Name: Spectrum
Rating: 3.3

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Gail Porter Cleveland, OH

Their high speed is no different than their low speed. Spectrum practices are horrible. Since taking over TWC we have a higher bill and less channels.

7 years ago

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RV Lund

This internet service has been very dependable...better than I had with FIOS

7 years ago

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Elmo Alexander Hamilton, OH

Having tough startup. Just moved from CINCINNATI BELL back to Spectrum because Bell monthly bill went up.

7 years ago

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Nicole Dash St Louis, MO

No complaints just didn't like the equipment ( modem, WiFi box, some random other box)

7 years ago

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Alfredo Tinoco Lutz, FL

Service, installation, problem solving, band width and speed

7 years ago

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Michele Deady-Paano Los Angeles, CA

Costs have increased significantly since TWC taken over by Spectrum; service hasn't been any better.

7 years ago

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Elizabeth Alice Sargent

Too expensive, wish they would lower their rates, but we don't have a lot of choice where we live.

7 years ago

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Susan Pitts

I lose internet connection often, and have to manually reconnect. I also think it is priced too high.

7 years ago

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alex soto

High price for a 20amp speed basic tv is a waste try's to get u hooked on phone service on which I don't need.

7 years ago

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JJ

The service and speed are a great price and I haven't had any issues.

7 years ago

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Chrissy G

had a great experience so far, weve had it for a year and no problems

10 months ago

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Brent Haynes

My experience been great have no issue with the service but the price have been high but the service I need.

1 year ago

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Kathryn Cashner Louisville, KY

Great service. However, after the initial contract, the prices skyrocket and then continue to increase

1 year ago

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Juan Tejera San Antonio, TX

I have had Spectrum for more than 6 years and I can say that it is very reliable.

1 year ago Edited March 13, 2024

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Kelsey Connelly Buffalo, NY

The internet works good when it’s hard wired,but I usually have to turn the wifi off on my phone to get anything to load

1 year ago

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tarus body Tampa, FL

Spectrum internet service is awesome quality. We have never had a problem with connection

1 year ago

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Elizabeth Staten Island, NY

Spectrums prices are great. But the service is not so great and the solicitations From employees whether they be calling your house or driving by your house is really annoying they do not take no for an answer

1 year ago

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Jason Hanley (RaygunImmortal) Richmond, VA

The Internet service is great ! We have had it for about 5year it never goes down .

1 year ago

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James Wright

Reliable and cost effective service. Immediately notified of outages and service restoration

1 year ago

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Juanita Clarksville, TN

I have used Spectrum since 1994 never had problem with them. They were called Charter before.

1 year ago

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Robert Recycles Perris, CA

Great cable company!!! I have had there service for years…that’s because they are reliable!!!

1 year ago

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Angelo Buckner Banning, CA

Love the service fastest internet I ever had just a little more expensive than what it should be

1 year ago

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Laconia Byron Pleasant Grove, AL

Service is only great during the promotional time, after that the amount you pay for service and the service is constantly going out. Plus, they never reimburse you for those multiple continued service outages.

1 year ago

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George Hopson IV Evansville, IN

Their service is great! The experience was great! The only problem was the rates always going up.

1 year ago

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Reverend Kirsten Hancock San Antonio, TX

Can’t find a cheaper alternative. Rarely have outages. Responsive customer service.

1 year ago

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Irene Smith Fort Mitchell, KY

Service is always available and great pricing for mobile service, and No Contract

1 year ago

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C B La Puente, CA

This internet company has affordable deals and the internet works well, nothing to complain about.

1 year ago

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Peter Land O' Lakes, FL

I had great customer service. Great value for the product. Very good product quality

1 year ago

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K Dizz Los Angeles, CA

I like spectrum they have great internet package deals and great customer service.

1 year ago

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Patricia Helena, MT

They are prompt at your request to send help if you are having issues with their equipment.

1 year ago

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Tracie Bennett Lynchburg, VA

The selection of channels are good. The speed of the internet isn’t always consistent and the large increases aren’t appreciated.

1 year ago

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Charles Creson San Antonio, TX

Service is great but not completely reliable due to equipment it goes down often but replacement is easy

1 year ago

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Donna Marshall Kingsport, TN

Wouldn’t use anyone else. A little pricey with tv and internet but excellent deal on cell phone

1 year ago

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Lisa Chesterfield, MO

Customer service phone agent was very patient and explained each option avaiable to me.

2 years ago

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TIMES & SIGNS Salem, OH

Spectrum always works with customers and their mobile phone service is number one

2 years ago

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Fraybert “Fray” Orsak San Antonio, TX

Great service for Internet Hardly any outages. When there is outage it is very short period.

2 years ago

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Mary Sebold Grand Junction, CO

The local store is always very busy,but the staff do a great job with customer service

2 years ago

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Jessica Ingram Houston, TX

A little pricey for the service since the guy that installed rescheduled twice. Not to mention the signal is too easily affected by weather.

2 years ago

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Susan Schubert Killeen, TX

My son plays video games online Best internet in Texas High speed internet is awesome

2 years ago

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J Allen Pensacola, FL

Best service I ever had. Outstanding customer service, and very reliable service.

2 years ago

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Natasha Dennison Rockland, ME

The Wi-Fi is and always has been spotty. There’s only ever been one tech able to fix the problem for any amount of time.

2 years ago

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Ledena Cresin Radcliff, KY

Service is always shutting down. Customer service is a joke. Cannot talk to any one. Always being transferred from one person to another and never getting a problem solved.

2 years ago

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Candice

Was a customer with them for more than 10 years. They Keep pushing prices up. Annoying calls and mail - Trying to sell you unwanted services, all though you asked them to stop.

2 years ago

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tiffany parchmo Austin, TX

Over priced and service not so great. When the bill stated to increase I requested a better plan yet none was available. Yet new customers get better deals. Simply work on retention

2 years ago

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Keita Monique Dallas, TX

Yall are very expensive and never there to help or work with your customers......yall are horrible and charge a arm and leg for service.......we need new cable company cause yall suck!

2 years ago

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zugey muniz Orlando, FL

The only best it has is that it is better than Att and other companies. But when it comes to service, quality, prices, the company is really bad. The worst customer services, representatives are very rude and unprofessional

2 years ago

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Samantha Hernandez Atlanta, GA

A lot of outages with no reimbursement of the time without internet. Costumer service are polite and so their best to help.

2 years ago

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John Marchese Deltona, FL

Terrible service, 1 customer service agent out of 10 interacted with in a month listened and helped. If it weren't for the HOA forcing us to have this service I'd cancel in a heartbeat

2 years ago

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Art Reno, NV

Always get faster speed than I pay for everytime I test. Never had an outage in 2 years.

2 years ago

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Tricia Pietrzak Sacramento, CA

I absolutely love channel 1, and the service overall, the internet is fast and reliable

2 years ago