Name: Spectrum
Rating: 3.5

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Faith L Kalamazoo, MI

This internet has a lot of outages but is the only one available in my area so I just have to deal with it. I'd probably choose another service if one was available.

1 year ago

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K. Elliss Brooklyn, NY

Always great signal with high speed Internet as well as cable! Love the big box..especially so I don't lose a show if I'm working!

1 year ago

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Tony Hamilton

Not a bad company but I believe that they should tell you that some phones have trouble with the SIM cards and they are aware of this problem and send you a new card right away 😊

1 year ago

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C. McDaniel Atlanta, GA

They were fine until they kept going up on our bill without any explanation! We were under a promotional agreement, but they went up anyways, around $60 per month, so I switched companies as soon as promotional contract was over !

1 year ago

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Andrea Wright Lexington, KY

A really good internet service I never had a problem with the internet just a problem with the price of the internet they are to high for internet only but I like Spectrum.

1 year ago

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Michele Fullum Buffalo, NY

I have used spectrum for many years and I am still not satisfied with the service. The internet is always going out or freezing and it's just not up to par as far as I'm concerned

1 year ago

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Jenny MacLarty Austin, TX

I have had spectrum and enjoyed the service they provided. The customer care was much better than others. The only down fall was it had outages more often than not.

1 year ago

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Tabitha Norman Dayton, OH

I pay 79.99 for just internet for it to not work half the time or be super slow. The bill randomly goes up all the time. Sometimes it takes forever to get ahold of someone to fix the issues.

2 years ago

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Imperio Anderson Yuma, AZ

It's a bit expensive where I live and the other reason I put three stars is because they are the only cable company where I live and I dislike that. Unless you buy Internet from a phone company which I have done!

2 years ago

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Gina Donofrio

Spectrum Agents are congenial. It doesn't cover our area. The Agent was very interested in helping me submit a request. If they'd be this helpful to a non customer who much better would they be to paying customers.

2 years ago

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Delores Smithfield, NC

It’s a great company I get my internet from them. So far have no problems and my customers service experience was great as well.

2 years ago

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Sid Houston, TX

I have spectrum internet. Love their service and they have “THE BEST CUSTOMER SERVICE “🙌⭐️⭐️⭐️⭐️⭐️👏🤟

2 years ago

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Rita Hopkins Austin, TX

I love Spectrum. It has great internet service and quality. The packages vary and are affordable. There's basic for all genres I enjoy watching.

2 years ago

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Mike Messinger Eugene, OR

Everyone was quick to install service and respectful didn't have any major problems sometimes it would get a little spotty never lasted long and price packages were affordable

2 years ago

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Ronald Saenz Wichita Falls, TX

Spectrum has great speed,but,they are over priced, not at all dependable. They tend to go down on a regular basis,if you're looking for internet service you can depend on,I suggest looking elsewhere

2 years ago Edited January 18, 2023

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Lisa Iezzi Wilmington, NC

Would give a zero if possible! One of the worst companies I've ever worked with in my 63 years of life. Not just one bad experience but numerous. Customer service is rude and dishonest. Supervisor/management never return calls. Service is unpredictable and there's always excuses. I gave up cable service 3 years ago because of spectrum. Living on Carolina Beach they were the only option and I have since then remained cable free and would never go back to Spectrum if they gave me a free year!

2 years ago

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Mike Mongillo Mount Holly, NC

It is always a difficult thing to speak with a live person who speaks any English well in a timely fashion to discuss issues. When you actually do reach a person, there are multiple transfers and inadequate answers to the concerns. Very frustrating when I was paying a substantial bill on time every month. Horrible customer service! I finally switched to AT&T internet and get my TV service streaming from you tube TV. We saved over $100 a month by making the move. Thankful we did and loving the savings and customer service we now receive.

2 years ago

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Vickie Hernandez Dallas, TX

I like their customer care cause they help you with everything but what I don’t like about them is it they want to charge you an arm and a leg

2 years ago

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Samarra Miller Pompano Beach, FL

I now have spectrum they only recommend them in my area and I feel like the price is a bit high just for internet almost $200 a month 😳 spectrum isn't my first choice however I had no other options to go with.

2 years ago

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Tammy Davies Tangier, TNG

We had a great rate with them. Usually I call and get same rate renewed. This time the person told me no. So I went to AT&T. When I call to cancel this person told me I could have gotten the same rate. So customer service needs some work. Happier with AT&T anyway because we don't loose service as much as with Spectrum.

2 years ago

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Cher Hansen Le Mars, IA

Had an excellent experience with Spectrum from setup to end of service. Staff was always polite and helped us with any questions or problems we had.

2 years ago

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Jlbflatx New Braunfels, TX

Had spectrum for a year or so until they raised the prices. Had intro rate. Service was ok. No real problems. I think with all internet providers it depends on where you live in relationships to the signals.

2 years ago

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Lisa Hochstetler New Caney, TX

Good reliable cable. The customer service was terrible. Talked to them multiple times but they don't seem to care. Had some issues with them going down for long periods of time

2 years ago

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June Sanford, FL

No other options here in my community for internet service. Price of the first for plan is good but it will increase each year. Speed is ok but it great and sometimes has connecting issues.

2 years ago

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Elizabeth Redding, CA

Spectrum is mostly dependable, but unfortunately it seems to temporarily go out every once in a while. I’m unsure if it has to do with where I live or if it’s the provider itself.

2 years ago

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Lorraine Yucaipa, CA

I have had Spectrum for my TV and internet needs for about 10 years. I have never had any issues with my internet service. I suits my needs just fine.

2 years ago

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Terrell Tucker Bakersfield, CA

We've had Spectrum for Internet service for over 10 years. Quite happy with the service and reliability of the company and their equipment.

2 years ago

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Bailey Stephens Pelham, AL

Sometimes their internet connection can be spotty especially if it storms. However, if any repair is needed they are pretty quick to get out and fix the issue.

2 years ago

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cabs_2022 Charlotte, NC

It's a shame Spectrum can't come up with a plan for seniors. Instead, they continue to go up on my elderly 84-year-old mom's account every year. After my most recent phone call to them, a rep finally told me about a low-income plan they have to assist with my mom's account. This was helpful. However, I still give them a 1 review as this should be offered from all call reps, not after the 5th phone call I've made to Spectrum about their yearly rate increases. Talking with Spectrum is like pulling teeth.

2 years ago

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Haygar Horrible Weaverville, NC

Excellent Customer Service! Reliable internet service. Reliable mobile phone service. Never had a problem with this company.

2 years ago

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Casshina Alexander Lewisville, TX

What I like about this company is there services and internet speeds and the availability to make a payment at a later time.

2 years ago

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Nickidee Chicago, IL

Horrible service I was a customer for almost 3 years spectrum as a company also every technician they sent out knows about these apartment buildings they refused to fix my services knowing they had to do there job they didn't want to and on top of that wanted me to pay a bill that I haven't received service on a whole month their service connection is horrible asf also it's not worth

2 years ago

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Terry Carstens Mukwonago, WI

Prices are too high and they will not confirm anything with an email. Funny an internet company who can't send a customer an email. They are a monopoly in our area so we have no choice.

2 years ago

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Angela Morgan Dallas, TX

I had never had internet but I've been with this company for 3 years now and it is very affordable and love the customer service people

2 years ago

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Katie Marshall New York, NY

I, Had Spectrum Service for over 9 yrs. In 2021 I decided to terminate my service do to high rates f oi r cable, internet and phone services. As a long term customer they offered very little to none promotional saving, even when speaking with customer service no options for saving were of any benefit in saving towards bill. And taxes are very high. Long waits on phone when I had concerns about bill or internet service. I can say once connected their tech support for internet access service is great.

2 years ago Edited September 26, 2022

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Christy Rouch MO

Currently pay for services for my mother. Service is often interrupted for long periods of time. At no time is a discount applied. 2-3 days without service with no weather to blame is unacceptable

2 years ago

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Rachael Seymore Asheboro, NC

Because I had a issue with my checking account I could not pay my bill online and the company had no way except for me on come to store and pay with cash. This was big issue for me because I could not get there during office hours for a couple weeks. In the mean time my service was disconnected. I disnt opwn this accout back up was tickwd off that they explooy lower it come ppl they charges me for service wven though it was disconnected. This is an awful company .

2 years ago

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moujib ceesay Lexington, KY

They are the best , quite reliable and fast internet. The customer service is perfect. They will always work with you anytime need there attention.

2 years ago

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ladyj061370 Cibolo, TX

Every month I look at my bill I always find some bogus charges on it and I have to get in touch with Spectrum for them to remove them. I talk to a rep and ask them do they have any new packages to reduce the monthly bill and the rep suggest that I return boxes and upgrade my internet so that I can use an app on my televisions but she fails to tell me that all the TVs need to be smart TVs. They always give you half information. I swear the cable goes out about 5 times a month but they never adjust the bill. It's always doing an update in the middle of a program. No heads up it just happens.

2 years ago

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lynda nicol Charlotte, NC

Overall the services are great. I wish the price could be slightly lowered. Paying 195 a month, for basic services. Seems pricey. May look for another provider...

2 years ago

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Kelli Settle Lenoir City, TN

Best prices, good customer service. Sometimes it takes a while to get through to a human, but they always quickly resolve issues or questions and are friendly.

2 years ago

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Carla Lewis Walled Lake, MI

Cable programming was adequate and availability was fairly consistent. Internet connectivity was not consistent with regular speed decreases and intermittent outages. I switched from Spectrum after 2 years.

2 years ago

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Mario C

The overall internet speed is not bad from this company. Just know that if you would like Wi-Fi in your house they charge an additional $5 more for the Wi-Fi router every single month. The channel selection is very good!

2 years ago

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Patty Casey Yakima, WA

Spectrum has been my sold internet provider for the past several years, and I would probably switch if my location offered a better alternative. There are frequent outages and the speed isn't all that fast for the amount they charge. Customer service is practically non-existent.

2 years ago

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AMOS Hodge San Antonio, TX

I like the bundle package Tv, phone,and internet service. I dislike the automated service system, would prefer alive repersentive, because the person could be anywhere.

2 years ago

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Debra Romero Austin, TX

I have spectrum now and they are great advertising new deals . Customer service is accurate and efficient. They only have bundle deals which most I do not use

2 years ago

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Lena munn Elmira, NY

Spectrum has some of the worst customer service. They're snotty and not very helpful (at least the people I have delt with) they're also over priced. The service is also very spotty.

2 years ago

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Paul Chiu

Value for money, here in New York City is there, with Spectrum plans. But, the lack of 4K, in 2021-2022 subtracts 1 star. The menu navigation system, both on remotes and on TV needs major reinventing - subtracts 1 star.

2 years ago

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Melissa Woods Carson City, NV

I think the rates for Spectrum are off the charts! My husband pays 174.56 for internet and cable! Prices go up every year, yet our service stays the same. I can get the same programs with stream services and additional apps for less than that.

2 years ago

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Charlie Norcross, GA

The service is great! The speed of their internet is awesome! They are a worry free company to deal with and I recommend them!

4 years ago