Name: Spectrum
Rating: 3.0

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Poke

Not good. Extremely bad customer service. Had got approved for the Covid broadband discount for 6 months prior to then accusing applying it to my bill. I called once a month and they kept telling me, it's been approved and will show up on my next bill, it never did. 7 months later the 50.00 discount showed up. I switched to tmobile the next month for better service at a 50.00 monthly flat rate. I turned spectrum off at my business and switched our cell phones as well, saving a ton of money by doing so.

3 years ago

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mcarthurdw Deltona, FL

Spectrum needs to do a lot of work to get a better rating. They do not provide reliable service, far too many outages, and speeds are never what are advertised, and seldom even remotely close to what you are paying for. Example, if you pay for Spectrum Gig Speed Internet you are lucking to get 600 Mbps

3 years ago

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Tom Quail Valley, CA

I pay $79.99 for internet. It's a little pricey for mediocre speed internet. The wireless router is pretty lousy, does not transmit far. I do not get many outages though and customer service is pretty decent. Middle of the road company. I would leave for another company if there was another choice.

3 years ago

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Erik Lewis Minneapolis, MN

Seemed solid with good rates for speed. Only problem was they finally made us give up our Tivo because they could never get the cable card to work properly.

3 years ago

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Billy stout Tampa, FL

I had Spectrum internet and cable for 2 years I had qualified for a reduced rate Gov. Program in Sept and never saw the reduction on my bill in fact it kept going up each month, contact customer service several times and was told that it took a billing cycle for it to show up, still had not seen it when I canceled my internet and the only reason I didn't cancel the cable was the company I switched to does not offer TV service.

3 years ago

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Rustys777 Morganton, NC

Fast connection with no surprise charges and great customer service. Their payment plan to add a new phone and cell service is very convenient also and saves a lot of money

3 years ago

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Rebecca M Tilley Charlotte, NC

They do a great job to get all service done! They fixed our internet when we had problems just by calling in and troubleshooting with us on the phone! We didn’t have to wait for a service technician to come out!!

3 years ago Edited July 25, 2022

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Party0f7 Macomb, MI

We use Spectrum at our cabin during the summer months and have had quality service. No interruptions. No patchy services. We will continue to use them.

3 years ago

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Basil48 Southport, NC

SPECTRUM OFFERS COMPETITIVE RATES FOR TV, INTERNET & CELL. RECEPTION FOR ALL 3 CAN BE SPOTTY AT TIMES. CUSTOMER SERVICE IS READILY AVAILABLE. IF FIOS IS AVAILABLE IT IS FAR SUPERIOR TO MOST ALL OTHER COMPANIES IN THIS ARENA.

3 years ago

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Brandon Chicago, IL

I had spectrum internet at some hotels that I used to manage. They had really reliable s service with impressive speeds at a competitive rate. For a business account you can't ask for much more.

3 years ago Edited July 22, 2022

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Giulia

Many times the internet service does not live up to what is advertised. The speed does not correspond to what is stated in the contract. In the shop, even with an appointment, you are often forced to wait quite long. The assistance service is very kind and tries to solve your problems as best they can.

3 years ago

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DJMikeBizaar Music Keller, TX

Spectrum continues to be limited in areas that, in these times internet is a must. They do have an always up choice on internet that has proved many times to be flawed. The 3 star rating is for the speed at the price for the 1st year. After that year is up however, get ready to have to price JUMP!

3 years ago

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sheila white Kalamazoo, MI

Overall good company. Service help is always polite and eager to help. They send out warning email for possible outages and I like that. Paying bill online is always easy.

3 years ago

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Anointed One Parrish, FL

We have been having issues with our internet for over one year now and because we pay our bill through the HOA, Spectrum will not give us a credit. The only bill we receive from them is for 20.00 a month for an extra DVR box. Regardless weather its through my HOA or not Spectrum needs to make sure that the internet is working correctly regardless. My HOA is not the ones to come out and fix the main line. This is something that should have been done correct when the neighborhood was built.

5 years ago

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Mr. Sampson Blacklick, OH

Currently have Internet service through spectrum. For the most part it is steady, some days it hangs when you need it most. For the initial price of 45 its perfect, but at $70 a month I will be looking into something else more affordable and reliable.

5 years ago

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June

This is the best internet to purchase at the Outer Banks. It stays working even when we have storms at the beach.

1 year ago

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jebbie cart

lying agents with fail service that frequently goes out, and we are expected to pay for their failure to provided After years or them nickel and diming me to death for failed service I FIRED THEM AND WENT T MOBILE WHICH IS FAR CHEAPER, AND DOESNT GO OUT WHEN THE POWER DOES

1 year ago

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carrie sargent San Antonio, TX

I'm totally unhappy with their service because they want to offer lower prices and charge your credit card and refuse to give paper notices. Never again will I sing up. It's not cheaper if you're getting charged interest on a card...wake up people.

1 year ago

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S Kelly Grand Island, NY

I’ve had spectrum since Time Warner came around. I need to find a new company they’re too expensive they treat their customers horrible we’ve been with them over 30 years

1 year ago

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O Sadek Lillington, NC

Horrible and rude customer service!! They keep increasing your monthly bill and when you call to talk to customer support, they make you feel like you’re not welcome with us anymore and you can cut your service with us now. No matter how long you have been with them.

1 year ago

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Greg Buttner

Customer service is not allowing me to disconnect until I tell them why I want to disconnect the service. They are trying to get me to agree to a temporally cheaper plan. I keep telling them I have switched and am filling out surveys while on hold.

2 years ago

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Anonymousbuster

Restocking fee fraud. Sold me a phone over phone call as part of internet bundle. The cost, service and phone was not as advertised. Upon return charged a restocking fee which was not informed at time of purchase. Promised to waive the fee but didn't honor the promise. Abusive, unethical and worst customer service

2 years ago

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Teresa Bills Little Rock, AR

Awesome internet I have no problem. It's not slow or lagging. I really like this company and have for some time now.

2 years ago

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Barry Borgerson Wake Forest, NC

Internet and cable TV were out many times in June 2023. I could not conduct an important webinar for 20 people. After an hour in a chat session with 2 people, they gave me a minimal reduction on bill for month and would not provide me an email address where I could file a formal complaint. Very dissatisfied!

2 years ago

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Joseph Scottsdale, AZ

A little expensive, but you get what you pay for and the service is consistently great. Very Happy Spectrum customer

2 years ago

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Mellissa Clark Palm Bay, FL

Great Customer service but their service can be spotty at times. I work from home but the service is great 96% of the time.

2 years ago

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Mnm420 Clearwater, FL

We have so many problems with our internet cutting in and out frequently. Sometimes it's out for hours or all night. I also had to replace my router because out just stopped working one day. The signal is week and intermitent. I had to get an extender. Customer service is not too great either...

3 years ago

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Trisha Ross Shelby, MI

I had told them that I needed to speak with my husband about their service, and to NOT set up an appointment. They did anyways they showed up at my house without my approval. They also keep sending me mail even after I've told them to stop.

3 years ago

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Linda Martin California City, CA

Excellent service with very little downtime or problems. Customer service is helpful and knowledgeable.

5 years ago

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Dominic Richard Glass

Service was lost Thanksgiving week due to weather and their team worked 2 nights to restore. Good company

5 years ago

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Bill46

Reliable, good customer service, good quality. Good price initially, but after 12 months price increase is very problematic.

5 years ago

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David Inman

Good and fast. But the price goes up and we do not have much of a chose to replace it. You shouldn't have to keep looking for a deal every year.

5 years ago

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Barbara

Technician was very respectful when installing system. My husband is extremely pleased with the speed.

5 years ago

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Jim Salling

Decent service, very expensive. My service is supposed to be 200mbs but when I run the tests it comes back at 100-120mbs.

5 years ago

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Katlyn Hockman Houston, TX

Charter Spectrum provides great internet service but their customer service whenever you need assistance is never very great.

5 years ago

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Betty

They respond quickly if an issue is reported. Very friendly technicians. Explain what they are doing. Very thorough

5 years ago

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Janis Russell

Link mobile with internet better. I'm on a building internet provided spectrum service and can't seem to link up with spectrum mobile.

5 years ago

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Laura

They're website looks good, but is not clear in their specifics. In the end you still have to call. Website could be simplified and easy to read for everybody.

5 years ago

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Matt

I like how after complaining for months on end the finally increased the service in my area. Internet speeds would drop at night, pretty much when classes were out.

5 years ago

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Martina C. La Puente, CA

Spectrum keeps raising prices , they start you at a price and continue to raise it to a extremely high price . I just recently called and they did offer me a lower deal but that's just temporary

6 years ago

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Nicole Finch Grand Island, NE

The speed is about all I like about them. They know they are the only one around besides dish and DirecTV and they abuse it. The just increased our internet from 64.99 to 69.99. Going to be looking else soon

6 years ago

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Danyelle Fowler Garland, TX

I work from hom their service is great ! Only 1 or 2x service has actually been interrupted only for short period of time

6 years ago

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Jonathan Marshall, WI

After continuous billing increases I finally canceled service. I had service and equipment for 1 day after the previous billing cycle. Spectrum would not pro-rate the billing fee down from a full month of service. Terrible customer service.

6 years ago

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Connie McNeill

So far I have no complaints. I love not being under a contract. I just don't look forward to when they will be going up on my bill.

6 years ago

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William Short

Very poor service. Even if payment has been paid in proper allowable time, they fail to recognize it and turns off service. After several phone calls and extensive delays on line and extensive runarounds they admit their mistake; but, take an extensive time to turn service back on.

6 years ago

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Brandi

they are great I've had them for 2 years and they are the best in service and quality and price in our area

6 years ago

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Gene bovinett Sarasota, FL

Constantly having to call them to remove unapproved charges made by my guests without my approval at my vacation rental property. To my dismay they won't block the ability of my guests to order upgrades. This leads to me having to call wasting my time and theirs.

6 years ago

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Joseph Berg Scottsboro, AL

I just got my internet yesterday, and it's acting up with the router or modem. The internet starts working for a sec, or a few minutes, then the connection cuts out. When we restart the router and modem it does the same thing over and over again. Never had this problem with other services

6 years ago

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Jack Poway, CA

Good internet until.............had phone and internet service with them and called last Monday to remove ONE phone line and everything went dead!!!!! ALL INTERNET AND PHONE SERVICE DOWN. Cannot get someone out to fix the problem until Feb 5! TERRIBLE! We got screwed! Looking at other options.

6 years ago

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Tiaira Erwin DeSoto, TX

I cant say I like the change in pricing every year, I have to call just to keep my same price but the speed doesn't get faster. I cant stream multi devices without a lag

6 years ago