velvet
I spoke with Donna D. Who was very knowledgeable of your product and courtesy in all ways possible!
7 months ago
Judy Campbell
Marie is very warm and personable. Easy to talk to. Wonderful representative of Life Alert!
8 months ago
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Amber Brown
Elizabeth was very friendly, knowledgeable and helpful thru setting up all me equipment.
8 months ago
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Dana White Eaton Rapids, MI
Amy did a superb job So happy with how she handled everything with my mom Sharon
Thank you for your service 😊
9 months ago
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Deborah Fincher Springfield, MO
The lady who helped us with the setup, Bonnie, was very knowledgeable and helpful. Very kind and patient.
9 months ago
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Danny Scotti
I hope your system works much better than the people I had to speak to on the phone mostly unprofessional very confusing. Say that again very confusing. I almost canceled twice while talking to the people because I thought they were all knuckleheads and I’m gonna trust them with someone’s life, still shaking my head at this
9 months ago Edited March 1, 2024
Reply from Life Alert
Dear Danny, thank you for your feedback. We had upper management reach out to you. Rest assured our equipment is top of the line and your loved ones are fully protected, and it has been proven that we save a life every 11 minutes.
Mar. 1st, 2024
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Mary Riley
The representative, Lenny, made it very simple to understand. All testing persons were helpful, as well.
10 months ago
DeniseP Oakland, NJ
It has been a very easy process! Arlene has been great explaining everything upfront and answered all my questions.
10 months ago
