Spectrum

Moving SCAM! watch out!! I had been a loyal customer of spectrum for years and then I had to move. I called spectrum and told them I moved November 2023, then I asked if there was anyway i could keep my account because I liked them so much, but I would not move to my new address until sometime the following year 2024 and I did not know when. The representative I spoke to said 'sure you can go on seasonal hold for 4 something a month'. I agreed to do it. she neglected to tell me that I would have to pay for the month of november - regular bill of over $70 - even though I was not and had not used the service before the seasonal hold kicked in. ok so thats not even the worse part. I got calls from spectrum about my bill and I was informed that my about the neglect and i paid willingly. I explained AGAIN that I had moved from the address and was on seasonal hold. They told me it was fine and I would only have to pay $4 something from then on. THEN January 2024 I start getting multiple calls from spectrum again. The representatives said I had to close my account because someone was moving into my old place. I said 'but I am paying seasonal hold, and I told spectrum I moved in November'. They said it did not matter and I HAD TO CLOSE MY ACCOUNT. THEN they told me in order to do so they would put me on hold to speak to multiple representatives on phone - billing, accounting etc - to close my account. But I said ' you called me. find a solution and then call me back. I cant be staying on the phone talking to multiple people for hours because a mistake spectrum did'. THEN THATS when the HARASSEMENT started. I got multiple calls a day for 3 days straight with different representatives telling to call spectrum to close my account. Finally I told one representative that spectrum needs to pay me back the months I had on hold first if they sold me on the idea i could keep my account when I specifically told them I moved and would not know when or where yet. Then not only were they all extremely rude and unsympathetic to my situation, even laughed at the fact I said I needed to write a review and warn people, but blamed the last representative for neglecting to telling me that seasonal hold is not for people who have moved out AND they have no record of me EVER saying I moved!!! What!?!?!? I thought this was recorded lines? so i ended up being on the phone January 13th for over an hour trying to close my account because no one would help. spoke to 5 representative and the last said YOU CANT CLOSE YOUR ACCOUNT because your on seasonal hold. what is going on?? Eventually someone was able to call their manager and tell them to close my account. nightmare over... or was it? YOU WONT BELIEVE WHAT HAPPENED NEXT. I continued to get - THAT SAME DAY I was told my account was closed by a MANAGER - MULTIPLE to calls from spectrum representatives saying to close my account. For the record thats today. Literally just got another call while writing this. Now i dont know what to do. I just keep getting harassed by spectrum representatives and probably will continue getting charged by them. what a scam!! and what a nightmare!! beware

Spectrum has decent broadband and usually good internet speeds. However, they are my only internet provider available in my area at the moment. Their prices are always increasing.

For the most part, spectrum has been great. I did catch a couple of hidden fees. Or fees at work disclosed to me. But after contacting spectrum, they made it right. I never have an issue with my internetor Wi-Fi connections. My router or modem rarely have an issue if I do I can go down to my local spectrum store and pick up new equipment.

So, I'm thinking your view of Spectrum is going to depend very much on what you are used to. Like the article says, it may be all you can get. And something is better than nothing, right? Unfortunately for me I came to live in the Midwest from, well, let's just say somewhere very, very far away. And it's not what I'm used to, at all. It's slow, and I mean slow. I had better internet 20 years ago where I lived than I do now in WI. That can't be right. I can accept that Spectrum isn't as good as the best available anywhere else at this moment in time, but not as good as something that was two decades ago is not the same thing at all. The technology they have me use is archaic, I've asked them why and can't get a straight answer from them. It's like I'm speaking Martian and they don't understand what I'm asking. So why is all this the way it is? Well, I'm going to guess. It's because they are all you have to pick from, they don't have any real competition so they don't really have to try. So they don't. The free market only really drives innovation if it really is a free market. That's why they are happy to be stuck where they are with a service that's so out of date, because that's easy for them. They would long ago gone out of business anywhere else with real, quality internet providers as competition. Or improved, it's a bit like evolution. No need for Spectrum to evolve though, they can remain a dinosaur.

Great service. I should have switched a long time ago. Not only i have their internet service, but mobile and TV services too. No extra fees. I went from $190 per month to $100.

Delivers speed generally at or above promised. Every evening someone with, what I can only assume a huge backup, slows speed down to a trickle though it recovers eventually. Generally streaming has no issues. I have a choice of providers but I’m happy with the service.

Although I know lots of people have doubts about Spectrum, I can say I have been happy with them. We have our internet (which was coming in and out) with other companies and spectrum took the time to find the problem, fix it and haven't had any problems since then.

Fast internet most times. I dropped television from them (or anyone) because we rarely watch it. We don't have Fios in our area and ONLY have the option of Spectrum or a dish provider. Our Internet is faster and more reliable than neighbors who use a dish provider.

I have had only positive experiences and I have moved several times since I started using them. Any mistakes on my account , due to frequent moving and were immediately addressed and resolved. The did not even charge me for installation for my last 2 new addresses.

I am conflicted. The internet speed is decent but for home phone, internet and basic cable it's almost $190 per month. That's crazy. I called and if I take off the tv access I'll save almost $100. So that's what I'll probably do. They have priced themselves out of my league and I'll get one of the services offered online. Shoot for what I'm saving I could get a few service.

Excellent service. I don't remember when it has ever been down and I've been using it for about 7 years. Started when it was Charter and now Spectrum but service is better now than when it was Charter. Great service.

Service is good. I am technologically challenged and they help me. Sometimes, though I get a person that tells me I can look it up on the internet, again, technologically challenged.

Only been screwed over and over by spectrum. Started service at one address, was there for a week. I went with spectrum for the price. It was 29.99 for 400 mbps. Decide to move to a different apartment as the first was filthy. Call the transfer service, they advised I’d get the same service at the same price. I was on the phone for an hour trying to get it set up. Finally someone just made a new account. I said sure, as I wanted off the phone and I have no idea how their systems work. Anyway, I call back as it wasn’t working when I tried to set up. I was on the phone for over 4 hours that evening. Finally the guy advised me of my bill being 44.99. I said no I signed up for 29.99, he said no you didn’t. Anyway I was really upset about the price as I was getting screwed. My new account was only 200 mbps for 44.99. So 15 more dollars and 200 mbps slower. Real cool as a new customer. Finally the guy decides that someone has to come out and fix my router to get it to work. So the earliest someone was available was Tuesday at 6 pm, three days from now. So I go 3 days in a new apartment with no WiFi. Finally 6 pm on Tuesday, the guy is here. I wait and decided to call and was guaranteed he’d be there by 7. I get a call at 6:55 and they said the guy was running 2 hours behind and would be able to come till 9. NINE PM AT NIGHT! So I said screw it im desperate to get it hooked up, I’ll wait. Finally he shows at 9:30 and he was friendly, but figured out that he needs in my apartments cable closet. He couldn’t get into it as the maintenance men leave at 8. Soooo he calls to reschedule, the soonest someone could come was SATURDAY AT 3. I had no option. He apologized and told me to call customer care to get the week credited back, which I did. So I wait a whole week with out WiFi. Finally the comes and takes him two hours to set it up because he got “lost” between buildings. So he advised upon the situation that I should have received the same pricing for moving. He advised I call. I call and explain the situation to two or three times to a rep. He tries to tell me I’m getting the best deal ever. However I kept saying I’m pay 15 dollars more for a lesser service. Finally he understood and sent me to retention. I spoke with Aubrey M. Worst customer service experience I’ve ever had. He constantly kept talking over me and would get louder if I tried to explain. Had no desire to try and solve the problem. I was trying to explain it to him again, and he interrupts and I continue to try talking and he gets louder to where I had to start yelling to ask him if he’d let me finish. He kept saying that what I was explaining isn’t true because they don’t offer that. Finally I forwarded him an email confirmation of my order. Suddenly believes me as if he’s known the whole time. And says he’ll see what he can do and just abruptly puts me on hold. Finally he said they’ll give me 400 mbps as he sees where I had the promotion at the previous address. But they couldn’t lower the price. At this point I was upset and decided I’d start looking for a new provider. So I’ve been looking around. However today I get someone in the mail from spectrum about an exclusive offer for my address of 400 mbps for 29.99. Hmmm. So I call and explain the issue and she is searching etc. gets the account and said they don’t have a plan for 29.99. The rep had no clue what I was talking about, yet I literally had a letter from spectrum. She made me read the letter to her before she believed me. Finally I explained the situation and she tried to see what she could do. Ended up saying they can’t do anything better, sorry. So I advised I’d be switching providers as I’ve just been screwed too many times. And she said okay, well when you need help doing that call back. WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE. I can get google fiber for cheaper than my 50 dollar bill with spectrum.

Outage in my area that did not affect me but Charter techs took my business service down without warning. When I spoke with one of the techs onsite, he was very rude and arrogant stating “we don’t have to let any customer know that we are taking down their service”. He wasn’t wearing a badge so I did not get his name. Although you may not be “required” to notify your customers...it would be nice if you considered your business customers. We were in the middle of conducting business and it didn’t matter to these individuals. A simple “we apologize” would have went a long way. It’s called customer service Charter....you may want to try it some day! Please remember, your technicians represent your company. If I treated my customers like your tech treated me, I wouldn’t have any customers!

Three calls to their tech's were required to fix a problem that shut down all services, internet, phone and TV. It was only after all the neighbors complained about the same problem that it was fixed. Only a few days later the Spectrum supplied virus program labeled the Spectrum(Charter) Email program as harmful. The work around is easy but the problem still exist.

My experience has been pretty good. They do not cost and the streaming for devices connected to wifi is pretty face. I do think that their tv provider is a bit expensive but I do feel like they could expand more.

I've been a customer of cox for over 15 years! We never had any issues until we moved out of the city into a town. It seems like my internet is always acting up. I still though feel like they are still the best that is out there

My expierience with this provider has been mostly positive. The advertised DL speed is mostly under ideal conditions. What I get is generally adequite for my needs, though. T.V. reliability is 100% better than my previous service.

We've always had good internet service with good speeds and awesome protection. There have been occasional disruptions but very few over the past two years. People like to complain but the truth is that Charter provide very good service.