Name: Spectrum
Rating: 3.7

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Robert

My expierience with this provider has been mostly positive. The advertised DL speed is mostly under ideal conditions. What I get is generally adequite for my needs, though. T.V. reliability is 100% better than my previous service.

5 years ago

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James Douglas Seaside, OR

We've always had good internet service with good speeds and awesome protection. There have been occasional disruptions but very few over the past two years. People like to complain but the truth is that Charter provide very good service.

7 years ago

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Kelsey Conner Wilmington, NC

Spectrum has been an excellent internet provider for us. In the event that something goes wrong, they are quick to resolve the issue and they have excellent customer service guiding you throughout the process.

9 months ago

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Cody Callaway Dallas, TX

Overall satisfied with Spectrum. There is internet outages sometimes, but they are good about notifying customers about the outages and when they will be resolved. Only giving 4 stars instead of 5, as I think they could reduce there monthly rate a bit.

9 months ago

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Sandra Anderson Spring Hill, FL

Minor problems can be solved on line with the Spectrum app. Landline service offers span blockers. Spectrum internet service has been very realiable in all the many years I have used Spectrum and Bright House.

10 months ago

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Eleathia Wilkins Winston-Salem, NC

Spectrum has been a good company when it comes internet as far as reliability. During severe storms the signals usual still works and if not, the outage is not king. I do not like the constant price increase. As far as cellular prices are ridiculous high, but again reliability is great.

10 months ago

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JanfromSanford

I have been a customer of Spectrum for appx seven years and have always received prompt, courteous, and professional service. The reps that have been to my home have been dressed in a uniform, identified themselves, and were friendly. I have internet and cable services through Spectrum and am very pleased.

1 month ago

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Cindy Rotermund Charlotte, NC

I have had spectrum for 4 years. I definitely think it's mostly reliable. We have been getting some more frequent outages lately but they have been in the middle of the night so maybe it is due to working on the system. They do send notices indicating that there is an outage in our area and when it is back on. We have not had any slow-down issues and spectrum was great when we needed a new and upgraded modem. They sent it to me and helped me over the phone to get it transferred over.

1 year ago

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Melissa McDonald, PA

I have had spectrums Internet service and decided to try mobile. I was a former Verizon mobile customer, I was afraid the service wouldn’t be good. I am pleased to say I haven’t had any issues and have saved a lot of money

1 year ago

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Scott Hoover Cathedral City, CA

Here in Palm.Springs there is not a great deal.of.choices when it.comes to internet or.cable television. I recently left a smaller more "friendly". provider because at the end of the dsy, I want my internet fast and whatever I want to watch available when I want it and for.me, Spectrum has it all and has what I need at a fair price. The streamers are way too high and have become what they were trying not to be...that's all I care about.

1 year ago

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lacey jo Ocala, FL

Spectrum has really upped their service. Years ago when I started using this service there was constant connection issues and service drops. Now, I am proud to be a spectrum user. They are a great example of what a service provider should be.

1 year ago

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Betty Mount Pleasant, MI

I LOVE THE CABLE TV LINE UP SELECTION THAT THEY HAVE. STILL HAVE THE LAND LINE PHONE SEVICES, AND THE INTERNET SERVICE IS AWESOME. I HAVE NOT HAD NO PROBLEMS, BUT WHEN I DO HAVE PROBLEMS, I AM ABLE TO CALL IN AND GET ANSWERS WITH A FRIENDLY VOICE ON THE OTHER END OF THE PHONE TO LET ME KNOW WHAT IS GOING ON.

1 year ago

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Matthew Ohmann Lake Placid, NY

Spectrum is definitely reliable if you’re looking for a reliable Internet and cable company. Prices seem to be a little high and your monthly bill will definitely go up after a certain amount of time so keep that in mind but if price is not an option, you get good service I would recommend spectrum just make sure to read the fine print because sometimes things are too good to be true.

1 year ago

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Ilspbeth Bruce

I like spectrum better than any other cable company. only thing is that they dont tell you about any of the things that they charge you for upfront like installation and that you have to have a certain type of tv or a roku unit because they dont give you a cable box anymore. They charge you the absolute most for services that you dont use or actually need. I called after i received my first bill and had to demand they remove charges that i was never told about or that i didnt want. Now i pay $30 month for the fastest internet service you can get!!!

1 year ago

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Ron Jaffe Orlando, FL

I've been with Spectrum for years, including the companies that Spectrum brought out. Except for very rare outages, service has been very stable and very consistent in terms of bandwidth/performance. Customer service can be spotty at times, and it's frustrating having to go through the support menus, but any issues are usually resolved fairly quickly.

1 year ago

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Jessica Prater Ringgold, GA

I really like their customer service are or at least try to be as helpful as they can. The price for Spectrum is expensive it's ridiculous. For the longest time we couldn't use our DVR to record shows. Pause or fast forward would work either. They finally sent a worker to my house to try to fix the issue. It did for a few hours then right back to not working. I believe it's a problem at the pole and we have told them that, but they haven't fixed it yet. I get it's a digital service so there will be problems with some skipping and freezing but it's really bad where I live. The Internet often goes down once or twice a week . Overall it's ok.

1 year ago

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Kara Moore Marion, IN

I use Spectrum and so far do not have a problem with them. People are always complaining about the bills coming twice a month, but that is standard practice for all cable and internet companies. Just make sure you pay at least one of them every month. They do send notices if there is an outage and the speed of the internet is fairly fast. I don't really have any problems. I get notifications to let me know a payment is coming up.

1 year ago

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Kj Harry Negaunee, MI

I raised my children starting in 1997. I grew them up on spectrum cable, Disney Channel, Nickelodeon, and that’s what brought our family together was a high-quality many options to choose from movies music on top of that the Internet was fast. Customer service was excellent. I definitely give spectrum five stars and recommend it to everyone.

1 year ago

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China Mike Clinton, ME

Well I like about this company is the reliability of service. What I dislike is the price which is $80 a month. I mean come on down in Massachusetts. I get the same product for a fraction of that. The only reason why it's like that up here cuz they like to take advantage of the people because there's no competition. So spectrum enjoy the time you have left because they're all on the way up. She better start treating you customers better now than later. If you want to retain your customers, there's once the competitors come in you're done

1 year ago

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Marion Cushman Columbia, SC

I definitely love this provider. I've never had a dropped call. I can always use my phone when I need to. The price will be reasonable after I pay my phone off. I traded my phone in & instead of taking the big chunk off my bill they chose to take 11.00 off each month so it seems like forever. I think it's another year. Then the monthly rate will be reasonable. So if you bring your own phone or buy your phone out right then yes you will have a reasonable rate.

1 year ago

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Rose Mary O El Paso, TX

I am completely satisfied with the service I receive from Spectrum. I only use their Internet. It is at a reduced price of $18.07, and the speed is reasonably effective. I really appreciate Spectrum's demonstrated care for our community.

1 year ago

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Carol E Brown Harker Heights, TX

I have had Spectrum internet for more than 15 years. The service is excellent. A couple of times I had to contact the company to troubleshoot the system. The response time is very quick and the customer service was great. Any issues I had were resolved. I highly recommend Spectrum's internet to others.

1 year ago

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Amanda Jo Presque Isle, ME

I've been with Spectrum over 7 years now. My monthly bill has stayed the same, down the the penny. They have one of the best customer service team I have dealt with. The whole spectrum team in only 5 mins or less solves your issue. To sum up in a few words would be Fast, friendly, affordable. I recommend spectrum to everyone. Thank you spectrum.

1 year ago

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Jake Kantor San Antonio, TX

I've used Spectrum a lot through the years in various cities: New York, Los Angeles, and San Antonio TX. They've always provided a fairly reliable high-speed connection to the internet. I would rate them between B and A+. Sometimes my connection will go dead for a minute or two, but it's not that big a deal. Billing has always been smooth. I have never used them for cable TV or phone, so my review it limited to just their Internet offering. Overall I recommend them.

1 year ago

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Acrofab Office1 Holland, MI

Service is farily reliable and stable and speeds are good. Prices aren't too bad. Getting business customer service is not easy and most service help revolves around trying to get you to spend time to scour the website and FAQs instead of just getting you to a business service rep to solve your problem immediately. Phone numbers and getting to the right department to help are hard to find.

1 year ago

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Deanna Hoffmeyer Farmington, MI

I have signed up with spectrum cable back in June 2022. They have been awesome with connectivity being able to reach out with any issues getting myself set up. They also offer a phone plan that I will be taking advantage of shortly.

1 year ago

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Kasey D Wichita Falls, TX

When I moved last year spectrum offered me the greatest deal I thought it was a scam but it wasn't I got internet, home phone, second tier cable and a cell phone unlimited plan for $65 a month! In the last year I think I've lost service for the cable maybe once the internet maybe once a month it will drop off but it usually fixes itself cell phone coverage has been great I got no complaints this is a great company I would definitely recommend them.

1 year ago

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jbucklin Cameron, LA

Fairly reliable internet service is a plus. My speeds barely 1/3 of the advertised speed for my tier of services. Outages could be communicated more effectively, though this is improving. New customer offers are irritating, I feel that customer loyalty should be rewarded, not penalized by consistently having to pay 30% more each year for the same service than new customes.

1 year ago

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Fish Superior, WI

I have the fiber optic high speed internet.It has worked good and the speed is faster than my plan says it should be. Occasionally the modem and router need a rest but that is my router so it is what it is.All in all it is good.

1 year ago

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Lauren San Antonio, TX

Spectrum offer a wide range of services that my family and I use daily. Anytime we had an issue in the past, they walk us through how to resolve the problem over the phone with patience. Sometimes, fixing the issue is as simple as taking an old piece of equipment to the store and swapping it out with a new piece.

1 year ago Edited November 30, 2022

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Sonja Hoffman Cottage Grove, OR

Wut I like about Spectrum is the variety they have available, where it can be live or not, & the one thing I like a lot is where everyone in the home for say has a profile and they can put their own choices into their profile info & it doesn't interfere with others choices. The one thing I can say that has been irritating is that sometimes the channels will be playing and then it will stop and u usually have to restart it, & it happens more then once, but other then overall its all pretty good & the pricing isn't to bad.

1 year ago

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kelvin williams Newnan, GA

I switch to spectrum from att what a night and day difference. I live in a rural area before with att I was getting less than 8 megabytes/sec with spectrum I am getting 900 megabytes/sec not to mention I was able to also get 2 mobile phones all at a less price than just the internet with att. Spectrum is highly recommended!

1 year ago

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Calvin Oatley St. Cloud, FL

They have a grest service only hsd a fee minor issues but the costumer service was very good & knew what to do & didnt waste alot of my time.. Very good at keeping appointment times even called when thry were on the way & again right before thry pulled up

1 year ago

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ADAM COPPER Chicago, IL

Good Company and never has given me a problem. The only downside is that they value new subscribers more than good honest old customers who pay regularly. Seems like a bad practice but they will lower your bill if you call when you go out of contract terms

1 year ago

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Shelley Wray Charlotte, NC

I currently have internet, TV & cell service for personal & business accounts & I have been very pleased with their services & customer service response for any issues! They are a pleasure to deal with…I switched over 3 yrs ago & am very happy that I did!

2 years ago

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Abi Dallas, TX

I’ve been with Spectrum for a long time now because their rates and services are very competitive compared to other companies. They’re always having deals and specials going on for new and existing customers so I’m happy with staying with them.

2 years ago Edited July 21, 2022

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David Bornancin Westlake, OH

Spectrum is a great company and provides several options. I have both High Speed Internet and TV. My speeds are the best ever and I can stream to all my devices with ease. I can also watch TV in any location around the country when I travel. If you want to insure you can use all your devices and have 99.9 up time go with Spectrum.

2 years ago Edited September 6, 2022

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Flor

Had Spectrum at home for a few years in North Carolina, because it was included on my rent along with its cable service. Never had an issue, connectivity was always good even though I've met other customets who weren't happy with their service. I would defintely recommend Spectrum and their products.

2 years ago

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Pam Sims Hayden, ID

We have the minimum internet service. We are long time retired and our use of the internet is minimal. For us and our pocketbook, Spectrum has been wonderful. We never have problems with our service, other than that caused by other forces. They have been great 👍

2 years ago

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Super Cool Slimes New Philadelphia, OH

My boyfriend had a bad experience. The customer service woman was rude to him and then he over paid by $80. She told him an amount and conformation number, the bank had a different amount deducted. He was late on another bill because of it and accumulated late fees. He canceled it. So I called and got the wifi. My experience was the exact opposite. I had the nicest most helpful customer service woman. I remember her name was kay. She helped me and went above and beyond any other 1 I ever had. It was very refreshing to actually have a person who was good at their job.

2 years ago

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Melody Rowe Charlotte, NC

Spectrum is good to use for internet services. However, they need to credit their customers when they have outages. Definitely like the fact of using the service on the go. Would not recommend them for any other services as prices are to high and not worth it. They do have other companies beat when it comes to internet services and the pricing on that.

2 years ago

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Brittany Gould Augusta, ME

Unfortunately the area that I live in has very limited selection for internet and phone providers. Although I currently enjoy being able to receive discounted internet service from Spectrum, I haven’t always been happy with their customer service. I also think that they should allow people to make payment arrangements when or if they have fallen behind on their bill, instead of just disconnecting the service. Although they do allow you to go a couple of months behind before disconnecting your service, I believe that this should be an option. Many other utility providers allow arrangements for payment to be made, so why don’t they? On top of that, I have also paid for the highest wifi data connection that they offer, when I test the speed of my internet, it is NEVER what I am supposed to be receiving for what I pay for. I believe that if I pay the extra for the best connection possible, which isn’t cheap, I should be able to get what I pay for. But unfortunately this is basically the only wifi and high speed provider in my area.

2 years ago

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SomeoneElse Edgewater, FL

Their service may not be perfect, well, it isn't. But what is perfect is their customer service. I have been with them for years. For the number of times I've called, it's a very very small amount that anyone has been not helpful or dismissive. In summary, I think they are about as perfect as you're going to find these days.

2 years ago

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Courtney Martin Tullahoma, TN

Spectrum is one of the only internet services that actually works in my area. I’ve used their internet services in my home for over a year and I have not had any issues with my service, which is amazing considering the part of town that I live in, poor weather conditions, etc.

2 years ago

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Billi Lynn Holt Rochester, NY

I now have a business account and previously a residential account. I find the business account very exciting and actually fun! The residential account seems to have had more issues, but Spectrum is always available to help out.

2 years ago

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Janet Wood Birmingham, AL

I having been a customer of Spectrum now for 5 years. I can only recall on 1 hand the number of times my internet has been out. When I call to report the issue. They already have the techs out working on the problem already.

2 years ago

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Daisy's Mom West Bend, WI

We've used Spectrum for years and years and are less enthused each passing year. It seems they offer less, but continue to charge more. Seriously, cell service? No thanks Spectrum. Always going to their "new" channel first? No thanks on that too. For real, the same cables that are in the ground now, and have been there for decades, why do the fees go up and up and up? Supposedly faster service? No, I don't think so. But, once in a while you encounter a fabulous customer service person who actually finds savings for a year or two. Oh, and they're the only internet provider in our area. So yeah, captive audience unfortunately.

2 years ago

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RAyneisha Apopka, FL

The best internet provider. Aspect communication and advice on the best internet provider for customer support. The best business they can provide for u and the family are doing well too work for me and u. Internet provider for customer advice on what time you want to go with.

2 years ago

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Tammy Bright Lexington, KY

Spectrum offers many different packages for customers to choose from. It seems they give the cheaper rates to new customers. I think customers with 5, 10, 15 year accounts show be offered cheaper accounts as an incentive for being loyal. Great selection of movie channels, sports and News channels.

2 years ago

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Vy Ha Birmingham, AL

My mother and I have struggled with our internet services for many years due to the age of the router we have. It wasn’t until we replaced it with spectrum that our internet became faster. Spectrum was on call with my mother and I for a very long time so it required patience in their part as they were helping us. We are satisifed

2 years ago Edited February 2, 2022