Name: Spectrum
Rating: 3.4

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Paul in Kansas City Kansas City, MO

Good service and options. Less one star for prices. Customer Service is lacking in knowledge of services

6 years ago

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William S

Great Service and VERY LITTLE Downtime (would be up 100% Except for Southern Storms)

6 years ago

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James A.Cottone San Antonio, TX

Spectrum is Just ok... nothing special about it at all. TWC offered a 'whole-house' DVR plan which was GREAT. Spectrum doesn't offer that plan

6 years ago

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Reverend Christapher McDonnell Dallas, TX

There's no reason to upgrade on internet speed because it doesn't matter how much you pay, your internet still runs slow and is unresponsive multiple times a day.

6 years ago

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Jim Hoag Bradenton, FL

Always on & reliable, routinely tests out to 60+ Mb download speed and no contract terms

6 years ago

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Susan Hewston Phoenix, AZ

Don't like company they have gone up in price for money value had gone down won't work with you like old company getting better priced

6 years ago

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MerryZavala Astoria, OR

I have some issues with installation crew and they are too expensive and don't have the low income plan

6 years ago

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Diana Vitale Cleveland, OH

Not all is the best! No guide, not all channels are great! Prices start ok and the creep upwards in time that you stay. They all eventually do that.

6 years ago

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Sal

Cuts in and out at times. Spotty and can run slower when everyone is trying to connect. Also, cable, internet, and phone, is expensive.

6 years ago

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Ernest Doucette Joshua Tree, CA

They Provide 100 MGPS And Because my Router is in the other room I still get 65 to 70 MBPS

6 years ago

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Edward Belmonte Charlotte, NC

Great speed, but it comes with a price. Not so unhappy with the speed as I am their customer service and hard stance on policies.

6 years ago

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Stanley Hilton

There are occassional times when something would happen and the modem needs rebooting. Never convenient times.

6 years ago

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Jeff

Great service and a great value. When we have had issues, the response time has been exemplary.

6 years ago

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Jeanne Swack

Charter internet goes down multiple times a day. Today it has been down at least a dozen times and it's down right now. The service is unreliable. Unfortunately, this seems to be the case with the available options in town.

7 years ago

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Kelsey Connelly Buffalo, NY

The internet works good when it’s hard wired,but I usually have to turn the wifi off on my phone to get anything to load

11 months ago

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tarus body Tampa, FL

Spectrum internet service is awesome quality. We have never had a problem with connection

11 months ago

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Elizabeth Staten Island, NY

Spectrums prices are great. But the service is not so great and the solicitations From employees whether they be calling your house or driving by your house is really annoying they do not take no for an answer

11 months ago

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Reem Haddad Houston, TX

Spectrum has been a great internet provider for me. I have used them For many years! They also have great pricing.

1 year ago Edited September 15, 2023

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Melinda

Great internet service. Don’t like that they now charge to have a technician come out. Setting up my own internet was NOT easy

1 year ago

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Monique Ballinger Fort Worth, TX

Their customer service representatives are fantastic! Every time I have an issue, they get it resolved quickly.

1 year ago

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Rebecca Kelly Darlington, SC

Worst company for spectrum business class. When spectrum goes down, we lose phone and internet and are basically dead in the water until it gets resolved. It has costs our company lots of revenue because we are unable to do anything - estimates, invoices, payments...NOTHING

1 year ago

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Maya My McDonough, GA

The pricing for internet is way too high without their discounts or other assistance. However, the service is really good and they notify you of all outages.

1 year ago

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Mark Cave

I had Spectrum internet service and Spectrum TV for over 3 years. Their service in the St. Cloud, FL area is just mediocre. Download speeds are never over 100 megabits and the Spectrum TV app crashes frequently. I switched to T-Mobile home internet and I am very happy with the service.

1 year ago

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Rachel Birmingham, AL

Spectrum was super helpful when my husband moved in and we continued with his service. Quick and easy!

1 year ago

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Joanne Harder Boston, MA

Even after the town messed up and left us with no internet service Spectum was able to fix the issue

1 year ago

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yvette casanova Queens, NY

Spectrum has reliable service along with experienced customer representatives, who appreciate helping their customers

1 year ago

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Vince Gonzales Dallas, TX

Well for the price it is terrible! Wifi is mediocre! Cable TV is good but you pay a high price ! I am seriously thinking of streaming like the everyone else!

1 year ago

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Tabitha Price White Plains, NY

They are overpriced and horribly unreliable. Customer service sucks as well, and they like to pass the buck to other companies such as your job if you work from home, it's never their problem.

1 year ago

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savannah cleary Havelock, NC

Been using Spectrum for phone and internet service for a while now and they have made paying very easy.

1 year ago

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For the love of “Bonnie” Cupcakes Hickory, NC

I noticed that the customer service at spectrum could be better. I have noticed that when I called and spoke to a rep, her background was noisy and she was rude. I hope that their reps are in a quiet space to handle the service of the customers.

1 year ago

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Jeff Gerbino Spring Hill, FL

At least once a month we have an outage of service when it comes back on I have to reboot my modem and router and it takes at least half an hour not good service really.

1 year ago

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Unhappy Customer Long Beach, CA

Spectrum is the absolute worse. From the customer service representatives, to the service. I was a spectrum customer for over 20 years and finally cancelled all services due to continuous bad service. I’ve had to email their CEOs countless times just to get responses an action from my request.

1 year ago

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Lisa perry Mount Pleasant, MI

I love spectrum very fast internet services the only downfall is when its not working but it's not often so its great

1 year ago

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mi8chael Moore Philadelphia, PA

I've been a customer for over 8yrs whenever I need customer service I've received the help I needed.thanks spectrum for the many yrs of service

1 year ago

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Nancy Urso Wildwood, FL

Obviously you need internet to access cable decently. Cable prices/packages can get expensive and to add cable/DVR boxes up the monthly fee.

1 year ago

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Toriana Winston Fayetteville, NC

I been with Spectrum for a couple years. Use for my personal and business line. Customer service is good to me.

1 year ago

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CHARLES DIAL Mount Gilead, OH

A very good and reliable service. Always fast answers and outage repairs during bad weather. Can't complain a bit.

1 year ago

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Nicole Mercadel Mandeville, LA

Good service, dependable, I have used the service for a few years now and I am not planning to switch services until I find better/ cheaper

1 year ago

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T McLean Boiling Springs, SC

I didn't like the service I got when I was with spectrum in general as well as price constantly changing from month to month with hidden fees and just all around wasnt great experience like I was lead on to believe

1 year ago

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Helenann Glass Durrett Birmingham, AL

I think spectrum is great, there only flaw I find is the hih prices. But over all there one of the best...

1 year ago

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Keaton W Copperas Cove, TX

I love spectrum. They have good service and good support. But man after that first year they're expensive

1 year ago

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Sandra Wideman Festus, MO

Overall I was pleased with spectrum service. The technicians we're friendly and helpful. I would use them again

1 year ago

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Kerri Cassel Portland, OR

Can't complain too much for the price. We do have to reconnect our devices more frequently than I think we should though.

1 year ago

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sierra Miller Akron, OH

I liked the service provided for the low cost internet program it was better than the leading competitor offers and service.

1 year ago

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Erica Eberhardt Arlington, TX

I don't have spectrum anymore and would never recommend it to anyone. The main reason being that spectrum would increase your monthly bill without any warning. And they did it more than 4 times in the 2 years I used their service.

1 year ago

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Erica Young Seattle, WA

For overall it’s the best service provider for my area, does not always work the fastest but for the most part the most reliable.

1 year ago

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Bea ThaTruth San Antonio, TX

Best cable company hands down. We had them when they were still time Warner cable. They only got better with time.

1 year ago

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Dan Hove Seattle, WA

Way over priced. And horrible customer service. I tried to shut off/disconnect and it took me two weeks trying to get through their automated services. It's not the only bad mark only credit in 30 yrs. What's that tell ya?

2 years ago

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Danielle Edwards Warrensburg, MO

Currently have spectrum internet, the speed is great have not had any issues so far. Only downfall is the price is on the high side.

2 years ago

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Abby Smith Dothan, AL

Spectrum has given us great customer service, great prices, great deals, and fast and easy installation.

2 years ago