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Spectrum

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7.2

Overall Score

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LAST UPDATED: April 16th, 2024

Spectrum has been operating since 1993 and is a household name in the United States. The company, which recently merged with Time Warner Cable and Bright House Networks, serves more than six million people, making it the fourth largest cable company and one of the largest internet providers in the country. 

Spectrum provides internet speeds up to 60 Mbps with no data caps. Its internet service requires a one-year contract.

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Spectrum offers services in a huge span of the country, especially compared to other internet service providers. 

Spectrum has been able to grow rapidly in just a few decades, attributing this success in part to its customer service commitment. That commitment involves a fast broadband network and all the tools necessary to meet internet connection needs. 

The Spectrum team is willing to help their customers in any way they can to have a positive experience with their company. They offer cable and fiber-optic internet plans.

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The Good

  • No Data Caps
  • Short Wait Window
  • Spectrum Enterprise
  • Bundling Options
  • No Hidden Fees

No Data Caps

Spectrum internet doesn't limit its customers with data caps. A lot of competitors have data limits, and when customers go over these limits they pay fees or their services are disrupted. It's a convenience worth looking into, and this feature alone may be what steers you to Spectrum.

Short Wait Window

The Spectrum internet team knows losing internet service can mean losing time and money. At some point, you'll probably need a technician to come to your home or business to work on network equipment. 

Many companies who send out technicians leave the time window wide open and make the customer wait for hours for the technician. Thankfully, Spectrum is different. They set a two hour window that the technician will be there. If the technician does not make the allotted time, Spectrum will pay the customer $20.

They also have a 30-day money-back guarantee their customers can take advantage of if they are not satisfied with their service or the products they receive.

Spectrum Enterprise

Spectrum offers fiber-optic business internet for companies who want a fast connection for phone, internet, and TV service. Spectrum Enterprise also delivers cloud services for their business customers.

Bundling Options

While Spectrum may not have a variety of standalone internet packages, they do have several options that can help you bundle internet, phone service, and cable channels:

  • Spectrum Double Play — $89.98 per month, 125+ channels and 100 Mbps
    • Silver — $109.98 per month, 175+ channels and 100 Mbps
    • Gold — $129.98 per month, 200+ channels and 100 Mbps
  • Spectrum Internet & Phone — $64.98 per month, unlimited calling and 100 Mbps
  • Spectrum Triple Play Select — $99.97 per month, 125+ channels, unlimited calling, and 100 Mbps
    • Triple Play Silver — $119.97 per month, 175+ channels, unlimited calling, and 100 Mbps
    • Triple Play Gold — $139.97 per month, 200+ channels, unlimited calling, and 100 Mbps

No Hidden Fees

While Spectrum does charge a fee to lease a router and another fee for installation, the company is more transparent than some service providers in the industry. Be sure to read contract terms thoroughly and take time to understand billing, your monthly rate, and whether you'll pay more after a certain duration of service.

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The Bad

  • Limited Internet-Only Packages Available
  • Highest Download Speed is 60 Mbps

Limited Internet-Only Packages Available

Most internet service providers try to meet various audience needs by offering many different plans and bundles. These packages usually have a large selection of internet speeds (download and upload speeds), features, and prices to choose from. With all of these options, you're more likely to find the best fit for your specific internet and pricing needs. This is not the case with Spectrum internet, as they only offer their customers one package:

  • Spectrum Internet: 60 Mbps for $44.99 per month

If you're only looking for internet and this package doesn't impress you, you'll need to choose another ISP.

However, you may be interested in Spectrum's internet and cable TV bundling options.

Highest Download Speed is 60 Mbps

Spectrum offers an internet speed of 60 Mbps. Some competitors offer high-speed internet up to 1 Gbps for slightly higher prices. Potential customers will have to decide what speed they need and if Spectrum internet service is capable of delivering these needs.

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The Bottom Line

Overall, Spectrum Internet is a good choice for those customers who are looking for relatively quick speeds in their internet network. The package it offers would work best for those customers who know exactly what they are looking for and do not need a lot of variety.

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Star Rating

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3.7

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1,225 Reviews

Review Breakdown

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30%

4 grade

25%

3 grade

21%

2 grade

9%

1 grade

14%

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Caitlin Chretien Radcliff, KY

@spectrum I'm not normally this person but I am very disappointed With Spectrum Services!! We pay for upgraded internet so my husband and daughter can game or we can use the computer, tv and not have lagging. We went about 2.5 months with crap internet, you could only watch 2 minutes of Netflix before either froze and closed the app, couldn't hardly load the computer for homeowork or Xbox, everything took forever or froze. I waited to call a while because spectrum was having outages nationwide so I thought that was the problem. I called in December, explained all the issues and they checked it out and told us it would be till after new years that it would be fixed and the could credit the amount of time back to my account for the trouble we'd had.. It wasn't fixed/working properly till the end of January after having hardly anything since November. I called Customer Service, the employee listened and looked at the account and we were only approved to get the credit back for 22 days of inconvenience. They couldn't see any prior service (the actual usage availability) on their side. They could only go by the first date (out of 3) that I called and the date the technician looked at it at our home (and said it was a bigger issue that Spectrum would have to fix with water in the lines all around us or a part in the box). So a truck crew was supposed to come out and didnt come out till end of January and they didnt have the date. I''m grateful the issue was fixed. We've been a loyal customer for years but that's ridiculous.

1 month ago

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NANCY Malone San Antonio, TX

Living out in the country, we only had one choice for internet. But about 6 months ago, Spectrum came to our road. I called them on a Friday and they were here the next day. We have had excellent service with them. And their price is very affordable.

2 months ago

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Spydarmyke X Chicago, IL

I've been a customer for several years. Spectrum internet IMO is the best in my area of Texas. The only negative is the price, it keeps increasing with time throughout the years. With the amount of new customers seems the price should adjust accordingly to keep and gain even more customers without losing profit. They honestly should focus on the customer as they do profit margins.

1 month ago

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jebbie cart

lying agents with fail service that frequently goes out, and we are expected to pay for their failure to provided After years or them nickel and diming me to death for failed service I FIRED THEM AND WENT T MOBILE WHICH IS FAR CHEAPER, AND DOESNT GO OUT WHEN THE POWER DOES

1 week ago

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Len Cabela

I didn't like Spectrum internet bundled with cable TV and phone. Each month I was ripped off by the $267 payment and then they refused to hire me even for a sales job because of my driving record, even though I drove a semi for 23 years and a car for 35 years and have a nice late model vehicle and good insurance. I finally wisened up and ditched the cable that is yesterday's technology and switched to Kinetic powered by Windstream, puretalk phones, and streaming. Smart TVs are the thing now and Spectrum is going the way of the dodo just like Blockbuster did. BTW, my dentist's office was suffering with no phone service for at least a week and a half and then I ran up there and talked to the secretary who said they have Spectrum! Big mistake! But what do you expect from such a huge multinational company? "We don't care, we're the phone company." (Roseanne R.)

3 weeks ago

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Phill Pomona, CA

They provide super fast internet service and with the right plans, you can even get streaming services and free Max. Hardly ever have issues with connecting and customer service is always very helpful.

1 month ago

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Smh22 Brainerd, MN

I had this service from 2012 until 2020 when I finally moved to an area that had ctc fiber. I switched from cable to fiber because ctc was way cheaper than charter and went down way less. My charter internet would go down every night for like 6 months multiple times and they couldn’t figure out why. Their final excuse was “updates to servers” I’m like that many times every night really? Ctc goes down around 5am every morning but for less than a minute. Spectrum would be down for 10 minutes or more without explanation. By the time I’d get live support to check it would magically come up. Super happy to be done with this headache. My mom still has their internet. It’s the cheaper bundle. It is really slow if multiple people are on it at once. My mom has as many cameras as I do but I can have a movie running, multiple cameras recording, and 2 computers online without any slowdown. My phone struggles at my mom’s if it accidentally connects to her wifi. So I give it 2 stars for that reason because it’s the current cable internet cheap 200mb bundle. In town having charter is a joke since there’s always a reason charter is down somewhere here.

1 month ago

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veronica angelo Weston, MA

Spectrum has been a game-changer for my internet and TV needs. The internet speeds are blazing fast, and I never have to worry about lagging while watching my favorite shows. Their customer service is on point too, always friendly and helpful.

2 months ago

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Jay Rallion

I like the internet service they provide, but I'm very disappointed that they keep raising the price without any prior notice. I pay about 200% more now than when i first signed up for years ago!

2 weeks ago

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Annie Hickey Ormond Beach, FL

Spectrum did a great job with the wi-fi at my new home. They help me get set up with the affordable connectivity program. And they are so helpful when you go in the store.

1 month ago

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Cherie Cole Clifton Park, NY

I’ve had Spectrum for many years since I’ve owned my home. The customer care is absolutely the best. Whenever I’ve had the slightest problem they have either fixed it immediately or sent someone out to fix it. They have switched out equipment when necessary promptly and efficiently. Their staff are always courteous and respectful when they enter your home. I cannot recommend them highly enough and they are fair in pricing.

5 months ago

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Kelsey T.L. Lansing, MI

Spectrum's internet has been a blessing for us and our great aunt, who lives far away. It's made staying connected with her and providing the support she needs so much easier. My husband and I installed it for her, and I must say that installation was a breeze, and the reliability of the connection has been fantastic. Spectrum has made a significant positive impact on all of our lives, and I couldn't be happier with their service. Five stars without a doubt!

5 months ago Edited November 1, 2023

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Amanda Joensen Bradenton, FL

Moving SCAM! watch out!! I had been a loyal customer of spectrum for years and then I had to move. I called spectrum and told them I moved November 2023, then I asked if there was anyway i could keep my account because I liked them so much, but I would not move to my new address until sometime the following year 2024 and I did not know when. The representative I spoke to said 'sure you can go on seasonal hold for 4 something a month'. I agreed to do it. she neglected to tell me that I would have to pay for the month of november - regular bill of over $70 - even though I was not and had not used the service before the seasonal hold kicked in. ok so thats not even the worse part. I got calls from spectrum about my bill and I was informed that my about the neglect and i paid willingly. I explained AGAIN that I had moved from the address and was on seasonal hold. They told me it was fine and I would only have to pay $4 something from then on. THEN January 2024 I start getting multiple calls from spectrum again. The representatives said I had to close my account because someone was moving into my old place. I said 'but I am paying seasonal hold, and I told spectrum I moved in November'. They said it did not matter and I HAD TO CLOSE MY ACCOUNT. THEN they told me in order to do so they would put me on hold to speak to multiple representatives on phone - billing, accounting etc - to close my account. But I said ' you called me. find a solution and then call me back. I cant be staying on the phone talking to multiple people for hours because a mistake spectrum did'. THEN THATS when the HARASSEMENT started. I got multiple calls a day for 3 days straight with different representatives telling to call spectrum to close my account. Finally I told one representative that spectrum needs to pay me back the months I had on hold first if they sold me on the idea i could keep my account when I specifically told them I moved and would not know when or where yet. Then not only were they all extremely rude and unsympathetic to my situation, even laughed at the fact I said I needed to write a review and warn people, but blamed the last representative for neglecting to telling me that seasonal hold is not for people who have moved out AND they have no record of me EVER saying I moved!!! What!?!?!? I thought this was recorded lines? so i ended up being on the phone January 13th for over an hour trying to close my account because no one would help. spoke to 5 representative and the last said YOU CANT CLOSE YOUR ACCOUNT because your on seasonal hold. what is going on?? Eventually someone was able to call their manager and tell them to close my account. nightmare over... or was it? YOU WONT BELIEVE WHAT HAPPENED NEXT. I continued to get - THAT SAME DAY I was told my account was closed by a MANAGER - MULTIPLE to calls from spectrum representatives saying to close my account. For the record thats today. Literally just got another call while writing this. Now i dont know what to do. I just keep getting harassed by spectrum representatives and probably will continue getting charged by them. what a scam!! and what a nightmare!! beware

3 months ago

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Charles Norton Zanesville, OH

Spectrum has decent broadband and usually good internet speeds. However, they are my only internet provider available in my area at the moment. Their prices are always increasing.

3 months ago

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Selina Warner Hudson, FL

I would definitely recommend spectrum internet and phone services. They have great customer service. They have great prices and always help you get into a good promotion!

2 months ago

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atokoose taiwo boluwatiwi Lagos, LA

This is my personal and my main internet service for my high quality game streaming with the lowest in game latency, they offer high downloads speed which helped me to download my high sized games in matter of minutes.

3 months ago

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Linda L. Carrigan-Deerfield Troy, NY

I have been a Spectrum internet customer for 20 months. On a positive note: during that time we have experienced only 2 major internet outages. Spectrum notified us by phone regarding the outages, with estimates of duration and then called again when the service was restored. However, the apartment we rent was wired for internet delivery at sometime in the past, so when we opted for Spectrum internet, we were faced with months of problems: weak signal and signal disruptions. During the first six months we had 7 service calls by 7 different technicians, all with different explanations and "fixes" for our problems. Phone calls to the technical help number were also unproductive. During this time, the entire apartment was rewired, the outside delivery line was replaced, and our modem was replaced. Eventually Spectrum decided that the power lines to the house had something to do with the problem, so now we were on to National Grid, who inspected the line and told us it was within "acceptable levels", so we reported this information to Spectrum. We have still not had a total resolution to the problem, with signal problems occurring ever month. I've given up on Spectrum resolving the issue, instead I just call the number and have them "ping" my modem which almost always sets us back to full-strength signal. I never expected that Spectrum could not consistently deliver internet.

3 months ago

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Anne Lincolnton, NC

I really enjoy having Spectrum as my sole provider for Internet, TV, Phone, and Cellular. The billing is simple to understand and I get a discount on my Cable for using Spectrum cellular. Service has been good, repair people are polite and knowledgeable and the customer service via phone has been great. No complaints here.

5 months ago

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Michelle Thomas Anaheim, CA

Spectrum has good service and overall I like them. I am a little disappointed that the internet does not want to connect my streaming apps. It is terrible in our small house. I have not called to ask for a resolution. I am being honest so I can't say they are bad because I haven't given them the opportunity to fix the issue.

5 months ago

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Striker 2009 El Paso, TX

I am in the Army and I have been sent to Fort Bliss, Texas three different times. I have always chosen Spectrum for their reliable service and price. During my three years at Fort Bliss, Texas, I have never had an issue with this company. Their costumer serve is awesome. We do have the accational outage, but it's due to the weather.

5 months ago

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Emily Mary Dallas, TX

Spectrum is the best for internet providers,they have the best customer service.

1 month ago

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Susan New Braunfels, TX

Spectrum has always provided an excellent entertainment value until this year. It was not announced until college football started that they were unable to negotiate a contract with Disney and ESPN. My family was left with a contract for cable and internet service with a need for another necessary streaming service to get content that was desired. We are older and used to cable television but will just have to get used to a streaming service after deciding on one this week before other games this weekend are missed. We will cancel our cable with Spectrum as it seems their negotiations are ineffective.

7 months ago

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Christian Nakamura Boerne, TX

I've had Spectrum for around three years and I've been decently happy with the WiFi quality. It's fast enough and rarely goes out in my area. However, the price seems to rise with no warning sometimes. I started at $50 a month and somehow ended up paying $80 a month. Still a good price, but it would be nice to have more communication about when and how prices change. Getting ahold of a customer service rep is difficult sometimes too. When they do answer the phone, you're on hold for at least an hour before getting anything done. You don't need to call too often, though! Good service for a good price.

8 months ago Edited August 14, 2023

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Brent Haynes

My experience been great have no issue with the service but the price have been high but the service I need.

3 weeks ago

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Derek Keener

Spectrum has a monopoly on high speed internet service in my area. The service is ok, not a tremendous value for the money nor reliable as a remote worker.

1 month ago

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Amber Carmichael Beverly Hills, FL

We have been with spectrum for approx 3 years. We recently cut cable and just have internet service. No complaints. No real issues with the service.

1 month ago

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LUPE P RAMIREZ El Paso, TX

I had signed up with spectrum the came and told me he couldn't do it because of some tree. That I needed to make an appointment with the neighbors next and behind me. Never have I ever been asked to do that by any cable company! So I just canceled!

1 month ago

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MzMazzey

They always are happy to help solve any problem I have with my internet and phone. Great problem solvers! Thankya much!

2 months ago

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Alisia A Steverson

Spectrum high-speed internet service is ok, but if I could get another internet service in my area I would. They are always going out and I work from home, so most of the time I cannot complete my job

2 months ago

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Dawn Grover

We used spectrum for about a year and had no real complaints. The customer service was decent and we did have some glitches in the Internet, but it was rare and was fixed pretty quickly.

3 months ago

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Mike Vansickle Dallas, TX

They have American based reps who are very courteous and respectful. The internet connection has been less than desired. It may just be our experience so this may not be typical of most accounts.

3 months ago

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Michael Los Angeles, CA

For the most part, spectrum has been great. I did catch a couple of hidden fees. Or fees at work disclosed to me. But after contacting spectrum, they made it right. I never have an issue with my internetor Wi-Fi connections. My router or modem rarely have an issue if I do I can go down to my local spectrum store and pick up new equipment.

6 months ago

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Cathryn Mecham

I like their customer service, but other that, no comment.

1 week ago

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Chris G

They are better than anyone else in the area, but our internet goes out frequently and have to reset box. Each tech that comes out says they've fixed the problem, whether they've put in new wiring somewhere or replaced a box. But the problem always comes back within a few hours - weeks. Also the jump from their introductory rate to 1 year later is shameful! Every year you have to leave for a few weeks/months or threaten to leave (once you've shown you will follow through) to get the price back down to less than absolute robbery!

5 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I guess I would have to say I don't have bad things or good things to say about this company. This was the only service available to us in the area and well if we wanted service this is the company to use. I never had bad service just over priced.

10 months ago

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Amanda Slezak

10/10 on everything to do with this company. its easy to get ahold of customer service and they make sure to help with everything. Internet is amazing. I've had no problems with the connection since ive had spectrum internet.

10 months ago

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Chase Victorson Yonkers, NY

Spectrum is an exceptional service provider that offers reliable and high-speed internet connections to its users. With a wide range of plans available, they cater to various needs and budgets. Their customer support is top-notch, providing prompt assistance and resolving issues efficiently. Additionally, Spectrum's inclusion of a free modem and lack of data caps are significant advantages that enhance the overall user experience.

11 months ago

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Bibiana Jerez

Very good internet service and cable. Never had a problem with

1 week ago

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KATHLEEN KOTARA Katy, TX

Had a basic package of internet, TV, and mobile phone. I didn't need or want the phone service but had to keep it since it was a part of the initial introductory package. I told them I was on a fixed income and the most important item I required was the internet for my online business. My first year bills averaged around $145 per month. After the first year and the special introductory offer expired my bill jumped to an average of $260 a month for the exact same service. Then in Sept. 2023 my bill went up to $308 dollars a month. I could not afford this so I canceled the TV and phone service. I kept the internet and now my bill is around $117 a month with no specials or discounts applied. Service is moderately stable but I have had my internet go down more times than I would like. When we had the basic TV service it would go down at least once a month, sometimes for 24 to 72 hours. When the internet works it meets my needs.

5 months ago

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Lennette Lundy Kingsport, TN

I had some issues at first but their tech quickly figured out it was my electrical. Between the electric company and spectrum we got the issue fixed and saved my apartment from possible fire. The rerouted my Internet wire and everything has been great ever since.

6 months ago

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Brenda Corbitt

Spectrum has very good service, when i call with issues, the service is pleasant and they have the patience to help Me through the situation even when im Confused, they wait and direct me to resolve the problem. Im very Happy with Specteum.

8 months ago

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Simon D. Wood Pomona, CA

Credit where credit is due. After my moaning and groaning about Spectrum, I finally got past the suicide-inducing robo-telephone operator [she should be pensioned off], and the engineers arrived. They were great. They crawled through our attic and sorted out the wiring. We now have constant internet and a TV picture which doesn't crap out every 30 seconds with a loss of sound. We are now happy customers. Thank you, Spectrum.

1 year ago

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Kaylee Gay Chicago, IL

I love that Spectrum reaches such rural places with their streaming network. My family lives out on a farm and Spectrum was one of the few options that we could choose from. And although it was one of our only options, Spectrum has so many options for channels. I love that I can watch my Christmas movies or favorite TV shows all on the same service. I also love to watch college football and I love that I can jump back and forth between games when I am waiting for it to start. And Spectrum is very affordable for how far they stream too.

2 years ago

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Cat Sussex, WI

Mostly it's great but there are several things about Spectrum that are confusing or disappointing to me. Firstly, the due date of the monthly payment could never be changed for me, but it was changed by Spectrum at least 2 - 3 times in less than 5 years. Secondly, the internet goes down for awhile each night around 12:30 AM for daily backup or maintenance or something. I understand this, unfortunately my husband works second shift and he can't get online to distress at the end of his workdays. Another issue is equipment. I had called about another issue last year and the two told me my equipment was old enough that I could get an updated box and pay the same price for better/more service. The device was delivered but it's been sitting in the box for a month. I don't even know what box to replace. They had I could set it up myself but I have ME and cognitive issues and cannot understand instructions, but they won't send anyone to help without charging me. Also there is no way to get any reduction of the bill since I've been such a good and long time customer.

3 years ago

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Donn Carr

They are my business provider - First you alway sign up for the business plan if you are serious. As a business customer you go to the head of the class when things go wrong as they can. The speed is lightening fast, their customer service is consistently outstanding. I have had Comcast in the past and am so thrilled to not have to deal with Comcast and their "we just don't care" attitude.

4 years ago

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A completely happy customer!

I have had satellite companies prior to going with Charter Spectrum. I am so much happier with this company as I live in the Pacific Northwest so whenever there is a storm there is a good chance of losing the satellite connections. Also, the speed of the internet is so much faster than satellite options. Price is high no matter who you go with so I woulld rate that a tie with the satellite company internet

4 years ago

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Dathan A. Griffin Orlando, FL

I wanted my mother to have a better internet experience, as she is really into streaming services. We spoke with Avery from Spectrum - Dallas, TX - and he was one of the most stunning agents I've ever spoken with. He was knowledgeable, accurate, and prompt. My mother is super happy with her 400mbps upgrade, and I'm excited that Avery helped make her experience more enjoyable. Thank you, good sir!👍

5 years ago

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Georgianna Quinney Taylorsville, NC

After Century Link switched to Brightspeed, our Internet was nothing short of TERRIBLE. Spectrum has been a GAME CHANGER. We have only had it for 2 months, but already love it! It is fast, reliable & SO MUCH BETTER. Their tech had it switched and set up within 30 minutes. They were also very accommodating when it came to working with my work schedule. Idk how it will be after the year of guaranteed pricing runs out, but right now--couldn't be happier with the service!

9 months ago

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Ann Blythewood, SC

I have been with Spectrum for about three and a half years now. I really like Spectrum for the way it works. You never have to worry if it's raining and you rarely have to worry even if you have bad bad weather. When I have had a problem with billing they have resolved the problem quickly and it was nothing for me to worry about and I like that. It has always been a pleasure to work with the Spectrum company from the initial startup to after I moved and had to start up again. It was a very smooth transition. I have no complaints against Spectrum. I have only good things to say.

10 months ago

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Marla C St Louis, MO

I've been a Spectrum customer for a very long time when it was initially called Charter Communications. Initially, it seemed it was the only cable company in the area that offered cable, internet, and phone service at a good price. However, now with so many other companies that offer the same services, and some offering digital, without having to use cable and at a reduced price, it pays to do your research. Also, since the world of streaming has come to the forefront, offering local channels, and some phone companies having sign-on specials, including internet service, makes having cable service obsolete in my opinion. So, with that being said, I've removed my services and have gotten services that have saved me money as well as served my entertainment needs also. So, although Spectrum is a good company, it pays to shop around.

10 months ago