Name: Spectrum
Rating: 3.0

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Petrus Mare Palatine, IL

Superior service and response. My experience has been of the highest order.

5 years ago

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Diane Lakeview, OR

I haven't had a "down time" since I switched to Spectrum over a year ago.

5 years ago

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John

So far so good as I have had minimal problems having had this service for a short time.

5 years ago

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Gleta M Gaddis

All questions are answered when asking how to resolve a issue

5 years ago

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khaled

the speed goes dawn and it is not what they advertise, dealinig with the company is super easy compared to AT&T

5 years ago

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Ben Porter

Best we've had in twenty years. Are network has been up 24/7 for over a year

5 years ago

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mlupchurch

Overall they are quick to respond but the 2 day to 1 week response is unacceptable.

5 years ago

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Douglas Owen Harper

Great service, but far too expensive. Good Signal, great service, but becoming cost prohibitive.

5 years ago

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Joann Scott

Service kept getting interrupted, reception of internet and cable were horrible for the expense paid, over 200.00 a month

5 years ago

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cecropia

Service goes in and out regularly. Service techs unable to find the problem and just left it the way it was.

5 years ago

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Nor sure if I am getting their best deal.

The speed is normally very high but slows consiferably during times of high traffic

5 years ago

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Adrian Joyce

When I had TV and Internet their service was great currently I just have internet and their service is poor.

5 years ago

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Eric

Internet need to be more steady too many slow downs and buffering for an internet speed that is supposed to 200 mbps

5 years ago

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Dena Davis

Excellent service! I've had no problems or complaints with this company!

5 years ago

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Joan

Too expensive. I only have 2 choices in my neighborhood. They are the better choice for internet at this time.

5 years ago

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EX TUPPERWARE CUSTOMER

Only real service available here for us. good enough service. Price hikes gets very OLD.

5 years ago

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Lindsey

I like their internet because it is fast and the price is great too

6 years ago

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JMichael Portland, OR

Consistency. I never have a problem with a inconsistent Internet speed.

6 years ago

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Jim & Ilene Pinckney, MI

They are available in my area. Pretty good speed, but now offers a high speed option for an additional fee.

6 years ago

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Danny

Customer service has been excellent, particularly with the technician that serviced my home.

6 years ago

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Paul

Seamless to us. Rarely any issues, but responded quickly when there were any issues.

6 years ago

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Lillybee

LOWER RATES FOR SSI/SSD ELDERLY INSTEAD OF ACTING GREEDY CHARGING OVER $70.00 PER MONTH FOR INTERNET ONLY.

6 years ago

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Mom on a budget Belleville, IL

Service is in and out .. reps don’t care .. takes forever to get an appointment.. and they don’t offer a discount for the 15 days per months the services dont work

6 years ago

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Almer rafael

Awesome service and they did great work and service for the customers like us

6 years ago

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Joyce Robbins

Fairly Good. Keeping prices down would be an improvement. The service itself is very reliable.

6 years ago

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GEORGE

we have used their service for over 40 years, very fast and reliable

6 years ago

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Terrilee Highland

Very helpful if we have issues. My only complaint is the pricing jump after the initial deal ends.

6 years ago

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Marie O'Fallon, IL

Internet speed is best in our area! Technicians are great too, they explain everything

6 years ago

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Steven Hutchinson Louisville, TN

Love charter but seems like they keep going up on thier prices

6 years ago

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Shawn Lisi Canastota, NY

It's so hard to get customer service now, and I still have issues with my box or something and it still doesn't get resolved

6 years ago

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Jackie S Adams

They were very helpful and understanding. Actually took the time to listen. Very Pleased with them

6 years ago

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Dave

They lowered their rates, did away with a contract and gave us bundle pricing

6 years ago

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TOMMY L KING

Great Experience, Fast Installation, Price, Fast Internet Great Value, :)

6 years ago

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Alan H Brown

Internet service is good, mostly reliable. Some slow down when streaming video in the evenings.

6 years ago

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Alicia Gibson San Antonio, TX

I like the fast internet. They ALWAYS double your bill after 1 year and are not honest about pricing! That is why I cancelled them.

6 years ago

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Steve Stark New York, NY

The service is OK , but the quality is good. They are not cheap but not crazy expensive.

6 years ago

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Linda

Consistently good service. Local employees are very friendly and knowledgeable.

6 years ago

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Marvin L Chapman

Efficient and timely service, competitive rates, great service.

6 years ago

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Lillian Winter Springs, FL

Fast internet speeds with cable, price could be better for TV service and internet

7 years ago

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Mary J Spring Hill, FL

What I expect now from cable companies...promise the moon, deliver 25% of that and keep increasing rates!

7 years ago

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Alicia Jasper, IN

Customer service is non-existent, they no longer accept payments at the local branch, and the internet service itself is lacking.

7 years ago

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Joseph Hau'ula, HI

No issues with customer service. Speed has not been an issue.

7 years ago

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Tyler Bouslog Terre Haute, IN

They're good enough to get the job done, but I'm sure it could be better and faster. They're satisfactory.

7 years ago

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Marv1959

they suck. Told me there was no cheaper plan than $113/mo then solicited me for $15/mo but told me I didn't qualify because I already signed up for the other plan

7 years ago

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Stephen Liao Honolulu, HI

I've always used them. Never try any other provider because it was a bundle deal with my cable.

7 years ago

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yvonne Brinkman Schertz, TX

When I had a problem they came quickly and fixed the problem

7 years ago

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William Taylor

The price and lower speed then I hesr Comcast has. Charter Spectrum is the only cable service in my area.

7 years ago

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Anonymous Carmel, IN

Each time there has been a problem it has been addressed quickly and efficiently.

7 years ago

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Ten-China hsiao

Good speed, reliable , reasonable price, responsive services

7 years ago

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c. Hayden

very good customer service was easy to deal with and professional.

7 years ago Edited September 14, 2021