Name: Spectrum
Rating: 3.0

star star star star_border star_border

Kevin Peterson Orlando, FL

Been with Spectrum for over 4 years now. Speed of internet is fair although can be a bit laggy if the kids are playing online which is a big complaint for them and a reason we may look elsewhere. For working from home on a direct connection it gets the job done. Pricing could be better but I don't feel it is overly expensive for the product deliveres.

3 years ago

star star star star star

Klepper Cookeville, TN

We live up on the mountain and spectrum is by far the best Internet available. They answer all service calls Ina timely fashion and bet pleasant to do business with and great prices.

3 years ago

star star star star_border star_border

Shannon Renee Chagrin Falls, OH

The service provided for internet is superior compared to other options in the area, but the customer service is lacking. They keep raising rates, even though you see promotions available online. As a customer you have to leave before they will give you the new rate. Stop playing games, just give your loyal customers that same rate as you are offerring for new customers and quit wasting time and money. I recently tried to switch to their mobile, it has been a disaster. Their customer service has not been great during this whole experience.

3 years ago

star star star star star_border

Jane Milton Reidsville, NC

Spectrum Is An Awesome Internet Provider. Fast & Reliable Service At All Times. The Price On Internet Packages Are A Little Pricey-But Still Worth It For The Quality Of Internet Speed & Service You Receive. I Rate Spectrum #1.

3 years ago

star star star star_border star_border

Yvonne Mosley Fayetteville, NC

Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.

3 years ago

star star star star_border star_border

Austin Sisneros Idaho Falls, ID

Not worth the money. If you can get approved for t-mobile internet, do it! So much easier. No installation! I purchased internet from them in Idaho falls, and it cost me almost 100 a month for a certain amount of capped gigabits. I went over a couple times on data and it was pricey to pay for more. I will say the staff were very nice and they always fixed my issues quickly while troubleshooting.

3 years ago Edited May 4, 2022

star star star star_border star_border

Mike Rice Sylacauga, AL

They handle the internet pretty well. Our service rarely goes down but their email system on the web is horrible. Its hard to find old emails. Its slow to load and is about 10 years out of date. They have spent no money on their internet email system at all. It needs to be totally rewritten and rebuilt by someone who knows how a web site should actually run and look.

3 years ago

star star star star star_border

G. W. Columbia, SC

I like the quick request for service response time. I can actually get a technician within one day of my request and they do immediate technical support issues over the phone. They give me details while on the phone on what issues may need further inspections by a home visit from their technicians.

3 years ago

star star star star star_border

Ashley Stoker Plano, TX

Overall good experience with Spectrum. It was very easy to set up, customer service has rarely been needed but always helpful when they are. My only complaint woukd be that the WiFi connection lags a bit on occasion, but usually it's during peak periods when lots of devices are connected.

3 years ago

star star star star star

Jazzy Belle Cypress, TX

Spectrum is an awesome internet, tv and mobile service provider. No contracts and very affordable. I hope they never change. In my opinion, they offer so much more than the competitors.

3 years ago

star star star star star

Mom D Orlando, FL

They have the best Internet & Cable service out there. I've tried others. Won't mention any names, but Spectrum has the best deals and they are quick to respond. The tech support are very knowledgeable & patient.

3 years ago

star star star star star_border

Roxanne LaValley Plattsburgh, NY

I love my internet and home phone service that I have through Spectrum. Like that I was eleigible for a discount. The internet works great. Fast speed. Once in a whuile I have to reboot the modem because the internet was running slow. Other than that it works great. I no longer have cable because I chose to remove it due to my income.

3 years ago Edited June 1, 2022

star star star star star_border

Kennie Wayne Bean Reidsville, NC

Spectrum has been a good service but I feel that their prices are too high. I also don't like the fact that I have to have a cable box when I get the service through Roku. They stated that the plan I have requires me to have a least one box.so I have to pay $10.00 a month for a box that is sitting in a closet because I don't need it.

3 years ago Edited February 25, 2022

star star star star star_border

Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

3 years ago

star star star star star_border

corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

3 years ago

star star star star_border star_border

Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

3 years ago

star star star star star

letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

3 years ago

star star star star star_border

Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

3 years ago

star star star_border star_border star_border

Shoppingmom7 Cincinnati, OH

We had just recently purchased a home & was looking for a provider. We started off with ATT as ATT has been a staple in household & my family since the 80s. (I know Im old) lol! Anyhoo, when we lived in GA we were looking for internet speed of at least 1gb (Fiber) but the most ATT had in our new home area was 50mbs. So regretably we had to jump ship....So far no issues with the internet & tv itself but the agent who signed us up...lied tp us about the discounts we would receive & the monthly price...After numerous calls to customer service I finally got a few things taken care of but still a few things left unresolved...Not happy at all about that...Would could have been a 5star review is at 2 because I DONT LIKE TO BE LIED TOO!

3 years ago

star star star star star

JJ Jenkins Bracey, VA

This service was fast and worked well. The price was competitive with other companies. The customer service representatives were helpful and knowledgeable. I could recommend Spectrum to others with confidence.

3 years ago Edited July 20, 2022

star star star star star_border

Deb Jackson Valrico, FL

I have had Spectrum for years. I don't have any problems with the service, and if there is an outage, the problem is fixed in a timely manner. We recently cut the cord, so we really depend on our internet service. My only complaint is I wish valued customers could cash in on some of the special rates.

3 years ago Edited July 20, 2022

star star star_border star_border star_border

Tabatha Dean Concord, NC

I only had internet through them so they made the bill reasonably low and affordable at first, after the first year our bill began to rise more and more every couple of months and they assured us we were locked in at a certain price because we are low income and live on a fixed budget. We tried to get the internet that was under$20 a month that's offered to fixed income low budget customers. We met the criteria but they said it wasn't available In our particular area, the trick is, it's only available in certain zip codes, which probably isn't many at all. We now owe a Bill to this company for 2 months of service which comes to almost$300 when we started out paying $55 per month . They lied and mislead us on prices and fees so I do not recommend this company unless you have a comfortable income and can afford whatever fees etc. They throw at you and it won't affect paying for essential things you have to have.

3 years ago

star star star star star_border

Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

5 years ago

star star star star star_border

mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

5 years ago

star star star star star

jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

5 years ago

star star star star star_border

Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

7 years ago

star star star_border star_border star_border

Tom Tom

Spectrum raises their rates every three months and their service is marginal however they are the only internet service in the area of San Dimas, CA. We have asked the council for competition in the area but have received none and we are wondering why no competition in the area!

1 year ago

star star star_border star_border star_border

Ariana Ruiz

I asked to precancel and they continued to charge me on full for extra 3 weeks. I had moved and didn't cancel completely as a custumer. I transferred to a new location!!! I had already started new service at my new home, and they won't prorate at the old place for not using the Internet for those 3 weeks.

1 year ago

star star star star_border star_border

Amanda George IL

I had this company for internet and TV. I got a good bundle price each month, but the internet speeds were very slow. Tried to get faster speeds but was told I was at the highest speed available for the area I lived in.

2 years ago

star star_border star_border star_border star_border

pamela Bloem New Concord, KY

JUST WHAT I THOUGHT, I DIDN'T GET A FULL REFUND, I WAS SUPPOSED TO GET $206.17 ONLY RECEIVED $69,62!!!! THEY ALL WERE LIKE NEW, AND ONE PHONE WAS NEW, I WAS SUPPOSED TO HAVE ONLY 2 PHONES AND THEY SENT 3!!!!!!!! I FULFILLED MY PART, but SPECTRUM DIDN'T, BUT I AM THE ONE GETTING RIPPED OFF!!!!!! SPECTRUM IS SCAMMERS AND LIARS!!!!!!!!!!!!! User's recommendation: Spectrum is a thief.

3 years ago

star star star star_border star_border

Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

3 years ago

star star star star star

Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

3 years ago Edited February 14, 2022

star star_border star_border star_border star_border

Novalcal Novalcal Saint Paul, MN

As a long time customer that has ripped off many times over the years. They charge for services not provided and will not adjust the bill when the over charges are discovered. Escalation to executives doesn't help. They are not customer service orientated. They have to be sued to get adjustment. Search law suits. Best find order internet providers or be ready to be ripped off.

3 years ago

star star_border star_border star_border star_border

Lisa Wyatt O'Fallon, MO

I'm a current customer because I can't get another provider in my area because they've monopolized it. They're way over priced, I'm paying over $250 a month! When I call them to downgrade my services I always get one excuse after another why I can't. Their service itself is good. I've only dealt with a few outages over the years. All in all I don't recommend them because of getting stuck in one of their overpriced deals

3 years ago

star star_border star_border star_border star_border

Carla Milwaukee, WI

They make you think you’ll pay $49.99/mo for Internet but neglect to tell you that price is only valid for 12 months before you get a huge increase in your bill. They hide the bill on the website and then on 4 of a 6 page invoice (really, 6 pgs?) have in small writing indicating that it will end as a CYA. They know this is an issue, as the customer service representatives said they get this type of calls all the time. Internet is fine, but it has gone out on me quite a few times as a Spectrum issue.

4 years ago

star star_border star_border star_border star_border

Hoang Nguyen Richardson, TX

I have been with Spectrum for at least 5 years. They have been raising the internet rates over the years. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

4 years ago

star star star star_border star_border

Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

5 years ago

star star_border star_border star_border star_border

P. Williamson Bozeman, MT

Charter Spectrum has taken advantage of their local monopoly of broadband internet services to overcharge customers while throttling back on speeds. This ISP corporation like just about all of the others has an enemy of Net Neutrality, as it wants to divide the internet into fast and slow lanes and then charge more for the fast lanes while throttling the slow lanes further.

5 years ago

star star star star star_border

Anonymous

I like Spectrum they always have good service. I do have problem with my internet from time to time. I work from home so its hard to work when wirless goes in and out.

5 years ago

star star star star star

Mike

Spectrum has fast reliable service. Their customer service is knowledgeable and friendly. The price for the services provided are very competitive.

5 years ago

star star star star star

Pamela S Hartman

We have been with Charter/Spectrum for 14 years. Their customer support, quality of products and expertise are excellent.

5 years ago

star star_border star_border star_border star_border

James Strassburg

I purchased a google Wi-Fi router the one supplied would on a good day give 30% of the stated speed. It would lock up once or twice a day. The modem freezes about every other day. When I called Spectrum and finally got a human. I was put on hold to transfer to tech support after 5 minutes on hold I was disconnected. This happened on 3 separate days

5 years ago Edited September 14, 2021

star star star star star_border

Lorena Casanova

Rarely do i have an issue with service and whenever I call customer service they normally resolve the issue over the phone within less than 30 minutes

5 years ago

star star_border star_border star_border star_border

Bradley kamke Appleton, WI

My apartment only allows Spectrum. I switched to Spectrum. Iv had Spectrum for the past 7 months I have had nothing but problems. My wifi has gone out 4 times for 5 to 7 days each time. I lived at another appartment prior to this for 2 years and had ATT and never had any issues with service or customer support. Each time Iv called "Spectrum" I have never talked to a human. I have talked to a machine every. Single. Time. Personally I recommend that you DO NOT CHOSE these crooks. They seems to not care about you and only care to a whole as Spectrum... I rate Spectrum 1 out of 5 easily.

6 years ago

star star_border star_border star_border star_border

Sam Holden Los Angeles, CA

Spectrum sucks! I called to get internet service from them, because they are the only provider in my neighborhood, and it was like I was talking to a car dealership. There are all these hidden fees and charges that will hit you. Also never get the "free" modem from them it just a way for them to throttle you internet. This company is down right shady.

6 years ago

star star_border star_border star_border star_border

Amy Q Grand Prairie, TX

We canceled 2 days after the $180 charge and found they do not prorate. Seriously! That alone is just tacky. Spectrum charged $180 for the same services as AT&T, who only charges $115. Stupid me for thinking the speed would make enough difference to offset the inflated charges. The remote is a disaster, so if you like football, you will HATE the Spectrum remote. You will lose the ability to skip forward or go backwards a few seconds. And, if you do not have the coax cables in your house, they will need to come out and it will cost you more than you want to pay.

6 years ago

star star star star star

Noname Covington, LA

Outstanding service, Customer Service etc. I recently had an issue I called and actually talked with a human...well done

6 years ago

star star star star_border star_border

Texas Pet Owner

Because I have no other choice, I need to keep spectrum, I am paying for 100mbps, but it is randomly that we get that speed, we fluctuate from 5 to 60 average. I wish they had competition, I would switch in a split second.

6 years ago

star star star star star

Glenn Yuma, AZ

The internet is reliable and fast. My house is odd shaped and the signal would not travel through the house. They fixed the problem in a short time.

6 years ago

star star_border star_border star_border star_border

Renee Columbus, OH

Spectrum is the worst company ever. Everyone there is incompetent. I’m moving but said leave my old service on through 4/27. I said turn on my new service 4/11/2019. Then they mailed the box to the new house prior to us getting possession. Then I said I send a technician I will pay the $40. They charged me and never sent someone. Then I called and their services continently were down and they couldn’t help fix their mistake.

6 years ago