Name: Spectrum
Rating: 3.3

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Diana Vitale Cleveland, OH

Not all is the best! No guide, not all channels are great! Prices start ok and the creep upwards in time that you stay. They all eventually do that.

7 years ago

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Sal

Cuts in and out at times. Spotty and can run slower when everyone is trying to connect. Also, cable, internet, and phone, is expensive.

7 years ago

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Ernest Doucette Joshua Tree, CA

They Provide 100 MGPS And Because my Router is in the other room I still get 65 to 70 MBPS

7 years ago

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Edward Belmonte Charlotte, NC

Great speed, but it comes with a price. Not so unhappy with the speed as I am their customer service and hard stance on policies.

7 years ago

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Stanley Hilton

There are occassional times when something would happen and the modem needs rebooting. Never convenient times.

7 years ago

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Jeff

Great service and a great value. When we have had issues, the response time has been exemplary.

7 years ago

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Jeanne Swack

Charter internet goes down multiple times a day. Today it has been down at least a dozen times and it's down right now. The service is unreliable. Unfortunately, this seems to be the case with the available options in town.

7 years ago

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Derek Keener

Spectrum has a monopoly on high speed internet service in my area. The service is ok, not a tremendous value for the money nor reliable as a remote worker.

1 year ago

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Amber Carmichael Beverly Hills, FL

We have been with spectrum for approx 3 years. We recently cut cable and just have internet service. No complaints. No real issues with the service.

1 year ago

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LUPE P RAMIREZ El Paso, TX

I had signed up with spectrum the came and told me he couldn't do it because of some tree. That I needed to make an appointment with the neighbors next and behind me. Never have I ever been asked to do that by any cable company! So I just canceled!

1 year ago

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jackie brown Fort Worth, TX

You save a lot of money for spectrum we even have spectrum cell phone. The Internet service is awesome.

1 year ago

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shirley arington Candler, NC

Have been with Spectrum since 2015 and I am happy with their service. Internet speeds are fine for what I do online.

1 year ago

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Annette Branson, MO

Wifi cuts out numerous times a week and they show no issues. They seem to raise overall cable internet rated by a couple of dollars every 3-4 months.

1 year ago

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Peggy Eden

I had spectrum internet for many years and never had a problem. The customer service was always fast and kind!

1 year ago

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Susan Jenkins Queens, NY

My experience with Spectrum has been very good, so far. The price for TV, Phone and Internet bundle is great.

1 year ago

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Reem Haddad Houston, TX

Spectrum has been a great internet provider for me. I have used them For many years! They also have great pricing.

1 year ago Edited September 15, 2023

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Melinda

Great internet service. Don’t like that they now charge to have a technician come out. Setting up my own internet was NOT easy

1 year ago

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Monique Ballinger Fort Worth, TX

Their customer service representatives are fantastic! Every time I have an issue, they get it resolved quickly.

1 year ago

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Rebecca Kelly Darlington, SC

Worst company for spectrum business class. When spectrum goes down, we lose phone and internet and are basically dead in the water until it gets resolved. It has costs our company lots of revenue because we are unable to do anything - estimates, invoices, payments...NOTHING

1 year ago

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Maya My McDonough, GA

The pricing for internet is way too high without their discounts or other assistance. However, the service is really good and they notify you of all outages.

1 year ago

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Mark Cave

I had Spectrum internet service and Spectrum TV for over 3 years. Their service in the St. Cloud, FL area is just mediocre. Download speeds are never over 100 megabits and the Spectrum TV app crashes frequently. I switched to T-Mobile home internet and I am very happy with the service.

1 year ago

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Rachel Birmingham, AL

Spectrum was super helpful when my husband moved in and we continued with his service. Quick and easy!

1 year ago

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Joanne Harder Boston, MA

Even after the town messed up and left us with no internet service Spectum was able to fix the issue

1 year ago

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yvette casanova Queens, NY

Spectrum has reliable service along with experienced customer representatives, who appreciate helping their customers

1 year ago

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Vince Gonzales Dallas, TX

Well for the price it is terrible! Wifi is mediocre! Cable TV is good but you pay a high price ! I am seriously thinking of streaming like the everyone else!

1 year ago

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Tabitha Price White Plains, NY

They are overpriced and horribly unreliable. Customer service sucks as well, and they like to pass the buck to other companies such as your job if you work from home, it's never their problem.

1 year ago

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savannah cleary Havelock, NC

Been using Spectrum for phone and internet service for a while now and they have made paying very easy.

1 year ago

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For the love of “Bonnie” Cupcakes Hickory, NC

I noticed that the customer service at spectrum could be better. I have noticed that when I called and spoke to a rep, her background was noisy and she was rude. I hope that their reps are in a quiet space to handle the service of the customers.

1 year ago

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Jeff Gerbino Spring Hill, FL

At least once a month we have an outage of service when it comes back on I have to reboot my modem and router and it takes at least half an hour not good service really.

1 year ago

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Unhappy Customer Long Beach, CA

Spectrum is the absolute worse. From the customer service representatives, to the service. I was a spectrum customer for over 20 years and finally cancelled all services due to continuous bad service. I’ve had to email their CEOs countless times just to get responses an action from my request.

1 year ago

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Lisa perry Mount Pleasant, MI

I love spectrum very fast internet services the only downfall is when its not working but it's not often so its great

1 year ago

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mi8chael Moore Philadelphia, PA

I've been a customer for over 8yrs whenever I need customer service I've received the help I needed.thanks spectrum for the many yrs of service

1 year ago

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Nancy Urso Wildwood, FL

Obviously you need internet to access cable decently. Cable prices/packages can get expensive and to add cable/DVR boxes up the monthly fee.

1 year ago

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Toriana Winston Fayetteville, NC

I been with Spectrum for a couple years. Use for my personal and business line. Customer service is good to me.

2 years ago

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CHARLES DIAL Mount Gilead, OH

A very good and reliable service. Always fast answers and outage repairs during bad weather. Can't complain a bit.

2 years ago

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Nicole Mercadel Mandeville, LA

Good service, dependable, I have used the service for a few years now and I am not planning to switch services until I find better/ cheaper

2 years ago

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T McLean Boiling Springs, SC

I didn't like the service I got when I was with spectrum in general as well as price constantly changing from month to month with hidden fees and just all around wasnt great experience like I was lead on to believe

2 years ago

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Helenann Glass Durrett Birmingham, AL

I think spectrum is great, there only flaw I find is the hih prices. But over all there one of the best...

2 years ago

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Keaton W Copperas Cove, TX

I love spectrum. They have good service and good support. But man after that first year they're expensive

2 years ago

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Sandra Wideman Festus, MO

Overall I was pleased with spectrum service. The technicians we're friendly and helpful. I would use them again

2 years ago

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Kerri Cassel Portland, OR

Can't complain too much for the price. We do have to reconnect our devices more frequently than I think we should though.

2 years ago

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sierra Miller Akron, OH

I liked the service provided for the low cost internet program it was better than the leading competitor offers and service.

2 years ago

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Erica Eberhardt Arlington, TX

I don't have spectrum anymore and would never recommend it to anyone. The main reason being that spectrum would increase your monthly bill without any warning. And they did it more than 4 times in the 2 years I used their service.

2 years ago

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Erica Young Seattle, WA

For overall it’s the best service provider for my area, does not always work the fastest but for the most part the most reliable.

2 years ago

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Bea ThaTruth San Antonio, TX

Best cable company hands down. We had them when they were still time Warner cable. They only got better with time.

2 years ago

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Dan Hove Seattle, WA

Way over priced. And horrible customer service. I tried to shut off/disconnect and it took me two weeks trying to get through their automated services. It's not the only bad mark only credit in 30 yrs. What's that tell ya?

2 years ago

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Danielle Edwards Warrensburg, MO

Currently have spectrum internet, the speed is great have not had any issues so far. Only downfall is the price is on the high side.

2 years ago

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Abby Smith Dothan, AL

Spectrum has given us great customer service, great prices, great deals, and fast and easy installation.

2 years ago

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Teresa Reid Charlotte, NC

It's wireless/wifi, so you don't have to worry about wires going everywhere or a dish. Least, internet goes down a bit too often. But have no choice where I live now.

2 years ago

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Lynne Duchock Hartselle, AL

Spectrum is reliable service. Customer service isn't always the greatest, but there are definitely people who care about the customer.

2 years ago