Name: Spectrum
Rating: 3.4

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Clara L El Paso, TX

I like Spectrum because they have good deals, they're affordable, and NO contract. The only thing I don't like about Spectrum is they don't have deals for their existing customers. They come up with all kinds of deals to attract new customers but they don't have deals to keep their existing and loyal customers.

2 years ago

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Gia Regina Schertz, TX

Spectrum has consistently reliable and fast internet service. Their customer service representatives are friendly and they often have great discounts for upgrading service.

2 years ago Edited August 24, 2022

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taushieya baker Newark, NY

Spectrum had this no pay bill program it worked out for ppl how already had a bill. They give you a second chance to start over. We all get in a bind, they care.

2 years ago

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Melissa Samoraj Miami, FL

Installation day arrived and their window of arrival came and went without a phone call. When I contacted them they told me they were still 3-4 hours out. I missed a whole day's work because of it. When I told them just to cancel it they weren't happy, but did as asked. Approximately a month later I received a bill for my first months service! We had also opted to go with their mobile service as well which I cancelled the same day. I spent the next 6 months fighting with them, sending said cell phones back and forth with them continuously trying to bill me for a service I didn't have and the new phones I kept trying to send back. Customer service was a joke. The so called managers couldn't/wouldn't help anymore than the regular phone reps. I will NEVER recommend this company.

2 years ago

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Gabriela Villasenor Castaic, CA

I have been a customer for Spectrum for several years. They have good service. It is rare when we have an outage, and if we do they are good in letting us know and getting things back to working order.

2 years ago

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Cynthia Hunt Dallas, TX

I've been with spectrum for years and have never had my service cut off. And the school that my granddaughter goes to as signed me up for free internet. Thanks

2 years ago

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Not Amused Ponchatoula, LA

Spectrum is getting better, but I still refuse to give them 5 stars. I still have occasional buffering, hidden fees, and sudden price jumps when I receive my bill. They tried to charge me for services I did not have during Hurricane Ida. It took two billing cycles for them to finally comprehend the widespread devastation we experienced.

2 years ago

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Teresa Mendenhall DeFord Nicholasville, KY

Spectrum is excellent cable TV service with a huge variety of channels and movies. However, they are incredibly expensive, more expensive than nearly all other cable providers.

2 years ago

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Dominic Nolan Burleson, TX

Had service with Spectrum for several years before moving to an area they didn’t service. Service was on par with all other providers, and they were the only company that didn’t require a long contract.

2 years ago

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Poke

Not good. Extremely bad customer service. Had got approved for the Covid broadband discount for 6 months prior to then accusing applying it to my bill. I called once a month and they kept telling me, it's been approved and will show up on my next bill, it never did. 7 months later the 50.00 discount showed up. I switched to tmobile the next month for better service at a 50.00 monthly flat rate. I turned spectrum off at my business and switched our cell phones as well, saving a ton of money by doing so.

2 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

2 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

2 years ago

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Erik Lewis Minneapolis, MN

Seemed solid with good rates for speed. Only problem was they finally made us give up our Tivo because they could never get the cable card to work properly.

2 years ago

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Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

2 years ago

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Rustys777 Morganton, NC

Fast connection with no surprise charges and great customer service. Their payment plan to add a new phone and cell service is very convenient also and saves a lot of money

2 years ago

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Rebecca M Tilley Charlotte, NC

They do a great job to get all service done! They fixed our internet when we had problems just by calling in and troubleshooting with us on the phone! We didn’t have to wait for a service technician to come out!!

2 years ago Edited July 25, 2022

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Party0f7 Macomb, MI

We use Spectrum at our cabin during the summer months and have had quality service. No interruptions. No patchy services. We will continue to use them.

2 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

2 years ago

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Brandon Chicago, IL

I had spectrum internet at some hotels that I used to manage. They had really reliable s service with impressive speeds at a competitive rate. For a business account you can't ask for much more.

2 years ago Edited July 22, 2022

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

2 years ago

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DJMikeBizaar Music Keller, TX

Spectrum continues to be limited in areas that, in these times internet is a must. They do have an always up choice on internet that has proved many times to be flawed. The 3 star rating is for the speed at the price for the 1st year. After that year is up however, get ready to have to price JUMP!

2 years ago

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sheila white Kalamazoo, MI

Overall good company. Service help is always polite and eager to help. They send out warning email for possible outages and I like that. Paying bill online is always easy.

2 years ago

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Anointed One Parrish, FL

We have been having issues with our internet for over one year now and because we pay our bill through the HOA, Spectrum will not give us a credit. The only bill we receive from them is for 20.00 a month for an extra DVR box. Regardless weather its through my HOA or not Spectrum needs to make sure that the internet is working correctly regardless. My HOA is not the ones to come out and fix the main line. This is something that should have been done correct when the neighborhood was built.

4 years ago

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

4 years ago

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Caroline Dulin

We almost always have great signal on our wifi.

5 months ago

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Chrissy G

had a great experience so far, weve had it for a year and no problems

5 months ago

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christina Flesch Barre, VT

Worse provider. Services are extremely unreliable and they do not maintain lines. Be prepared to spend most of the time without internet and charge ridiculous prices for service that barely works!

11 months ago

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Anuhea T

Our bill is over $90 just for a basic internet! Ridiculous!

1 month ago

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Brent Haynes

My experience been great have no issue with the service but the price have been high but the service I need.

7 months ago

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Kathryn Cashner Louisville, KY

Great service. However, after the initial contract, the prices skyrocket and then continue to increase

8 months ago

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Juan Tejera San Antonio, TX

I have had Spectrum for more than 6 years and I can say that it is very reliable.

8 months ago Edited March 13, 2024

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Greg Buttner

Customer service is not allowing me to disconnect until I tell them why I want to disconnect the service. They are trying to get me to agree to a temporally cheaper plan. I keep telling them I have switched and am filling out surveys while on hold.

1 year ago

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Anonymousbuster

Restocking fee fraud. Sold me a phone over phone call as part of internet bundle. The cost, service and phone was not as advertised. Upon return charged a restocking fee which was not informed at time of purchase. Promised to waive the fee but didn't honor the promise. Abusive, unethical and worst customer service

1 year ago

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Teresa Bills Little Rock, AR

Awesome internet I have no problem. It's not slow or lagging. I really like this company and have for some time now.

1 year ago

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Barry Borgerson Wake Forest, NC

Internet and cable TV were out many times in June 2023. I could not conduct an important webinar for 20 people. After an hour in a chat session with 2 people, they gave me a minimal reduction on bill for month and would not provide me an email address where I could file a formal complaint. Very dissatisfied!

1 year ago

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Joseph Scottsdale, AZ

A little expensive, but you get what you pay for and the service is consistently great. Very Happy Spectrum customer

1 year ago

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Mellissa Clark Palm Bay, FL

Great Customer service but their service can be spotty at times. I work from home but the service is great 96% of the time.

1 year ago

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Mnm420 Clearwater, FL

We have so many problems with our internet cutting in and out frequently. Sometimes it's out for hours or all night. I also had to replace my router because out just stopped working one day. The signal is week and intermitent. I had to get an extender. Customer service is not too great either...

2 years ago

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Trisha Ross Shelby, MI

I had told them that I needed to speak with my husband about their service, and to NOT set up an appointment. They did anyways they showed up at my house without my approval. They also keep sending me mail even after I've told them to stop.

2 years ago

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Linda Martin California City, CA

Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.

4 years ago

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Dominic Richard Glass

Service was lost Thanksgiving week due to weather and their team worked 2 nights to restore. Good company

4 years ago

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Bill46

Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.

4 years ago

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Jim Salling

Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.

4 years ago

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Barbara

Technician was very respectful when installing system. My husband is extremely pleased with the speed.

4 years ago

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David Inman

Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.

4 years ago

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Katlyn Hockman Houston, TX

Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.

4 years ago

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Betty

They respond quickly if an issue is reported. Very friendly technicians. Explain what they are doing. Very thorough

4 years ago

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Janis Russell

Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.

4 years ago

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Laura

They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.

4 years ago

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

4 years ago