Name: Spectrum
Rating: 3.5

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Mallory

Spectrum is an honest and trustworthy service provider to have. The have wonderful customer service and exceptional communication. We highly recommend to anyone shopping around.

2 years ago

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Carla Hess Seattle, WA

Bought a house and Spectrum was the only provider in the area. Due to experiences with Comcast and Verizon I was not enthusiastic, but I have been pleasantly surprised. I have a great internet connection for a relatively low price. Initially I was besieged with marketing for additional services, but that was easy to remedy.

2 years ago

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Joe Campos San Antonio, TX

Spectrum makes it so easy for everyone to have access to the internet which is now pretty essential. The convenience of not having to be tied in to a contract is great. Thank you Spectrum!

2 years ago

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Scottie Davis Laurel, MS

I have used Spectrum formerly Time Warner Cable for years in the States of New York and Pennsylvania. Their package deals, vacation plans and other services are very suitable for the working poor. Sometimes there have snafus and under trained reps, but all and all the service is good.

2 years ago Edited July 6, 2022

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Kim Boyles Wilson, NC

I received one on one attention to check and assist with my set up when I had a question. It was timely and the technician was very thorough showing and explaining everything. My monthly cost is very low as well.

2 years ago

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John Dexter 406 Seattle, WA

Not very good at all, sure they will make sure to get ahold of you within 24 hours, but it's not easy to get them to send a technician out, first they will tryout troubleshooting with u on the phone. Its a big deal to get a timely response out of them they are very busy so they say

2 years ago

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Rebekah Cothren Fleetwood, NC

These guys came out quickly and worked efficiently and my bill is affordable and I never have any trouble with my service. I’m very glad this is the company that finally came to our little neighborhood!

2 years ago

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D. Jones Arlington, TX

The service has been good for the most part. Only the occasional outage, but that is to be expected with any service provider. The speed is consistent and seems to be adequate for our family of 4. A bit expensive though..

2 years ago

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Lando Morales San Antonio, TX

We were a customer with Spectrum (Time Warner) for nearly 10 years. I cannot recommend. The last 3 years have been ok, we had the ultimate package for about $140 per month, with only one or two outaged, but the previous 7 years were a nightmare. If you can get Google Fiber, choose that. But if yor choice is between AT& T and Spectrum, spectrum is better in everyway

2 years ago

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Kevin Peterson Orlando, FL

Been with Spectrum for over 4 years now. Speed of internet is fair although can be a bit laggy if the kids are playing online which is a big complaint for them and a reason we may look elsewhere. For working from home on a direct connection it gets the job done. Pricing could be better but I don't feel it is overly expensive for the product deliveres.

2 years ago

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Klepper Cookeville, TN

We live up on the mountain and spectrum is by far the best Internet available. They answer all service calls Ina timely fashion and bet pleasant to do business with and great prices.

2 years ago

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Shannon Renee Chagrin Falls, OH

The service provided for internet is superior compared to other options in the area, but the customer service is lacking. They keep raising rates, even though you see promotions available online. As a customer you have to leave before they will give you the new rate. Stop playing games, just give your loyal customers that same rate as you are offerring for new customers and quit wasting time and money. I recently tried to switch to their mobile, it has been a disaster. Their customer service has not been great during this whole experience.

2 years ago

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Jane Milton Reidsville, NC

Spectrum Is An Awesome Internet Provider. Fast & Reliable Service At All Times. The Price On Internet Packages Are A Little Pricey-But Still Worth It For The Quality Of Internet Speed & Service You Receive. I Rate Spectrum #1.

2 years ago

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Yvonne Mosley Fayetteville, NC

Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.

2 years ago

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Austin Sisneros Idaho Falls, ID

Not worth the money. If you can get approved for t-mobile internet, do it! So much easier. No installation! I purchased internet from them in Idaho falls, and it cost me almost 100 a month for a certain amount of capped gigabits. I went over a couple times on data and it was pricey to pay for more. I will say the staff were very nice and they always fixed my issues quickly while troubleshooting.

2 years ago Edited May 4, 2022

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Mike Rice Sylacauga, AL

They handle the internet pretty well. Our service rarely goes down but their email system on the web is horrible. Its hard to find old emails. Its slow to load and is about 10 years out of date. They have spent no money on their internet email system at all. It needs to be totally rewritten and rebuilt by someone who knows how a web site should actually run and look.

2 years ago

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G. W. Columbia, SC

I like the quick request for service response time. I can actually get a technician within one day of my request and they do immediate technical support issues over the phone. They give me details while on the phone on what issues may need further inspections by a home visit from their technicians.

2 years ago

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Ashley Stoker Plano, TX

Overall good experience with Spectrum. It was very easy to set up, customer service has rarely been needed but always helpful when they are. My only complaint woukd be that the WiFi connection lags a bit on occasion, but usually it's during peak periods when lots of devices are connected.

2 years ago

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Jazzy Belle Cypress, TX

Spectrum is an awesome internet, tv and mobile service provider. No contracts and very affordable. I hope they never change. In my opinion, they offer so much more than the competitors.

2 years ago

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Mom D Orlando, FL

They have the best Internet & Cable service out there. I've tried others. Won't mention any names, but Spectrum has the best deals and they are quick to respond. The tech support are very knowledgeable & patient.

2 years ago

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Roxanne LaValley Plattsburgh, NY

I love my internet and home phone service that I have through Spectrum. Like that I was eleigible for a discount. The internet works great. Fast speed. Once in a whuile I have to reboot the modem because the internet was running slow. Other than that it works great. I no longer have cable because I chose to remove it due to my income.

2 years ago Edited June 1, 2022

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Kennie Wayne Bean Reidsville, NC

Spectrum has been a good service but I feel that their prices are too high. I also don't like the fact that I have to have a cable box when I get the service through Roku. They stated that the plan I have requires me to have a least one box.so I have to pay $10.00 a month for a box that is sitting in a closet because I don't need it.

2 years ago Edited February 25, 2022

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Christy Allman Lancaster, OH

Rare to have service interruptions. Very friendly customer service from service staff and phone representatives. Expensive cable TV. Don’t be late with a payment they are quick to add late fee even when slow mail caused the payment to be late. Internet speed is awesome.

2 years ago

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corrinna oandasan Kailua-Kona, HI

what i like best about spectrum is that have great customer service representatives when ever i need to call they are always very helpful and insightful what i like the least is that they do not offer more programs for lower rate or free internet for low income senior citizens.

2 years ago

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Julie Parker Greenfield, OH

Compared to past providers I've used service is a plus, but recently, I have to say, service has been not only disappointing but aggravating as well. Issues like constant interruption of service due to the same technical issue , every so often increase in cost ,just Wi-Fi is $80 month. On the upside response time for sending maintenance techs are fairly quick . As a long-term client I don't feel appreciated for my continued business.

2 years ago

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letsgogreen12 Macomb, MI

This is my second year with Spectrum for internet services. I do not have cable but I have Roku streaming for my tvs. I have not had any service interruptions. I am a satisfied customer.

2 years ago

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Victoria Phillips Fort Worth, TX

Spectrum has been amazing for internet and streaming TV service. The cell service runs on Verizon so the overall service is great. It can be challenging to get straight answers from customer service though as sometimes their communication contradicts itself.

2 years ago

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Shoppingmom7 Cincinnati, OH

We had just recently purchased a home & was looking for a provider. We started off with ATT as ATT has been a staple in household & my family since the 80s. (I know Im old) lol! Anyhoo, when we lived in GA we were looking for internet speed of at least 1gb (Fiber) but the most ATT had in our new home area was 50mbs. So regretably we had to jump ship....So far no issues with the internet & tv itself but the agent who signed us up...lied tp us about the discounts we would receive & the monthly price...After numerous calls to customer service I finally got a few things taken care of but still a few things left unresolved...Not happy at all about that...Would could have been a 5star review is at 2 because I DONT LIKE TO BE LIED TOO!

2 years ago

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JJ Jenkins Bracey, VA

This service was fast and worked well. The price was competitive with other companies. The customer service representatives were helpful and knowledgeable. I could recommend Spectrum to others with confidence.

2 years ago Edited July 20, 2022

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Deb Jackson Valrico, FL

I have had Spectrum for years. I don't have any problems with the service, and if there is an outage, the problem is fixed in a timely manner. We recently cut the cord, so we really depend on our internet service. My only complaint is I wish valued customers could cash in on some of the special rates.

2 years ago Edited July 20, 2022

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Tabatha Dean Concord, NC

I only had internet through them so they made the bill reasonably low and affordable at first, after the first year our bill began to rise more and more every couple of months and they assured us we were locked in at a certain price because we are low income and live on a fixed budget. We tried to get the internet that was under$20 a month that's offered to fixed income low budget customers. We met the criteria but they said it wasn't available In our particular area, the trick is, it's only available in certain zip codes, which probably isn't many at all. We now owe a Bill to this company for 2 months of service which comes to almost$300 when we started out paying $55 per month . They lied and mislead us on prices and fees so I do not recommend this company unless you have a comfortable income and can afford whatever fees etc. They throw at you and it won't affect paying for essential things you have to have.

2 years ago

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Haley Newman Hamersville, OH

Internet is great ever since a service man updated our equipment. The cable got to be too expensive to justify what we were getting. I don't enjoy the price going up every year. Typically customers get more discounts the longer they are with a company.

4 years ago

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mary b Columbus, OH

never had problems with my internet provider before they were acquired by Spectrum. Since then, I seem to have problems regularly. Dead spots and such, and my condo is only 800 sq.ft. wish they didn't charge so much with the problems I now have.

4 years ago

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jkenny90 , TX

Charter provided me with reliable and fast internet service at a very reasonable price. I would definitely use their service again if it was offered in my new area of residence.

4 years ago

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Frederick Nelson Universal City, TX

Decent Internet for a fair price that is pretty reliable. Haven’t been overly impressed nor have I been disappointed. Whenever there is a problem, they fix it immediately and customer service is always good. No problems with them thus far.

6 years ago

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carrie sargent San Antonio, TX

I'm totally unhappy with their service because they want to offer lower prices and charge your credit card and refuse to give paper notices. Never again will I sing up. It's not cheaper if you're getting charged interest on a card...wake up people.

10 months ago

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S Kelly Grand Island, NY

I’ve had spectrum since Time Warner came around. I need to find a new company they’re too expensive they treat their customers horrible we’ve been with them over 30 years

10 months ago

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O Sadek Lillington, NC

Horrible and rude customer service!! They keep increasing your monthly bill and when you call to talk to customer support, they make you feel like you’re not welcome with us anymore and you can cut your service with us now. No matter how long you have been with them.

11 months ago

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Derek Keener

Spectrum has a monopoly on high speed internet service in my area. The service is ok, not a tremendous value for the money nor reliable as a remote worker.

8 months ago

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Amber Carmichael Beverly Hills, FL

We have been with spectrum for approx 3 years. We recently cut cable and just have internet service. No complaints. No real issues with the service.

8 months ago

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LUPE P RAMIREZ El Paso, TX

I had signed up with spectrum the came and told me he couldn't do it because of some tree. That I needed to make an appointment with the neighbors next and behind me. Never have I ever been asked to do that by any cable company! So I just canceled!

8 months ago

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Amanda George IL

I had this company for internet and TV. I got a good bundle price each month, but the internet speeds were very slow. Tried to get faster speeds but was told I was at the highest speed available for the area I lived in.

1 year ago

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pamela Bloem New Concord, KY

JUST WHAT I THOUGHT, I DIDN'T GET A FULL REFUND, I WAS SUPPOSED TO GET $206.17 ONLY RECEIVED $69,62!!!! THEY ALL WERE LIKE NEW, AND ONE PHONE WAS NEW, I WAS SUPPOSED TO HAVE ONLY 2 PHONES AND THEY SENT 3!!!!!!!! I FULFILLED MY PART, but SPECTRUM DIDN'T, BUT I AM THE ONE GETTING RIPPED OFF!!!!!! SPECTRUM IS SCAMMERS AND LIARS!!!!!!!!!!!!! User's recommendation: Spectrum is a thief.

2 years ago

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Joe Balnites Canton, OH

When we moved they added fees. They weren't telling the truth with the football they weren't as fast getting to us ( left with out cable for a few days) don't like crediting there customers.

2 years ago

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Chad Edgar Columbia, MO

Spectrum internet is the provider best. Love the customer service as well they're very good to talk with you about your need very very good service

2 years ago Edited February 14, 2022

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Novalcal Novalcal Saint Paul, MN

As a long time customer that has ripped off many times over the years. They charge for services not provided and will not adjust the bill when the over charges are discovered. Escalation to executives doesn't help. They are not customer service orientated. They have to be sued to get adjustment. Search law suits. Best find order internet providers or be ready to be ripped off.

2 years ago

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Lisa Wyatt O'Fallon, MO

I'm a current customer because I can't get another provider in my area because they've monopolized it. They're way over priced, I'm paying over $250 a month! When I call them to downgrade my services I always get one excuse after another why I can't. Their service itself is good. I've only dealt with a few outages over the years. All in all I don't recommend them because of getting stuck in one of their overpriced deals

2 years ago

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Carla Milwaukee, WI

They make you think you’ll pay $49.99/mo for Internet but neglect to tell you that price is only valid for 12 months before you get a huge increase in your bill. They hide the bill on the website and then on 4 of a 6 page invoice (really, 6 pgs?) have in small writing indicating that it will end as a CYA. They know this is an issue, as the customer service representatives said they get this type of calls all the time. Internet is fine, but it has gone out on me quite a few times as a Spectrum issue.

2 years ago

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Hoang Nguyen Richardson, TX

I have been with Spectrum for at least 5 years. They have been raising the internet rates over the years. I paid for the internet service for the full month from Dec 22-Jan 21. I cancelled the service on Jan 9. Spectrum refused to refund the prorated premium, AND Spectrum cut off my service on Jan 9. They cannot have it both ways. This is unfair business. They should either refund the prorated premium OR allow the service to continue until the end of the billing cycle.

3 years ago

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Denise Kelley Cincinnati, OH

Internet is $75.00 a month. Only running special for new customers. Worker put the internet in my bedroom. Too much light in my room. Worker did not take the time check wiring on outside.

4 years ago