Name: Spectrum
Rating: 3.3

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James Crawley New York, NY

There are few companies worse than Spectrum (old Time Warner). The internet regularly cuts out...they charge us a ton of money to rent a really old router (which is our fault, we could just buy one)...and then they raise prices on us and don't increase internet speed. We don't have another alternative though because they are the only provider for our apartment. They are truly the worse.

6 years ago

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Mary Hall

Wifi and nternet need improvement in NC.

4 months ago

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Emily Mary Dallas, TX

Spectrum is the best for internet providers,they have the best customer service.

1 year ago

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christina Flesch Barre, VT

Worse provider. Services are extremely unreliable and they do not maintain lines. Be prepared to spend most of the time without internet and charge ridiculous prices for service that barely works!

1 year ago

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Brooke Harris Tuscaloosa, AL

Not available everywhere especially rurally. I liked the service but couldn’t get it when I moved.

1 year ago

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Chris Gussenhoven TN

High Prices and Low Performance. Been their customer for years for Cable, Phone and Internet. Have never been satisfied with any of the Services. And now I just can't Afford it anymore.

1 year ago

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Antonio Gutierrez San Antonio, TX

Love the 500 mp no interuptions no buffering streaming is awesome comes with wifi very affordable

2 years ago Edited December 21, 2022

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Steve Pitman Largo, FL

Spectrum internet is reliable and as quick as any others,price is reasonable and security is efficient

3 years ago

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Thomas marshall Uniontown, OH

I believe there ripping customers off I ‘m still paying the same price for much less programming there not paying for sports or new programs but my costs are t0he same

4 years ago

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Viola N. Saint Louis, MO

It works for the most part w/o to many issues. I don’t like that companies “force” you to “bundle”!

4 years ago

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Larry Friedlander Saint Charles, MO

Very good, have never had any problems with them,,,,great customer service and tech services

4 years ago

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REITA Chamberlain Fort Worth, TX

Spectrum is the best in our area. I tried another company, and it was a big mistake.

4 years ago

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Marc Bochner Los Angeles, CA

Crappy service and the company does not seem at all Interested and making things better or even understanding why we complain. They know we have no place else to go and their service reflects that

4 years ago

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Bonnie Oakland, KY

No problems , always do what they say , and always take care of a problem if any

4 years ago

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Ralph W Hoover Brandon, FL

After having been a client for over 15 years when I asked to see if there were any specials that I might qualify for I was told no I had been a customer to long to qualify for any relief.

4 years ago

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Rich T

Over priced for what channels you have access to, , picture breaks up a lot, but their technicians seem knowledgeable and are usually helpful.

4 years ago

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Norman Riker

Service installed in a timely fashion. Had some initial issues but they resolved. Follow up suppyhas been good.

4 years ago

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Andrew J. McRoberts

Good and reliable service. Slow to answer phone sometimes but overall good to deal with.

4 years ago

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Gary Grimm

Works very well for me and works well for my family. Service is very good in our area.

4 years ago

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Retired

Sometimes it drags and buffers. Streaming tv can be difficult at times. When the system is down/off ,you never see an adjustment in your bill

4 years ago

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George Nicoloff

Availability is about 99% and rates seem good. I only watch about 5 channels. Ala cart options would be nice.

4 years ago

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robert hammerstein

get content no outages fair pricing. good customer service, no problems with equipmejnt

4 years ago

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Don Chambers

Mediocre at best. Pricing keeps rising without a commensurate increase in up or down-load speeds, reliability or reduction in ping times.

4 years ago

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Brenda

The price keeps increasing. Today I had only one channel SPECTRUM. I CALLED AND SPOKE WITH A REALLY RUDE PERSON TRAVIS

4 years ago

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Gerald Saunders

Ben with them 3-4 years and we experienced a lot of problems. It has got better. Under the previous company we had ver little problems.

4 years ago

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Nichola Churchwell Tallahassee, FL

Crap tech, crap service; crap everything. I am pretty sure they slow our internet at night which is usually when I am up. Cuts out frequently, slows down frequently. Unreliable and overall just utter crap.

5 years ago

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russell wandrei

IThey have been very good with us and we never had too much trouble with our internet

5 years ago

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david stockman

100% better than direct tv, if their cell phone rates could match consumer cellular I would change

5 years ago

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Fred Waidelich Victor, NY

Internet speeds are too low, prices are too high for both internet and cable channels. Increase speeds and reduce prices.

5 years ago

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Michael chatterton Thomasville, NC

Keep them working through the night it how's out sometimes and tv service sucks big time

5 years ago

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Maria Weeks Atascadero, CA

I do like that there is rarely any interuptions. I feel the price is too high, especially when the speed is not up to par in the afternoons.

5 years ago

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Delores

I like they are fast and in top of fixings problems they could change price and go alittle cheaper.

5 years ago

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Tim Boone

Cannot get more than 2 bars standing beside router. No internet in bedroom. 1 floor house. Was told by Spectrum that their routers are junk, and I need to buy my own router and an extender.

5 years ago

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Wilma Mott

Cost was most important. Speed seems to be good. Need to improve on frequent loss of internet connections

5 years ago

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Laura

Excellent customer service. The actual network itself can be slow at times or drop out randomly, which is annoying. Wish they were more affordable.

5 years ago

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cherylb135

No issues but we haven''t really shopped around either. Everything works fine but I would not say outstanding.

5 years ago

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Rhonda McIntyre

The service they provide is acceptable. I do not have many service options where I live. They prices they charge are outrageous - but such is the world in which we live.

5 years ago

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Ultimate Auto Boutique

Best company so far. great customer service, strong fast internet, phone and tv.

5 years ago

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John Zimmerman Deltona, FL

Their internet download speed is very fast at 100 Mb/sec and it works well with Direct TV

5 years ago

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Sandra Broughton

I have had several problems with the guide not working and having to reboot the modem. It gets old after a while.

6 years ago

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bobbikob

The cost is rising constantly and I am thinking of changing to another provider but at this point do ot want to go thru the hassle.

6 years ago

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Andres Ladson, SC

Salesperson who signed me up for the service did not send out my modem properly. It would have never came if I didn’t call and check on it. HORRIBLE!! Not recommending to anybody.

6 years ago

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Deb Seeton Newnan, GA

Signal not always strong. In today's world the provider needs to realize the components utilizing services per household.

6 years ago

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Paul in Kansas City Kansas City, MO

Good service and options. Less one star for prices. Customer Service is lacking in knowledge of services

6 years ago

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William S

Great Service and VERY LITTLE Downtime (would be up 100% Except for Southern Storms)

6 years ago

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James A.Cottone San Antonio, TX

Spectrum is Just ok... nothing special about it at all. TWC offered a 'whole-house' DVR plan which was GREAT. Spectrum doesn't offer that plan

7 years ago

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Reverend Christapher McDonnell Dallas, TX

There's no reason to upgrade on internet speed because it doesn't matter how much you pay, your internet still runs slow and is unresponsive multiple times a day.

7 years ago

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Jim Hoag Bradenton, FL

Always on & reliable, routinely tests out to 60+ Mb download speed and no contract terms

7 years ago

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Susan Hewston Phoenix, AZ

Don't like company they have gone up in price for money value had gone down won't work with you like old company getting better priced

7 years ago

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MerryZavala Astoria, OR

I have some issues with installation crew and they are too expensive and don't have the low income plan

7 years ago